RoomKey PMS vs. ThinkReservations PMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) can define your hotel's operational efficiency, guest satisfaction, and revenue growth. Both RoomKey PMS and ThinkReservations aim to streamline hotel operations, but they differ significantly in user base, features, and market presence. Your decision hinges on your hotel’s size, complexity, and regional focus—are you looking for a system with more recent reviews and broader integration, or one tailored for smaller properties with a simpler interface?

RoomKey PMS boasts a longer industry presence, a larger user base, and more recent reviews, making it a more proven choice for independent hotels seeking reliable support. ThinkReservations, with its higher review count and recent positive feedback, appeals to small-to-mid-sized hotels that prioritize ease of use and OTA integrations. Which of these qualities is more critical for your team’s success?

Is RoomKey PMS or ThinkReservations Better for Hotels?

Both systems address core hotel management needs, including reservations, guest profiles, and reporting, but they diverge in scope and specialization. RoomKey PMS is designed primarily for independent hotels and resorts, providing modules like guest CRM, revenue management, and integrated CRS, which cater to hotels with more complex operational needs. ThinkReservations, meanwhile, is tailored for smaller properties like B&Bs, inns, and boutique hotels, emphasizing simplicity, automation, and direct OTA connectivity.

RoomKey PMS has approximately 50 reviews, with no recent reviews in the last six months, which diminishes the strength of its current data. Conversely, ThinkReservations has over 350 reviews, with four recent ones, providing a more accurate reflection of its ongoing performance. Given the recency and volume of reviews, ThinkReservations currently holds a stronger reputation among hoteliers.

Are you prioritizing a system with a long track record of support and stability or one with more recent validation from active users? Your choice should reflect your hotel's operational complexity and regional focus.

RoomKey PMS vs ThinkReservations: Which Should Your Hotel Choose?

If your hotel needs a robust, feature-rich PMS capable of handling multiple properties, advanced revenue management, and guest CRM, go with RoomKey PMS. Its modules and integrations suit larger, independent hotels or resorts aiming for detailed reporting and operational control.

If your hotel is a small to mid-sized inn, B&B, or boutique property seeking a straightforward, easy-to-learn system with strong OTA integration and automation, ThinkReservations is the better fit. Its highly-rated interface and recent reviews make it ideal for hotels prioritizing simplicity and guest engagement.

For hotels that require extensive customization, complex revenue tools, and support for multiple regions, RoomKey PMS’s broader feature set and larger integration network are advantageous. Conversely, for hotels focused on quick onboarding, automated guest communication, and cost-effective scalability, ThinkReservations delivers more immediate value.

Is RoomKey PMS or ThinkReservations Easier to Use?

RoomKey PMS has a user-friendly interface rated 4.44 out of 5, with many users citing minimal training and quick adoption. Reviews highlight that its onboarding process is straightforward, and staff can perform daily tasks efficiently once trained. However, some users find certain tasks require multiple steps, and the system could benefit from a visual refresh and more intuitive navigation.

ThinkReservations scores higher on ease of use, rated 4.82 out of 5, with recent reviews praising its intuitive design and simple workflows. Users appreciate the quick learning curve, especially for small teams, and report faster onboarding experiences. Support staff mention that the system feels natural for staff with minimal training.

Edge: ThinkReservations.

Which Has Better Features: RoomKey PMS or ThinkReservations?

RoomKey PMS offers six features exclusive to its platform, including guest CRM, integrated CRS, revenue management, and ID/passport scanning—features that cater to larger or more complex operations. Its total of 20 core features covers reservations, reporting, and integrations, making it suitable for hotels needing detailed control.

ThinkReservations provides 19 unique features, such as EPoS, gift vouchers, SMS messaging, transactional emails, and online check-in, emphasizing automation and guest communication. Its 20 shared features with RoomKey PMS include booking management, reporting, and OTA connections.

Given the higher feature count and newer modules, ThinkReservations currently has a slight edge for small hotels seeking automation and guest engagement tools without extensive customization.

Edge: ThinkReservations.

Which Has Better Customer Support: RoomKey PMS or ThinkReservations?

RoomKey PMS excels in support, with a 4.91-star rating and frequent praise for its local, hotelier-led support team. Reviewers consistently mention quick responses, personalized assistance, and satisfaction ratings averaging 9.38 out of 10. Users highlight Adam and other support staff as especially helpful, often solving issues promptly.

ThinkReservations maintains a 4.82-star rating, with many users noting the accessible, knowledgeable support team. Recent reviews describe the support as responsive, with some minor dissatisfaction about weekend availability, but overall high praise.

Edge: RoomKey PMS.

Which Has More Integrations: RoomKey PMS or ThinkReservations?

RoomKey PMS offers 56 verified integration partners, including major platforms like Expedia, Triptease, OpenKey, and Nonius. It supports a wide variety of third-party tools, from revenue management to keyless entry, providing extensive flexibility for larger hotels or resorts with diverse operational needs.

ThinkReservations has 16 verified integrations, including Expedia, Booking.com, Airbnb, and Stripe. While fewer, these integrations cover essential OTA connectivity, online check-in, and payment processing, suitable for small hotels prioritizing straightforward connectivity.

RoomKey PMS's broader network of integrations offers more options for expanding your hotel's capabilities, but ThinkReservations's core integrations are reliable and sufficient for smaller properties.

Edge: RoomKey PMS.

Which Do Hoteliers Rate Higher: RoomKey PMS or ThinkReservations?

ThinkReservations receives a higher overall rating of 4.88/5 from 356 reviews, with recent feedback confirming continued satisfaction. Small hotels and inns especially praise its ease of use, automation, and excellent support, giving it an edge in user sentiment.

RoomKey PMS, with a 4.62/5 rating from 50 reviews, has solid support but fewer recent reviews. Its users commend its stability and features, but some mention needing more intuitive workflows and a visual redesign.

Considering the volume and recency of reviews, ThinkReservations is currently rated higher by hoteliers, particularly in small property segments.

Edge: ThinkReservations.

How Much Do RoomKey PMS and ThinkReservations Cost?

RoomKey PMS does not publicly list pricing; it typically offers custom quotes based on property size and needs. It is generally positioned as a mid-to-high-end solution, reflecting its extensive features and support.

ThinkReservations charges a flat $500 monthly fee, with no implementation or setup fees. Its transparent pricing and straightforward model make it accessible for small to medium-sized hotels.

If budget transparency is critical, ThinkReservations offers clearer upfront costs. For larger hotels willing to invest, RoomKey PMS’s custom quotes may accommodate more comprehensive requirements.

What Type of Hotel Should Use RoomKey PMS?

• Hotels that operate multiple properties or resorts requiring detailed management and reporting.
• Hotels needing advanced revenue management and guest CRM modules.
• Properties with complex operational needs, such as integrated CRS and ID/passport scanning.
• Hotels seeking a trusted vendor with a long industry presence and extensive support.

Not ideal if your hotel values quick setup, minimal training, or has a tight budget, as the system may require more onboarding and customization.

What Type of Hotel Should Use ThinkReservations?

• Small inns, B&Bs, boutique hotels, or properties with limited operational complexity.
• Hotels prioritizing ease of use, automation, and guest communication.
• Properties seeking to expand OTA presence with reliable integrations.
• Hotels aiming for quick onboarding, simple workflows, and transparent, predictable costs.

Not ideal if your hotel needs advanced revenue management, multi-property oversight, or extensive customization options.

RoomKey PMS vs ThinkReservations: The Bottom Line for Hotels

RoomKey PMS offers a comprehensive, established solution suited for larger, independent hotels and resorts. Its broad feature set, extensive integrations, and support network make it an excellent choice for properties with complex needs and regional operations.

ThinkReservations, with its higher recent review count, better user ratings, and focus on automation, is ideal for small-to-mid-sized hotels that prioritize simplicity, quick onboarding, and guest engagement. Its lower cost and modern interface provide an immediate advantage for smaller properties.

Ultimately, if your hotel values an extensive feature set and regional presence, RoomKey PMS is the stronger option. For streamlined operations and rapid deployment, ThinkReservations currently leads the market segment.