Amadeus – iHotelier® Central Reservations System (CRS) vs. Revinate (Reservation Sales Suite):
Which Is Right for You?

The Decision

Choosing between Amadeus iHotelier® Central Reservations System (CRS) and Revinate’s Reservation Sales Suite hinges on your hotel’s specific needs. Both aim to boost your reservations and streamline operations, but their core functionalities and target user bases differ significantly. While Amadeus excels in distribution, analytics, and broad integration, Revinate specializes in call center management, guest engagement, and lead conversion. Which aligns better with your hotel’s growth strategy?

Amadeus’s extensive features, global presence, and broad property segment appeal make it a robust choice for larger or chain hotels. Conversely, Revinate’s focus on optimizing voice channels and guest relationships offers a strong advantage for hotels prioritizing direct booking and personalized guest interactions. Are you seeking a comprehensive CRS or a targeted sales enhancement tool?

Is Amadeus iHotelier or Revinate Better for Hotels?

Amadeus iHotelier primarily serves hotels looking for an all-in-one distribution and revenue management platform. If your hotel needs to automate OTA distribution, manage multi-property portfolios, and access detailed analytics, Amadeus is the superior option. It boasts 52 reviews with an overall rating of 4.57/5, and its recent reviews emphasize its comprehensive capabilities and integration strengths.

Revinate, with only 11 reviews and a perfect 5/5 rating, caters to hotels emphasizing guest data, CRM, and call center sales. It’s best for properties that want to increase voice channel conversions by at least 20%, capture guest inquiries, and improve lead management. Given the more recent reviews and higher review count, Amadeus’s platform offers a more proven, broad-reaching toolset for most hotels. Which core benefit aligns with your priorities?

Is Amadeus iHotelier or Revinate Easier to Use?

Amadeus’s ease of use scores at 4.43/5 are slightly lower than Revinate’s 4.73/5, reflecting a steeper learning curve for its more complex, feature-rich platform. Several reviews mention initial difficulties in understanding the CRS, but once users acclimate, they appreciate its comprehensive functions. The onboarding process is rated 4.1/5, with some noting the platform’s complexity.

Revinate’s user experience is praised for its simplicity, especially for call center agents and sales teams. Its interface is straightforward, and the platform is designed to be adopted quickly. Reviewers also highlight the value of dedicated support for rapid onboarding. Edge: Revinate.

Which Has Better Features: Amadeus or Revinate?

Amadeus offers 16 features exclusive to its platform, including channel management, metasearch connectivity, content management, RMS integration, geotargeted pricing, and multi-property management—covering virtually every aspect of hotel revenue and distribution. Its extensive feature set makes it suitable for large, complex operations aiming for full control.

Revinate has only 3 unique features—lead scoring, contact management, and centralized user & role management—focusing on guest relationship and sales support. While less comprehensive, these features are highly targeted for direct booking and guest engagement.

Edge: Amadeus.

Which Has Better Customer Support: Amadeus or Revinate?

Revinate’s support scores at 4.64/5 surpass Amadeus’s 4.15/5, with reviews praising its 24/7 personalized support and proactive account management. Users describe Revinate’s team as attentive, responsive, and helpful, often mentioning the high level of engagement and ongoing strategic meetings.

Amadeus support, rated at 4.15/5, is generally regarded as helpful but occasionally slow to respond. Some reviews mention the need for more local support and additional training resources, especially during complex integrations. Edge: Revinate.

Which Has More Integrations: Amadeus or Revinate?

Amadeus offers 104 verified integrations, including prominent partners like Opera PMS, Inntopia, and WebRezPro, providing extensive connectivity for large hotel groups and complex systems. Revinate’s 98 verified integrations include key players like STR, Sirvoy, and Bookassist, but with slightly fewer overall.

Shared partners include Priority Software and Umi Digital. Amadeus’s broader integration network makes it more adaptable for diverse tech stacks and multi-channel distribution. Edge: Amadeus.

Which Do Hoteliers Rate Higher: Amadeus or Revinate?

Revinate’s recent reviews and higher overall rating of 5/5, along with a 96% likelihood to recommend, indicate stronger current user satisfaction. Its reviews highlight its effectiveness in increasing conversions, capturing leads, and providing excellent support.

Amadeus’s ratings, with an overall 4.57/5 and an 87% recommendation rate, are still strong but slightly less recent. Hoteliers praise its comprehensive features but sometimes mention usability challenges. For the most recent, positive sentiment, Revinate edges ahead.

Edge: Revinate.

How Much Do Amadeus and Revinate Cost?

Both products do not publicly disclose detailed pricing, but they typically operate on custom quotes based on property size, property type, and feature requirements. There are no freemium or flat-rate options; expect to negotiate a tailored plan.

Given the lack of transparent pricing data, your best approach is to request quotes from each provider based on your hotel’s specific needs.

What Type of Hotel Should Use Amadeus?

• Hotels that need a full-spectrum CRS covering distribution, revenue management, and multi-property management.
• Chains or groups with multiple properties seeking centralized control.
• Hotels targeting broad distribution channels such as OTAs, metasearch, and GDS.
• Properties looking for detailed analytics and flexible rate management.
• Hotels that can support a complex onboarding process and have staff trained in CRS systems.

Not ideal if your hotel prefers a simple, guest-focused sales platform or operates with minimal distribution channels.

What Type of Hotel Should Use Revinate?

• Hotels prioritizing direct booking and guest relationship management.
• Properties aiming to increase voice channel reservations by at least 20%.
• Teams focused on capturing guest inquiries and converting leads into confirmed bookings.
• Hotels with call center operations or reservations teams that rely heavily on phone interactions.
• Hotels seeking a straightforward, easy-to-adopt platform with quick onboarding.

Not ideal if your hotel requires extensive distribution management or complex revenue analytics.

The Bottom Line for Hotels

Amadeus iHotelier offers a comprehensive, feature-rich CRS designed for large-scale, multi-property chains and hotels demanding extensive distribution and revenue tools. Its broad integration network and detailed analytics support strategic growth and operational efficiency, albeit with a steeper learning curve.

Revinate’s Reservation Sales Suite specializes in enhancing voice channel reservations, capturing guest inquiries, and managing CRM data. Its higher recent ratings and support scores make it ideal for hotels prioritizing direct bookings, lead conversion, and guest engagement but with fewer distribution features.

If your hotel needs a broad, scalable CRS with extensive integrations and advanced distribution management, Amadeus is the clear choice. For properties focused on boosting direct sales and guest relationships through call centers and CRM, Revinate is the better fit. Both are effective, but your hotel’s specific growth priorities should drive your decision.