NewBook (PMS) vs. ThinkReservations PMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is crucial for your hotel's operational efficiency, guest experience, and revenue growth. Both NewBook and ThinkReservations aim to simplify hotel management, but they diverge significantly in scale, features, and support. With ThinkReservations boasting a much larger user base and more recent reviews, it currently holds the edge for hoteliers prioritizing proven reliability and ongoing support.

Are you ready to find out which PMS aligns best with your hotel's needs?

Is NewBook or ThinkReservations Better for Hotels?

Both NewBook and ThinkReservations serve as central hubs to manage bookings, guest communication, and operations, but they approach this with different strengths. NewBook emphasizes a comprehensive, all-in-one platform with modules like revenue management, CRM, and wellness, targeting diverse property types globally. ThinkReservations, on the other hand, focuses on streamlined booking, guest communication, and channel management, with a particularly strong presence in North America.

While NewBook has fewer reviews—16 reviews mostly from small to mid-sized hotels—its recent feedback highlights some innovative features like customizable dashboards. ThinkReservations, with over 350 reviews, demonstrates consistent, high-quality performance, especially in automation and integrations. Do you prefer a specialized, feature-rich system or a widely adopted, easy-to-operate platform?

NewBook vs ThinkReservations: Which Should Your Hotel Choose?

If your hotel needs a full-featured PMS capable of managing multiple properties, revenue, and guest profiles across regions, then NewBook is the better fit. Its features like an integrated CRS, guest CRM, and wellness modules suit hotels looking to expand operations internationally or offer diverse services.

If your focus is on maximizing operational efficiency, seamless OTA integrations, and automated guest communications, ThinkReservations is the clear winner. Its strong reputation in North America, robust booking engine, and automation tools appeal to small to medium hotels prioritizing guest experience and revenue growth.

For hotels seeking a balanced mix, consider your primary goals: broader features or proven operational simplicity.

Is NewBook or ThinkReservations Easier to Use?

NewBook's user rating of 4.69/5 and onboarding score of 4.77/5 suggest it is quite intuitive, but its extensive modules can present a learning curve for staff unfamiliar with complex systems. Its recent reviews praise support but note the system's depth requires dedicated training.

ThinkReservations scores higher at 4.82/5 for ease of use with an onboarding rating of 4.73/5. Its interface is praised for simplicity, with many reviews emphasizing how staff quickly adapt to its automation and integration features.

Edge: ThinkReservations

Which Has Better Features: NewBook or ThinkReservations?

NewBook offers 30 unique features, including revenue management, guest CRM, wellness modules, and on-premise tools, tailored to diverse property types. ThinkReservations provides 23 shared features but includes 16 exclusive functions such as EPoS, task management, online check-in, and real-time reporting, which are highly valued for daily operational management.

If your hotel benefits from revenue management, wellness, and guest profiling, NewBook’s specialized modules set it apart. Conversely, for streamlined operations, automation, and OTA connectivity, ThinkReservations' features excel.

Edge: ThinkReservations

Which Has Better Customer Support: NewBook or ThinkReservations?

NewBook's recent reviews consistently rate customer support at 5/5, with users praising prompt, knowledgeable assistance. One review states, "The support desk is so dedicated and creative," highlighting its dedication.

ThinkReservations scores 4.82/5, with many reviewers describing support as "fantastic" and "quick to respond." Some users, however, note a desire for weekend support, but overall, the support experience is highly positive.

Edge: NewBook

Which Has More Integrations: NewBook or ThinkReservations?

Both systems integrate with 16 verified partners, including major OTAs and property devices. Shared integrations include TripAdvisor and RemoteLock, while NewBook offers unique partners like SiteMinder, Revinate, and PriceLabs, supporting revenue and reputation management.

ThinkReservations' unique integrations include Airbnb, Expedia, and TrustYou, with a focus on channel management and guest messaging. If your hotel relies on extensive third-party integrations, NewBook's wider array may be advantageous.

Edge: NewBook

Which Do Hoteliers Rate Higher: NewBook or ThinkReservations?

ThinkReservations has a significantly larger user base with over 340 reviews, and it maintains a high rating of 4.88/5, with recent reviews praising its automation and support. Small and boutique hotels in North America frequently highlight its ease of use and revenue benefits.

NewBook, with just 16 reviews and an overall rating of 4.75/5, receives positive feedback but fewer recent reviews. Its users appreciate its customization and broad feature set, but the smaller review count limits current confidence.

Edge: ThinkReservations

How Much Do NewBook and ThinkReservations Cost?

NewBook's pricing starts at $1,000 per month, with no free trial or freemium options, reflecting its enterprise-level scope. ThinkReservations charges $500 monthly but also offers no free trial; its lower entry point may appeal to smaller hotels.

Pricing varies depending on property size and additional modules, so evaluate your budget and required features carefully.

What Type of Hotel Should Use NewBook?

• Hotels that need a comprehensive, multi-module PMS supporting diverse property types worldwide.
• Businesses seeking integrated revenue management and guest CRM features.
• Properties with complex operations requiring detailed reporting and customization.
• Teams prepared for a steeper learning curve but desiring an all-in-one solution.

Not ideal if you prefer a straightforward, easy-to-adopt system or operate a small property with basic needs.

What Type of Hotel Should Use ThinkReservations?

• Small to medium hotels or inns looking for an intuitive, fast setup.
• Properties prioritizing automation, guest communication, and OTA integrations.
• Hotels aiming for operational efficiency with features like online check-in and real-time reporting.
• Teams that value excellent customer support and ongoing updates.

Not ideal if you need a highly customizable system or manage large, complex property portfolios.

NewBook vs ThinkReservations: The Bottom Line for Hotels

NewBook offers a broad, feature-rich PMS ideal for hotels seeking to manage multiple property types and regions. Its modules like revenue management, guest CRM, and wellness tools justify its higher price and complexity.

ThinkReservations is better suited for hotels prioritizing simplicity, automation, and OTA connectivity. Its high user ratings, recent reviews, and extensive automation features make it the more reliable choice today.

If your hotel values proven support and a large user base, go with ThinkReservations. If you need a multi-feature platform with specialized modules, NewBook is your solution.

In the current landscape, ThinkReservations’ recent reviews and higher overall rating give it a decisive edge for most hoteliers evaluating these two options.