Compare Loop CXM (by Benbria) vs Medallia vs Howazit

Benbria

Loop CXM (by Benbria)

1 reviews
Medallia

Medallia

8 reviews
Howazit

Howazit

0 reviews

Compare Loop CXM (by Benbria) vs Medallia vs Howazit

Guest Surveys & Feedback vendor comparison between Loop CXM (by Benbria) vs Medallia vs Howazit. Find out which Guest Surveys & Feedback is right for you based on realtime data from 9 verified hotelier reviews across 2 countries.

Benbria

Benbria

Ranked 14 (out of 25)

4.5
1 reviews
View profile
Medallia

Medallia

Ranked 8 (out of 25)

4.8
8 reviews
View profile
Howazit

Howazit

Ranked 23 (out of 25)

N/A
0 reviews
View profile

Ratings Summary

HT Score

Loop CXM (by Benbria)

unranked HTScore Icon

Medallia

unranked HTScore Icon

Howazit

unranked HTScore Icon
Popularity

Loop CXM (by Benbria)

1 verified reviews

Medallia

8 verified reviews

Howazit

0 verified reviews
Likelihood to Recommend

Loop CXM (by Benbria)

90%

Medallia

96%

Howazit

0%
Ease of Use

Loop CXM (by Benbria)

4

Medallia

4.6

Howazit

0
ROI

Loop CXM (by Benbria)

4

Medallia

4.5

Howazit

0
Implementation

Loop CXM (by Benbria)

Not enough data available

Medallia

4.9

Howazit

Not enough data available
Customer Support

Loop CXM (by Benbria)

5

Verified Customer Support

Medallia

4.8

Verified Customer Support

Howazit

0

Verified Customer Support

Certificate of Excellence

Loop CXM (by Benbria)

Medallia

Howazit

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

Loop CXM (by Benbria)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Medallia

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Howazit

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Benbria
vs.
Medallia
vs.
Howazit

Customers

Top 3 Segments

Loop CXM (by Benbria)

Resorts - 100%
Motels - 0%
Hostels - 0%

Medallia

Other - 87%
Resorts - 13%
Motels - 0%

Howazit

Resorts - 0%
Motels - 0%
Hostels - 0%
Featured clients
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Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Pricing Available By Request

Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

Howazit has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Loop CXM (by Benbria)

Pricing Available By Request
Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Medallia

Pricing Available By Request
Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Howazit

Pricing Available By Request
Howazit has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Benbria
vs.
Medallia
vs.
Howazit

What Customers Are Saying

Most Recent Review

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Medallia

Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.

Chef concierge from Houston (United States)

Howazit

Howazit doesn’t have any clients that have vouched for the product
Most Positive Review

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Medallia

Nice Tool

General Manager from San Francisco (United States)

Howazit

Howazit doesn’t have any clients that have vouched for the product
Most Critical

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Medallia

Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction

Night Manager from Las Vegas (United States)

Howazit

Howazit doesn’t have any clients that have vouched for the product
References
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General Info

Screenshots

Howazit doesn't have any screenshots

Integrations

Loop CXM (by Benbria)

Staff Collaboration Tools (4) Event Management Software (3) Housekeeping Software (3)

Medallia

Business Intelligence (2) Booking Engine (1) Hotel Reservations Systems (1)

Howazit

Howazit doesn't have any integrations

Recent Company Updates
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