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Apex PMS vs. Stayntouch:
Which Is Right for You?
TLDR
We analyzed 370 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Hostech Solutions shines .
Stayntouch shines in ease of use and customer support — especially for brand properties (4.9/5) , with exclusive features like Revenue management module and Ancillary revenue tracking.
How Does Apex PMS Compare to Stayntouch?
Side-by-side ratings based on 370 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $800/mo |
| Verified Reviews | 0 | 370 |
What Are the Pros and Cons of Apex PMS vs Stayntouch?
After analyzing 370 verified reviews, Hostech Solutions users most value its , while Stayntouch users highlight user-friendly interface, integration and onboarding, system performance and reliability. Click any theme to see what reviewers say.
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User-Friendly Interface
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Integration and Onboarding
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System Performance and Reliability
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Reservation Management
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Reporting and Analytics
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Room Management and Housekeeping
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Reservation Management
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Hostech Solutions vs Stayntouch: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | Hostech Solutions |
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|---|---|---|
| Small (10-24 rooms) ▾ | — | #18 51 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #5 208 reviews |
| Large (75-199 rooms) ▾ | — | #7 29 reviews |
| X-Large (200+ rooms) ▾ | — | #2 58 reviews |
By Property Type
| Segment | Hostech Solutions |
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|---|---|---|
| Boutique ▾ | — | #6 220 reviews |
| Luxury ▾ | — | #6 180 reviews |
| Branded / Chain ▾ | — | #3 152 reviews |
| Extended Stay ▾ | — | #14 17 reviews |
By Region
| Segment | Hostech Solutions |
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| North America ▾ | — | #4 262 reviews |
| Europe ▾ | — | #12 64 reviews |
| Asia Pacific | — | #21 3 reviews |
The Decision
Choosing the right property management system (PMS) is critical for your hotel's operations, guest experience, and revenue growth. Apex PMS by Hostech Solutions and Stayntouch by Stayntouch are both designed to streamline hotel tasks, but they serve different kinds of hotels and have distinct strengths. While Apex PMS appears to be a less documented platform with no recent reviews, Stayntouch offers a well-established, highly-rated solution with extensive customer feedback and integrations. Given the data, which system aligns better with your hotel’s needs?
Is Apex PMS or Stayntouch Better for Hotels?
Both Apex PMS and Stayntouch aim to automate and simplify hotel management, but the differences are stark. Apex PMS’s lack of recent reviews and an overall zero rating suggest it’s either very new, unsupported, or not widely adopted, which raises questions about its reliability and market presence. Conversely, Stayntouch boasts over 300 reviews in the last six months, a high overall rating of 4.56/5, and a 94% likelihood to recommend, demonstrating strong user confidence. Should you base your decision on proven performance or potential?
Stayntouch vs Apex PMS: Which Should Your Hotel Choose?
If your hotel needs a proven, scalable, and well-supported PMS with a large user base, go with Stayntouch. Its extensive feature set—49 unique features including revenue management, online check-in, and group handling—makes it ideal for mid-sized to large hotels, especially those seeking mobile-friendly solutions. If your hotel is a small operation looking for a basic, perhaps less documented PMS, Apex might seem appealing, but the lack of recent reviews makes it hard to verify its capabilities or support quality.
Is Apex PMS or Stayntouch Easier to Use?
Stayntouch scores a 4.7/5 for ease of use, with reviews praising its intuitive, user-friendly interface, quick onboarding, and mobile app. Users highlight how staff can learn the system fast, and the platform's visual clarity aids daily tasks. In contrast, Apex PMS has no available ratings or reviews, making it impossible to assess its usability or onboarding process. Based on current data, Stayntouch's ease of use is clearly superior. Edge: Stayntouch.
Which Has Better Features: Apex PMS or Stayntouch?
Stayntouch offers 49 features, including revenue management, online check-in, guest messaging, automated night audits, and integrated payment solutions—many of which Apex PMS does not list or offer. Apex PMS’s feature set is either undeclared or minimal, suggesting it may lack advanced capabilities. Stayntouch’s broad array of functionalities supports diverse hotel needs and provides a more comprehensive operational toolkit. Edge: Stayntouch.
Which Has Better Customer Support: Apex PMS or Stayntouch?
Stayntouch’s support scores a 4.68/5, with reviews emphasizing friendly, efficient support, and excellent onboarding. Users note how support teams are quick to help, with clear communication and effective training, which is critical during implementation. Apex PMS offers no support ratings or recent reviews, leaving its support quality unverified. Given the importance of reliable support, Stayntouch clearly leads. Edge: Stayntouch.
Which Has More Integrations: Apex PMS or Stayntouch?
Stayntouch integrates with 188 verified third-party partners, including revenue management, channel managers, and contactless check-in solutions, making it highly adaptable. Apex PMS’s integration count is zero, indicating it either operates in isolation or is not yet integrated with external systems, which limits flexibility. For hotels needing connectivity with other software, Stayntouch is far more capable. Edge: Stayntouch.
Which Do Hoteliers Rate Higher: Apex PMS or Stayntouch?
With over 317 recent reviews, mostly positive, and a 4.56/5 rating, Stayntouch is the more trusted option among users. Hotels of various types, from boutique to branded hotels, rate Stayntouch highly—particularly appreciating its ease of use and support. Apex PMS has no recent reviews or ratings, making it impossible to determine user satisfaction. Based on current feedback, Stayntouch’s ratings are the clear winner. Edge: Stayntouch.
How Much Do Apex PMS and Stayntouch Cost?
Stayntouch charges $800 per month, with no free tier or trial available. Apex PMS’s pricing is undisclosed, which may suggest it’s either custom-quoted or not actively marketed. For most hoteliers, transparent pricing is key to evaluating ROI; thus, the lack of clarity on Apex’s costs is a disadvantage. Stayntouch’s predictable fee structure provides easier comparison and planning.
What Type of Hotel Should Use Apex PMS?
- Hotels seeking a straightforward management solution without extensive integrations
- Small properties or startups testing PMS options
- Hotels with very limited operational complexity
- Teams that prioritize minimal upfront costs or custom pricing
Not ideal if:
- You require a proven system with extensive features
- Your hotel is part of a chain or has multiple properties
- You need reliable customer support and regular updates
- You want seamless third-party integrations
What Type of Hotel Should Use Stayntouch?
- Mid-sized and large hotels seeking scalable solutions
- Properties aiming for mobile check-in and guest engagement
- Hotel groups managing multiple properties with centralized control
- Hotels wanting extensive third-party integrations and real-time reporting
Not ideal if:
- You operate a small boutique hotel with very limited operational needs
- Your team prefers on-premise software over cloud-based systems
- Cost transparency is a priority, and you need customized pricing details upfront
Stayntouch vs Apex PMS: The Bottom Line for Hotels
At its core, the difference lies in proven performance versus limited or no recent evidence. Stayntouch offers a mature, feature-rich platform with high user satisfaction, extensive integrations, and global presence, making it suitable for most hotel types. Apex PMS’s lack of reviews and unclear offering make it a risky choice unless your hotel’s needs are extremely basic and you’re willing to risk limited support.
Choose Stayntouch if you want a reliable, scalable, and well-supported PMS capable of growing with your hotel. It’s a strong choice for properties aiming to enhance operational efficiency and guest experience through mobile solutions and integrations.
If your hotel’s needs are minimal, and you are early in your digital journey, Apex might be worth exploring, but proceed with caution due to its unverified support and features.
In summary, for most hotels, Stayntouch is the safer, smarter investment. Its extensive recent reviews, high ratings, and proven capabilities make it the clear leader in the property management system space.
How Much Do Apex PMS and Stayntouch Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| Hostech Solutions |
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| Starting Price | — | From $800/mo |
Which Features Does Apex PMS Have That Stayntouch Doesn't (and Vice Versa)?
According to HTR's product database, Apex PMS and Stayntouch share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | Hostech Solutions |
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| Ancillary revenue tracking | ||
| Calendar view | ||
| Custom rates | ||
| Housekeeping module | ||
| RevPaR & ADR Reports | ||
| Revenue management module |
Showing top differences. 37 more features differ between these products.
Real-World Results: Hostech Solutions vs Stayntouch by Business Goal
We analyzed 5 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"Before leveraging Stayntouch PMS and Owner Relations, much of our old accounting processes were completed manually, including printing and hand-delivering statements to units, and..."
No published case study for this goal yet.
"As an independent hotel that runs above 100% occupancy on many nights, the TWA Hotel finds Stayntouch integral to our operations."
Hostech Solutions vs Stayntouch: The Bottom Line
What hoteliers love
The system's intuitive design allows for easy navigation, making it suitable for training new staff quickly. The visual and organizational elements ar... The system's intuitive design allows for easy navigation, making it suitable for training new staff quickly. The visual and organizational elements are highlighted as aiding faster task execution and enhancing staff capability, thus improving guest interactions.
Stayntouch is noted for its seamless integration and smooth onboarding processes, facilitated by individual support from staff like David and Julia. T... Stayntouch is noted for its seamless integration and smooth onboarding processes, facilitated by individual support from staff like David and Julia. The guidance provided by these individuals was deemed invaluable, particularly for system transition and setup.
Stayntouch is generally reliable without major outages, providing continuous support via the cloud. Although positive, some users express concerns ove... Stayntouch is generally reliable without major outages, providing continuous support via the cloud. Although positive, some users express concerns over the speed of addressing complex issues amidst rapid company growth.
Where hoteliers push back
While generally praised for accessible reports that support operations, users cite a need for more adaptive reporting features. Some reports lack deta... While generally praised for accessible reports that support operations, users cite a need for more adaptive reporting features. Some reports lack detail or are hard to manipulate, highlighting the need for customizable analytics solutions.
Room assignments and housekeeping functionalities receive positive feedback for enhancing operational efficiency. However, users request better functi... Room assignments and housekeeping functionalities receive positive feedback for enhancing operational efficiency. However, users request better functionality in room diary visibility and tasks scheduling to address specific management needs.
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About Apex PMS vs Stayntouch
Can Apex PMS replace Stayntouch?
It depends on your requirements. Apex PMS and Stayntouch share many core Property Management Systems features, but each has unique capabilities. Apex PMS offers 0 verified integration partners, while Stayntouch offers 187. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. Stayntouch leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Apex PMS or Stayntouch offer a free plan?
Apex PMS: No. Stayntouch: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Apex PMS and Stayntouch?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Hostech Solutions has an HT Score of 0 and Stayntouch has 91. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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