Forging Supportive Hospitality Technology Partnerships
Ratings Snapshot
Learn more
Learn more about review recency →
Ranked #24 out of 210 in Property Management Systems
NewBook’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreNewBook (PMS) Overview
NewBook (PMS) Overview
NewBook is an award-winning Property Management System (PMS) and Booking Engine designed for hotels, motels, hostels, short-term rentals, and more. Intuitively designed to streamline your operations, boost revenue and increase your bookings, you can manage your entire business with confidence from the one central platform. Oversee your daily operations, manage your accounting, admin, housekeeping,...
About NewBook
Founded in 2010 | Headquarters in Queensland, Australia | 60 employeesFounded in 2010, NewBook is servicing over 50,000 users worldwide. As a complete property management suite, NewBook has all the tools hoteliers need to operate ...
Integrates with
- Revenue Management Systems
- Channel Managers
- Reputation Management
Pros & Cons
Director
NewBook support staff have been amazing- prompt to answer the questions I have and very knowledgeable. The system is really thorough with everything you need for an online booking portal. I would highly recommend using ...
Office Manager
The Newbook PMS has everything that we were missing in a software solution and more. We had come from multiple different other products which never ticked all the boxes. We will never look back from changing system. - E...
Financial Controller/IT coordinator
Would like to implement the modifications faster. Especially custom modification needs to go through more liking from other users to modify.
Office Manager
Honestly so happy with them. If there is any concerns they are dealt with quickly and their downtimes rarely ever occur and if they do it is fixed so quickly you barely know it was down.
Manager
Many invoices and email seem to end up in spam with some companies - a work around this would be great
Expert Q&A and Partner Recommendations
NewBook hasn’t been recommended by any experts or partners yet
Learn more about expert recommendationsNewBook Alternatives
Mews
Property Management SystemsAn innovative hospitality management cloud that empowers the modern hotelier to improve performance, maximize revenue, and provide remarkable guest experiences.
Clock PMS+
Property Management SystemsClock PMS+ powers all aspects of modern-day hotel operations and provides the digital hospitality that guests demand. Streamline your business' technology, digitally engage and amaze your guests with touchless services and maximise profits using Clock PMS+!

Features
Active Markets
- Central America
- Middle East
- Africa
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Australia
- New Zealand
- United States of America
- Canada
This vendor is 88% below the category average..
This vendor has fewer recent reviews than average compared to other top Property Management Systems providers. It is advised that you ask for recent references before proceeding.
February 24, 2022
NewBook (PMS) Review: Very good support team
Financial Controller/IT coordinator from Extended Stay & Serviced Apartments in Rosehill (Australia)
What do you like most?
I haven't seen a similar prompt, follow up and online support from other PMS I have used in the past.
What do you dislike or think could be improved?
Would like to implement the modifications faster. Especially custom modification needs to go through more liking from other users to modify.
February 23, 2022
NewBook (PMS) Review: Super efficient service
CEO in Mount Jagged (Australia)
What do you like most?
Access to technical support is always available when needed.Easy to operate and customise platform to meeting our changing demands. Super friendly staff always willing to go the extra mile to ensure our s...
What do you dislike or think could be improved?
Better integration into social media platforms as the majority of our consumers are garnered from this medium. Simplified self help to promote self diagnosis and remediation.
February 16, 2022
NewBook (PMS) Review: We switched companies about 2 years ago. It is the best investment we've ever made. The technical support, sup...
Owner from Resorts in Mallorytown (Canada)
What do you like most?
Everything, everything is easy from training, transition, cost, and us very user friendly. The support is beyond amazing and we couldn't ask foe better.
What do you dislike or think could be improved?
I don't have any issues at all, therefore room for improvement, I don't have anything to add. Everything has been great.
December 23, 2021
NewBook (PMS) Review: Customer Service Number One
Manager from Other in Alexandra Headland (Australia)
What do you like most?
The best customer service in the industry prompt and attentive. I love the upgrade promotions package for extensions a fantastic selling tool indeed Newbook has helped us improve online sales working in...
What do you dislike or think could be improved?
A few tweeks to the upgrade promotions providing more flexibility for some of its functions in how you define who gets the promotion and when is a big one for me. This would make it far more useable as we...
December 23, 2021
NewBook (PMS) Review: Easy to use & Great Support
Assistant Manager from RV Parks & Campgrounds in Agnes Water (Australia)
What do you like most?
- Integration onto websites. - Various reporting features. - Simple design & icons. - Regular free phone mtgs with newbooks where they advise me of new features & how they can help improve our business...
What do you dislike or think could be improved?
Nothing comes to mind just yet, so far i love all the features i know about. Merry Xmas to you all.
December 23, 2021
NewBook (PMS) Review: Speed, Efficiency, Reliable look no further
Owner/Operator from Other in Runaway Bay (Australia)
What do you like most?
Since being involved in the NewBook beginnings as a customer around 10 years ago now, they have continued to amaze with their evolvement, reliability and fantastic customer service. I have used NewBook ...
What do you dislike or think could be improved?
My only recommendations would be that now their customer reach is not focused on one industry there is a massive potential for them to take on all different industries to listen and grow to even bigger he...
Pricing
NewBook hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
Recent News & Content
Related articles
Related industry news
Resources & reports
The Ultimate PMS Buyer's Guide, 2021
How to Navigate Payments in Hospitality
SiteMinder (The Channel Manager)
Channel ManagersWorld's most powerful channel manager, managing rooms and rates on 450+ hotel booking channels, in real-time.
GuestRevu (Surveys)
Guest Surveys & FeedbackGet the valuable feedback you need to improve your guest experience.
Manager
We love that Newbook's capabilities extend beyond simply making a booking online. Being able to customise how we communicate with our customers to make their stay with us even better is a win win as it also make our job ...