The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 207 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Backing the packers shines .
ResNexus shines in ease of use and customer support — especially for brand properties (0.0/5) , with exclusive features like Revenue management module and Payment processing.
Side-by-side ratings based on 207 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $800/mo |
| Verified Reviews | 0 | 207 |
After analyzing 207 verified reviews, Backing the packers users most value its , while ResNexus users highlight customer satisfaction & support, website design & user experience, continuous feature enhancements. Click any theme to see what reviewers say.
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Customer Satisfaction & Support
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Website Design & User Experience
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Continuous Feature Enhancements
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Data Analytics & Reporting
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Customizable Housekeeping & Maintenance Features
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | Backing the packers |
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| Small (10-24 rooms) ▾ | — | #12 96 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #24 25 reviews |
| Large (75-199 rooms) | — | #24 4 reviews |
| X-Large (200+ rooms) | — | #12 4 reviews |
By Property Type
| Segment | Backing the packers |
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| Boutique ▾ | — | #20 43 reviews |
| Luxury ▾ | — | #25 24 reviews |
| Branded / Chain ▾ | — | #20 22 reviews |
| Extended Stay ▾ | — | #29 6 reviews |
By Region
| Segment | Backing the packers |
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| North America ▾ | — | #6 195 reviews |
| Europe | — | #41 2 reviews |
| Asia Pacific | — | #37 1 reviews |
Choosing between Backing the packers and ResNexus PMS hinges on your hotel’s specific needs and operational scale. Both aim to enhance your property management, but they diverge significantly in maturity, features, and user experience. Backing the packers offers no recent reviews or measurable performance data, suggesting it’s untested or unreliable. ResNexus, by contrast, has over 180 recent reviews and a clear reputation for quality, making it the more trustworthy option.
If your goal is to find a proven, well-supported system with extensive functionality, ResNexus is the clear winner. But if your hotel requires a simple, no-cost solution or you’re exploring options without a substantial user base, Backing the packers might be worth a brief look. Will you prioritize proven performance or unverified potential?
Backing the packers and ResNexus both attempt to serve hotels looking to streamline operations, but their approaches are worlds apart. Backing the packers has no recent reviews, ratings, or user feedback, making it impossible to gauge its effectiveness or reliability. ResNexus, meanwhile, boasts over 180 reviews, a 9.66/10 NPS score, and a 97% likelihood to recommend, highlighting its strong market presence and customer satisfaction.
In terms of core focus, Backing the packers seems more like a concept or prototype, possibly lacking a comprehensive feature set or support infrastructure. ResNexus is a mature, full-featured PMS with a dedicated team and proven track record. Are you comfortable risking uncertainty with an untested solution, or do you prefer a system with proven reliability and support?
If your hotel needs a feature-rich platform with strong automation, guest communication, and integration capabilities, ResNexus is the clear choice. Its 51 unique features—including channel management, booking engine, revenue tracking, guest CRM, and online check-in—make it suitable for properties seeking comprehensive operational tools.
On the other hand, if your property is small, budget-constrained, or just starting out, and you’re willing to accept significant limitations, Backing the packers might seem tempting. But given its lack of reviews and features, it’s unlikely to meet your long-term needs. For a hotel aiming for growth and efficiency, ResNexus’s extensive feature set and proven support make it the smarter investment.
ResNexus scores a 4.72 out of 5 for ease of use, supported by positive reviews praising its intuitive, user-friendly interface and straightforward onboarding process. Multiple reviewers mention that staff find it easy to learn and operate, with minimal training required, which reduces onboarding time.
Backing the packers, by contrast, has no available usability ratings or recent reviews, leaving its user-friendliness unverified. Without concrete feedback, it’s impossible to assess whether your team will adopt it smoothly. Based on available data, Edge: ResNexus.
ResNexus offers 51 features, including channel management, revenue management, guest CRM, digital registration, automated messaging, and online check-in, covering nearly every aspect of hotel operation. In contrast, Backing the packers provides no listed features, making its capabilities unknown or extremely limited.
ResNexus’s broad feature set supports automation, guest engagement, and operational efficiency, giving your team numerous tools to improve service. Without features or recent reviews, Backing the packers cannot be considered a serious contender. Edge: ResNexus.
ResNexus’s customer support scores a high 4.86 out of 5, with reviews highlighting prompt, knowledgeable assistance and dedicated service. Guests describe it as “friendly and professional,” often going above expectations to resolve issues quickly.
Backing the packers offers no recent support ratings or customer feedback, leaving its support quality unverified. Given the importance of reliable support for operational continuity, ResNexus’s proven track record strongly favors it. Edge: ResNexus.
ResNexus integrates with 17 verified partners, including Triptease, Airbnb, Booking.com, Expedia, Lightspeed, Google, and others, providing seamless connection to major OTAs and tools. Backing the packers has no verified integrations listed, indicating limited or nonexistent connectivity.
For properties relying on multiple channels and third-party services, ResNexus’s integrations facilitate automation, synchronization, and better revenue management. Without integrations, Backing the packers restricts your ability to operate efficiently. Edge: ResNexus.
ResNexus’s recent reviews show a 9.66/10 NPS score and a 97% likelihood to recommend, reflecting strong, recent positive feedback from a variety of hotel segments, especially inns, bed & breakfasts, and resorts. Hoteliers consistently praise its ease of use, support, and feature set.
Backing the packers has no recent reviews or ratings, making it impossible to determine user satisfaction. The absence of recent data indicates it’s not actively tested or endorsed by users today. Based on current information, Edge: ResNexus.
Backing the packers doesn’t list a pricing model or trial options, suggesting it might be a free, open-source, or prototype platform. ResNexus charges a flat fee of $800, with no ongoing monthly charges or implementation fees, for its comprehensive PMS.
Given the feature-rich nature of ResNexus, its pricing aligns well with its offerings and support. Without transparent pricing, Backing the packers remains an uncertain, potentially limited, or unsupported solution. Edge: ResNexus.
Backing the packers is best suited for experimental or very small properties with minimal operational complexity but is unlikely to support growth or sophisticated management.
ResNexus is ideal for properties looking to scale, automate, and improve guest experiences through advanced tools.
The core difference lies in maturity and proven performance. ResNexus is a well-established PMS with a broad feature set, high customer satisfaction, and verified integrations, making it suitable for most medium to large hotels.
Choose ResNexus if your hotel needs automation, integrations, and ongoing support to grow efficiently. Backing the packers, lacking recent validation, is better suited for experimental, small-scale, or budget-constrained properties willing to accept significant limitations.
If you prioritize reliability, features, and proven user satisfaction, ResNexus is the clear choice. For untested, minimal, or exploratory needs, consider Backing the packers cautiously, knowing it’s unverified in today’s market.
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| Backing the packers |
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| Starting Price | — | From $800/mo |
According to HTR's product database, Backing the packers and ResNexus PMS share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | Backing the packers |
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| Booking Engine | ||
| Calendar view | ||
| Channel Manager | ||
| EPoS | ||
| Payment processing | ||
| Revenue management module |
Showing top differences. 39 more features differ between these products.
What hoteliers love
Numerous reviews emphasize the high-quality customer support from ResNexus, highlighting prompt and knowledgeable assistance. Despite this, some users... Numerous reviews emphasize the high-quality customer support from ResNexus, highlighting prompt and knowledgeable assistance. Despite this, some users express concerns about staffing turnover and occasional delays in response times, particularly during weekends and holidays.
ResNexus excels in providing aesthetically pleasing and functional website designs, often leading to increased direct bookings. However, users sometim... ResNexus excels in providing aesthetically pleasing and functional website designs, often leading to increased direct bookings. However, users sometimes find the integration with the booking engine and customizing the website layout HTML-intensive. They also request more user-friendly design templates.
Reviewers consistently mention the regular updates and improvements made by ResNexus, ensuring the platform stays ahead in meeting the evolving needs... Reviewers consistently mention the regular updates and improvements made by ResNexus, ensuring the platform stays ahead in meeting the evolving needs of the hospitality industry. Some users, however, feel the frequent updates occasionally introduce glitches or require time to get used to new features.
Where hoteliers push back
ResNexus's housekeeping and maintenance features are seen as robust yet sometimes cumbersome. Users request better integration with front desk operati... ResNexus's housekeeping and maintenance features are seen as robust yet sometimes cumbersome. Users request better integration with front desk operations and more customizable options for housekeeping and maintenance task assignments.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Backing the packers and ResNexus PMS share many core Property Management Systems features, but each has unique capabilities. Backing the packers offers 0 verified integration partners, while ResNexus PMS offers 17. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. ResNexus PMS leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Backing the packers: No. ResNexus PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Backing the packers has an HT Score of 0 and ResNexus has 31. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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