Assa Abloy vs. CiHMS:
Which Is Right for You?

The Decision

Choosing between Assa Abloy by Assa Abloy and CiHMS by CiHMS hinges on your hotel's specific operational needs and management style. Both products aim to streamline hotel management, but they diverge significantly in features, user experience, and market presence. Assa Abloy’s lack of recent reviews and ratings suggests minimal current user engagement, whereas CiHMS's more than 100 recent reviews and high scores indicate an active, satisfied user base. Which solution aligns best with your hotel's goals?

Is Assa Abloy or CiHMS Better for Hotels?

Assa Abloy primarily offers hardware-focused solutions, such as electronic locks and access control, often integrated into property management systems. It lacks recent customer feedback, with a zero rating across all categories, making it difficult to assess its current usability or support quality. CiHMS, on the other hand, is a cloud-based property management system with more than 100 reviews, a 4.92/5 customer support score, and a 9.8/10 NPS, reflecting high user satisfaction.

The core difference lies in scope: Assa Abloy is more hardware-centric, often partnering with existing PMS solutions for access control, while CiHMS provides a full, feature-rich PMS platform with extensive modules like booking, revenue management, and housekeeping. If your hotel needs a comprehensive management platform, Assa Abloy isn't the complete solution. Conversely, if you're seeking an all-in-one PMS, CiHMS's recent reviews make it a more reliable choice.

Do you need hardware integrations or a full property management software?

CiHMS vs Assa Abloy: Which Should Your Hotel Choose?

If your hotel requires a comprehensive PMS to handle reservations, billing, housekeeping, and revenue management, CiHMS is the clear choice. Its broad feature set—33 modules including channel management, booking engine, and integrated CRS—addresses the operational complexity of hotels, especially those seeking cloud-based solutions with real-time data.

Assa Abloy is best suited if your hotel already has a PMS and primarily needs access control hardware, such as electronic locks or keyless entry. For hotels prioritizing full management capabilities and recent positive reviews, CiHMS's higher adoption and customer satisfaction make it the more reliable pick.

In summary: For a full PMS experience, go with CiHMS; for hardware access control, Assa Abloy might be sufficient, but check compatibility.

Is Assa Abloy or CiHMS Easier to Use?

Based on the available ratings and reviews, CiHMS stands out with a 4.9/5 ease of use score, supported by detailed onboarding and a user-friendly interface. Hotel staff find it intuitive, with many praising its straightforward navigation and quick learning curve, despite some requests for mobile improvements.

Assa Abloy, however, has no current reviews or ratings, making it difficult to gauge ease of use. Historically, hardware solutions tend to require more technical setup and training, which may not be as user-friendly without dedicated support.

Edge: CiHMS.

Which Has Better Features: Assa Abloy or CiHMS?

CiHMS boasts 33 features, including a channel manager, revenue management, integrated CRS, booking engine, online support, guest profiles, automated night audits, multi-currency, and mobile app. These modules enable hotels to manage reservations, operations, and guest experiences in a single platform.

Assa Abloy offers primarily hardware solutions, with no dedicated feature list for property management functions. It mainly provides access control hardware and basic integrations, lacking the breadth of automation and management tools.

Edge: CiHMS.

Which Has Better Customer Support: Assa Abloy or CiHMS?

CiHMS's recent reviews praise its customer support at 4.92/5, with hoteliers describing the support team as "professional," "responsive," and "helpful." Its onboarding process is highly rated at 4.84/5, indicating a smooth transition for new users.

Assa Abloy has no recent customer support ratings or reviews, which raises concerns about the current level of service and responsiveness. Its support may be limited or less accessible compared to CiHMS.

Edge: CiHMS.

Which Has More Integrations: Assa Abloy or CiHMS?

CiHMS integrates with three verified partners, including SiteMinder, DerbySoft, and Easyway, along with its native modules. Its open architecture allows hotels to connect with various distribution channels, revenue tools, and online booking platforms.

Assa Abloy has only one verified partner, Yanolja Cloud Solution, primarily offering hardware integrations rather than extensive PMS software connections. For hotels needing a broad ecosystem, CiHMS's integrations are more comprehensive.

Edge: CiHMS.

Which Do Hoteliers Rate Higher: Assa Abloy or CiHMS?

Given the absence of recent reviews for Assa Abloy, its ratings are non-existent, suggesting limited current user engagement or feedback. CiHMS, with over 100 reviews and a 4.92/5 support score, is clearly favored by hoteliers, especially in Asia Pacific, the Middle East, and Africa regions.

Different segments, like resorts and city center hotels, rate CiHMS highly, with recent comments highlighting its operational efficiency and ease of use. Assa Abloy’s lack of recent reviews makes it impossible to compare, but the active, positive feedback for CiHMS points strongly toward its higher rating.

Edge: CiHMS.

How Much Do Assa Abloy and CiHMS Cost?

Assa Abloy's hardware solutions typically involve hardware costs, installation fees, and possibly ongoing maintenance, but specific pricing details are not publicly available. Its software integrations, if any, are usually part of broader hardware packages.

CiHMS charges a $900 monthly base fee, with no additional implementation or setup fees listed. The platform's modular approach may incur additional costs for extra modules, but overall, it offers a transparent subscription model.

In conclusion, CiHMS's straightforward pricing provides better clarity for hoteliers budgeting for management software.

What Type of Hotel Should Use Assa Abloy?

• Hotels that need high-security access control, such as boutique hotels, hostels, or resorts seeking keyless entry.
• Teams that want hardware-centric security solutions integrated with existing systems.
• Hotels that prioritize physical security measures over full management software.
• Not ideal if your hotel requires a comprehensive property management platform or real-time operational data.

Assa Abloy is suitable for properties aiming to upgrade access security without the need for extensive digital management tools. It's less ideal for hotels looking for an all-in-one PMS solution.

What Type of Hotel Should Use CiHMS?

• Hotels that want a complete management system with reservation, billing, and revenue features.
• Teams that prefer cloud-based solutions for real-time data access and remote management.
• Hotels operating in regions like Asia Pacific, Middle East, or Africa, where CiHMS is active.
• Not ideal if your hotel is primarily hardware-focused or requires a highly specialized, limited-scope system.

CiHMS is ideal for hotels seeking operational efficiency and integrated management, especially in markets where its support and features align with local needs.

The Bottom Line for Hotels

The core difference between Assa Abloy and CiHMS lies in scope. Assa Abloy specializes in physical security hardware, while CiHMS provides a full-featured PMS platform with extensive modules.

If your hotel needs a comprehensive management system to handle reservations, revenue, and guest services, CiHMS's recent reviews and high ratings make it the clear choice. Its ease of use, support, and integrations stand out as critical advantages.

For hotels primarily focused on security hardware or access control, Assa Abloy is suitable but limited, especially given the lack of recent user feedback and features.

In conclusion, for most hotels seeking an active, modern management system, CiHMS offers a more reliable and proven solution. Assa Abloy remains a niche hardware provider, better suited for specific access control needs rather than full property management.