ASI PMS vs. Infor HMS:
Which Is Right for You?

The Decision

When selecting a property management system, your hotel needs a solution that boosts operational efficiency, simplifies daily tasks, and enhances guest experiences. ASI PMS by Anand Systems Inc. and Infor HMS both aim to streamline hotel management but diverge significantly in features, usability, and market presence. Your choice hinges on whether you prioritize a highly reviewed, feature-rich platform or a widely integrated, scalable system. Which aligns better with your hotel’s strategic goals?

Is ASI PMS or Infor HMS Better for Hotels?

Both systems address core hotel operations like reservations, guest management, and billing, but they differ markedly in their approach and maturity. ASI PMS offers a comprehensive, all-in-one cloud platform known for stability, detailed reporting, and ease of use, supported by a high review count and recent positive feedback. Conversely, Infor HMS emphasizes flexibility, extensive integrations, and customization, thriving in larger or more complex hotel operations. Given the recent reviews, ASI’s dominance suggests it’s currently the more reliable choice for most hoteliers.

ASI PMS vs Infor HMS: Which Should Your Hotel Choose?

If your hotel values an intuitive interface with rapid onboarding, ASI PMS is the clear choice. Its high user ratings, recent review activity, and 97% likelihood to recommend demonstrate a solid, proven track record, especially for small to mid-sized properties seeking stability and simplicity.

If, however, your hotel requires extensive third-party integrations, customization, and scalability, Infor HMS might be more suitable. Its flexible architecture and broad partner network serve larger, complex, or enterprise-level hotels better—even if some users report issues with updates and usability challenges. For most hoteliers, ASI’s recent review momentum makes it the safer option for reliable daily operations.

Is ASI PMS or Infor HMS Easier to Use?

User experience is critical for staff adoption and operational efficiency. ASI PMS garners a 4.88/5 ease-of-use rating based on recent reviews, with users praising its straightforward navigation and minimal learning curve. Many mention how quickly new staff can learn the system and how its interface simplifies check-ins and reporting.

In contrast, Infor HMS scores a 3.88/5, with users describing its interface as functional but less intuitive and sometimes “not pretty.” While it’s generally easy to navigate once familiar, some users find the learning process more involved, especially during updates.

Edge: ASI PMS.

Which Has Better Features: ASI PMS or Infor HMS?

ASI PMS boasts 28 features exclusive to its platform, including booking engines, channel managers, digital registration, automated reminders, and integrated payment terminals. These tools enable hotels to automate marketing, streamline check-in, and improve guest communication without relying on third-party apps.

Infor HMS offers just one feature — guest profiles — unique to its platform. While its core modules like reservation management and housekeeping are robust, its limited exclusive features mean it relies heavily on integrations rather than offering extensive built-in tools.

Edge: ASI PMS.

Which Has Better Customer Support: ASI PMS or Infor HMS?

Support quality influences your team’s ability to resolve issues swiftly. Anand Systems Inc. scores a 4.73/5, with recent reviews highlighting prompt, courteous, and professional support that helps resolve technical issues efficiently. Users mention that support teams are knowledgeable and helpful during onboarding and troubleshooting, which reduces operational disruptions.

Infor HMS supports are also praised for responsiveness, especially during onboarding, but some reviews mention delays and glitches during system updates that can cause temporary disruptions. While generally reliable, ASI’s support is slightly more consistently rated.

Edge: ASI PMS.

Which Has More Integrations: ASI PMS or Infor HMS?

In terms of compatibility, Infor HMS’s partner network includes 113 verified integrations, including major booking engines, revenue tools, and other operational software. Shared partners include SiteMinder, Cendyn, and TrustYou, indicating strong compatibility with popular platforms.

ASI PMS has 18 verified partners, with notable shared integrations like SHR Group and Actabl. It also offers 28 exclusive features, but its smaller integration network may limit flexibility if your hotel relies heavily on third-party systems.

Edge: Infor HMS.

Which Do Hoteliers Rate Higher: ASI PMS or Infor HMS?

Recent reviews show ASI PMS with an overall rating of 0/5 in the overall score (which appears to be a data anomaly), but consistently high scores in user satisfaction, ease of use, customer support, and likelihood to recommend (97%). Its 26 recent reviews from different hotel segments confirm strong, current user confidence.

Infor’s overall rating is 4.04/5 based on 46 reviews, with high marks from boutique and branded hotels but mixed feedback from independent properties. However, the more recent reviews favor ASI’s stability and support, making it the preferred choice among hoteliers today.

Edge: ASI PMS.

How Much Do ASI PMS and Infor HMS Cost?

Pricing for ASI PMS is listed at a flat $300 per month, with no implementation or trial fees, making it transparent and straightforward for small to mid-sized hotels. Infor HMS’s pricing is not publicly available, which suggests it may be customized based on hotel size and requirements, potentially making it more expensive for smaller properties.

If budget transparency and predictable costs are priorities, ASI offers a clear, affordable pricing model. Infor’s pricing may be more flexible but less predictable for budget-conscious hoteliers.

What Type of Hotel Should Use ASI PMS?

Hotels that should consider ASI PMS:

• Small to medium-sized properties seeking a reliable, easy-to-use platform.
• Teams that prioritize stability, detailed reporting, and effective support.
• Hotels that want a platform with extensive built-in features like booking engine, channel manager, and digital registration.
• Properties aiming for quick implementation with minimal disruption.
• Hotels in need of a system that scales comfortably as they grow.

Not ideal if:

• Your hotel relies heavily on complex third-party integrations not supported by ASI.
• You require highly customizable workflows beyond what ASI offers.
• Your hotel operates in a niche needing specialized features outside ASI’s scope.

What Type of Hotel Should Use Infor HMS?

Hotels that should consider Infor HMS:

• Larger, enterprise-level hotels needing extensive customization.
• Properties that rely on multiple integrations and value scalable, flexible software.
• Hotels that want to leverage a broad partner network for operational tools.
• Teams that prioritize automation and seamless data flow across systems.
• Hotels that can accommodate potentially higher costs for advanced features.

Not ideal if:

• Your hotel prefers a straightforward, easy-to-implement system.
• You need a system with a simple interface and minimal tech support issues.
• Budget transparency is a concern, as Infor’s pricing is not publicly listed.

ASI PMS vs Infor HMS: The Bottom Line for Hotels

The core difference boils down to stability and feature depth versus flexibility and integrations. ASI PMS offers a more mature, highly rated platform with extensive built-in features, proven stability, and recent positive reviews, making it ideal for most hotels seeking reliability.

Choose ASI if you want a system that’s easy to adopt, well-supported, and packed with operational tools, especially for small to midsize properties. Opt for Infor if your hotel demands complex customization, extensive integrations, and scalability for larger operations—though at the risk of encountering more frequent system disruptions.

In summary, for most hoteliers today, ASI PMS delivers a more dependable, user-friendly experience backed by recent, strong reviews. Infor HMS remains a good fit for large, tech-savvy hotels needing broad integration, but its support and stability issues could challenge daily operations.

Note: This comparison is based on recent reviews and available data, emphasizing current user sentiment and system capabilities.