Ariane Systems vs. MyStay Check in:
Which Is Right for You?

The Decision

Choosing between Ariane Systems and MyStay Check in hinges on your hotel’s specific needs for contactless check-in solutions. Both platforms address the core challenge of reducing front desk contact and streamlining guest arrivals, but they diverge significantly in maturity, features, and support.

Ariane Systems, with its extensive deployment across 29 countries and over 3,000 sites, has a long-standing reputation but a limited review base. MyStay, on the other hand, boasts a much larger and more recent review pool, reflecting ongoing user satisfaction and platform evolution.

Are you prioritizing a solution backed by a proven global track record or one with more recent positive feedback and a broader feature set?

Quick Verdict

MyStay Check in is the clearer choice for hoteliers seeking a highly reviewed, user-friendly contactless check-in platform with modern features. Its 40 reviews, all recent, and a 98% likelihood to recommend demonstrate strong ongoing satisfaction.

Ariane Systems, despite its long history and deployment footprint, has only 6 reviews—none in the last six months—and a lower customer support rating. Its focus on large-scale automation and a broader set of unique features are notable but less validated by current user feedback.

Given the recency and volume of reviews, MyStay is the more reliable option right now.

Is Ariane Systems or MyStay Better for Hotels?

Both Ariane Systems and MyStay aim to automate and digitize the check-in process to reduce front desk workload and improve guest experience. Ariane’s platform emphasizes high-level automation, integration with hardware like kiosks, and extensive property management system (PMS) compatibility—boasting deployment in over 29 countries. However, it carries a lower overall rating (4.4/5) based on only 6 reviews, with a support rating of 2.8/5.

MyStay offers a straightforward, mobile-first solution rated at 5/5 based on 40 recent reviews, with a customer support score of 4.93/5. It provides features like automated communication, online payments, and digital check-in/out, all while achieving near-universal recommendation (98%). MyStay’s broader feature set and recent positive feedback suggest a more user-centric, flexible platform.

Do you need a solution with extensive hardware integration and global deployment, or one that’s more agile, easy to use, and well-rated by current users?

Ariane Systems vs MyStay: Which Should Your Hotel Choose?

If your hotel needs a highly customizable, hardware-integrated, and extensive automation platform capable of handling large-scale operations, Ariane Systems is a solid choice. Its unique features like ID verification, document scanning, and multi-lingual support make it suitable for hotels with complex needs and multiple locations.

If your hotel prioritizes ease of use, rapid onboarding, and ongoing support, MyStay is the better pick. Its high user satisfaction scores, extensive recent reviews, and features like automated communication, online payments, and guest segmentation are ideal for hotels seeking straightforward, contactless solutions that improve guest experience and staff efficiency.

Your decision should hinge on whether your hotel values long-standing automation infrastructure or current user satisfaction with flexible, modern features.

Is Ariane Systems or MyStay Easier to Use?

MyStay scores 4.91/5 for ease of use based on 40 recent reviews, with users emphasizing its intuitive interface, quick setup, and minimal technical issues. Users find onboarding straightforward, and staff adoption is high due to the platform’s simplicity and clear workflows.

Ariane Systems has a lower ease of use rating at 3.83/5 from six reviews, with feedback highlighting some complexity in setup and maintenance. Support for staff training and onboarding appears less consistent, with some users requesting more straightforward management portals.

Edge: MyStay.

Which Has Better Features: Ariane Systems or MyStay?

Ariane Systems offers 14 unique features, including PCI compliance, pre-arrival upselling, device agnosticism, ID verification, document scanning, and hotel website check-in portals—features that support large, complex operations and compliance needs.

MyStay provides 9 exclusive features such as guest segmentation, multi-channel messaging, ancillary merchandising, and offer testing—strengthening its ability to personalize and upsell during the guest journey.

While Ariane has a broader feature set for technical integrations and compliance, MyStay’s features are more aligned with enhancing guest engagement and operational flexibility.

Edge: Ariane Systems.

Which Has Better Customer Support: Ariane Systems or MyStay?

Customer support ratings favor MyStay significantly, with a 4.93/5 score from 40 reviews and a 9.8/10 NPS, reflecting fast, helpful responses and continuous updates. Users praise the team’s responsiveness and the ongoing improvements, which translate into fewer operational frustrations.

Ariane Systems, with only six reviews, has a support rating of 2.8/5. Users mention difficulties in support availability and wish for 24/7 assistance, especially during weekends and nights.

Edge: MyStay.

Which Has More Integrations: Ariane Systems or MyStay?

Ariane Systems connects with 27 verified partners, including major PMS and hardware providers like SALTO and dormakaba. Its integrations support a broad range of hotel operations, especially for larger properties or chains with complex setups.

MyStay boasts 30 verified integrations, including key PMS systems like RoomRaccoon, hotel management solutions, and channel managers like WuBook and Bookassist. Its seamless integration with popular PMS enhances operational efficiency for smaller and mid-sized hotels.

Both platforms are strong here, but MyStay’s slightly larger partner network and focus on integration ease make it more adaptable for most hotels.

Edge: MyStay.

Which Do Hoteliers Rate Higher: Ariane Systems or MyStay?

MyStay’s 39 reviews, all recent, average a perfect 5/5, with hoteliers emphasizing its simplicity, efficiency, and strong support. Property types like serviced apartments and boutique hotels particularly praise its flexibility.

Ariane Systems, with only six reviews, has an average rating of 4.4/5. Hotels appreciate its reliability but note support issues and less frequent updates, impacting overall satisfaction.

Given the volume and recency, MyStay is rated higher by hoteliers.

How Much Do Ariane Systems and MyStay Cost?

Ariane Systems charges a flat $500 monthly fee without a trial or freemium options, making it more suitable for larger or high-volume hotels with bigger budgets.

MyStay costs $400 monthly, also without trial options, but offers a more competitively priced, straightforward model for small to mid-sized hotels looking for a cost-effective contactless solution.

Both are subscription-based, with no setup fees, but MyStay’s lower price combined with positive reviews offers a better value proposition for most hoteliers.

What Type of Hotel Should Use Ariane Systems?

• Hotels that need extensive hardware integration (kiosks, card readers, scanners) and compliance (PCI, ID verification).
• Large properties or chains with complex operations requiring detailed customization.
• Hotels seeking a proven platform with deployments across multiple continents.
• Teams that prioritize automation and technical robustness over ease of use.

Not ideal if you prefer rapid deployment, modern interfaces, or strong customer support.

What Type of Hotel Should Use MyStay?

• Hotels seeking a straightforward, mobile-first contactless check-in system.
• Properties that value high user satisfaction, ease of onboarding, and ongoing support.
• Hotels that want to implement contactless check-in/out with minimal technical hassle.
• Teams looking for a cost-effective solution with flexible guest communication and upselling capabilities.

Not ideal if you require extensive hardware integrations or complex compliance features.

The Bottom Line for Hotels

Ariane Systems is a comprehensive, enterprise-level platform suited for large hotels or chains with complex needs and technical resources. Its extensive features and global deployment make it ideal for properties prioritizing automation and hardware integration.

MyStay excels in simplicity, support, and recent reviews, making it the better choice for hotels that want a user-friendly, contactless check-in solution with proven customer satisfaction. Its feature set supports efficient guest engagement and operational flexibility at a lower cost.

For most hoteliers, especially those valuing ease of use and current positive feedback, MyStay is the recommended choice. Ariane remains relevant for properties with specific technical needs and larger-scale operations willing to invest in more complex solutions.