NewBook (PMS)

Ranked 24 (out of 210) in Property Management Systems

Property Management Systems

Simplify your hotel management while boosting your revenue and bookings.

Ratings Snapshot

Certificate of Excellence
Read 15 reviews
96%
Recommend
HTR Score icon
HT SCORE
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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NewBook (PMS) has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #24 out of 210 in Property Management Systems

Ease of Use
4.7/5
ROI
4.5/5
Implementation
4.8/5
Customer Support
5.0/5
Verified Customer Support

NewBook’s customer support processes haven’t yet been verified by Hotel Tech Report.

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NewBook (PMS) Overview

Top Alternative: Cloudbeds PMS

NewBook (PMS) Overview

NewBook is an award-winning Property Management System (PMS) and Booking Engine designed for hotels, motels, hostels, short-term rentals, and more. Intuitively designed to streamline your operations, boost revenue and increase your bookings, you can manage your entire business with confidence from the one central platform. Oversee your daily operations, manage your accounting, admin, housekeeping,...

About NewBook

Founded in 2010 | Headquarters in Queensland, Australia | 60 employees

Founded in 2010, NewBook is servicing over 50,000 users worldwide. As a complete property management suite, NewBook has all the tools hoteliers need to operate ...

Product Modules
Property Management System Property Management Systems
INCLUDED
Our cloud-based Property Management Software offers all the tools you need to easily manage your property from one central platform. Streamline your operations, boost your revenue, increase your bookings and enhance the guest experience with NewBook.
Online Booking Engine Booking Engine
INCLUDED
Our integrated All-In-One Booking Engine allows you to take commission-free reservations through your own website, so you can save on third-party costs while your guests enjoy a fully-branded booking experience!
Channel Manager Channel Managers
INCLUDED
Easily manage all your rates and availability from within NewBook and sync them across all your online listings. Get connected to your favorite OTAs and watch your bookings increase!
Central Reservations System Central Reservations Systems
INCLUDED
Do you manage multiple properties? Our Central Reservation System (CRS) is designed to help larger-scale accommodation operators consolidate and manage reservations across multiple properties… all from a single website!
Payments Payments Processing Software
INCLUDED
Say goodbye to multiple providers and confusing fees; NewBook Payments has you covered. Our integrated payment solution allows you to consolidate all your payment systems under one roof and easily manage everything within the NewBook platform.
GuestAssist App Hotel Guest Apps
INCLUDED
Everything your guest needs, from the palm of their hand.
NEW.B.I.E Chatbot Livechat & Chatbots
INCLUDED
Let NEW.B.I.E, our multi-lingual artificial intelligence chatbot, have meaningful conversations with your guests. Need someone to assist with bookings and answer questions? NEW.B.I.E is always online and available on your booking engine and Facebook Messenger, meaning you can sleep at night knowing your guests are being looked after. Guests can book accommodation, appointments, booking add-ons and more by simply talking to NEW.B.I.E.

Integrates with

  • Revenue Management Systems
  • Channel Managers
  • Reputation Management
Browse integrations (16 verified)

Pros & Cons

Like 96% recommend

Manager

We love that Newbook's capabilities extend beyond simply making a booking online. Being able to customise how we communicate with our customers to make their stay with us even better is a win win as it also make our job ...

Director

NewBook support staff have been amazing- prompt to answer the questions I have and very knowledgeable. The system is really thorough with everything you need for an online booking portal. I would highly recommend using ...

Office Manager

The Newbook PMS has everything that we were missing in a software solution and more. We had come from multiple different other products which never ticked all the boxes. We will never look back from changing system. - E...

Financial Controller/IT coordinator

Would like to implement the modifications faster. Especially custom modification needs to go through more liking from other users to modify.

Office Manager

Honestly so happy with them. If there is any concerns they are dealt with quickly and their downtimes rarely ever occur and if they do it is fixed so quickly you barely know it was down.

Manager

Many invoices and email seem to end up in spam with some companies - a work around this would be great

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Expert Q&A and Partner Recommendations

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NewBook hasn’t been recommended by any experts or partners yet

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Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Active Markets

MARKETS SERVED
  • Central America
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
VERIFIED MARKETS
  • Australia
  • New Zealand
  • United States of America
  • Canada

15 Verified NewBook Reviews

Likelihood to Recommend
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This vendor is 88% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Property Management Systems providers. It is advised that you ask for recent references before proceeding.

February 24, 2022

NewBook (PMS) Review: Very good support team

Financial Controller/IT coordinator from Extended Stay & Serviced Apartments in Rosehill (Australia)

Recommend 8/10
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What do you like most?

I haven't seen a similar prompt, follow up and online support from other PMS I have used in the past.

What do you dislike or think could be improved?

Would like to implement the modifications faster. Especially custom modification needs to go through more liking from other users to modify.

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4

February 23, 2022

NewBook (PMS) Review: Super efficient service

CEO in Mount Jagged (Australia)

Recommend 10/10
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What do you like most?

Access to technical support is always available when needed.Easy to operate and customise platform to meeting our changing demands. Super friendly staff always willing to go the extra mile to ensure our s...

What do you dislike or think could be improved?

Better integration into social media platforms as the majority of our consumers are garnered from this medium. Simplified self help to promote self diagnosis and remediation.

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4

February 16, 2022

NewBook (PMS) Review: We switched companies about 2 years ago. It is the best investment we've ever made. The technical support, sup...

Owner from Resorts in Mallorytown (Canada)

Recommend 10/10
Full blue star
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What do you like most?

Everything, everything is easy from training, transition, cost, and us very user friendly. The support is beyond amazing and we couldn't ask foe better.

What do you dislike or think could be improved?

I don't have any issues at all, therefore room for improvement, I don't have anything to add. Everything has been great.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 23, 2021

NewBook (PMS) Review: Customer Service Number One

Manager from Other in Alexandra Headland (Australia)

Recommend 10/10
Full blue star
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What do you like most?

The best customer service in the industry prompt and attentive. I love the upgrade promotions package for extensions a fantastic selling tool indeed Newbook has helped us improve online sales working in...

What do you dislike or think could be improved?

A few tweeks to the upgrade promotions providing more flexibility for some of its functions in how you define who gets the promotion and when is a big one for me. This would make it far more useable as we...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 23, 2021

NewBook (PMS) Review: Easy to use & Great Support

Assistant Manager from RV Parks & Campgrounds in Agnes Water (Australia)

Recommend 10/10
Full blue star
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What do you like most?

- Integration onto websites. - Various reporting features. - Simple design & icons. - Regular free phone mtgs with newbooks where they advise me of new features & how they can help improve our business...

What do you dislike or think could be improved?

Nothing comes to mind just yet, so far i love all the features i know about. Merry Xmas to you all.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

December 23, 2021

NewBook (PMS) Review: Speed, Efficiency, Reliable look no further

Owner/Operator from Other in Runaway Bay (Australia)

Recommend 10/10
Full blue star
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What do you like most?

Since being involved in the NewBook beginnings as a customer around 10 years ago now, they have continued to amaze with their evolvement, reliability and fantastic customer service. I have used NewBook ...

What do you dislike or think could be improved?

My only recommendations would be that now their customer reach is not focused on one industry there is a massive potential for them to take on all different industries to listen and grow to even bigger he...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

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NewBook hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

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Popular NewBook (PMS) Integrations

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