The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 75 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Backyou.io shines when it comes to time savings , with exclusive features like Read Receipts & Alerts and Digital Signatures.
Sertifi by Flywire shines when it comes to ease of use .
Side-by-side ratings based on 75 verified hotelier reviews on HTR.
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| Value for Money |
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| Starting Price | From $300/mo | From $100/mo |
| Verified Reviews | 39 | 36 |
After analyzing 75 verified reviews, Backyou.io users most value its time savings, proposal customization, client communication, while Sertifi by Flywire users highlight ease of use, document management, customer experience. Click any theme to see what reviewers say.
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Time Savings
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Ease of Use
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Proposal Customization
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Document Management
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Client Communication
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Customer Experience
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Event Management
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Efficiency
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Statistics and Analytics
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Technical Issues
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Back-and-Forth Process
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Notification System
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Quota and Room Management Issues
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Reporting and Analytics
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How each product ranks among RFPs & Proposal Management Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) | #5 3 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #2 27 reviews | #5 12 reviews |
| Large (75-199 rooms) ▾ | #12 0 reviews | #2 18 reviews |
| X-Large (200+ rooms) ▾ | #6 3 reviews | #5 6 reviews |
By Property Type
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| Boutique ▾ | #5 8 reviews | #7 8 reviews |
| Luxury ▾ | #6 5 reviews | #5 14 reviews |
| Branded / Chain ▾ | #5 18 reviews | #3 30 reviews |
| Extended Stay | #10 0 reviews | #8 1 reviews |
By Region
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| North America ▾ | #13 4 reviews | #2 32 reviews |
| Europe ▾ | #4 28 reviews | — |
| Asia Pacific | — | #3 1 reviews |
| Middle East | — | #2 3 reviews |
Choosing between Backyou Proposal Management by Backyou.io and Sertifi by Flywire hinges on your hotel’s specific needs in RFP and contract handling. Both platforms aim to streamline proposal creation, contract signing, and payments, but they approach these goals differently. Backyou.io specializes in managing group and event proposals, with extensive features for proposal customization and operational insights, while Sertifi focuses on secure, fast digital signatures and payment processing. Which aligns better with your hotel’s priorities?
If your team needs a comprehensive platform for managing group bookings, automating proposals, and tracking sales performance, Backyou.io is the clear choice. Conversely, if your main focus is expediting contract signing and securing payments securely, Sertifi offers a straightforward, fast solution.
Both Backyou.io and Sertifi aim to improve the efficiency of hotel sales and operations, but they approach this from different angles. Backyou.io provides a centralized platform for managing group proposals, event bookings, and internal workflows, making it ideal for hotels that handle complex group business. Sertifi streamlines the agreement and payment process, reducing contract turnaround times and minimizing paperwork, which benefits hotels prioritizing quick contract finalization.
Backyou.io has a higher overall rating (93.5 vs. 82.4) and more recent reviews, which enhances confidence in its ongoing support and development. While Sertifi simplifies signing and payments, it offers fewer features tailored to group or event management. Are you looking for a broad management tool or a specialized signing solution?
In essence, Backyou.io is better suited for hotels managing multiple group requests and event operations, while Sertifi is tailored for rapid contract execution and payment collection. The decision depends on which pain points your hotel encounters more frequently.
If your hotel needs a comprehensive proposal, group booking, and event management system, go with Backyou.io. Its features like dynamic pricing, response management, and integrated CRM are tailored for complex sales workflows, especially if you operate in regions like Europe and Africa where it has a strong market presence. Its focus on automating proposals and providing extensive analytics makes it ideal for sales teams aiming to increase conversions and streamline internal processes.
On the other hand, if your primary goal is to accelerate contract signing and payment collection, Sertifi is the better choice. Its core strengths—digital signatures, fast document processing, and secure credit card handling—are designed to expedite agreements, especially in North American and global markets. Its lower price point ($100 vs. $300) offers a compelling ROI for properties that don’t require extensive proposal customization.
In short, choose Backyou.io if your hotel’s challenge is managing and growing group and event bookings. Opt for Sertifi if your focus is on closing agreements faster and securely processing payments.
Backyou.io boasts an impressive ease-of-use score of 4.94/5, with users praising its intuitive interface and smooth onboarding process. Reviews mention how quickly sales teams can generate proposals, manage quotes, and coordinate with operational departments with minimal training. Its visual dashboard and integrated modules simplify complex workflows, enabling staff adoption across departments.
Sertifi by Flywire also shares a 4.94/5 ease-of-use rating, with users emphasizing its straightforward document upload, signing, and notification system. Many hotel staff, even those less tech-savvy, find Sertifi easy to navigate, citing quick learning curves and minimal support needed.
Edge: Backyou Proposal Management due to its slightly more comprehensive onboarding feedback and integration-driven interface.
Backyou.io offers four features exclusive to its platform: Read Receipts & Alerts, Digital Signatures, Dynamic Pricing, and Response Management. These tools enable real-time communication, proposal customization, and flexible pricing strategies—features that significantly enhance proposal accuracy and responsiveness.
Sertifi, by contrast, provides zero features beyond its core signing and payment capabilities. Its strength lies in secure, fast contract signing and credit card authorization, but it lacks the advanced proposal-specific functionalities of Backyou.io.
Edge: Backyou Proposal Management, offering a broader suite of tools tailored for hotel sales and event management.
Backyou.io’s customer support is rated at 4.97/5, with reviews highlighting its responsiveness, ongoing development, and dedicated account assistance. Users describe the team as attentive to hotel-specific needs, often mentioning tailored solutions and proactive communication.
Sertifi’s support is rated at 4.74/5, with users appreciating its ease of contact but noting occasional delays or bugs. Some reviews mention issues with document uploads and notification delays, though overall satisfaction remains high.
Edge: Backyou Proposal Management, thanks to its higher review scores and more personalized support reputation.
Backyou.io’s reviews are more recent (10 reviews in the last 6 months) and show a higher overall rating, making it the more trusted platform currently. Hoteliers across various segments, especially those managing group business, rate it highly for its operational impact.
Sertifi also garners favorable reviews but with less recent feedback. Its simpler signing and payment features appeal primarily to properties prioritizing swift contract turnaround rather than extensive proposal management.
Edge: Backyou Proposal Management due to more recent, higher ratings and broader hotel segment adoption.
Backyou.io’s pricing starts at $300 per month, with no freemium or trial options mentioned. Its higher price reflects its advanced features and targeted solutions for managing complex group and event bookings.
Sertifi’s base price is $100 per month, with no additional fees or trial info provided. Its lower cost makes it accessible for hotels with straightforward signing and payment needs but may lack the depth of features needed for large-scale proposal management.
The choice depends on your hotel’s budget and feature requirements—Backyou is more comprehensive but pricier; Sertifi offers a leaner, cost-effective solution.
Hotels that will benefit most from Backyou.io include:
Not ideal if:
Hotels suited for Sertifi include:
Not ideal if:
Backyou.io provides a comprehensive platform for hotels that handle complex group bookings, events, and sales workflows. Its extensive features, integrations, and recent high ratings make it the preferred choice for larger or more operationally sophisticated hotels.
Sertifi excels in simplifying the contract and payment process, making it ideal for properties seeking speed and security in agreement finalization. Its lower price point and ease of use appeal to hotels with straightforward signing needs or those in markets emphasizing quick turnaround.
If your hotel needs a broad proposal and event management system, choose Backyou.io. For faster, secure contract execution and payment processing, Sertifi remains the better option.
RFPs & Proposal Management Software pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | From $300/mo | From $100/mo |
According to HTR's product database, Backyou Proposal Management and Sertifi by Flywire (Contracts) share 3 features. Here are the key differences — features one has that the other lacks.
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| Digital Signatures | ||
| Dynamic Pricing | ||
| Read Receipts & Alerts | ||
| Response Management |
What hoteliers love
BackYou is frequently commended by users for its significant time-saving capability. Its intuitive design facilitates quick proposal generation and da... BackYou is frequently commended by users for its significant time-saving capability. Its intuitive design facilitates quick proposal generation and daily tasks, reducing complexity and allowing managers to focus on strategic roles. The software's speed and efficiency in creating commercial proposals contribute to improved productivity and effectiveness.
Users appreciate the ability to customize proposals extensively, aligning them with brand guidelines and client-specific requirements. However, some r... Users appreciate the ability to customize proposals extensively, aligning them with brand guidelines and client-specific requirements. However, some reviews mention the need for even more customization options, especially regarding quotations and company branding.
The seamless communication with clients directly through the software's back-office is praised for maintaining high responsiveness and professionalism... The seamless communication with clients directly through the software's back-office is praised for maintaining high responsiveness and professionalism. Users highlight smooth collaboration and easy tracking of updates as key strengths.
Where hoteliers push back
Comprehensive analytics and detailed reporting were highlighted in reviews as significant assets for optimizing operations. However, some users noted... Comprehensive analytics and detailed reporting were highlighted in reviews as significant assets for optimizing operations. However, some users noted the need for improved and clearer statistical displays.
The practicality of managing proposals with back-and-forth processes is a valued feature. Some users suggest improvements integrating payment processe... The practicality of managing proposals with back-and-forth processes is a valued feature. Some users suggest improvements integrating payment processes more effectively.
Ranks higher for
Unique capabilities
What hoteliers love
Many users appreciate how simple and intuitive Sertifi is to use, making it accessible even for those who are not tech-savvy. It streamlines the proce... Many users appreciate how simple and intuitive Sertifi is to use, making it accessible even for those who are not tech-savvy. It streamlines the process of sending and signing documents.
Users appreciate features like document templates and storage, which make it easier to manage contracts and credit card authorizations. However, some... Users appreciate features like document templates and storage, which make it easier to manage contracts and credit card authorizations. However, some mention issues with document merges and search functionalities.
Sertifi is praised for enhancing customer experience through its ease of use and secure features. Clients often request Sertifi by name due to their f... Sertifi is praised for enhancing customer experience through its ease of use and secure features. Clients often request Sertifi by name due to their familiarity with its system.
Where hoteliers push back
Several users mentioned occasional bugs and delays, particularly with document uploads and notification systems. There were also requests for improvem... Several users mentioned occasional bugs and delays, particularly with document uploads and notification systems. There were also requests for improvements in search and navigation features.
The notification system helps users stay updated on document status. However, some reviewers reported occasional issues with missing notifications.
Ranks higher for
It depends on your requirements. Backyou Proposal Management and Sertifi by Flywire (Contracts) share many core RFPs & Proposal Management Software features, but each has unique capabilities. Backyou Proposal Management offers 9 verified integration partners, while Sertifi by Flywire (Contracts) offers 7. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Backyou Proposal Management leads in ease of use at 4.9/5 vs 4.9/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Backyou Proposal Management: No. Sertifi by Flywire (Contracts): No. Neither product currently offers a free tier. Most RFPs & Proposal Management Software vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Backyou.io has an HT Score of 94 and Sertifi by Flywire has 82. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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