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Backing the packers vs. OpenHotel PMS:
Which Is Right for You?
TLDR
We analyzed 58 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Backing the packers shines .
OpenHotel shines in ease of use and customer support , with exclusive features like Revenue management module and Payment processing.
How Does Backing the packers Compare to OpenHotel PMS?
Side-by-side ratings based on 58 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | Contact sales |
| Verified Reviews | 0 | 58 |
What Are the Pros and Cons of Backing the packers vs OpenHotel PMS?
After analyzing 58 verified reviews, Backing the packers users most value its , while OpenHotel users highlight customer support, user-friendly pms, continuous updates and improvements. Click any theme to see what reviewers say.
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OpenHotel
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Customer Support
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User-friendly PMS
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Continuous Updates and Improvements
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Direct OTA Connections
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Reporting Capabilities
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Financial Processing
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Group Booking Tools
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Backing the packers vs OpenHotel: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | Backing the packers |
OpenHotel
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|---|---|---|
| Small (10-24 rooms) ▾ | — | #25 36 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #39 11 reviews |
| Large (75-199 rooms) | — | #50 0 reviews |
| X-Large (200+ rooms) | — | #21 2 reviews |
By Property Type
| Segment | Backing the packers |
OpenHotel
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| Boutique ▾ | — | #37 16 reviews |
| Luxury | — | #45 4 reviews |
| Branded / Chain ▾ | — | #28 9 reviews |
| Extended Stay | — | #43 2 reviews |
By Region
| Segment | Backing the packers |
OpenHotel
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| North America ▾ | — | #14 54 reviews |
The Decision
Choosing the right property management system (PMS) is critical for your hotel's success. Both Backing the packers and OpenHotel aim to streamline operations, but they serve different needs and hotel types. Backing the packers offers no recent reviews or verifiable data, making it impossible to assess its current capabilities. Meanwhile, OpenHotel boasts a solid reputation with 57 reviews and a recent NPS score of 9.53/10, indicating strong, recent customer satisfaction. So, which product should you trust?
Is Backing the packers or OpenHotel Better for Hotels?
Backing the packers claims to be a customer feedback analysis platform that uses AI to transform unstructured review data into insights, but it provides no recent user reviews or clear evidence of real-world hotel application. OpenHotel, on the other hand, has a high overall rating of 4.81/5 based on 57 recent reviews, with a 95% likelihood to recommend, reflecting consistent user satisfaction. Given the lack of recent data for Backing the packers, OpenHotel’s current positive reputation makes it the more reliable choice for your hotel.
OpenHotel vs Backing the packers: Which Should Your Hotel Choose?
If your hotel needs a comprehensive, ready-to-use PMS with integrated features such as channel management, booking engine, and revenue management, OpenHotel is the clear winner. Its suite of 23 exclusive features supports daily operations across small to medium-sized properties, especially those seeking ease of use and reliable support. Conversely, Backing the packers appears to focus on review analysis and AI-driven insights, not on operational hotel management, making it unsuitable if you require a full PMS.
Hotels looking for an all-in-one management platform that boosts revenue and simplifies operations should go with OpenHotel. If your focus is on customer feedback analysis and review insights to enhance guest experience, Backing the packers might appeal — but there’s no recent user evidence to support this.
Is Backing the packers or OpenHotel easier to use?
OpenHotel’s usability is highly rated at 4.71/5, with users describing it as intuitive, user-friendly, and effective for small to medium properties. They appreciate the straightforward layout, easy navigation, and seamless transition from other systems, which reduces staff onboarding time. Backing the packers, however, scores 0/5, with no user reviews or ratings, making it impossible to judge its ease of use or implementation.
Edge: OpenHotel.
Which Has Better Features: Backing the packers or OpenHotel?
OpenHotel offers 23 unique features, including channel management, EPoS, revenue management, direct OTA connections, and group booking tools — all integrated into a single system. Backing the packers does not list any specific features or functionalities, focusing solely on review analysis. Without operational features, Backing the packers cannot match the breadth of tools that OpenHotel provides.
Edge: OpenHotel.
Which Has Better Customer Support: Backing the packers or OpenHotel?
OpenHotel’s customer support receives an impressive 4.82/5 rating, with reviews praising their responsiveness, helpfulness, and ongoing updates. Users highlight the dedicated support team, especially during emergencies, and appreciate consistent communication about product improvements. Backing the packers offers no recent reviews, support ratings, or user testimonials, leaving its support quality unverified.
Edge: OpenHotel.
Which Has More Integrations: Backing the packers or OpenHotel?
OpenHotel connects with 12 verified partners, including major OTAs like Booking.com and Expedia, along with integrations for revenue management and digital registration. Backing the packers has no listed verified integrations or partnerships, limiting its practical use in multi-channel environments. The ability to connect with popular tools and platforms makes OpenHotel more flexible and adaptable.
Edge: OpenHotel.
Which Do Hoteliers Rate Higher: Backing the packers or OpenHotel?
OpenHotel enjoys a high review score of 4.81/5, with an emphasis on its ease of use, support, and feature set. Its recent reviews reflect ongoing customer satisfaction across diverse hotel segments, including boutique hotels, motels, and resorts. Backing the packers has no recent reviews or ratings, so hotelier preferences cannot be assessed.
Edge: OpenHotel.
How Much Do Backing the packers and OpenHotel Cost?
Both products do not publicly disclose specific pricing models or fees. Typically, such systems charge based on property size, features, and service levels, but without transparent pricing, your hotel will need to contact vendors directly. Given OpenHotel’s broad feature set and recent reviews, it likely offers tiered pricing aligned with hotel size and needs.
What Type of Hotel Should Use Backing the packers?
- Hotels that want to analyze guest feedback and reviews for strategic insights.
- Teams focusing on reputation management and guest experience improvements through AI-driven review summaries.
- Small boutique hotels or bed & breakfasts looking to understand customer sentiment without needing operational management tools.
- Hotels where review analysis is a primary focus, and operational PMS features are not required.
Not ideal if:
- You need an integrated property management system.
- Your hotel requires channel management, booking engine, or revenue management features.
- You seek recent user reviews or proven customer support.
What Type of Hotel Should Use OpenHotel?
- Small to medium-sized hotels seeking an all-in-one platform with integrated PMS, channel management, and booking tools.
- Hotels prioritizing ease of use, quick onboarding, and reliable customer support.
- Properties looking to increase revenue through yield management and direct OTA integrations.
- Hotels in North America and Europe, where OpenHotel has a stronger regional presence.
Not ideal if:
- Your hotel is very large or complex, requiring extensive customization.
- You primarily need a review analysis platform rather than operational management.
- Your property is outside North America and Europe, where regional support may be limited.
OpenHotel vs Backing the packers: The Bottom Line for Hotels
OpenHotel offers a full-featured PMS with 23 unique modules, making it suitable for hotels that want a one-stop management solution. Its recent high ratings, extensive integrations, and responsive support clearly position it as a mature, reliable platform.
Backing the packers, however, does not currently provide operational tools or recent user feedback, making it unsuitable unless your hotel’s primary goal is review analysis and reputation management.
Hotels seeking a comprehensive, user-friendly PMS should select OpenHotel for its proven performance and ongoing customer satisfaction. If your hotel’s core goal is to analyze review data for strategic insights, Backing the packers could be useful — but only if you can verify its current effectiveness.
In conclusion, based on recent reviews and feature set, OpenHotel is the recommended choice for most hotels looking for operational excellence and reliable support.
How Much Do Backing the packers and OpenHotel PMS Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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OpenHotel
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Which Features Does Backing the packers Have That OpenHotel PMS Doesn't (and Vice Versa)?
According to HTR's product database, Backing the packers and OpenHotel PMS share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | Backing the packers |
OpenHotel
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| Booking Engine | ||
| Calendar view | ||
| Channel Manager | ||
| EPoS | ||
| Payment processing | ||
| Revenue management module |
Showing top differences. 11 more features differ between these products.
Backing the packers vs OpenHotel: The Bottom Line
What hoteliers love
The open availability and responsiveness of customer support teams are highly appreciated among users. Many specifically mentioned the helpfulness of... The open availability and responsiveness of customer support teams are highly appreciated among users. Many specifically mentioned the helpfulness of the team during emergencies and the seamless transition to OpenHotel PMS. This support aids in smooth operations, especially during peak seasons or system transitions.
Many users appreciate how easy it is to navigate and use OpenHotel's PMS. The system is intuitive, even for first-time hotel clerks, and it offers sea... Many users appreciate how easy it is to navigate and use OpenHotel's PMS. The system is intuitive, even for first-time hotel clerks, and it offers seamless transitions from other systems. Users note it is particularly effective for small to medium-sized properties because of its flexible booking grid and comprehensive layout.
Users appreciate that OpenHotel is consistently improving and adding features based on user feedback. This dedication ensures the system stays up-to-d... Users appreciate that OpenHotel is consistently improving and adding features based on user feedback. This dedication ensures the system stays up-to-date with industry standards and evolving hotel needs. Notifications about these updates are shared through inbox notifications, making it convenient for users to stay informed.
Where hoteliers push back
While many appreciate the detailed and comprehensive reporting options available in OpenHotel, there is a recurring request for customizable reports a... While many appreciate the detailed and comprehensive reporting options available in OpenHotel, there is a recurring request for customizable reports and improved metrics suited to specific properties. Some users find current reports cluttered with unnecessary information and have suggested enhancements to better meet their needs.
Users noted that OpenHotel has efficient financial processing modules, including organized views of financials, customizable financial reports, and in... Users noted that OpenHotel has efficient financial processing modules, including organized views of financials, customizable financial reports, and integration with external fiscal systems. However, enhancements are suggested, particularly around real-time tax reporting and card payment interventions.
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About Backing the packers vs OpenHotel PMS
Can Backing the packers replace OpenHotel PMS?
It depends on your requirements. Backing the packers and OpenHotel PMS share many core Property Management Systems features, but each has unique capabilities. Backing the packers offers 0 verified integration partners, while OpenHotel PMS offers 12. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. OpenHotel PMS leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Backing the packers or OpenHotel PMS offer a free plan?
Backing the packers: No. OpenHotel PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Backing the packers and OpenHotel PMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Backing the packers has an HT Score of 0 and OpenHotel has 16. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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