The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 209 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
BedBricks shines .
RoomRaccoon shines in ease of use and customer support — especially for independent properties (4.1/5) , with exclusive features like Revenue management module and Payment processing.
Side-by-side ratings based on 209 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $1,000/mo |
| Verified Reviews | 0 | 209 |
After analyzing 209 verified reviews, BedBricks users most value its , while RoomRaccoon users highlight user interface and experience, all-in-one system, automated emails and documents. Click any theme to see what reviewers say.
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User Interface and Experience
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All-in-one System
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Automated Emails and Documents
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Service and Support
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Integration Limitations
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System Bugs and Stability Issues
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | BedBricks |
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|---|---|---|
| Small (10-24 rooms) ▾ | — | #10 90 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #17 27 reviews |
| Large (75-199 rooms) ▾ | — | #14 7 reviews |
| X-Large (200+ rooms) | — | #19 0 reviews |
By Property Type
| Segment | BedBricks |
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| Boutique ▾ | — | #9 100 reviews |
| Luxury ▾ | — | #9 64 reviews |
| Branded / Chain ▾ | — | #14 29 reviews |
| Extended Stay ▾ | — | #7 28 reviews |
By Region
| Segment | BedBricks |
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| North America ▾ | — | #24 7 reviews |
| Europe ▾ | — | #5 123 reviews |
| Asia Pacific | — | #31 4 reviews |
| Middle East | — | #31 1 reviews |
Choosing the right property management system (PMS) can feel overwhelming, especially when comparing a platform with no reviews and limited features against one with a strong user base and comprehensive capabilities. BedBricks by BedBricks offers a broad operational scope but lacks recent user feedback, whereas RoomRaccoon PMS provides a proven, highly-rated solution with extensive features and recent, positive reviews. Your decision hinges on whether you prioritize a well-supported, feature-rich platform or a less proven, nascent system.
Both products aim to streamline your hotel’s operations, from reservations to guest communication. But do their differences significantly impact your specific needs and growth plans?
BedBricks seems designed as a centralized management tool, promising to handle reservations, billing, and guest communications in one place, but it currently has no reviews or user feedback, leaving its strengths and weaknesses uncertain. RoomRaccoon, on the other hand, is backed by 169 recent reviews and an overall rating of 4.88/5, making it a clear frontrunner in reliability and user satisfaction.
While BedBricks claims to simplify operations, the lack of recent reviews raises questions about ongoing support, usability, and actual performance in a live hotel environment. RoomRaccoon’s recent reviews highlight its ease of use, automation, and revenue-boosting features, giving you a more reliable gauge of its real-world impact. Are you comfortable risking untested solutions, or do you prefer a proven platform with a track record?
If your hotel needs a user-friendly, all-in-one platform with proven success stories, go with RoomRaccoon. It’s especially suitable for independent hotels, boutique properties, and small resorts seeking automation, revenue optimization, and seamless guest management. Its strong review base and extensive feature set support this choice.
If your team values a potentially customizable, integrated management system that might grow into a comprehensive platform but is currently untested and unreviewed, BedBricks could appeal — though it’s essentially a blank slate in terms user feedback. For most hoteliers prioritizing proven solutions, RoomRaccoon is the safer bet.
RoomRaccoon’s UI scores 4.74/5 and receives praise for its intuitive, easy-to-learn design, making onboarding faster and staff adoption smoother. Recent reviews consistently mention how quickly new users can manage bookings, automate guest communications, and generate reports, with many describing it as “simple and user-friendly.”
BedBricks, with a 0/5 rating and no reviews, provides no data on usability or onboarding experience, leaving its ease of use highly speculative. Without user feedback or a proven track record, it’s difficult to assess how quickly your team could adapt.
Edge: RoomRaccoon.
RoomRaccoon boasts 51 features, including a channel manager, revenue management, booking engine, integrated payments, guest CRM, mobile app, and automated reports — features that are absent entirely in BedBricks. This extensive list supports automation, revenue growth, and operational efficiency, which are critical for small to mid-sized hotels.
BedBricks offers no features or integrations verify, so its ability to meet complex operational needs remains unclear. If comprehensive features matter to you, RoomRaccoon’s robust suite clearly outperforms an untested, featureless system.
Edge: RoomRaccoon.
RoomRaccoon’s support scores 4.53/5, with recent reviews praising its responsiveness and helpfulness, especially during onboarding. Hoteliers frequently mention that customer service helps resolve issues quickly, with reviews such as “The support team is eager to help and always responds promptly.”
There are no reviews or support ratings for BedBricks, making it impossible to gauge its responsiveness or quality. Given the importance of reliable support in hotel operations, RoomRaccoon’s proven support system is a clear advantage.
Edge: RoomRaccoon.
RoomRaccoon offers 88 verified integrations, including channel managers, payment systems, CRMs, and revenue tools, providing flexibility and scalability. Its integrations with popular services such as Sage, Paxxio, and RevControl help streamline operations and reduce manual work.
BedBricks has no verified partners or integrations, raising concerns about compatibility with other systems and future scalability. If seamless integrations are vital for your tech ecosystem, RoomRaccoon’s extensive partner network is the evident choice.
Edge: RoomRaccoon.
RoomRaccoon has a 4.88/5 overall rating based on 169 reviews from hotels across Europe, Africa, and North America, with recent reviews highlighting ease of use, automation, and increased revenue. Small hotels, boutique inns, and independent operators particularly praise its efficiency and support, with comments like “It’s been a game-changer for our small hotel.”
BedBricks has no reviews or ratings, so there’s no data to support its effectiveness or customer satisfaction. Without established user feedback, the proven, high-rated RoomRaccoon wins in this category.
Edge: RoomRaccoon.
BedBricks does not disclose pricing, limiting your ability to evaluate cost-effectiveness upfront. RoomRaccoon charges a $1,000 base fee, with no ongoing monthly fees or hidden charges, positioning it as a transparent option for small to medium-sized hotels.
For hotels seeking budget certainty, RoomRaccoon’s clear pricing adds to its appeal. The absence of pricing info for BedBricks makes it hard to compare value directly, but RoomRaccoon’s reputation for ROI suggests it offers good value.
Not ideal if you need proven reliability, extensive features, or a quick onboarding process.
Not ideal if your hotel requires a highly customizable, enterprise-level system or manages large portfolios needing advanced property management features.
RoomRaccoon’s core strength lies in its proven, high-rated platform, with extensive features, integrations, and direct user feedback. Its recent reviews shed light on its ability to automate tasks, improve revenue, and support hotel growth, especially for small properties and boutique hotels.
BedBricks, while promising a streamlined management experience, remains untested by the user community, making it a risky choice for hoteliers who need reliability and proven results. If you want a system that’s actively supported, feature-rich, and highly-rated, RoomRaccoon is the clear winner.
For hotel operators prioritizing a reliable, scalable, and well-supported PMS, RoomRaccoon offers a safer, more effective solution. Conversely, if your team is prepared to navigate an unreviewed platform and customize to your needs, BedBricks could be a speculative alternative — but with significant unknowns.
In summary, for most hotels seeking certainty, increased bookings, and operational efficiency, RoomRaccoon is the recommended choice.
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| BedBricks |
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| Starting Price | — | From $1,000/mo |
According to HTR's product database, BedBricks and RoomRaccoon PMS share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | BedBricks |
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| Booking Engine | ||
| Calendar view | ||
| Channel Manager | ||
| Custom rates | ||
| Payment processing | ||
| Revenue management module |
Showing top differences. 39 more features differ between these products.
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"Yield rules have helped us optimise our rates and our occupancy immensely. The ones we found most crucial were setting up yield rules for last minute bookings, to increase our occu..."
No published case study for this goal yet.
"The automation of the payment system - from the guests receiving their invoice, the booking confirmation, and the payment being automatically accredited to the reservation - has le..."
No published case study for this goal yet.
"Most of our guests travel from far, and they might be tired when they arrive, so they might not always think about the extra things they might need - like a bathrobe and slippers...."
What hoteliers love
Many users find RoomRaccoon's user interface to be intuitive and easy to learn, which simplifies daily operations and onboarding new staff. However, t... Many users find RoomRaccoon's user interface to be intuitive and easy to learn, which simplifies daily operations and onboarding new staff. However, there are suggestions for improvement, especially for mobile and tablet versions of the system to enhance usability further.
RoomRaccoon users praise the all-in-one nature of the platform, which integrates booking engine, channel manager, PMS, and accounting. This consolidat... RoomRaccoon users praise the all-in-one nature of the platform, which integrates booking engine, channel manager, PMS, and accounting. This consolidation helps streamline operations and eliminate the need for multiple software solutions. Many reviews highlight how this feature saves time and makes management easier.
Hoteliers find the automated emails and document features particularly valuable, noting that it saves time and enhances communication with guests. Aut... Hoteliers find the automated emails and document features particularly valuable, noting that it saves time and enhances communication with guests. Automated invoicing and pre/post-stay emails are frequently mentioned benefits. Users also commend the customization options for these automated functionalities.
Where hoteliers push back
While some users appreciate the helpfulness of individual customer support agents, many reviews criticize the availability and responsiveness of RoomR... While some users appreciate the helpfulness of individual customer support agents, many reviews criticize the availability and responsiveness of RoomRaccoon's support team. Long wait times for issue resolution, especially during critical operational periods, are common complaints.
Several reviews point out the limitations in integrating RoomRaccoon with other systems like payment gateways (Stripe, Accounting software), and OTAs.... Several reviews point out the limitations in integrating RoomRaccoon with other systems like payment gateways (Stripe, Accounting software), and OTAs. Users express their desire for more seamless integrations to avoid manual work and additional expenses.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. BedBricks and RoomRaccoon PMS share many core Property Management Systems features, but each has unique capabilities. BedBricks offers 0 verified integration partners, while RoomRaccoon PMS offers 88. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. RoomRaccoon PMS leads in ease of use at 4.8/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
BedBricks: No. RoomRaccoon PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. BedBricks has an HT Score of 0 and RoomRaccoon has 80. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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