Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
HotelTime PMS vs. NewBook (PMS):
Which Is Right for You?
TLDR
We analyzed 565 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
HOTELTIME shines when it comes to user interface and learning curve — especially for brand properties (4.9/5) , with exclusive features like Transactional Emails (booking, folios, etc) and Tablet/Kiosk Check-in.
NewBook shines , with exclusive features like On premise and Guest Communication (SMS Messaging).
How Does HotelTime PMS Compare to NewBook (PMS)?
Side-by-side ratings based on 565 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | From $600/mo | From $1,000/mo |
| Verified Reviews | 549 | 16 |
What Are the Pros and Cons of HotelTime PMS vs NewBook (PMS)?
After analyzing 565 verified reviews, HOTELTIME users most value its user interface and learning curve, technical support, reporting and analytics, while NewBook users highlight . Click any theme to see what reviewers say.
|
HOTELTIME
|
NewBook
|
|---|---|
| Pros | |
|
+
User Interface and Learning Curve
▾
|
|
|
+
Technical Support
▾
|
|
|
+
Reporting and Analytics
▾
|
|
|
+
System Stability and Updates
▾
|
|
| Cons | |
|
−
Customization Options
▾
|
|
|
−
Automation Features
▾
|
|
|
−
Mobile Optimization
▾
|
|
HOTELTIME vs NewBook: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
HOTELTIME
|
NewBook
|
|---|---|---|
| Small (10-24 rooms) ▾ | #5 219 reviews | #43 8 reviews |
| Mid-Size (25-74 rooms) ▾ | #3 238 reviews | #42 7 reviews |
| Large (75-199 rooms) ▾ | #2 46 reviews | #47 1 reviews |
| X-Large (200+ rooms) ▾ | #8 7 reviews | — |
By Property Type
| Segment |
HOTELTIME
|
NewBook
|
|---|---|---|
| Boutique ▾ | #5 239 reviews | #47 7 reviews |
| Luxury ▾ | #3 241 reviews | #53 2 reviews |
| Branded / Chain ▾ | #4 143 reviews | #44 4 reviews |
| Extended Stay ▾ | #4 49 reviews | #44 2 reviews |
By Region
| Segment |
HOTELTIME
|
NewBook
|
|---|---|---|
| North America | #52 4 reviews | #39 2 reviews |
| Europe ▾ | #2 384 reviews | — |
| Asia Pacific ▾ | #5 111 reviews | — |
| Middle East ▾ | #1 21 reviews | — |
The Decision
Choosing the right property management system (PMS) can dramatically impact your hotel's operations, revenue, and guest satisfaction. HotelTime PMS by HOTELTIME and NewBook are two leading options, each boasting unique strengths. While HotelTime has a larger global presence, more reviews, and a broader feature set, NewBook offers a simple, intuitive platform with excellent support. Which product aligns best with your hotel’s size, location, and operational needs?
Both systems aim to streamline workflows—from reservations to billing—yet they diverge in complexity, pricing, and integrations. Your decision hinges on whether you prioritize comprehensive features and extensive integrations or ease of use and support. Ready to dive into the details?
Is HotelTime PMS or NewBook Better for Hotels?
HotelTime PMS and NewBook both cater to property managers seeking operational efficiency, yet they differ sharply in their approach. HotelTime offers a full suite of features—including EPoS, ID scanning, task management, and automation—that serve large, multi-department hotels like resorts and branded properties. Conversely, NewBook emphasizes simplicity and ease, with tools designed for smaller hotels, motels, and vacation rentals that want straightforward management.
HotelTime’s extensive feature set—totaling 28 shared features plus 23 unique ones—reflects its focus on complex, multi-service operations. Its system supports real-time status updates, online check-in, and employee messaging, ideal for properties managing multiple outlets or large teams. Meanwhile, NewBook’s streamlined interface and focus on core PMS functions make daily management quicker for smaller teams. Do you need a feature-rich platform to handle multiple departments, or a user-friendly system for basic management?
HotelTime PMS vs NewBook: Which Should Your Hotel Choose?
If your hotel is a large resort, a branded hotel, or has multiple outlets, HotelTime PMS is the better choice. Its in-depth features like integrated EPoS, ID scanning, automated reminders, and task management are designed to support complex operations and high guest volumes. Additionally, its wide range of integrations (58 verified partners) enables seamless connection with third-party systems, critical for large-scale properties.
On the other hand, if you operate a boutique hotel, a small resort, or a vacation rental, NewBook offers a more accessible, affordable solution. Its intuitive platform with fewer features (only 16 verified integrations, including popular booking channels like Tripadvisor) makes onboarding and daily management easier. Plus, with a higher support rating (5/5 vs 4.73/5) and more recent reviews, NewBook provides a more responsive service for smaller teams. Which operational scale best matches your property?
Is HotelTime PMS or NewBook Easier to Use?
Ease of use is critical when implementing new software. HotelTime PMS boasts a 4.66/5 rating for ease of use, supported by positive reviews praising its intuitive interface once familiarized. However, some users note its initial setup can be complex, especially given its extensive feature set, requiring dedicated training. Its onboarding score (4.63/5) reflects this, with some users suggesting the learning curve can be steep.
NewBook slightly edges out with a 4.69/5 ease-of-use rating, supported by reviews highlighting its straightforward design and quick setup. Users emphasize that training and onboarding are smooth, with many calling support "amazing" and "very knowledgeable." Their recent onboarding score of 4.77/5 indicates that new users can typically get up to speed faster. Edge: NewBook.
Which Has Better Features: HotelTime PMS or NewBook?
HotelTime PMS’s 28 shared features, plus its 23 unique ones—such as EPoS, online check-in, and real-time reporting—make it a comprehensive solution for large operations. It also offers automation tools like task management, automated reminders, and transaction emails, enabling extensive operational control.
NewBook, in comparison, offers only 2 features exclusive to its platform: guest communication via SMS and on-premise management. While simpler, this focused feature set supports basic PMS functions well, especially for smaller properties. Given its broader feature set, HotelTime clearly leads in versatility. Edge: HotelTime PMS.
Which Has Better Customer Support: HotelTime PMS or NewBook?
Customer support can make or break your PMS experience. HotelTime scores a 4.73/5, with reviews praising quick responses and helpful staff, though some mention support hours could be extended. Its onboarding process is rated 4.63/5, indicating solid initial assistance, but some users note occasional delays during updates.
NewBook shines with a perfect 5/5 for customer support, with reviews emphasizing prompt and knowledgeable responses. Users also appreciate the regular, relevant updates that help their daily operations. Its onboarding rating of 4.77/5 suggests that new clients are supported from start to finish. Edge: NewBook.
Which Has More Integrations: HotelTime PMS or NewBook?
Integration availability can determine the efficiency of your tech stack. HotelTime boasts 58 verified partners, including major systems like GuestRevu, SiteMinder, and Revinate, along with many exclusive integrations like Profitroom and Umi Digital. This extensive ecosystem supports complex, multi-channel management.
NewBook currently offers 16 verified integrations, including popular platforms like Tripadvisor and PriceLabs. While fewer, these cover essential booking and revenue management channels, suited for smaller, less complex operations. Given its broader integration landscape, HotelTime is the clear winner. Edge: HotelTime PMS.
Which Do Hoteliers Rate Higher: HotelTime PMS or NewBook?
Looking at recent reviews, HotelTime has a slightly higher overall rating (4.83/5) based on 433 reviews, compared to NewBook’s 4.75/5 from 16 reviews. Hoteliers in larger hotels, resorts, and branded properties tend to praise HotelTime’s robustness, reporting improvements in management reporting and automation.
Smaller property owners, like boutique hotels and vacation rentals, rate NewBook higher for its ease of use and support, emphasizing how quickly they can learn and operate. Since HotelTime’s reviews are more recent and numerous, it has a slight edge in overall hotel satisfaction. Edge: HotelTime PMS.
How Much Do HotelTime PMS and NewBook Cost?
HotelTime PMS’s base price is $600 per month, with no freemium, flat-rate, or per-room fees indicated. Its full feature set and extensive integrations justify the cost for larger properties needing comprehensive solutions.
NewBook's pricing starts at $1,000 per month, also without a free tier or trial. Its higher price reflects its focus on simplicity and smaller-scale management. Exact costs may vary depending on property size and needs; however, HotelTime offers a more cost-effective solution for larger, multi-outlet properties.
What Type of Hotel Should Use HotelTime PMS?
Hotels that should consider HotelTime include:
- Resorts with multiple outlets needing integrated management
- Branded hotels requiring extensive automation
- Large hotels or groups with complex workflows
- Properties with high guest volumes and diverse services
- Hotels seeking a customizable, scalable platform
Not ideal if:
- You operate a small boutique property
- Your team prefers a minimal setup
- You need quick onboarding with limited staff training
What Type of Hotel Should Use NewBook?
Teams that should opt for NewBook:
- Small hotels, motels, and boutique properties
- Vacation rentals and short-term rentals
- Hotels prioritizing ease of use and quick setup
- Businesses seeking reliable customer support
- Properties focusing on direct bookings and guest communication
Not ideal if:
- You operate large, multi-department properties
- Your operations involve complex integrations and automation
- You require extensive customization options
HotelTime PMS vs NewBook: The Bottom Line for Hotels
HotelTime PMS stands out as a comprehensive, feature-rich platform suited for large, complex hotels and groups. Its extensive integrations, automation, and real-time reporting support large-scale operations, though with a steeper learning curve.
NewBook excels in delivering an easy-to-use, supported platform for smaller hotels, motels, and vacation rentals. Its focus on simplicity and customer support makes it ideal for properties seeking straightforward management without the complexity.
If your hotel needs a flexible, scalable system with extensive functionalities, HotelTime is the better choice. For smaller operations prioritizing ease and responsive support, NewBook is the clear winner. Be decisive based on your property’s size and operational complexity.
Which Features Does HotelTime PMS Have That NewBook (PMS) Doesn't (and Vice Versa)?
According to HTR's product database, HotelTime PMS and NewBook (PMS) share 28 features. Here are the key differences — features one has that the other lacks.
| Feature |
HOTELTIME
|
NewBook
|
|---|---|---|
| Automated reminders | ||
| EPoS | ||
| Guest Communication (SMS Messaging) | ||
| Integrated ID & Passport Scanner | ||
| On premise | ||
| Tablet/Kiosk Check-in | ||
| Task Management | ||
| Transactional Emails (booking, folios, etc) |
Showing top differences. 13 more features differ between these products.
Real-World Results: HOTELTIME vs NewBook by Business Goal
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
Chateau Mcely
Small
"We needed to change an on-site system we were using as we wanted to move our operation forward. We achieved that with HotelTime systems. They are reliable, and stable and offer fea..."
NewBook
No published case study for this goal yet.
Nezvalova Archa
Small
"In 2018 we were choosing a system for our first completely self-service ART and design hotel. We decided on HotelTime and after 4 years I have to say that the choice was the right..."
NewBook
No published case study for this goal yet.
HOTELTIME vs NewBook: The Bottom Line
What hoteliers love
While the system’s intuitive interface and ease of learning are generally appreciated, a few users mention initial challenges due to the complexity of... While the system’s intuitive interface and ease of learning are generally appreciated, a few users mention initial challenges due to the complexity of features offered. Overall, once users become familiar with the system, it significantly enhances efficiency and simplifies hotel operations.
While the support team's responsive and helpful nature is appreciated, some reviews suggest that extended hours for technical support would further en... While the support team's responsive and helpful nature is appreciated, some reviews suggest that extended hours for technical support would further enhance user experience, ensuring assistance at all times, especially for international users.
HotelTime's robust reporting features are praised for providing comprehensive data insights into occupancy, revenue, and customer satisfaction. Users... HotelTime's robust reporting features are praised for providing comprehensive data insights into occupancy, revenue, and customer satisfaction. Users appreciate the variety of reports available for management, yet some desire more customization and advanced visualizations within the tool itself to better suit individual hotel needs.
Where hoteliers push back
Some users voice a need for more customizable features, particularly in terms of reporting and interface personalization, which would allow hotels to... Some users voice a need for more customizable features, particularly in terms of reporting and interface personalization, which would allow hotels to better tailor the PMS to their specific operational strategies and guest services.
The automation capabilities in HotelTime, such as invoice processing and reservation management, are frequently mentioned for saving significant time... The automation capabilities in HotelTime, such as invoice processing and reservation management, are frequently mentioned for saving significant time for staff. Users highlight these features as reducing manual workload and minimizing the risk of human error, although they also express a desire for enhanced automation in guest communication and reporting.
Ranks higher for
Unique capabilities
Ranks higher for
Unique capabilities
Frequently Asked Questions About HotelTime PMS vs NewBook (PMS)
Can HotelTime PMS replace NewBook (PMS)?
It depends on your requirements. HotelTime PMS and NewBook (PMS) share many core Property Management Systems features, but each has unique capabilities. HotelTime PMS offers 58 verified integration partners, while NewBook (PMS) offers 16. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. HotelTime PMS leads in ease of use at 4.7/5 vs 4.7/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do HotelTime PMS or NewBook (PMS) offer a free plan?
HotelTime PMS: No. NewBook (PMS): No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank HotelTime PMS and NewBook (PMS)?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. HOTELTIME has an HT Score of 92 and NewBook has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
What Other Property Management Systems Comparisons Are Hoteliers Reading?
Explore more head-to-head comparisons based on verified hotelier reviews.
Contents
Get personalized product recommendations
Product recommendations advisor
