The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 160 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Assa Abloy shines .
Preno shines in ease of use and customer support , with exclusive features like Payment processing and Guest profiles.
Side-by-side ratings based on 160 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | Contact sales | From $800/mo |
| Verified Reviews | 0 | 160 |
After analyzing 160 verified reviews, Assa Abloy users most value its , while Preno users highlight user-friendly interface, customer support, channel management. Click any theme to see what reviewers say.
| Assa Abloy |
|
|---|---|
| Pros | |
|
+
User-Friendly Interface
▾
|
|
|
+
Customer Support
▾
|
|
|
+
Channel Management
▾
|
|
|
+
Reporting and Analytics
▾
|
|
| Cons | |
|
−
Reporting and Analytics
▾
|
|
|
−
Mobile Application
▾
|
|
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | Assa Abloy |
|
|---|---|---|
| Small (10-24 rooms) ▾ | — | #13 80 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #32 15 reviews |
| Large (75-199 rooms) | — | #46 1 reviews |
| X-Large (200+ rooms) | — | #39 0 reviews |
By Property Type
| Segment | Assa Abloy |
|
|---|---|---|
| Boutique ▾ | — | #14 65 reviews |
| Luxury ▾ | — | #12 53 reviews |
| Branded / Chain ▾ | — | #21 17 reviews |
| Extended Stay ▾ | — | #8 26 reviews |
By Region
| Segment | Assa Abloy |
|
|---|---|---|
| North America ▾ | — | #27 7 reviews |
| Europe ▾ | — | #25 13 reviews |
| Asia Pacific | — | #20 3 reviews |
| Middle East | — | #13 2 reviews |
Choosing the right property management system (PMS) for your hotel hinges on your operational needs, budget, and the experience you want to deliver. Assa Abloy and Preno aim to streamline hotel management, but their strengths diverge significantly. Assa Abloy, with zero recent reviews and no user ratings, offers limited insight into usability or support, making it difficult to gauge its fit. Preno, with 144 reviews and a high 4.73/5 overall rating, provides a more transparent picture of its capabilities and user satisfaction.
Are you prioritizing a system with proven support and features, or is your focus on a less tested, potentially customizable solution? Let’s compare both to see which aligns best with your hotel’s goals.
Assa Abloy’s offering appears to be virtually untested in the current market, with no recent reviews or user feedback. In contrast, Preno boasts a robust presence, with 144 reviews in the past six months alone and a 95% likelihood to recommend among users. Preno’s high ratings across ease of use, support, onboarding, and value suggest it is well-validated by hoteliers.
While Assa Abloy may have historical relevance or brand recognition in security hardware, it’s less clear whether it effectively manages hotel operations in today’s digital landscape. Preno’s clear focus on hotel management, backed by recent data, makes it a more reliable choice. Do you want to base your decision on proven customer experience or an unverified vendor?
If your hotel needs a comprehensive, user-friendly PMS with a proven track record of customer support, go with Preno. Its 4.73/5 rating from 144 recent reviews indicates strong satisfaction. For hotels seeking extensive booking features, integrations, and automation—especially boutique hotels and motels—Preno’s 30 unique features and integrations with major channel managers make it the logical choice.
Assa Abloy might appeal if your focus is on security hardware or access solutions, but without recent reviews or a dedicated hotel management reputation, Preno remains the more confident option for operational efficiency. Are your priorities operational features and customer validation, or hardware integration?
Preno’s ease of use is rated at 4.78/5, with numerous reviews praising its intuitive interface and simple setup. Users highlight how quickly staff adopt it, citing a smooth onboarding process and helpful support. Conversely, Assa Abloy’s score is 0/5, with no user feedback available, making it impossible to gauge its usability or staff adoption.
Given the extensive positive feedback, Preno’s interface and onboarding process clearly outperform any assumptions about Assa Abloy’s usability. Edge: Preno.
Preno offers 30 unique features tailored to hotel management, including payment processing, online support, guest CRM, revenue management, and a mobile app. It also integrates with prominent tools like Xero, SiteMinder, and Revinate, addressing core operational needs.
Assa Abloy provides no listed features or integrations, making it impossible to compare feature depth. Its lack of publicly available functionality data suggests it falls short against Preno’s comprehensive suite. Edge: Preno.
Preno’s support scores are superb at 4.8/5, with reviews praising its responsiveness and helpfulness. Hoteliers mention how Preno’s support team guides them through setup and upgrades, emphasizing ongoing assistance. No recent reviews exist for Assa Abloy, leaving its support quality entirely unknown.
Without user feedback, Assa Abloy’s support remains unverified, whereas Preno’s positive reviews clearly establish it as a support leader. Edge: Preno.
Preno integrates with 17 verified partners, including Xero, SiteMinder, RevControl, TrustYou, and HelloShift, offering extensive options for managing bookings, accounting, and guest feedback. Assa Abloy’s single verified partner—Yanolja Cloud Solution—limits its integration capabilities and flexibility.
For hotels that rely on a connected tech ecosystem, Preno’s broad integration landscape is essential. Assa Abloy’s limited options make it less adaptable. Edge: Preno.
With 144 recent reviews, Preno’s users rate it at 4.73/5, with a 95% recommendation rate—significantly higher than Assa Abloy’s 0/5 rating and nonexistent reviews. Hotels across segments—particularly boutique hotels and motels—highlight Preno’s ease of use, support, and feature set.
Assa Abloy offers no recent reviews or ratings, making any comparison impossible. Given the proven satisfaction with Preno, it stands out as the better-rated option. Edge: Preno.
Assa Abloy’s pricing details are unavailable, and it does not appear to offer a free trial or transparent pricing model. Preno charges a flat fee of $800 upfront, with no ongoing fees or trial options, providing a clear cost structure.
If budget transparency and predictable expenses are priorities, Preno’s straightforward pricing offers peace of mind. Assa Abloy’s opaque pricing makes budgeting difficult. Edge: Preno.
Not ideal if you need a full PMS with booking, billing, and guest management features. Assa Abloy’s offering is more suited for security infrastructure than complete hotel operations.
Not ideal if your hotel requires specialized access hardware or advanced security integrations beyond standard PMS functions. Preno excels at simplifying daily hotel operations.
The core difference lies in what each product offers: Preno provides a hotel-focused, feature-rich PMS with extensive integrations, ongoing support, and positive user reviews. Assa Abloy’s lack of recent data and limited information suggest it is not designed as a full PMS solution but rather as a security hardware provider.
If your hotel needs a reliable, user-rated management software with proven support, Preno is the clear choice. Assa Abloy might fit if your primary concern is physical security hardware, but it’s not suitable as a comprehensive hotel management system.
For operational peace of mind, go with Preno. If security hardware is your priority, consider Assa Abloy—but only if you’re prepared to find a dedicated PMS elsewhere.
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| Assa Abloy |
|
|
|---|---|---|
| Starting Price | — | From $800/mo |
According to HTR's product database, Assa Abloy and Preno share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | Assa Abloy |
|
|---|---|---|
| Calendar view | ||
| Centralized user & role management | ||
| Custom rates | ||
| Direct billing | ||
| Online 24/7 support | ||
| Payment processing |
Showing top differences. 18 more features differ between these products.
What hoteliers love
Preno is frequently commended for its intuitive and clean interface, which makes it simple to navigate. Users across various tech skill levels find it... Preno is frequently commended for its intuitive and clean interface, which makes it simple to navigate. Users across various tech skill levels find it easy to learn and use, which reduces the time and cost associated with staff training.
The support team is typically praised for being responsive and helpful, although some reviews indicate that there can be delays, especially during wee... The support team is typically praised for being responsive and helpful, although some reviews indicate that there can be delays, especially during weekends or busy periods. Responsiveness and direct contact with support staff are valued highly.
Preno’s seamless integration with channel managers like SiteMinder allows for real-time updates and has been attributed to eliminating double bookings... Preno’s seamless integration with channel managers like SiteMinder allows for real-time updates and has been attributed to eliminating double bookings. Users commend this functionality for improving operational efficiency and enhancing bookings management.
Where hoteliers push back
Preno's reporting functions receive mixed reviews, with some users satisfied with its ease of use, while others desire deeper analytics for better str... Preno's reporting functions receive mixed reviews, with some users satisfied with its ease of use, while others desire deeper analytics for better strategic decision-making. Some users expressed a need for customized reporting features.
Although some users laud Preno's features, there is a call for more robust mobile app capabilities. Reviews suggest that enhancing the mobile app with... Although some users laud Preno's features, there is a call for more robust mobile app capabilities. Reviews suggest that enhancing the mobile app with offline functionality and more feature depth would improve usability, especially for managers on the go.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Assa Abloy and Preno share many core Property Management Systems features, but each has unique capabilities. Assa Abloy offers 1 verified integration partners, while Preno offers 17. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Preno leads in ease of use at 4.8/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Assa Abloy: No. Preno: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Assa Abloy has an HT Score of 0 and Preno has 80. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
Product recommendations advisor