The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 25 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Alacer shines .
Noovy shines in ease of use and customer support , with exclusive features like Payment processing and Housekeeping module.
Side-by-side ratings based on 25 verified hotelier reviews on HTR.
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| Value for Money |
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| Starting Price | Contact sales | From $600/mo |
| Verified Reviews | 0 | 25 |
After analyzing 25 verified reviews, Alacer users most value its , while Noovy users highlight ease of use, customer service, automated payment processing. Click any theme to see what reviewers say.
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Ease of Use
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Customer Service
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Automated Payment Processing
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Direct OTAs Integration
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Design
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Reporting Tools
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Translation Issues
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | Alacer |
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| Small (10-24 rooms) ▾ | — | #39 11 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #38 12 reviews |
By Property Type
| Segment | Alacer |
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| Boutique ▾ | — | #38 14 reviews |
| Luxury | — | #54 2 reviews |
| Branded / Chain | — | #52 2 reviews |
By Region
| Segment | Alacer |
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| Europe ▾ | — | #22 23 reviews |
| Middle East | — | #16 2 reviews |
Choosing the right property management system (PMS) can significantly impact your hotel's efficiency, revenue, and guest satisfaction. Both Alacer and Noovy aim to streamline operations but serve different needs and offer contrasting features. While Alacer’s lack of recent reviews and limited ratings make it difficult to assess, Noovy’s strong recent feedback and extensive features make it the more reliable choice today. Which system will truly meet your hotel’s needs?
Alacer’s PMS is virtually unreviewed with zero ratings, leaving its effectiveness and user satisfaction questionable. Noovy, on the other hand, boasts 19 recent reviews and an overall 5/5 score, highlighting its high adoption and well-regarded performance. The stark difference in recent feedback makes Noovy a more trustworthy option for hoteliers seeking proven solutions. Do you want to gamble on an untested platform or choose a solution backed by current user experiences?
If your hotel needs an all-in-one platform that covers PMS, channel management, booking engine, revenue management, and guest communication, Noovy is the clear winner. Its user-friendly interface, cost-effective pricing at $600 per month, and comprehensive features cater well to independent and boutique hotels. Conversely, Alacer’s minimal reviews and lack of detailed information make it unsuitable unless your hotel specifically requires its revenue management tools, which are not confirmed through recent user feedback. Are you ready to adopt a platform with proven reviews and extensive functionalities?
Noovy's platform scores 4.84/5 in ease of use, with users praising its intuitive design, quick onboarding, and reliable operation. Many reviews describe it as “easy to use,” emphasizing its straightforward navigation and minimal learning curve. Alacer’s usability is impossible to determine due to zero ratings and reviews, leaving its user-friendliness unverified. Given the available data, Edge: Noovy.
Noovy offers 48 unique features, including a channel manager, online booking engine, integrated CRS, automated night audit, guest CRM, and mobile check-in, many of which are absent from Alacer. Alacer provides no detailed feature list, and with zero verified features, its capabilities are likely limited or unverified. Noovy’s extensive feature set is designed to cover almost every operational need, providing a clear advantage. Edge: Noovy.
Noovy’s recent reviews consistently praise its 4.89/5 support rating, highlighting fast, friendly, and reliable assistance. Users mention that support is “very good,” with quick responses and helpful onboarding, making it a dependable partner. Alacer’s support details are unavailable, and with no current reviews, its support quality remains unconfirmed. Based on recent data, Edge: Noovy.
Noovy integrates with 40 verified partners, including major OTAs like Booking.com, Expedia, and Meta, alongside additional tools like Otelier and GuestRevu. Alacer’s integration count is zero, indicating it likely lacks verified third-party connections. For hotels relying on extensive integrations to run smoothly, Noovy’s ecosystem is a decisive benefit. Edge: Noovy.
With 19 recent reviews and a 5/5 overall score, Noovy is highly rated across hotel segments, especially boutique, city center, and budget properties. Alacer has no ratings or reviews, rendering it impossible to gauge user satisfaction. Given the recent feedback and high scores, Noovy clearly holds the favor of current users. Edge: Noovy.
Alacer’s pricing details are unavailable, indicating it may have a bespoke or undisclosed pricing model. Noovy charges $600 per month, with no additional implementation or setup fees. For hotels seeking transparent, predictable costs, Noovy’s clear pricing structure works in its favor. Edge: Noovy.
Not ideal if you need a proven, highly-rated PMS with a broad feature set and active support community.
Not ideal if your hotel relies on very niche, industry-specific tools that Noovy does not yet support.
The core difference lies in their reputation and feature set. Noovy is an integrated, user-friendly solution with proven customer satisfaction, while Alacer remains largely unreviewed, with no recent data to verify its capabilities.
If your hotel needs a reliable, well-supported, feature-rich PMS, Noovy is the clear choice, particularly given its recent reviews and extensive integration options. Its high user ratings and proven track record make it the safer investment for modern hoteliers.
Choose Alacer only if you require specialized revenue management tools and are comfortable with limited current feedback, which makes its actual performance uncertain. Most hotels will benefit from the confidence that comes with a platform like Noovy, which is actively used and highly rated by its customers.
These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.
| Feature | Alacer |
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Accounting & Finance
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| Direct billing | ||
| RevPaR & ADR Reports | ||
| Multi-currency | ||
| Transactional Emails (booking, folios, etc) | ||
| Automated night audit | ||
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Marketing & Ecommerce
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| Guest Communication (SMS Messaging) | ||
| Native Email Marketing | ||
| Guest profiles | ||
| Guest CRM | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Booking Engine | ||
| Transactional Emails (booking, folios, etc) | ||
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Administration & Configuration
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| Centralized user & role management | ||
| Multi-lingual | ||
| Cloud based | ||
| On premise | ||
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Customer Management
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| Guest Communication (SMS Messaging) | ||
| Guest profiles | ||
| Centralized Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
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Front Office
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| Mobile Device Notes & Tasks (Voice-to-Text) | ||
| Mobile App | ||
| Automated night audit | ||
| Calendar view | ||
| Multi-lingual | ||
| Task Management | ||
| Automated reminders | ||
| Guest profiles | ||
| Tablet/Kiosk Check-in | ||
| Payment Requests | ||
| Centralized Messaging | ||
| Automated Space Optimization | ||
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Groups Management
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| Group functionality | ||
| Automated Space Optimization | ||
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Guest Experience
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| Integrated ID & Passport Scanner | ||
| Digital Registration | ||
| Guest App | ||
| Online Check-in | ||
| Online Checkout | ||
| Guest Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
| ID Scanning & Registration Pre-fill | ||
| Lobby Kiosk | ||
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Housekeeping
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| Housekeeping module | ||
| Housekeeping Mobile App | ||
| Real-Time Status Updates | ||
| Automated Assignments | ||
| Real Time Reporting | ||
| Shift Planning | ||
| Employee Messaging | ||
| Online Checkout | ||
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Payments
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| Integrated Payment Terminal & Card Reader | ||
| Direct billing | ||
| Multi-currency | ||
| Payment processing | ||
| Payment Requests | ||
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Reservations Management
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| RevPaR & ADR Reports | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Integrated CRS | ||
| Drag-n-Drop Tapechart | ||
| Rate Management | ||
| Automated Space Optimization | ||
| Rules Based Room Assignments | ||
| Transactional Emails (booking, folios, etc) | ||
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Revenue Management
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| RevPaR & ADR Reports | ||
| Custom rates | ||
| Ancillary revenue tracking | ||
| Revenue management module | ||
| Base Pricing | ||
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Taxes & Compliance
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| PCI Compliant | ||
| GDPR Compliant | ||
| SOC2 Complaint | ||
| Tax Configuration | ||
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Support & Training
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| Online 24/7 support | ||
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Food & Beverage
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Spa
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What hoteliers love
Many reviews praise the system's ease of use, noting its user-friendly design and intuitive interface which makes training new staff quick and reduces... Many reviews praise the system's ease of use, noting its user-friendly design and intuitive interface which makes training new staff quick and reduces operational errors.
Excellent customer service is frequently mentioned, with users appreciating quick responses and effective resolutions, contributing to overall satisfa... Excellent customer service is frequently mentioned, with users appreciating quick responses and effective resolutions, contributing to overall satisfaction with the product.
The system facilitates automatic payment requests and processing, drastically simplifying billing and reducing error rates. This feature is also appre... The system facilitates automatic payment requests and processing, drastically simplifying billing and reducing error rates. This feature is also appreciated for its efficiency in handling non-refundable bookings.
Where hoteliers push back
Users appreciate the software's functionality but note that the design is slightly outdated, though a redesign is anticipated to address this issue.
The software offers robust reporting tools that provide insights into various aspects of hotel operations, aiding in better management decisions.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Alacer and Noovy PMS share many core Property Management Systems features, but each has unique capabilities. Alacer offers 0 verified integration partners, while Noovy PMS offers 40. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Noovy PMS leads in ease of use at 4.9/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Alacer: No. Noovy PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Alacer has an HT Score of 0 and Noovy has 71. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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