Ariane Systems

Ranked 10 (out of 50) in Contactless Check-in

Contactless Check-in

Hospitality, IT, Self-service, Check-in and Check-out, Hotel, Mobile keys, and Mobile applications

Ratings Snapshot

Certificate of Excellence
Read 5 reviews
92%
Recommend
HTR Score icon
HT SCORE
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ariane Systems has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #10 out of 50 in Contactless Check-in

Ease of Use
4.4/5
ROI
4.1/5
Implementation
4.0/5
Customer Support
3.2/5
Verified Customer Support

Ariane Systems’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Ariane Systems Overview

Top Alternative: EasyWay Online Checkin

Ariane Systems Overview

Web, mobile, kiosk self-check-in and mobile keys for the hospitality market. With coverage in four continents, Ariane has deployed over 3000 sites in 25 countries. Whether you are looking for innovation, new guest services or cost savings, Ariane Systems offers you a complete and unique range of products and solutions suited for every type of hotel from budget to five stars, independent or affilia...

About Ariane Systems

Founded in 2001 | Headquarters in France | 80 employees

Check-in made easy.

Integrates with

  • Business Intelligence
  • Mobile Key & Keyless Entry
  • Hotel CRM & Email Marketing
Browse integrations (26 verified)

Pros & Cons

Like 92% recommend

Director of Sales & Marketing

Ariane solved our main issues: - Flexibility in the experience. Via the web check-in + kiosk at the hotel, the guest has an efficient experience. - Customer oriented: automation of the check-in process gives opportuni...

Front Of House Manager from City Center

- Contactless - Easy to operate and user friendly - Does what it is meant to do and is quick when no problems occur

Director from Motel

We initially installed our automated kiosk to help cope with staffing issues. We never imagined that this system would become such a huge contribution to our success during Covid. We are thrilled to have a state-of-the...

Director of Sales & Marketing

The upselling does not exist yet on the pre check-in process and that would be a great addition to the solution.

IT Systems Manager from Boutique

Greater range of parts/accessories and presentation/display should be offered Offer a web-based management portal for IT staff Kiosk maintenance should be made easier

Front Of House Manager from City Center

- Taking of Pre-Auths - Allowing Machine to take 2 keys for departure - Support and follow up with how to improve for future reference

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Very Flexible in allowing us to choose from a rich set of functionality and features. Integration was straight forward with great support. takes over complicated tasks like interface to key systems.

by Armond Esmailian (Mirage Hotel Systems, Inc.) on May 07, 2021

See more answers (5)
Question:

What differentiates this product or service from the competition?

Answer:

Great client service. Customization of User interface and functionality features. Developers tools like simulator simplify the integration process and testing. Helpful staff to guide you through the whole process.

by Armond Esmailian (Mirage Hotel Systems, Inc.) on May 07, 2021

See more answers (5)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Try and compare all aspects of the product before making a decision

by Armond Esmailian (Mirage Hotel Systems, Inc.) on May 07, 2021

See more answers (5)
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+ 3 recommend
Recommended by Show More (1)

Ariane Systems Alternatives

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GETTING STARTED

Download the 2021 Contactless Check-in buyer’s guide

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Features

  • PMS Integration
  • PCI Compliant
  • Easy Room Selection
  • Upsell & Upgrade Functionality
  • Device Agnostic
  • Self Service Checkin
  • Self Service Checkout
  • Lobby Kiosk
  • Payment Provider Integration
  • Door Lock Integration

Active Markets

MARKETS SERVED
  • South America
  • North America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Canada
  • United Kingdom
  • Ireland

5 Verified Ariane Systems Reviews

Likelihood to Recommend
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This vendor is 93% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Contactless Check-in providers. It is advised that you ask for recent references before proceeding.

April 27, 2021

Ariane Systems Review: The Way Forward

Front Of House Manager from City Center in Dublin (Ireland)

Recommend 8/10
Full blue star
Full blue star
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Full blue star
Empty blue star

What do you like most?

- Contactless - Easy to operate and user friendly - Does what it is meant to do and is quick when no problems occur

What do you dislike or think could be improved?

- Taking of Pre-Auths - Allowing Machine to take 2 keys for departure - Support and follow up with how to improve for future reference

Customer Support
3
Ease of Use
4
Value for money
4
Implementation
3

April 21, 2021

Ariane Systems Review: Ariane's kiosk technology ideal for a small boutique hotel

Managing Director from Bed & Breakfast in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Beaumont House Cheltenham has been using an Ariane kiosk since September 2018. It allows for easy, self-check in (guests of all ages love it!). It also enables guests to arrive late into the night and not...

What do you dislike or think could be improved?

Would love if the software could link to my property management software (Little Hotelier) - this would mean the automatic transfer of reservation data to the Ariane software. 24 hour customer support wou...

Customer Support
3.5
Ease of Use
5
Value for money
5
Implementation
5

April 16, 2021

Ariane Systems Review: A useful addition to a busy lobby

IT Systems Manager from Boutique in London (United Kingdom)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Half blue star
Empty blue star

What do you like most?

Alleviates pressure on the desk Allows repeat/regular guests to achieve almost seamless check-in Statistical reporting allows us to track usage Customisable screens allow for flexibility in product pre...

What do you dislike or think could be improved?

Greater range of parts/accessories and presentation/display should be offered Offer a web-based management portal for IT staff Kiosk maintenance should be made easier

Customer Support
2.5
Ease of Use
3.5
Value for money
3
Implementation
4

November 02, 2020

Ariane Systems Review: A lifesaver!

Director from Motel in Pabos Mills (Canada)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

We initially installed our automated kiosk to help cope with staffing issues. We never imagined that this system would become such a huge contribution to our success during Covid. We are thrilled to hav...

What do you dislike or think could be improved?

Despite the fact that the technology is extremely user-friendly, certain adaptations must be carried out to cater to the hotel’s location (language, visual lay-out, procedures...). It is important to k...

Customer Support
4
Ease of Use
4.5
Value for money
4.5
Implementation
n/a

October 20, 2020

Ariane Systems Review: The solution for service innovation

Director of Sales & Marketing in Montréal (Canada)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Ariane solved our main issues: - Flexibility in the experience. Via the web check-in + kiosk at the hotel, the guest has an efficient experience. - Customer oriented: automation of the check-in process...

What do you dislike or think could be improved?

The upselling does not exist yet on the pre check-in process and that would be a great addition to the solution.

Customer Support
n/a
Ease of Use
5
Value for money
n/a
Implementation
n/a

Pricing

Implementation fee
Monthly subscription (/room/month)
$3/room/month - $6/room/month
Monthly service fee
Less than $1000/month

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Popular Ariane Systems Integrations

View all (26 Ariane Systems Integrations)