Assa Abloy vs. RoomKey PMS: Which Is Right for You?

Updated May 16, 2026  ·  52 verified reviews analyzed

TLDR

We analyzed 52 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:

Assa Abloy shines .

RoomKey PMS shines in ease of use and customer support , with exclusive features like Guest CRM and Ancillary revenue tracking.

See the full breakdown below ↓

How Does Assa Abloy Compare to RoomKey PMS?

Side-by-side ratings based on 52 verified hotelier reviews on HTR.

HTScore
0
18
Likelihood to Recommend
0%
94%
Ease of Use
0.0/5
4.5/5
Customer Support
0.0/5
4.9/5
Value for Money
0.0/5
4.7/5
Starting Price Contact sales Contact sales
Verified Reviews 0 52

What Are the Pros and Cons of Assa Abloy vs RoomKey PMS?

After analyzing 52 verified reviews, Assa Abloy users most value its , while RoomKey PMS users highlight customer support, ease of use, training & documentation. Click any theme to see what reviewers say.

Assa Abloy RoomKey PMS RoomKey PMS
Pros
+ Customer Support
+ Ease of Use
+ Training & Documentation
+ Integrations
Cons
Room for Improvement
Complexity of Certain Tasks

Assa Abloy vs RoomKey PMS: Rankings by Hotel Segment

How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.

By Hotel Size

Segment Assa Abloy RoomKey PMS RoomKey PMS
Small (10-24 rooms) #34 15 reviews
Mid-Size (25-74 rooms) #21 27 reviews
Large (75-199 rooms) #23 4 reviews
X-Large (200+ rooms) #33 1 reviews

By Property Type

Segment Assa Abloy RoomKey PMS RoomKey PMS
Boutique #24 28 reviews
Luxury #32 8 reviews
Branded / Chain #27 11 reviews
Extended Stay #24 7 reviews

By Region

Segment Assa Abloy RoomKey PMS RoomKey PMS
North America #13 51 reviews
Asia Pacific #30 0 reviews

The Decision

Choosing between Assa Abloy and RoomKey PMS comes down to understanding what each product offers and how those features match your hotel's needs. Assa Abloy is primarily known for locks and access control, and its property management system (PMS) is not actively reviewed or rated, indicating minimal market presence or adoption. RoomKey PMS, on the other hand, is a well-established, highly-rated PMS with extensive user feedback and features, making it the clear choice for most hoteliers evaluating property management solutions.

Given the vastly higher review count, more recent feedback, and a strong user satisfaction score, RoomKey PMS is the more reliable and proven option. Are you ready to trust a PMS with a comprehensive feature set and high customer support ratings?

Quick Verdict

RoomKey PMS boasts a 4.62/5 overall rating based on 50 reviews, with recent feedback emphasizing its ease of use and support. Assa Abloy’s property management offering is virtually unreviewed, with a 0/5 rating, indicating it’s not actively supported or adopted by hoteliers. For your hotel, the choice is straightforward: RoomKey PMS delivers in usability, features, and customer satisfaction, while Assa Abloy’s PMS appears to lack recent validation.

Is Assa Abloy or RoomKey PMS Better for Hotels?

Assa Abloy is known for its physical access control solutions, but its property management system receives no recent reviews or ratings, making it difficult to assess its suitability. Conversely, RoomKey PMS has a dedicated, recent user base, with 50 reviews in the last six months, a 4.62/5 score, and a 94% likelihood to recommend.

While Assa Abloy’s system might be integrated with its access hardware, the lack of modern, user-centered features or recent feedback suggests it’s not a competitive choice for hotel operations today. Does your hotel need a proven, feature-rich PMS or an untested solution?

RoomKey PMS vs Assa Abloy: Which Should Your Hotel Choose?

If your hotel needs a fully featured, cloud-based PMS with extensive integrations, robust reporting, and proven support, go with RoomKey PMS. Its suite of 26 exclusive features—including guest CRM, booking engine, revenue management, and mobile check-in—addresses daily operations and guest experience effectively.

If your hotel relies heavily on access control hardware and prefers a system that might integrate with existing physical infrastructure, Assa Abloy could be considered; however, its lack of recent reviews and active support makes it a risky choice. For operational efficiency and guest satisfaction, RoomKey PMS remains the better option.

Is Assa Abloy or RoomKey PMS Easier to Use?

RoomKey PMS scores 4.44/5 on ease of use, with reviews highlighting its intuitive interface, minimal training requirements, and quick onboarding. Users praise its straightforward design, which reduces complexity and accelerates staff adoption. On the other hand, Assa Abloy’s PMS has no available ratings or recent reviews, suggesting limited support and uncertain usability.

Given the current data, RoomKey PMS offers a clear advantage in user experience, especially considering the high praise for its user-friendly design. Edge: RoomKey PMS.

Which Has Better Features: Assa Abloy or RoomKey PMS?

RoomKey PMS provides 26 unique features, including guest profiles, online booking, revenue management, mobile check-in, integrated CRS, and more—covering all core hotel operations. Assa Abloy’s property management system offers no listed features or reviews, indicating limited or no available functionality beyond its hardware and access solutions.

If your hotel seeks a comprehensive system that supports daily operations, revenue optimization, and guest engagement, RoomKey PMS’s feature set makes it the clear winner. Edge: RoomKey PMS.

Which Has Better Customer Support: Assa Abloy or RoomKey PMS?

RoomKey PMS is rated 4.91/5 for customer support, with reviews praising its responsiveness, dedicated support team, and effective training, especially highlighting Adam’s assistance. Assa Abloy’s support is unreviewed, with no recent data or feedback, making it impossible to assess its service quality.

Given the importance of support in hotel operations, RoomKey PMS’s proven high ratings provide confidence that your team will receive timely, knowledgeable help. Edge: RoomKey PMS.

Which Has More Integrations: Assa Abloy or RoomKey PMS?

RoomKey PMS offers 56 verified integrations, including popular systems like Curacity, Sage, and GuestCentric, facilitating seamless operation across multiple hotel functions. Assa Abloy’s integration count is just one, Yanolja Cloud Solution, which is insufficient for most hotel management needs.

For a hotel wanting extensive, reliable integrations with revenue, booking, and guest management systems, RoomKey PMS’s extensive partner network is the clear choice. Edge: RoomKey PMS.

Which Do Hoteliers Rate Higher: Assa Abloy or RoomKey PMS?

RoomKey PMS has a recent review score of 4.62/5 from 50 reviews, with hotel segments like boutique, resort, and independent hotels rating it between 4.38/5 and 4.67/5. Assa Abloy’s PMS has no recent reviews or ratings, making it impossible to gauge user satisfaction.

Hotels that require a trusted, highly-rated PMS should lean toward RoomKey PMS, which consistently earns high marks for usability and support. Edge: RoomKey PMS.

How Much Do Assa Abloy and RoomKey PMS Cost?

Both products offer no publicly available pricing or trial options, indicating custom quotes based on hotel size and needs. Assa Abloy’s pricing is not detailed, and its lack of recent activity suggests it may not be a cost-effective or supported choice.

RoomKey PMS’s transparent, subscription-based model, combined with its broad feature set, often provides good value for many hotel sizes and types. For pricing clarity and a transparent approach, RoomKey PMS is preferable—though specific costs should be discussed directly with the vendor.

What Type of Hotel Should Use Assa Abloy?

  • Hotels that primarily need access control hardware integrated with existing systems.
  • Properties already using Assa Abloy access solutions and seeking minimal software investment.
  • Small hotels or motels where physical security hardware is the main concern.
  • Hotels with limited operational needs that do not require extensive property management functions.
  • Not ideal if your hotel aims for modern guest management, revenue optimization, or extensive integrations.

What Type of Hotel Should Use RoomKey PMS?

  • Independent hotels, boutique properties, and resorts looking for a full-featured PMS.
  • Hotels prioritizing mobile check-in, guest profiles, and revenue management.
  • Properties needing extensive integrations with other third-party solutions.
  • Hotels that value customer support and user-friendly interfaces.
  • Not ideal if your hotel relies mainly on hardware access control without a need for a comprehensive PMS.

RoomKey PMS vs Assa Abloy: The Bottom Line for Hotels

The core difference lies in their focus: RoomKey PMS offers a complete, user-rated, and well-supported property management system, while Assa Abloy’s PMS lacks recent reviews or clear functionality. For most hoteliers, especially those seeking operational efficiency and guest satisfaction, RoomKey PMS’s proven track record makes it the logical choice.

Choose RoomKey PMS if your hotel needs reliable, feature-rich management software backed by high customer support. Opt for Assa Abloy only if your focus is on access hardware and physical security, and you are prepared to accept the risks of unreviewed, unsupported software. For the majority, RoomKey PMS delivers the proven value you require.

How Much Do Assa Abloy and RoomKey PMS Cost?

Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.

Assa Abloy RoomKey PMS RoomKey PMS

Which Features Does Assa Abloy Have That RoomKey PMS Doesn't (and Vice Versa)?

According to HTR's product database, Assa Abloy and RoomKey PMS share 0 features. Here are the key differences — features one has that the other lacks.

Feature Assa Abloy RoomKey PMS RoomKey PMS
Ancillary revenue tracking
Booking Engine
Calendar view
Custom rates
Guest CRM
Guest profiles

Showing top differences. 14 more features differ between these products.

Assa Abloy vs RoomKey PMS: The Bottom Line

Assa Abloy
0.0/5 from 0 reviews
0.0/5 ease of use 0.0/5 support 1 integrations
Visit Profile
RoomKey PMS
RoomKey PMS
4.7/5 from 52 reviews

What hoteliers love

Customer Support 97% positive

RoomKey PMS receives high praise for its customer support, with frequent commendations for Adam's exceptional service. Users appreciate the quick resp... RoomKey PMS receives high praise for its customer support, with frequent commendations for Adam's exceptional service. Users appreciate the quick response times, the detailed assistance provided, and the patience and professionalism of the support team. This excellent support helps hotels resolve issues swiftly, ensuring smooth operational flow.

Ease of Use 95% positive

Users find RoomKey PMS easy to learn and navigate. The system's user-friendly design helps reduce training time and enables staff to perform tasks eff... Users find RoomKey PMS easy to learn and navigate. The system's user-friendly design helps reduce training time and enables staff to perform tasks efficiently. This ease of use is considered a significant advantage over other property management systems.

Training & Documentation 93% positive

RoomKey PMS provides comprehensive training and useful online guides, which are highly appreciated by users. This training ensures that hotel staff ca... RoomKey PMS provides comprehensive training and useful online guides, which are highly appreciated by users. This training ensures that hotel staff can effectively use the system, helping hotels to maximize the utility of the PMS and improve operational efficiency.

Where hoteliers push back

Room for Improvement 76% negative

Users see potential for various improvements, such as better user role management, enhanced credit card authorization processes, fewer steps for speci... Users see potential for various improvements, such as better user role management, enhanced credit card authorization processes, fewer steps for specific tasks, and more robust mobile applications. Addressing these areas would make the system even more efficient and user-friendly.

Complexity of Certain Tasks 91% negative

Some users mention the complexity involved in completing specific tasks within the system. They note issues with too many steps required for certain f... Some users mention the complexity involved in completing specific tasks within the system. They note issues with too many steps required for certain functions, which can be time-consuming and cumbersome.

Unique capabilities

Guest CRM Booking Engine Calendar view Ancillary revenue tracking Custom rates
4.4/5 ease of use 4.9/5 support 56 integrations
Visit Profile

Where the ratings diverge most

Overall Rating RoomKey PMS 4.6 vs 0.0 (+4.6)
Ease of Use RoomKey PMS 4.4 vs 0.0 (+4.4)
Customer Support RoomKey PMS 4.9 vs 0.0 (+4.9)
Value for Money RoomKey PMS 4.7 vs 0.0 (+4.7)
Onboarding RoomKey PMS 4.5 vs 0.0 (+4.5)

Frequently Asked Questions About Assa Abloy vs RoomKey PMS

Can Assa Abloy replace RoomKey PMS?

It depends on your requirements. Assa Abloy and RoomKey PMS share many core Property Management Systems features, but each has unique capabilities. Assa Abloy offers 1 verified integration partners, while RoomKey PMS offers 56. Review the feature comparison above to see where they differ before switching.

Which is better for small or independent hotels?

Small hotels should prioritize ease of use and fast onboarding. RoomKey PMS leads in ease of use at 4.5/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.

Do Assa Abloy or RoomKey PMS offer a free plan?

Assa Abloy: No. RoomKey PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.

How Does HTR Evaluate and Rank Assa Abloy and RoomKey PMS?

The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Assa Abloy has an HT Score of 0 and RoomKey PMS has 18. Here is how the score is calculated.

Criteria Group Weight What It Measures
Customer Ratings & Reviews

How highly do users recommend this product?

Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories

The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias.

Partner Ecosystem

How highly do tech partners recommend this company?

Partner Recommendations, Integration Quantity, Integration Quality

Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack.

Customer Centricity

How customer-centric is this organization?

Certified Support, Review Consistency, Profile Completeness

Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features.

Reach, Staying Power & Resources

How extensive is this company's reach and resourcing?

Geographic Reach, Staying Power, Company Resources, Trending Score

Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity.

Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →

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