Avid Pay vs. ROH:
Which Is Right for You?

The Decision

Choosing between Avid Pay by AvidXChange and ROH for your hotel’s payment processing needs hinges on your priorities: comprehensive features versus ease of use and recent support. AvidXChange, historically a major player, currently has no recent reviews or ratings, making it difficult to assess its suitability today. Conversely, ROH boasts a strong recent review profile, high user ratings, and a clear focus on hospitality-specific functionality. Which solution aligns better with your hotel’s operational demands?

AvidXChange aims to serve large organizations with complex, multi-layered payment needs across industries, including hospitality, but it lacks recent customer feedback, raising questions about ongoing support and product evolution. ROH, on the other hand, is tailored explicitly for hotels, demonstrated by its recent awards, high satisfaction scores, and dedicated features. Given the data, the choice strongly favors ROH for hotels seeking a proven, user-friendly payments platform.

Is Avid Pay by AvidXChange or ROH Better for Hotels?

AvidXChange is designed as a broad enterprise payment platform, but its lack of recent reviews and a zero-star rating raise concerns about current usability and customer support for hotels. ROH, with 65 recent reviews and a perfect 100 score on HotelTechReport, clearly demonstrates deep hospitality industry experience, emphasizing ease of use, automation, and integration tailored for hotels.

If your hotel needs a straightforward, reliable payments process with minimal friction, ROH's high ratings and recent positive feedback make it the more dependable choice. Meanwhile, AvidXChange’s historical reputation doesn’t translate into current confidence, especially without recent customer validation. Are you comfortable choosing a platform with no recent user feedback, or do you prefer a solution validated by the hospitality industry today?

Which Should Your Hotel Choose: AvidXChange or ROH?

If your hotel requires an enterprise-grade, highly customizable payments system capable of handling complex workflows, AvidXChange might seem appealing on paper—though the lack of recent reviews undermines this. For hotels of any size that prioritize ease, speed, and proven support, ROH’s current performance—evidenced by a 4.97/5 customer support rating and a 9.91/10 NPS—makes it the clear winner.

For properties seeking a seamless, fast onboarding and a platform with a proven track record in hospitality, ROH’s 4.92/5 onboarding score and 65 recent reviews provide the reassurance needed to invest confidently. Conversely, if your hotel needs large-scale, multi-channel enterprise payment capabilities and can tolerate uncertainty, AvidXChange may still be worth considering, but recent validation is lacking. Which profile matches your hotel’s operational complexity?

Is Avid Pay by AvidXChange or ROH Easier to Use?

ROH scores a near-perfect 4.95 out of 5 for ease of use, driven by its intuitive interface, straightforward onboarding, and positive user comments about its simplicity. Reviewers say, "ROH makes it so EASY to find credit card payments from accounting," and "It does everything I need it to with just a few clicks," highlighting minimal learning curve.

AvidXChange, with a 0/5 rating and no recent reviews, offers no current data on usability. Its historical reputation was built on enterprise solutions, which often involve complex workflows that can challenge user adoption, especially without recent feedback. Given the current data, edge: ROH.

Which Has Better Features: Avid Pay by AvidXChange or ROH?

ROH offers 19 unique features, including refund management, pre-authorizations, payment splitting, acceptances for Apple Pay, Google Pay, Visa, American Express, and other card types. It also provides chargeback management, tokenization, PCI compliance, installment plans, and multi-processor gateway support—features tailored to hospitality payment needs.

AvidXChange does not list any exclusive features, implying its platform may lack specialized hotel features. Its broad enterprise focus suggests a less hospitality-centric feature set. If your hotel requires flexible, modern payment options and detailed transaction controls, ROH’s feature set clearly outperforms. Edge: ROH.

Which Has Better Customer Support: AvidXChange or ROH?

ROH’s recent reviews consistently praise its support, with a 4.97/5 rating and comments like "support staff is great" and "training is excellent." The platform’s onboarding experience is highly rated at 4.92/5, reflecting attentive, responsive service that eases adoption.

AvidXChange, with a 0/5 support rating and no recent reviews, offers no current data on its support quality. Historically, enterprise solutions like AvidXChange often have support structures, but the absence of recent validation makes it hard to assess whether support remains strong. Given the recent feedback, edge: ROH.

Which Do Hoteliers Rate Higher: AvidPay by AvidXChange or ROH?

Currently, ROH dominates in recent reviews, with 65 reviews and a 100 score on HotelTechReport, and a 9.91/10 NPS score. Hotel industry segments, including luxury, boutique, resorts, and branded hotels, give high marks, especially for ease of use and support.

AvidXChange lacks any recent reviews or ratings, making it impossible to gauge current hotel satisfaction. Without recent feedback, ROH’s proven reputation makes it the clear choice. Edge: ROH.

How Much Do Avid Pay by AvidXChange and ROH Cost?

AvidXChange does not publicly list pricing, but enterprise payment solutions typically involve customized quotes and high implementation costs. ROH charges a straightforward $100 monthly base fee, with no mention of additional implementation or setup charges.

This transparent, predictable pricing makes ROH accessible to a range of hotel sizes, especially compared to AvidXChange’s opaque pricing. If budget clarity and predictable costs matter, ROH’s flat fee offers better value for most hotels. Edge: ROH.

What Type of Hotel Should Use Avid Pay by AvidXChange?

Hotels that require complex, multi-channel enterprise payment processing, or operate within large corporate frameworks, might consider AvidXChange if they can verify ongoing support and updates. Large hotel groups with integrated accounting and treasury operations could benefit from its scalability.

Not ideal if your hotel values recent validation, user-friendly interfaces, or hospitality-specific features. Small to mid-sized hotels seeking quick, reliable payments and high support should look elsewhere, as recent evidence suggests AvidXChange’s suitability may be limited without ongoing validation.

What Type of Hotel Should Use ROH?

Hotels that seek ease of use, rapid onboarding, and a platform built explicitly for hospitality benefit from ROH. It’s ideal for boutique hotels, resorts, branded properties, and city center hotels looking for automation, real-time reporting, and customer support.

Not ideal if your hotel needs highly customized enterprise solutions, or if you require extensive integrations with legacy systems that ROH does not currently support. ROH’s focus on simplicity and support makes it a strong fit for hotels prioritizing operational speed.

ROH vs AvidXChange: The Bottom Line for Hotels

ROH is a hospitality-centric platform with recent, positive user reviews, high satisfaction, and a feature set geared toward hotel needs. Its ease of use, transparent pricing, and proven support make it the best choice for most hotels today.

AvidXChange, while historically prominent, offers no recent validation—its suitability for hotels now remains uncertain. It may serve large enterprises with complex payment needs, but for your hotel, ROH provides a safer, more validated solution.

In summary, if you value recent support, ease, and industry-specific features, choose ROH. If your hotel operates on a large, complex scale and can verify ongoing vendor support, AvidXChange might be worth exploring — but proceed with caution given the lack of recent reviews.