Aven Hospitality Retailing vs. Hotel Treats Online Gift Voucher Shops:
Which Is Right for You?

The Decision

Both Aven Hospitality Retailing and Hotel Treats Online Gift Voucher Shops aim to increase your hotel’s revenue through upselling, but they serve different needs. Aven Hospitality focuses on offering a broad retail platform for selling goods, services, and experiences directly to guests, while Hotel Treats emphasizes monetizing underused amenities and creating local engagement through gift vouchers and curated experiences. Your decision hinges on whether you want a comprehensive retail solution or a specialized marketplace for local residents.

Aven Hospitality’s strength lies in its extensive feature set, integration capabilities, and focus on multi-region hotel groups, whereas Hotel Treats benefits from a proven track record, high user ratings, and a large partner network. Which approach aligns better with your hotel’s growth strategy?

Is Aven Hospitality or Hotel Treats Better for Hotels?

Aven Hospitality is designed to integrate with your existing property management systems, offering a detailed retailing platform that allows for segmenting guest audiences, automating fulfillment, and managing a diverse inventory of goods and services. Its primary strength is in creating a unified checkout process that simplifies retailing for both staff and guests, suitable for hotels wanting to upsell amenities directly.

Hotel Treats, on the other hand, specializes in selling gift vouchers and experiences through attractive online marketplaces, targeting hotels that want to leverage underutilized spaces like restaurants, spas, or pools. It excels at engaging local residents and turning amenities into revenue streams without the need for complex integration.

Both products aim to boost ancillary revenue, but Aven Hospitality offers a more comprehensive retail platform, while Hotel Treats is more focused on local sales and gift voucher sales. Which model addresses your current hotel revenue gaps more directly?

Aven Hospitality vs Hotel Treats: Which Should Your Hotel Choose?

If your hotel needs a platform that can handle multiple revenue streams beyond rooms — including retailing goods, services, and personalized guest recommendations — Aven Hospitality is the clear choice. It has a wider feature set, including segmentation, dynamic upgrade pricing, and a library of offer templates, making it ideal for large or luxury hotels aiming for a diversified retail operation.

If your hotel’s primary goal is to monetize underused amenities or create a local sales channel through gift vouchers and curated experiences, Hotel Treats fits better. It’s especially suited for resorts, luxury properties, or boutique hotels looking to attract local residents and boost revenue from amenities like dining or spa treatments via an easy-to-use marketplace.

In essence, choose Aven Hospitality if you need a broad retailing infrastructure, and opt for Hotel Treats if you want a proven platform for local engagement and experience sales.

Is Aven Hospitality or Hotel Treats Easier to Use?

Aven Hospitality’s interface is rated 5/5 for ease of use, with reviewers praising its intuitive reservation and booking engine management features. Its onboarding process is rated 5/5, and users report a smooth implementation experience, with some noting the absence of a mobile app as a minor drawback.

Hotel Treats scores 4.87/5 for ease of use, with users highlighting its user-friendly layout and quick response times from the support team. Reviewers also appreciate the platform’s straightforward setup and operation, making it easy for hotel staff to manage gift voucher sales.

While both products are highly rated, Aven Hospitality’s slightly higher score and more comprehensive onboarding support give it a slight edge in ease of use for hotels seeking a retail platform capable of complex integrations.

Edge: Aven Hospitality

Which Has Better Features: Aven Hospitality or Hotel Treats?

Aven Hospitality offers five unique features not available in Hotel Treats: segmentation, automated fulfillment task routing, Type 2 SOC 2 certification, dynamic upgrade pricing, and an offer templates library. These features allow for targeted marketing, secure data handling, flexible pricing adjustments, and reusable promotional templates, making it a versatile retail platform.

Hotel Treats provides a straightforward marketplace experience focused on selling gift vouchers and experiences, but it does not include advanced features like segmentation or dynamic pricing. Its core focus is on creating branded online shops and facilitating easy sales of experiences.

Given its broader feature set, Aven Hospitality is better suited for hotels seeking a scalable, customizable retail solution.

Edge: Aven Hospitality

Which Has Better Customer Support: Aven Hospitality or Hotel Treats?

Aven Hospitality boasts a perfect 5/5 customer support rating, with reviews emphasizing their communicative, helpful, and proactive service. Users appreciate their onboarding process and ongoing support, describing the team as "excellent in helping us" and "very communicative."

Hotel Treats also scores highly at 4.83/5, with reviews citing the team’s professionalism, quick responses, and support as key strengths. Customers praise their "great cooperation" and "outstanding team," making support a notable advantage for both.

However, Aven Hospitality’s slightly higher overall score and dedicated support infrastructure give it a slight edge for hoteliers looking for ongoing, comprehensive assistance.

Edge: Aven Hospitality

Which Do Hotels Use More: Aven Hospitality or Hotel Treats?

Aven Hospitality’s client base consists entirely of luxury hotels, with 100% of reviews from this segment, although only one review is available, limiting broad data. Its global presence across multiple regions indicates a wider reach for large hotel groups.

Hotel Treats, with 15 reviews, covers a broader hotel mix: 35% resorts, 35% luxury hotels, and smaller proportions of boutique and branded hotels. It operates in six countries, including Europe, the Middle East, Asia Pacific, and North America, with a focus on boutique and resort properties.

Given the larger volume of recent reviews and broader hotel segment engagement, Hotel Treats currently has the more robust presence and higher confidence from hoteliers.

Edge: Hotel Treats

How Much Do Aven Hospitality and Hotel Treats Cost?

Aven Hospitality charges a base price of $600 per month, with no freemium, implementation, or additional fees. Its straightforward pricing makes budgeting predictable, suitable for hotels seeking a comprehensive retail platform without hidden costs.

Hotel Treats does not publicly list its pricing, which suggests a customized quote approach. Its platform is likely tiered based on the scope of integration and marketplace features, making direct comparison difficult.

If transparent pricing is a priority, Aven Hospitality’s flat fee is advantageous; otherwise, contact Hotel Treats for a tailored quote.

What Type of Hotel Should Use Aven Hospitality?

• Hotels that want a full retailing solution capable of selling goods, services, and experiences across multiple channels.
• Teams seeking integrated inventory management and unified checkout processes.
• Hotels aiming for segmentation and targeted marketing campaigns.
• Large hotels or chains with diverse revenue streams beyond rooms.
• Hotels that prioritize data security and customizable offer templates.

Not ideal if your hotel only needs a simple gift voucher or experience marketplace, or if you prefer a platform with minimal integration.

Not ideal if: You’re a small boutique property looking for a straightforward gift shop.

What Type of Hotel Should Use Hotel Treats?

• Hotels wanting to monetize underused amenities like restaurants, spas, and pools.
• Properties aiming to build community engagement by selling local experiences.
• Hotels seeking a quick, easy-to-set-up online marketplace with proven results.
• Resorts or luxury properties looking to create memorable experiences for local residents.
• Hotels with a focus on gift voucher sales as a revenue driver.

Not ideal if your hotel requires extensive retail management features or complex segmentation capabilities.

Not ideal if: You need a retail platform for multiple revenue streams beyond gift vouchers and experiences.

HotelTreats vs Aven Hospitality: The Bottom Line for Hotels

Aven Hospitality is a comprehensive retail platform with a broad feature set, ideal for large hotels or chains seeking to diversify revenue through physical goods, services, and personalized offers. Its high ratings, extensive integrations, and security certifications make it a top choice for hotels with complex retail needs.

Hotel Treats excels in creating attractive online marketplaces for selling gift vouchers and experiences, especially for resorts and boutique hotels targeting local residents. Its proven success, high user ratings, and focus on underused amenities make it a compelling option for properties wanting to boost revenue from existing spaces.

If your hotel needs a full-fledged retailing system capable of handling multiple revenue streams with advanced features, Aven Hospitality is the better choice. Conversely, if your priority is monetizing amenities and engaging local customers quickly and easily, Hotel Treats offers a proven, user-friendly marketplace solution.

Final verdict: For hotels seeking an expansive, feature-rich upselling platform, Aven Hospitality is the superior choice. For properties focused on local market engagement and gift voucher sales, Hotel Treats delivers proven results with high user satisfaction.