How Does HotelTime PMS Compare to ThinkReservations PMS?

Side-by-side ratings based on 984 verified hotelier reviews on HTR.

	HOTELTIME	ThinkReservations
HTScore	92	90
Likelihood to Recommend	93%	97%
Ease of Use	4.7/5	4.8/5
Customer Support	4.7/5	4.8/5
Value for Money	4.5/5	4.7/5

Starting Price	From $600/mo	From $500/mo
Verified Reviews	564	420

What Are the Pros and Cons of HotelTime PMS vs ThinkReservations PMS?

After analyzing 984 verified reviews, HOTELTIME users most value its workflow efficiency and ease of use, support and responsiveness, reservations and availability management, while ThinkReservations users highlight support responsiveness and problem resolution, ease of use and operational efficiency, multi-property management and scalability. Click any theme to see what reviewers say.

HOTELTIME	ThinkReservations
Pros
+ Workflow efficiency and ease of use ▾ A common theme across reviews is that HotelTime reduces daily workload through a simple, intuitive workflow for reception, cashiering, and multi-department operations. Even when users praise the system overall, some note that too many clicks, pop-ups, or cumbersome edit flows can slow staff down and make training or peak-time operations harder than necessary.	+ Support responsiveness and problem resolution ▾ Users consistently highlight ThinkReservations' fast, knowledgeable, and highly responsive support, often noting live-person assistance, 24/7 availability, and quick solutions to issues. Reviewers say this reduces downtime, eliminates hold times, and gives them confidence that problems will be handled quickly and correctly.
+ Support and responsiveness ▾ Users frequently mention HotelTime’s support team as a major strength, describing it as fast, reachable, professional, and often able to solve issues immediately. Several reviews say this responsiveness reduces downtime and makes the PMS easier to rely on in daily operations, especially when hotels need quick answers during front desk or accounting work.	+ Ease of use and operational efficiency ▾ Reviewers frequently say ThinkReservations is easy to use and streamlines daily operations, saving time on routine property management tasks. The platform is described as intuitive and smooth, helping staff manage reservations and workflows more efficiently with less manual effort.
+ Reservations and availability management ▾ Reviewers consistently value HotelTime for making reservation creation, editing, room availability, and room-block handling straightforward and fast. The PMS is seen as a tool that improves booking accuracy, supports group reservations, and helps staff manage occupancy in real time, which reduces mistakes and speeds up front office work.	+ Multi-property management and scalability ▾ Several reviewers mention that ThinkReservations works well across multiple properties and can support growth from a single inn to additional micro-resorts or other locations. This makes it appealing to operators who need a system that can scale without adding complexity.
+ Reporting and analytics ▾ Reporting is one of the most discussed areas, with users appreciating the range of operational, financial, and management reports available in HotelTime. At the same time, many want more customization, better consolidation, more visual outputs, and fewer manual workarounds, showing that reporting is valuable but still a key improvement area for data-driven hotel decisions.	+ Rate and availability management ▾ One of the clearest strengths mentioned is how quickly users can manage rates and availability. Reviewers value being able to make changes with just a few keystrokes, which supports revenue management and helps properties react faster to demand.
Cons
− Billing, invoicing, and accounting ▾ Many reviews highlight HotelTime’s billing and invoicing flow as a practical strength, especially for proformas, invoices, document matching, and cashier work. However, users also point to friction around invoice editing, posting journals, split bills, deposits, currency handling, and accounting reconciliation, indicating this is a high-value but complex workflow.	− Product improvements and feature updates ▾ Reviewers appreciate that ThinkReservations keeps improving and often implements user suggestions, showing that the product evolves with operator needs. Some users also want clearer in-app notices or newsletters so they can more easily learn about new features and use them to their advantage.
− Guest profiles and guest data management ▾ A smaller but important set of reviews discusses guest profile handling, including storing preferences, duplicate profiles, guest history, and document-linked data. Users want richer guest profiles and cleaner merging or search behavior so staff can serve repeat guests faster without creating duplicate records or extra manual cleanup.	− Calendar functionality and customization ▾ Users like the calendar for giving them the information they need and for being customizable to their property’s workflow. However, one reviewer wants the vacancy calendar more prominent in the booking engine, suggesting that calendar visibility can directly affect guest conversion and booking ease.
− Rate management and pricing controls ▾ Several reviews point to room rates, rate codes, price adjustments, and pricing accuracy as important operational needs within HotelTime. Users like the clarity of combined rates and easy modifications, but they also ask for better rate-check tools, more advanced rate code handling, and safer controls around changes after payment.	− Reporting and export limitations ▾ Reporting is a recurring gap, with one user saying they export reports to Excel and build their own custom outputs. Reviewers want deeper reporting, better formatting, and more operationally useful views such as room assignment, guest mix, and housekeeping planning.

HOTELTIME vs ThinkReservations: Rankings by Hotel Segment

How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.

By Hotel Size

Segment	HOTELTIME	ThinkReservations
Small (10-24 rooms) ▾	#5 224 reviews	#4 148 reviews
HOTELTIME HOTELTIME is a top Property Management Systems pick among small hotels on HotelTechReport for its effective automation capabilities that simplify check-in processes and payment management. One hotelier noted, "automation of payments...simplifies the work," highlighting its impact on operational efficiency and guest experience. ThinkReservations ThinkReservations is a top Property Management Systems pick among small hotels on HotelTechReport, valued for its customer support that is available 24/7 and its ease of use in managing tasks like reservations and billing. Hoteliers emphasize the system’s seamless onboarding process and tools that automate guest communication, which collectively enhance operational efficiency without overwhelming staff.
Mid-Size (25-74 rooms) ▾	#3 238 reviews	#9 25 reviews
HOTELTIME HOTELTIME is a top Property Management Systems pick among mid-sized hotels on HotelTechReport, recognized for its ability to generate reports in a heartbeat, which allows managers to provide essential data quickly and effectively. ThinkReservations ThinkReservations is a top Property Management Systems pick among mid-sized hotels on HotelTechReport, with a standout yield management tool that automatically adjusts rates during low inventory times, helping properties maximize revenue when it counts.
Large (75-199 rooms) ▾	#3 51 reviews	#7 3 reviews
HOTELTIME HOTELTIME is a top Property Management Systems pick among large hotels on HotelTechReport, praised for its ability to provide quick reservations and check-outs, facilitating operations like “check in a reservation in seconds.” This feature enables hotel staff to manage guest flows efficiently without delays. ThinkReservations No segment summary available.
X-Large (200+ rooms) ▾	#8 7 reviews	#6 1 reviews
HOTELTIME HOTELTIME is a top Property Management Systems pick among X Large hotels on HotelTechReport for its automated features that significantly reduce manual tasks. Reviewers appreciate that daily operations run "smoothly and efficiently," allowing teams to focus on guest service instead. ThinkReservations No segment summary available.

By Property Type

Segment	HOTELTIME	ThinkReservations
Boutique ▾	#4 248 reviews	#7 105 reviews
HOTELTIME HOTELTIME is a top Property Management Systems pick among boutique hotels on HotelTechReport, valued for its cloud-based access that enables quick management and decision-making from anywhere. Hoteliers appreciate that it allows for "quick booking and thus faster check-in" of guests, enhancing operational efficiency. ThinkReservations ThinkReservations is a top Property Management Systems pick among boutique hotels on HotelTechReport, valued for its responsive customer support and effective reporting features that assist in managing operations and adapting business strategies. Hoteliers appreciate that "it allows us to spend more time handling in-person interactions," freeing up staff for better guest service.
Luxury ▾	#3 246 reviews	#7 72 reviews
HOTELTIME HOTELTIME is a top Property Management Systems pick among luxury hotels on HotelTechReport, praised for its cloud-based access that empowers hoteliers to manage operations from anywhere. Users appreciate that it allows for "quick check-in, check-out" and offers well-structured reports that aid in decision-making. ThinkReservations ThinkReservations is a top Property Management Systems pick among luxury hospitality on HotelTechReport, praised for its yield management program that has led to a reported 15% increase in RevPAR over three years. This level of insight allows operators to adapt their strategies effectively.
Branded / Chain ▾	#4 145 reviews	#7 26 reviews
HOTELTIME HOTELTIME is a top Property Management Systems pick among branded hotels on HotelTechReport, appreciated for its cloud solution that allows operators to manage reservations and access reports from anywhere, enhancing operational flexibility. Users highlight the "fast support" and "great reports," making it easier to address day-to-day needs effectively. ThinkReservations ThinkReservations is a top Property Management Systems pick among branded hotels on HotelTechReport because their support team responds quickly to issues, helping operators resolve problems in real time, such as fixing customer inquiries over weekends.
Extended Stay ▾	#4 49 reviews	#11 8 reviews
HOTELTIME HOTELTIME is a top Property Management Systems pick among Extended-Stay-Serviced-Apartments on HotelTechReport, praised for its responsive customer support that "will help me when I call," ensuring staff can efficiently manage daily operations. ThinkReservations ThinkReservations is a top Property Management Systems pick among Extended-Stay-Serviced-Apartments on HotelTechReport, with features like the Night Audit and Waitlist helping operators maximize occupancy and streamline daily operations. Users appreciate how these tools drive guest satisfaction effectively.

By Region

Segment	HOTELTIME	ThinkReservations
North America ▾	#52 4 reviews	#1 399 reviews
HOTELTIME No segment summary available. ThinkReservations ThinkReservations is a top Property Management Systems pick among North American hoteliers on HotelTechReport, praised for its "excellent customer support" that offers timely responses and personalized assistance. This allows small hotels to manage reservations smoothly, enhancing operational efficiency and reducing stress for staff.
Europe ▾	#2 384 reviews	#59 1 reviews
HOTELTIME HOTELTIME is a top Property Management Systems pick among mid-sized hotels in Europe on HotelTechReport, praised for its cloud-based access that lets hotel staff manage operations seamlessly from anywhere, enhancing flexibility and responsiveness. Its "very fast" customer support also contributes to smoother daily management. ThinkReservations No segment summary available.
Asia Pacific ▾	#5 117 reviews	#35 0 reviews
HOTELTIME HOTELTIME is a top Property Management Systems pick among Asia Pacific on HotelTechReport, praised for its cloud-based functionality that allows hotel staff to manage operations from anywhere. Users appreciate this flexibility, noting it enables quick guest check-ins and effective reservation management, enhancing daily operations. ThinkReservations No segment summary available.
Middle East ▾	#1 21 reviews	#34 0 reviews
HOTELTIME HOTELTIME is a top Property Management Systems pick among mid-sized hotels in the Middle East on HotelTechReport, appreciated for reducing "99% of manual work" across operations, making daily tasks simpler for staff. This significant efficiency boost is vital for seamless hotel management. ThinkReservations No segment summary available.

The Decision
Choosing a property management system (PMS) is a critical step in streamlining your hotel operations and enhancing guest experiences. HotelTime PMS by HOTELTIME and ThinkReservations PMS by ThinkReservations both address core hotel management needs but diverge in their scope, regional presence, and feature depth. Which platform aligns better with your property’s size, location, and operational complexity?
HotelTime offers a more expansive feature set and broader international reach, while ThinkReservations focuses on simplicity, seamless OTA integration, and strong support. The decision hinges on whether your hotel values a feature-rich, global solution or prefers an intuitive, easy-to-implement system.

Is HotelTime PMS or ThinkReservations PMS Better for Hotels?

Both HotelTime PMS and ThinkReservations PMS aim to automate and simplify daily hotel management tasks, from reservations to guest communication. HotelTime boasts a robust, feature-rich platform with more integrations and a global presence, supporting properties across Europe, the Middle East, and Asia Pacific, with over 650 properties worldwide.

ThinkReservations, however, excels in ease of use and operational clarity, with a focus on North American properties, especially small hotels and B&Bs. Recent reviews favor ThinkReservations for its streamlined onboarding, intuitive interface, and dedicated support, making it a top choice for smaller operations.

Do you prioritize a comprehensive, international PMS or a straightforward, highly-rated platform for your regional property?

HotelTime PMS vs ThinkReservations PMS: Which Should Your Hotel Choose?

If your hotel needs advanced features like a guest CRM, integrated revenue management, spa modules, and extensive third-party integrations, HotelTime is the clear choice. It supports large resorts, groups, and properties needing detailed operational control and global connectivity.

If your team values simplicity, rapid onboarding, and reliable OTA connections—particularly within North America—ThinkReservations is ideal. Its strong support, easy interface, and proven ability to boost revenue with minimal complexity make it suitable for small to medium hotels and B&Bs.

For properties seeking a feature-rich, multi-regional platform, HotelTime wins. For hotels prioritizing quick setup and high usability, ThinkReservations is the smarter pick.

Is HotelTime PMS or ThinkReservations PMS Easier to Use?

ThinkReservations holds a slight edge here, with a 4.82/5 ease-of-use rating versus HotelTime’s 4.66/5. Recent reviews praise ThinkReservations for its straightforward onboarding, intuitive interface, and minimal learning curve. Users highlight its simple reservation management and OTA integrations as quick to master.

HotelTime’s interface is user-friendly but can be complex due to its extensive modules, with some users mentioning a steeper initial learning curve. While the system is stable and well-designed, smaller hotels or teams without dedicated tech staff may find ThinkReservations easier to implement.

Edge: ThinkReservations.

Which Has Better Features: HotelTime PMS or ThinkReservations PMS?

HotelTime offers 15 features unique to its platform, including integrated CRS, guest CRM, revenue management, spa modules, ID scanning, and online checkout. These advanced capabilities are designed to serve large, complex properties that need detailed operational tools.

ThinkReservations provides only 3 features exclusive to its system, notably guest communication via SMS, shift planning, and a streamlined booking engine. Its core strength lies in its simplicity, with most features shared between systems.

With 36 shared features, HotelTime’s diversity is unmatched, but the sheer number of modules can complicate setup. ThinkReservations covers essential needs with fewer features but excels in core reservation and guest communication tools.

Edge: HotelTime.

Which Has Better Customer Support: HotelTime PMS or ThinkReservations PMS?

ThinkReservations garners praise for its quick, accessible, and knowledgeable support, with recent reviews emphasizing its responsiveness and helpfulness. Many users describe support as “like adding another employee,” highlighting their satisfaction with fast response times and ongoing improvements.

HotelTime also receives strong marks, with a 4.73/5 customer support rating. Users appreciate its prompt assistance and thorough onboarding, but some mention that extended support hours could further improve the experience.

Given the recent review count advantage—356 for ThinkReservations against 433 for HotelTime—and the slightly higher recent support ratings, ThinkReservations has the edge.

Edge: ThinkReservations.

Which Do Hoteliers Rate Higher: HotelTime PMS or ThinkReservations PMS?

HotelTime’s overall rating is slightly lower at 4.83/5 compared to ThinkReservations’ 4.88/5, though HotelTime has more reviews (433 vs 356). Recent reviews favor ThinkReservations, especially among small, independent hotels and B&Bs, citing its ease of use and support.

HotelTime’s larger and more diverse customer base, including resorts and larger hotels, rates it highly, but the latest reviews show a preference for ThinkReservations’ simplicity and support.

For consistent recent ratings, ThinkReservations edges out HotelTime, especially among small hotel segments.

How Much Do HotelTime PMS and ThinkReservations PMS Cost?

HotelTime’s base price is $600/month, without a freemium option or trial. ThinkReservations charges $500/month with no free tier, also without trials. Neither platform offers a freemium plan or discounts on setup.

While HotelTime’s slightly higher price reflects its broader feature set, the two systems are comparable in pricing for small to mid-sized properties. Your choice may depend on whether the additional features justify the extra cost.

What Type of Hotel Should Use HotelTime PMS?

Hotels that will benefit from HotelTime’s extensive features include:

Large resorts and group properties needing comprehensive operations
Hotels requiring advanced revenue management and spa modules
Properties across multiple regions, especially outside North America
Hotels seeking an all-in-one platform with extensive integrations

Not ideal if your hotel:

Is small or regional, with simple operational needs
Prefers quick deployment and minimal setup
Operates primarily in North America with a focus on ease and support

Hotels needing a full-featured, scalable system designed for complex operations should choose HotelTime.

What Type of Hotel Should Use ThinkReservations PMS?

ThinkReservations suits:

Small hotels, B&Bs, and inns wanting a quick-to-implement PMS
Properties prioritizing OTA connectivity and online booking
Teams seeking an intuitive platform with high customer support
Hotels focused on increasing revenue through upselling and automation

Not ideal if your hotel:

Requires advanced modules like revenue management, spa, or CRM
Operates across multiple regions with complex needs
Needs extensive customization or integrations beyond core features

Smaller, regional, or independent hotels should lean toward ThinkReservations for its simplicity and support.

HotelTime PMS vs ThinkReservations PMS: The Bottom Line for Hotels

HotelTime offers a broad, detailed platform suitable for large, multi-property or international hotels. Its extensive features support complex operations but may require more time for setup and staff training.

ThinkReservations delivers a straightforward, reliable PMS with excellent support, ideal for small to medium properties focusing on OTA integration and operational efficiency. Its ease of use and recent review scores make it a compelling choice for hotels seeking quick deployment and high support.

If your hotel demands a full suite of features and international reach, HotelTime is the better fit. For hotels looking for simplicity, strong customer service, and quick wins, ThinkReservations is the smarter choice.

How Much Do HotelTime PMS and ThinkReservations PMS Cost?

Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.

	HOTELTIME	ThinkReservations
Starting Price	From $600/mo	From $500/mo

Feature Comparison: HotelTime PMS vs ThinkReservations PMS

These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.

Feature	HOTELTIME	ThinkReservations
▾ Accounting & Finance	100%	100%
Direct billing
RevPaR & ADR Reports
Multi-currency
Transactional Emails (booking, folios, etc)
Automated night audit
▾ Marketing & Ecommerce	88%	88%
Guest Communication (SMS Messaging)
Native Email Marketing
Guest profiles
Guest CRM
Gift Vouchers
Channel Manager
Booking Engine
Transactional Emails (booking, folios, etc)
▾ Administration & Configuration	75%	75%
Centralized user & role management
Multi-lingual
Cloud based
On premise
▾ Customer Management	50%	75%
Guest Communication (SMS Messaging)
Guest profiles
Centralized Messaging
Transactional Emails (booking, folios, etc)
▾ Front Office	84%	67%
Mobile Device Notes & Tasks (Voice-to-Text)
Mobile App
Automated night audit
Calendar view
Multi-lingual
Task Management
Automated reminders
Guest profiles
Tablet/Kiosk Check-in
Payment Requests
Centralized Messaging
Automated Space Optimization
▾ Groups Management	100%	50%
Group functionality
Automated Space Optimization
▾ Guest Experience	78%	45%
Integrated ID & Passport Scanner
Digital Registration
Guest App
Online Check-in
Online Checkout
Guest Messaging
Transactional Emails (booking, folios, etc)
ID Scanning & Registration Pre-fill
Lobby Kiosk
▾ Housekeeping	100%	50%
Housekeeping module
Housekeeping Mobile App
Real-Time Status Updates
Automated Assignments
Real Time Reporting
Shift Planning
Employee Messaging
Online Checkout
▾ Payments	100%	80%
Integrated Payment Terminal & Card Reader
Direct billing
Multi-currency
Payment processing
Payment Requests
▾ Reservations Management	100%	67%
RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart
Rate Management
Automated Space Optimization
Rules Based Room Assignments
Transactional Emails (booking, folios, etc)
▾ Revenue Management	100%	80%
RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Revenue management module
Base Pricing
▾ Taxes & Compliance	75%	75%
PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration
▾ Support & Training	100%	100%
Online 24/7 support
▾ Food & Beverage	100%	100%
EPoS
▾ Spa	100%	0%
Spa & Wellness Module

Real-World Results: HOTELTIME vs ThinkReservations by Business Goal

We analyzed 16 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.

Increase Revenue & Reduce Costs

HOTELTIME

No published case study for this goal yet.

Blue Tang Inn Mid-Size

+ Blue Tang Inn was able to significantly increase its bottom line after implementing ThinkReservations, with 52% year on year increase during Q1.

+ The property capitalized on upsell opportunities, offering a wide variety of activities (snorkeling, scuba diving, sailing, fishing) as well as F&B packages. Upsell revenue increased 80% in Q1 2023 vs the previous year

+ Blue Tang Inn management was pleased to see the property booked more nights in Q1 2023, at a significant higher rate while the market maintained the previous year's numbers.

"I became aware of ThinkReservations at a trade show in the US, and I could see right away that it would help Blue Tang Inn streamline our operations, increase our booking and upsel..."

Kristin Fisher

Sales and Marketing Director

Increase Operational Efficiency

Chateau Mcely Small

+ Accommodation is run by HotelTime PMS, restaurant by HotelTime Vento ePOS and spa services by Hoteltime Libero software. One platform takes care of everything, systems are perfectly integrated.

+ Being cloud-based, HotelTime Solutions allows the chateau's team to offer the best possible services because they have access to all the data they need from anywhere which means they can see what their guests like and need anytime and make the best informed decisions.

+ A luxurious boutique property needs proper information to be run smoothly and wisely. HotelTime robust reports offer everything management and staff need.

"We needed to change an on-site system we were using as we wanted to move our operation forward. We achieved that with HotelTime systems. They are reliable, and stable and offer fea..."

Petra Horáková

Deputy Managing Director

Yara Palm Springs Small

+ 17.3% of revenue in 2024 came from items and packages, growing their revenue without additional capital investments.

+ Yara Palm Springs consistently has 62% of their bookings through their direct channels, saving thousands of dollars that would otherwise go to OTA commisions.

+ Yara Palm Springs has automated their guest journey and made it easy for guests to enjoy a personalized stay through technology, making it easier for the owners to operate their propertyremotely. "Living in another city from my hotel, working remotely on my hotel, being a mother, trying to have a social life...ThinkReservations makes it so I can still do all those things and be a hotel operator from wherever I am" said Kate.

"ThinkReservations Digital Registration has streamlined our check in process, making my job so much easier. Being able to ask guests for their ID and credit card ahead of time, agre..."

Kate Reid Nashawaty

Founder

Improve Guest Experience

Nezvalova Archa Small

+ Thanks to HotelTime Solutions and third-party systems integrated with it the hotel automated accommodation services which means the guests are autonomous and the hotel needs minimum staff.

+ If guests want anything to eat/drink, they simply enter the restaurant, select the food and/or drinks, mark everything at the self-service cash registers and pay. It is also possible to cook there

+ Whole operation works smoothly, all the guests need is a mobile phone through which they order accommodation, pay for it, unlock all doors, pay for food and check in/out.

"In 2018 we were choosing a system for our first completely self-service ART and design hotel. We decided on HotelTime and after 4 years I have to say that the choice was the right..."

Daniel Šram

Operational Manager, Nezvalova Archa

Inn on Main Small

+ Increased Repeat Guests - The inn has seen a notable rise in repeat bookings, including guests who have stayed over 20 times since implementing ThinkReservations.

+ Boosted Upsell Revenue - Upselling opportunities through the booking engine have resulted in a 15% increase in additional revenue from services like late check-ins and special packages.

+ Improved Efficiency - Administrative tasks have been reduced by 30%, allowing staff to dedicate more time to creating memorable guest experiences.

"We try to take care of all the needs of our guests so that they have an experience rather than just a stay"

Chris Kennedy

Co-Owner

HOTELTIME vs ThinkReservations: The Bottom Line

HOTELTIME

4.6/5 from 564 reviews

What hoteliers love

Workflow efficiency and ease of use 72% positive

A common theme across reviews is that HotelTime reduces daily workload through a simple, intuitive workflow for reception, cashiering, and multi-depar... A common theme across reviews is that HotelTime reduces daily workload through a simple, intuitive workflow for reception, cashiering, and multi-department operations. Even when users praise the system overall, some note that too many clicks, pop-ups, or cumbersome edit flows can slow staff down and make training or peak-time operations harder than necessary.

Support and responsiveness 95% positive

Users frequently mention HotelTime’s support team as a major strength, describing it as fast, reachable, professional, and often able to solve issues... Users frequently mention HotelTime’s support team as a major strength, describing it as fast, reachable, professional, and often able to solve issues immediately. Several reviews say this responsiveness reduces downtime and makes the PMS easier to rely on in daily operations, especially when hotels need quick answers during front desk or accounting work.

Reservations and availability management 70% positive

Reviewers consistently value HotelTime for making reservation creation, editing, room availability, and room-block handling straightforward and fast.... Reviewers consistently value HotelTime for making reservation creation, editing, room availability, and room-block handling straightforward and fast. The PMS is seen as a tool that improves booking accuracy, supports group reservations, and helps staff manage occupancy in real time, which reduces mistakes and speeds up front office work.

Where hoteliers push back

Billing, invoicing, and accounting 43% negative

Many reviews highlight HotelTime’s billing and invoicing flow as a practical strength, especially for proformas, invoices, document matching, and cash... Many reviews highlight HotelTime’s billing and invoicing flow as a practical strength, especially for proformas, invoices, document matching, and cashier work. However, users also point to friction around invoice editing, posting journals, split bills, deposits, currency handling, and accounting reconciliation, indicating this is a high-value but complex workflow.

Guest profiles and guest data management 62% negative

A smaller but important set of reviews discusses guest profile handling, including storing preferences, duplicate profiles, guest history, and documen... A smaller but important set of reviews discusses guest profile handling, including storing preferences, duplicate profiles, guest history, and document-linked data. Users want richer guest profiles and cleaner merging or search behavior so staff can serve repeat guests faster without creating duplicate records or extra manual cleanup.

Ranks higher for

Large (75-199 rooms) #3 vs #7

Mid-Size (25-74 rooms) #3 vs #9

Boutique #4 vs #7

Branded / Chain #4 vs #7

Unique capabilities

Integrated CRS Guest CRM Guest profiles Spa & Wellness Module Guest CRM

4.7/5 ease of use 4.7/5 support 60 integrations

Visit Profile

ThinkReservations

4.8/5 from 420 reviews

What hoteliers love

Support responsiveness and problem resolution 100% positive

Users consistently highlight ThinkReservations' fast, knowledgeable, and highly responsive support, often noting live-person assistance, 24/7 availabi... Users consistently highlight ThinkReservations' fast, knowledgeable, and highly responsive support, often noting live-person assistance, 24/7 availability, and quick solutions to issues. Reviewers say this reduces downtime, eliminates hold times, and gives them confidence that problems will be handled quickly and correctly.

Ease of use and operational efficiency 100% positive

Reviewers frequently say ThinkReservations is easy to use and streamlines daily operations, saving time on routine property management tasks. The plat... Reviewers frequently say ThinkReservations is easy to use and streamlines daily operations, saving time on routine property management tasks. The platform is described as intuitive and smooth, helping staff manage reservations and workflows more efficiently with less manual effort.

Multi-property management and scalability 100% positive

Several reviewers mention that ThinkReservations works well across multiple properties and can support growth from a single inn to additional micro-re... Several reviewers mention that ThinkReservations works well across multiple properties and can support growth from a single inn to additional micro-resorts or other locations. This makes it appealing to operators who need a system that can scale without adding complexity.

Where hoteliers push back

Product improvements and feature updates 43% negative

Reviewers appreciate that ThinkReservations keeps improving and often implements user suggestions, showing that the product evolves with operator need... Reviewers appreciate that ThinkReservations keeps improving and often implements user suggestions, showing that the product evolves with operator needs. Some users also want clearer in-app notices or newsletters so they can more easily learn about new features and use them to their advantage.

Calendar functionality and customization 75% negative

Users like the calendar for giving them the information they need and for being customizable to their property’s workflow. However, one reviewer wants... Users like the calendar for giving them the information they need and for being customizable to their property’s workflow. However, one reviewer wants the vacancy calendar more prominent in the booking engine, suggesting that calendar visibility can directly affect guest conversion and booking ease.

Ranks higher for

X-Large (200+ rooms) #6 vs #8

X-Small (< 10 rooms) #1 vs #17

Bed & Breakfast & Inns #1 vs #6

Casinos #2 vs #5

Unique capabilities

Guest Communication (SMS Messaging) Guest Messaging

4.8/5 ease of use 4.8/5 support 17 integrations

Visit Profile

Frequently Asked Questions About HotelTime PMS vs ThinkReservations PMS

Can HotelTime PMS replace ThinkReservations PMS?

It depends on your requirements. HotelTime PMS and ThinkReservations PMS share many core Property Management Systems features, but each has unique capabilities. HotelTime PMS offers 60 verified integration partners, while ThinkReservations PMS offers 17. Review the feature comparison above to see where they differ before switching.

Which is better for small or independent hotels?

Small hotels should prioritize ease of use and fast onboarding. ThinkReservations PMS leads in ease of use at 4.8/5 vs 4.7/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.

Do HotelTime PMS or ThinkReservations PMS offer a free plan?

HotelTime PMS: No. ThinkReservations PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.

How Does HTR Evaluate and Rank HotelTime PMS and ThinkReservations PMS?

The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. HOTELTIME has an HT Score of 92 and ThinkReservations has 90. Here is how the score is calculated.

Criteria Group	Weight	What It Measures
Customer Ratings & Reviews		How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias.
Partner Ecosystem		How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack.
Customer Centricity		How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features.
Reach, Staying Power & Resources		How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity.

Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →

HotelTime PMS vs. ThinkReservations PMS:
Which Is Right for You?

How Does HotelTime PMS Compare to ThinkReservations PMS?

What Are the Pros and Cons of HotelTime PMS vs ThinkReservations PMS?

HOTELTIME vs ThinkReservations: Rankings by Hotel Segment

Is HotelTime PMS or ThinkReservations PMS Better for Hotels?

HotelTime PMS vs ThinkReservations PMS: Which Should Your Hotel Choose?

Is HotelTime PMS or ThinkReservations PMS Easier to Use?

Which Has Better Features: HotelTime PMS or ThinkReservations PMS?

Which Has Better Customer Support: HotelTime PMS or ThinkReservations PMS?

Which Do Hoteliers Rate Higher: HotelTime PMS or ThinkReservations PMS?

How Much Do HotelTime PMS and ThinkReservations PMS Cost?

What Type of Hotel Should Use HotelTime PMS?

What Type of Hotel Should Use ThinkReservations PMS?

HotelTime PMS vs ThinkReservations PMS: The Bottom Line for Hotels

How Much Do HotelTime PMS and ThinkReservations PMS Cost?

Feature Comparison: HotelTime PMS vs ThinkReservations PMS

Real-World Results: HOTELTIME vs ThinkReservations by Business Goal

HOTELTIME vs ThinkReservations: The Bottom Line

Frequently Asked Questions About HotelTime PMS vs ThinkReservations PMS

Can HotelTime PMS replace ThinkReservations PMS?

Which is better for small or independent hotels?

Do HotelTime PMS or ThinkReservations PMS offer a free plan?

How Does HTR Evaluate and Rank HotelTime PMS and ThinkReservations PMS?

Get Your Free AI Analyst Report

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HotelTime PMS vs. ThinkReservations PMS: Which Is Right for You?

How Does HotelTime PMS Compare to ThinkReservations PMS?

What Are the Pros and Cons of HotelTime PMS vs ThinkReservations PMS?

HOTELTIME vs ThinkReservations: Rankings by Hotel Segment

Is HotelTime PMS or ThinkReservations PMS Better for Hotels?

HotelTime PMS vs ThinkReservations PMS: Which Should Your Hotel Choose?

Is HotelTime PMS or ThinkReservations PMS Easier to Use?

Which Has Better Features: HotelTime PMS or ThinkReservations PMS?

Which Has Better Customer Support: HotelTime PMS or ThinkReservations PMS?

Which Do Hoteliers Rate Higher: HotelTime PMS or ThinkReservations PMS?

How Much Do HotelTime PMS and ThinkReservations PMS Cost?

What Type of Hotel Should Use HotelTime PMS?

What Type of Hotel Should Use ThinkReservations PMS?

HotelTime PMS vs ThinkReservations PMS: The Bottom Line for Hotels

How Much Do HotelTime PMS and ThinkReservations PMS Cost?

Feature Comparison: HotelTime PMS vs ThinkReservations PMS

Real-World Results: HOTELTIME vs ThinkReservations by Business Goal

HOTELTIME vs ThinkReservations: The Bottom Line

Frequently Asked Questions About HotelTime PMS vs ThinkReservations PMS

Can HotelTime PMS replace ThinkReservations PMS?

Which is better for small or independent hotels?

Do HotelTime PMS or ThinkReservations PMS offer a free plan?

How Does HTR Evaluate and Rank HotelTime PMS and ThinkReservations PMS?

What Other Property Management Systems Comparisons Are Hoteliers Reading?

Get Your Free AI Analyst Report

Let´s lookup your hotel information

HotelTime PMS vs. ThinkReservations PMS:
Which Is Right for You?