RoomRaccoon PMS vs. ThinkReservations PMS:
Which Is Right for You?

The Decision

Choosing between RoomRaccoon PMS and ThinkReservations PMS depends on your hotel’s specific needs. Both systems aim to streamline operations, boost revenue, and improve guest satisfaction, but they differ significantly in features, user experience, and market focus.

RoomRaccoon offers an all-in-one platform tailored for small to mid-sized independent hotels. ThinkReservations, meanwhile, emphasizes seamless OTA integration and automation for hotels seeking to maximize online visibility and operational efficiency.

Are you looking for a user-friendly, integrated system for small hotels, or do you prioritize strong OTA connectivity and automation? Let’s compare the two to see which fits your hotel best.

Is RoomRaccoon or ThinkReservations Better for Hotels?

RoomRaccoon and ThinkReservations both serve small to medium-sized hotels, but their core strengths diverge. RoomRaccoon’s platform combines a PMS, channel manager, booking engine, and revenue management in a single, intuitive interface, aimed at independent hotels seeking simplicity. ThinkReservations excels with its robust OTA integrations, automated guest communication, and a slightly more modern interface, appealing to hotels focused on online distribution.

Recent reviews favor ThinkReservations for its higher overall ratings (89.18 vs. 80.23 HT Score) and more recent feedback, indicating a stronger and more current user base. Does your hotel need an all-in-one solution or more advanced OTA and automation features?

ThinkReservations vs RoomRaccoon: Which Should Your Hotel Choose?

If your hotel primarily operates in North America, relies heavily on OTA bookings, and values automation, ThinkReservations is the better choice. It has a broader feature set tailored for dynamic online environments, including automated upselling, channel management, and extensive OTA integration.

Conversely, if you are a small to boutique hotel seeking a straightforward, all-in-one PMS with built-in revenue management, RoomRaccoon is ideal. Its features like multi-currency support, guest CRM, and simplified reservation management make it suitable for independent operators who want to do more with less complexity.

For hotels prioritizing OTA connectivity and automation, opt for ThinkReservations. For small hotels that want an integrated management system with less emphasis on external channels, go with RoomRaccoon.

Is RoomRaccoon or ThinkReservations Easier to Use?

RoomRaccoon’s user interface scores slightly lower (4.74/5) than ThinkReservations (4.82/5), but recent reviews praise both for their ease of onboarding and staff adoption. RoomRaccoon’s onboarding process is rated 4.61/5, with users citing its intuitive design and quick setup, though some mention occasional bugs.

ThinkReservations benefits from a modern, clean interface and onboarding rated at 4.73/5, with users highlighting its straightforward navigation and support. Feedback suggests that ThinkReservations’ interface and customer support are slightly more polished and responsive.

Edge: ThinkReservations.

Which Has Better Features: RoomRaccoon or ThinkReservations?

RoomRaccoon offers 24 features exclusive to its platform, including revenue management, guest CRM, multi-currency support, and advanced integrations like ID scanning and mobile housekeping apps. It also provides unlimited channels at no extra cost, making it highly versatile for small hotels looking to grow.

ThinkReservations, with 12 unique features, excels in guest communication (SMS), automated reminders, and digital registration. Its focus is more on automation and OTA management, ideal for hotels emphasizing online distribution.

Edge: RoomRaccoon.

Which Has Better Customer Support: RoomRaccoon or ThinkReservations?

ThinkReservations leads with a support rating of 4.82/5, compared to RoomRaccoon’s 4.53/5. Users praise ThinkReservations’ responsive, 24/7 support team, often describing it as “friendly, knowledgeable, and accessible.” Many recent reviews mention quick resolutions and helpful onboarding.

RoomRaccoon support receives positive feedback but is occasionally criticized for slower responses and limited availability during peak times. For hotels prioritizing immediate, reliable support, ThinkReservations has the edge.

Edge: ThinkReservations.

Which Has More Integrations: RoomRaccoon or ThinkReservations?

RoomRaccoon boasts 88 verified partners, including major OTAs, payment gateways, and marketing tools, with 8 shared integrations with ThinkReservations. It offers extensive options such as Sage, RevControl, and TrustYou, allowing hotels to customize their tech stack extensively.

ThinkReservations has 16 verified partners, including key OTAs like Booking.com, Expedia, and Airbnb, with notable integrations like Triptease and INTELITY. While it has fewer partners, its direct OTA connections are highly reliable.

Edge: RoomRaccoon.

Which Do Hoteliers Rate Higher: RoomRaccoon or ThinkReservations?

ThinkReservations outperforms in recent reviews, with a HT Score of 89.18 and a current rating of 4.88/5, based on 356 reviews, compared to RoomRaccoon’s 80.23 HT Score and 4.88/5 from 169 reviews. Notably, ThinkReservations has more reviews in the last 6 months, indicating a stronger recent user base.

In terms of hotel segments, ThinkReservations is favored by small independent hotels and B&Bs, while RoomRaccoon is more popular with boutique hotels. For current user satisfaction, ThinkReservations takes the lead.

Edge: ThinkReservations.

How Much Do RoomRaccoon and ThinkReservations Cost?

RoomRaccoon charges a flat base price of $1,000, with no freemium or monthly per-room fees. ThinkReservations offers a lower base price of $500, also without additional monthly or implementation costs.

While both platforms lack trial info, the significant price difference favors smaller hotels with limited budgets to choose ThinkReservations, especially given its strong feature set.

What Type of Hotel Should Use RoomRaccoon?

• Hotels that operate independently or boutique hotels seeking a straightforward, all-in-one management system.
• Teams that want to automate guest communication, invoicing, and reservations without heavy reliance on external channels.
• Hotels looking for multi-currency support and an integrated revenue management tool.
• Small properties wanting a flexible, scalable solution that consolidates operations.

Not ideal if your hotel relies heavily on OTA bookings, or if you need advanced digital marketing and guest engagement tools.

What Type of Hotel Should Use ThinkReservations?

• Hotels that prioritize online visibility, OTA integrations, and automated upselling.
• Small to mid-sized properties seeking a modern, intuitive interface with extensive automation.
• Hotels looking for reliable, 24/7 support and seamless connectivity with major OTAs.
• Properties aiming to expand online bookings with minimal manual effort.

Not ideal if your hotel prefers a more customizable, all-in-one platform with extensive in-house revenue management or multi-currency features.

ThinkReservations vs RoomRaccoon: The Bottom Line for Hotels

RoomRaccoon provides a versatile, all-in-one system especially suited for independent hotels and boutique properties seeking simplicity and automation. Its extensive integrations and revenue tools make it a valuable choice for small hotels wanting to manage reservations, guest communication, and revenue from a single platform.

ThinkReservations shines with its superior OTA connectivity, automation features, and recent high user ratings, making it perfect for hotels that depend heavily on online bookings and aim for operational efficiency. Its dedicated support and ease of use are major advantages for busy hotel teams.

For hotels needing a comprehensive, single-platform solution with broad integration options, RoomRaccoon is a solid pick. But if your focus is on maximizing online distribution and guest automation, ThinkReservations offers a more modern, support-rich experience — and the better recent reviews.

Note: The choice ultimately depends on your hotel’s size, operational focus, and technology priorities. Both systems have strong features, but recent reviews favor ThinkReservations’ support and OTA connectivity, making it the more current and highly-rated option.