Apex PMS vs. Stayntouch:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is critical for your hotel's operations, guest experience, and revenue growth. Apex PMS by Hostech Solutions and Stayntouch by Stayntouch are both designed to streamline hotel tasks, but they serve different kinds of hotels and have distinct strengths. While Apex PMS appears to be a less documented platform with no recent reviews, Stayntouch offers a well-established, highly-rated solution with extensive customer feedback and integrations. Given the data, which system aligns better with your hotel’s needs?

Is Apex PMS or Stayntouch Better for Hotels?

Both Apex PMS and Stayntouch aim to automate and simplify hotel management, but the differences are stark. Apex PMS’s lack of recent reviews and an overall zero rating suggest it’s either very new, unsupported, or not widely adopted, which raises questions about its reliability and market presence. Conversely, Stayntouch boasts over 300 reviews in the last six months, a high overall rating of 4.56/5, and a 94% likelihood to recommend, demonstrating strong user confidence. Should you base your decision on proven performance or potential?

Stayntouch vs Apex PMS: Which Should Your Hotel Choose?

If your hotel needs a proven, scalable, and well-supported PMS with a large user base, go with Stayntouch. Its extensive feature set—49 unique features including revenue management, online check-in, and group handling—makes it ideal for mid-sized to large hotels, especially those seeking mobile-friendly solutions. If your hotel is a small operation looking for a basic, perhaps less documented PMS, Apex might seem appealing, but the lack of recent reviews makes it hard to verify its capabilities or support quality.

Is Apex PMS or Stayntouch Easier to Use?

Stayntouch scores a 4.7/5 for ease of use, with reviews praising its intuitive, user-friendly interface, quick onboarding, and mobile app. Users highlight how staff can learn the system fast, and the platform's visual clarity aids daily tasks. In contrast, Apex PMS has no available ratings or reviews, making it impossible to assess its usability or onboarding process. Based on current data, Stayntouch's ease of use is clearly superior. Edge: Stayntouch.

Which Has Better Features: Apex PMS or Stayntouch?

Stayntouch offers 49 features, including revenue management, online check-in, guest messaging, automated night audits, and integrated payment solutions—many of which Apex PMS does not list or offer. Apex PMS’s feature set is either undeclared or minimal, suggesting it may lack advanced capabilities. Stayntouch’s broad array of functionalities supports diverse hotel needs and provides a more comprehensive operational toolkit. Edge: Stayntouch.

Which Has Better Customer Support: Apex PMS or Stayntouch?

Stayntouch’s support scores a 4.68/5, with reviews emphasizing friendly, efficient support, and excellent onboarding. Users note how support teams are quick to help, with clear communication and effective training, which is critical during implementation. Apex PMS offers no support ratings or recent reviews, leaving its support quality unverified. Given the importance of reliable support, Stayntouch clearly leads. Edge: Stayntouch.

Which Has More Integrations: Apex PMS or Stayntouch?

Stayntouch integrates with 188 verified third-party partners, including revenue management, channel managers, and contactless check-in solutions, making it highly adaptable. Apex PMS’s integration count is zero, indicating it either operates in isolation or is not yet integrated with external systems, which limits flexibility. For hotels needing connectivity with other software, Stayntouch is far more capable. Edge: Stayntouch.

Which Do Hoteliers Rate Higher: Apex PMS or Stayntouch?

With over 317 recent reviews, mostly positive, and a 4.56/5 rating, Stayntouch is the more trusted option among users. Hotels of various types, from boutique to branded hotels, rate Stayntouch highly—particularly appreciating its ease of use and support. Apex PMS has no recent reviews or ratings, making it impossible to determine user satisfaction. Based on current feedback, Stayntouch’s ratings are the clear winner. Edge: Stayntouch.

How Much Do Apex PMS and Stayntouch Cost?

Stayntouch charges $800 per month, with no free tier or trial available. Apex PMS’s pricing is undisclosed, which may suggest it’s either custom-quoted or not actively marketed. For most hoteliers, transparent pricing is key to evaluating ROI; thus, the lack of clarity on Apex’s costs is a disadvantage. Stayntouch’s predictable fee structure provides easier comparison and planning.

What Type of Hotel Should Use Apex PMS?

• Hotels seeking a straightforward management solution without extensive integrations
• Small properties or startups testing PMS options
• Hotels with very limited operational complexity
• Teams that prioritize minimal upfront costs or custom pricing

Not ideal if:

• You require a proven system with extensive features
• Your hotel is part of a chain or has multiple properties
• You need reliable customer support and regular updates
• You want seamless third-party integrations

What Type of Hotel Should Use Stayntouch?

• Mid-sized and large hotels seeking scalable solutions
• Properties aiming for mobile check-in and guest engagement
• Hotel groups managing multiple properties with centralized control
• Hotels wanting extensive third-party integrations and real-time reporting

Not ideal if:

• You operate a small boutique hotel with very limited operational needs
• Your team prefers on-premise software over cloud-based systems
• Cost transparency is a priority, and you need customized pricing details upfront

Stayntouch vs Apex PMS: The Bottom Line for Hotels

At its core, the difference lies in proven performance versus limited or no recent evidence. Stayntouch offers a mature, feature-rich platform with high user satisfaction, extensive integrations, and global presence, making it suitable for most hotel types. Apex PMS’s lack of reviews and unclear offering make it a risky choice unless your hotel’s needs are extremely basic and you’re willing to risk limited support.

Choose Stayntouch if you want a reliable, scalable, and well-supported PMS capable of growing with your hotel. It’s a strong choice for properties aiming to enhance operational efficiency and guest experience through mobile solutions and integrations.

If your hotel’s needs are minimal, and you are early in your digital journey, Apex might be worth exploring, but proceed with caution due to its unverified support and features.

In summary, for most hotels, Stayntouch is the safer, smarter investment. Its extensive recent reviews, high ratings, and proven capabilities make it the clear leader in the property management system space.