Akia vs. Actabl vs. Sojern: Which is a Better Fit?

Compare Akia vs ALICE Guest Messaging by Actabl vs Sojern Reputation Manager

Akia

Akia

117 reviews
Actabl

ALICE Guest Messaging by Actabl

410 reviews
Sojern

Sojern Reputation Manager

3 reviews

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Compare Akia vs ALICE Guest Messaging by Actabl vs Sojern Reputation Manager

Guest Messaging Software vendor comparison between Akia vs ALICE Guest Messaging by Actabl vs Sojern Reputation Manager. Find out which Guest Messaging Software is right for you based on realtime data from 530 verified hotelier reviews across 31 countries.

Akia

Akia

Ranked 9 (out of 74)

4.9
117 reviews
View profile
Actabl

Actabl

Ranked 4 (out of 74)

4.7
410 reviews
View profile
Sojern

Sojern

Ranked 18 (out of 54)

5.0
3 reviews
View profile

Ratings Summary

HT Score

Akia

32 HTScore Icon

ALICE Guest Messaging by Actabl

87 HTScore Icon

Sojern Reputation Manager

unranked HTScore Icon
Popularity

Akia

117 verified reviews

ALICE Guest Messaging by Actabl

410 verified reviews

Sojern Reputation Manager

3 verified reviews
Likelihood to Recommend

Akia

98%

ALICE Guest Messaging by Actabl

93%

Sojern Reputation Manager

100%
Ease of Use

Akia

4.9

ALICE Guest Messaging by Actabl

4.7

Sojern Reputation Manager

4.3
ROI

Akia

4.8

ALICE Guest Messaging by Actabl

4.5

Sojern Reputation Manager

5
Implementation

Akia

4.7

ALICE Guest Messaging by Actabl

4.6

Sojern Reputation Manager

Not enough data available
Customer Support

Akia

4.9

Verified Customer Support

ALICE Guest Messaging by Actabl

4.5

Verified Customer Support

Sojern Reputation Manager

5

Verified Customer Support

Certificate of Excellence

Akia

ALICE Guest Messaging by Actabl

Sojern Reputation Manager

Features

Unified Inbox

Team Messaging

Broadcast Messaging

Desktop App (non-web based)

Photo Sharing

Mobile App

Mobile Friendly

Live Translations

Website Livechat

Multi-Channel

Whatsapp Integration

Facebook Messenger Integration

SMS text messaging

Website Livechat

Automation

Message Routing

Automated Replies

Chatbot Booking Agent

Broadcast Messaging

Upsell Fulfillment Tracking

Open API

Automated Workflows

Upselling & Ancillaries

Upsell Marketplace

Offer Campaigns

Upsell Fulfillment Tracking

Purchase Links

Charge to Folio

Room Upgrades Campaigns

Upselling Campaigns

Task & Request Management

Ticketing System

Tasks & Checklists

Inspections

Recurring Tasks

Upsell Fulfillment Tracking

Akia

Unified Inbox

Multi-Channel

Automation

Upselling & Ancillaries

Task & Request Management

ALICE Guest Messaging by Actabl

Unified Inbox

Multi-Channel

Automation

Upselling & Ancillaries

Task & Request Management

Sojern Reputation Manager

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Akia
vs.
Actabl
vs.
Sojern

Customers

Top 3 Segments

Akia

Boutiques - 23%
Resorts - 13%
Vacation Rentals & Villas - 12%

ALICE Guest Messaging by Actabl

Resorts - 27%
Boutiques - 22%
Luxury Hotels - 15%

Sojern Reputation Manager

Boutiques - 67%
Motels - 33%
Resorts - 0%
Featured clients

ALICE Guest Messaging by Actabl

Actabl doesn’t have any featured brands available

Sojern Reputation Manager

Sojern doesn’t have any featured brands available

Fit Score for Your Property

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Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Akia Average Akia

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Actabl Average Actabl

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Sojern Average Sojern

Akia

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

ALICE Guest Messaging by Actabl

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Sojern Reputation Manager

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Akia
vs.
Actabl
vs.
Sojern

What Customers Are Saying

Most Recent Review

Akia

Akia makes it very easy to communicate with guests and collect feedback. A few clicks and done. Great software and highly recommend.

Owner

ALICE Guest Messaging by Actabl

Poor Customer Service

Property & Administration Manager

Sojern Reputation Manager

Effortless Guest Marketing & Messaging: A Game Changer!

FD from Seaside (United States of America)
Most Positive Review

Akia

So easy!

Sales & Events Manager

ALICE Guest Messaging by Actabl

Alice is Great

Front desk agent

Sojern Reputation Manager

Exc

Owner from South Lake Tahoe (United States of America)
Most Critical

Akia

Seamless Guest Servicing and Messaging

Property manager

ALICE Guest Messaging by Actabl

Alice-Staff

Housekeeping Manager

Sojern Reputation Manager

Exc

Owner from South Lake Tahoe (United States of America)
References

Akia

Sandra Miller
Director of Sales and Marketing Glen Ivy Hot Springs

We currently require our guests to fill out a Health Screening Questionnaire during registration via text before ar...

ALICE Guest Messaging by Actabl

Erin Webb
Guest Services Lead Wythe Hotel

It's a way of adapting to the rapid changes in technology without compromising our standards for excellent, yet per...

Sojern Reputation Manager

Sojern doesn’t have any references available

General Info

Screenshots
Integrations

Akia

Property Management Systems (21) Hotel Management Software (9) Booking Engine (5)

ALICE Guest Messaging by Actabl

Property Management Systems (28) Hotel Management Software (13) Hotel Restaurant POS Systems (11)

Sojern Reputation Manager

Property Management Systems (13) Booking Engine (11) Channel Managers (6)