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Apex PMS vs. ThinkReservations PMS:
Which Is Right for You?
TLDR
We analyzed 395 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Hostech Solutions shines .
ThinkReservations shines in ease of use and customer support — especially for brand properties (0.0/5) , with exclusive features like Payment processing and Housekeeping module.
How Does Apex PMS Compare to ThinkReservations PMS?
Side-by-side ratings based on 395 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $500/mo |
| Verified Reviews | 0 | 395 |
What Are the Pros and Cons of Apex PMS vs ThinkReservations PMS?
After analyzing 395 verified reviews, Hostech Solutions users most value its , while ThinkReservations users highlight customer support, operational efficiency, data and reporting. Click any theme to see what reviewers say.
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Customer Support
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Operational Efficiency
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Data and Reporting
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Integration with OTAs
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Pricing and Fees
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Security Features
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Hostech Solutions vs ThinkReservations: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | Hostech Solutions |
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|---|---|---|
| Small (10-24 rooms) ▾ | — | #4 145 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #9 25 reviews |
| Large (75-199 rooms) | — | #6 3 reviews |
| X-Large (200+ rooms) | — | #5 1 reviews |
By Property Type
| Segment | Hostech Solutions |
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|---|---|---|
| Boutique ▾ | — | #7 100 reviews |
| Luxury ▾ | — | #7 70 reviews |
| Branded / Chain ▾ | — | #7 24 reviews |
| Extended Stay ▾ | — | #11 8 reviews |
By Region
| Segment | Hostech Solutions |
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|---|---|---|
| North America ▾ | — | #1 386 reviews |
| Europe | — | #57 0 reviews |
| Asia Pacific | — | #32 0 reviews |
| Middle East | — | #32 0 reviews |
The Decision
Choosing the right property management system (PMS) can transform your hotel’s operations, guest experience, and revenue. Hostech Solutions’ Apex PMS and ThinkReservations PMS both aim to streamline daily tasks and boost profitability, but they differ significantly in features, support, and market presence. With ThinkReservations showcasing a robust set of features, proven user satisfaction, and recent reviews, it’s clear which product currently leads the market.
Will your hotel benefit more from an established, feature-rich platform with dedicated support, or from an unproven system with no reviews and no recent data? Let’s compare these two options to help you make an informed decision.
Is Apex PMS or ThinkReservations PMS Better for Hotels?
Apex PMS by Hostech Solutions is marketed as a comprehensive all-in-one platform for hospitality, emphasizing central management of reservations, housekeeping, billing, and reporting. However, it has zero reviews and a ratings score of zero, indicating no user feedback or recent validation.
ThinkReservations, by contrast, boasts over 356 reviews with a recent review count of four in the last six months, and an overall rating of 4.88 out of 5. Its recent high NPS score of 9.68/10 and a 97% likelihood to recommend reflect current user satisfaction.
Given the lack of user feedback and ratings for Apex PMS, it’s difficult to justify choosing it over ThinkReservations. Are you comfortable risking an unreviewed platform, or do you prefer a solution validated by hundreds of hoteliers and recent positive feedback?
ThinkReservations PMS vs Apex PMS: Which Should Your Hotel Choose?
If your hotel is a small to medium-sized property seeking an intuitive, feature-packed PMS with excellent support, go with ThinkReservations. Its proven track record, high user satisfaction, and extensive integration options make it ideal for inns, boutique hotels, and B&Bs.
If your hotel requires a more customized or enterprise-level system and can tolerate an unreviewed, untested platform, Apex PMS might appeal. However, without review data or recent customer feedback, it’s hard to justify prioritizing Apex over a product with proven success.
In summary, for most hoteliers, ThinkReservations is the safer, more reliable choice due to its verified performance and user satisfaction.
Is Apex PMS or ThinkReservations PMS Easier to Use?
ThinkReservations has a user rating of 4.82 out of 5 for ease of use, supported by reviews praising its intuitive interface, quick onboarding, and staff-friendly design. Support is also rated at 4.82, with users highlighting accessible, knowledgeable assistance.
Apex PMS, on the other hand, scores 0/5 across all categories, indicating no available data on usability, onboarding, or support. This absence of recent reviews suggests it’s not as widely adopted or tested in real-world environments.
Edge: ThinkReservations.
Which Has Better Features: Apex PMS or ThinkReservations PMS?
ThinkReservations offers 39 distinct features, including channel management, booking engine, guest communication, automated night audit, real-time reporting, and multi-currency support. These capabilities enable a high degree of operational flexibility and revenue enhancement.
Apex PMS provides no listed features or comparable functionalities, making it impossible to assess its depth or breadth. The lack of features and reviews suggests it may not match the comprehensive offerings of ThinkReservations.
Edge: ThinkReservations.
Which Has Better Customer Support: Apex PMS or ThinkReservations PMS?
ThinkReservations consistently earns high marks for customer support, with a rating of 4.82, supported by numerous reviews praising 24/7 availability, knowledgeable staff, and seamless onboarding. Many users describe support as accessible and instrumental in their success.
Apex PMS, with a rating of 0/5 and no recent reviews, provides no evidence of support quality. Without user feedback, it’s impossible to gauge its responsiveness or helpfulness.
Edge: ThinkReservations.
Which Has More Integrations: Apex PMS or ThinkReservations PMS?
ThinkReservations integrates with 16 verified partners, including major OTAs like Airbnb, Expedia, and Tripadvisor, plus channel managers, payment processors, and guest messaging tools. This extensive network helps streamline operations and increases distribution reach.
Apex PMS shows zero verified integrations, limiting its ability to connect with essential third-party tools. This restricts its potential to enhance operational efficiency and revenue.
Edge: ThinkReservations.
Which Do Hoteliers Rate Higher: Apex PMS or ThinkReservations PMS?
ThinkReservations boasts a 4.88/5 rating from 343 reviews, with small to medium properties, especially inns and boutique hotels, noting significant operational and revenue benefits. Its recent reviews confirm ongoing satisfaction and positive experiences.
There are no reviews for Apex PMS, making it impossible to assess user satisfaction or property segment fit. Without recent feedback, ThinkReservations clearly holds the higher rating in the market.
Edge: ThinkReservations.
How Much Do Apex PMS and ThinkReservations PMS Cost?
Apex PMS’s pricing details are unavailable, which suggests it may require custom quotes or lacks transparent pricing.
ThinkReservations charges a base fee of $500, with no mention of additional monthly per-room fees or implementation costs. Its transparent pricing model makes budgeting easier.
Given the lack of pricing info for Apex, ThinkReservations offers clearer value estimates.
What Type of Hotel Should Use Apex PMS?
- Hotels that need a highly customizable, enterprise-level system with extensive integration options.
- Larger properties or chains looking for a centralized platform to manage multiple locations.
- Teams prepared for a potentially untested platform that may lack community support or reviews.
- Not ideal if you prefer proven, user-reviewed solutions with built-in features and support.
What Type of Hotel Should Use ThinkReservations?
- Small to medium-sized hotels, inns, B&Bs, and boutique properties seeking an easy-to-use PMS.
- Hotels that value robust integrations, automated revenue tools, and guest communication features.
- Teams aiming for a quick onboarding process with high user satisfaction.
- Not ideal if you require complex customization beyond standard features or work in regions not supported by ThinkReservations.
ThinkReservations vs Apex PMS: The Bottom Line for Hotels
The core difference lies in validation. ThinkReservations has a proven track record, with extensive recent reviews, high ratings, and clear feature sets. Apex PMS, with no reviews and no recent user feedback, remains untested and risky.
Choose ThinkReservations if you want a feature-rich, well-supported, and highly-rated platform that can boost both operational efficiency and revenue. Its extensive integrations, dedicated support, and positive hotel feedback make it a safe choice for most properties.
Opt for Apex PMS only if your hotel has unique needs that justify a custom or enterprise-level system without the benefit of current user validation. Otherwise, the safer bet is clearly ThinkReservations.
This comprehensive comparison aims to equip you with facts rooted in recent data, enabling a confident, informed decision for your hotel’s future.
How Much Do Apex PMS and ThinkReservations PMS Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| Hostech Solutions |
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| Starting Price | — | From $500/mo |
Which Features Does Apex PMS Have That ThinkReservations PMS Doesn't (and Vice Versa)?
According to HTR's product database, Apex PMS and ThinkReservations PMS share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | Hostech Solutions |
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|---|---|---|
| Booking Engine | ||
| Calendar view | ||
| Channel Manager | ||
| Custom rates | ||
| EPoS | ||
| Payment processing |
Showing top differences. 27 more features differ between these products.
Real-World Results: Hostech Solutions vs ThinkReservations by Business Goal
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"I became aware of ThinkReservations at a trade show in the US, and I could see right away that it would help Blue Tang Inn streamline our operations, increase our booking and upsel..."
No published case study for this goal yet.
"ThinkReservations Digital Registration has streamlined our check in process, making my job so much easier. Being able to ask guests for their ID and credit card ahead of time, agre..."
No published case study for this goal yet.
"We try to take care of all the needs of our guests so that they have an experience rather than just a stay"
Hostech Solutions vs ThinkReservations: The Bottom Line
What hoteliers love
Though already noted as excellent by many, a few reviews express the desire for additional support on weekends to better handle urgent inquiries.
ThinkReservations aids in streamlining operations through digital registration, night audits, and easy management of booking and check-in processes, a... ThinkReservations aids in streamlining operations through digital registration, night audits, and easy management of booking and check-in processes, allowing staff to focus more on guest interactions.
The system offers comprehensive data and reporting features, enabling hoteliers to make informed decisions on pricing, guest satisfaction, and strateg... The system offers comprehensive data and reporting features, enabling hoteliers to make informed decisions on pricing, guest satisfaction, and strategy planning.
Where hoteliers push back
Some reviews highlight issues with the pricing structure, including dissatisfaction with channel manager fees and the high price of features like Thin... Some reviews highlight issues with the pricing structure, including dissatisfaction with channel manager fees and the high price of features like ThinkMessenger.
Mandatory two-step authentication is a point of frustration for some users, who find it burdensome and wish for lower security settings.
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About Apex PMS vs ThinkReservations PMS
Can Apex PMS replace ThinkReservations PMS?
It depends on your requirements. Apex PMS and ThinkReservations PMS share many core Property Management Systems features, but each has unique capabilities. Apex PMS offers 0 verified integration partners, while ThinkReservations PMS offers 16. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. ThinkReservations PMS leads in ease of use at 4.8/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Apex PMS or ThinkReservations PMS offer a free plan?
Apex PMS: No. ThinkReservations PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Apex PMS and ThinkReservations PMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Hostech Solutions has an HT Score of 0 and ThinkReservations has 89. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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