The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 167 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Big Footprint Digital Marketing shines .
Sojern shines in ease of use and customer support — especially for brand properties (5.0/5) , with exclusive features like Data Analysis & Reporting and Email Marketing.
Side-by-side ratings based on 167 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | Contact sales | From $1,100/mo |
| Verified Reviews | 0 | 167 |
After analyzing 167 verified reviews, Big Footprint Digital Marketing users most value its , while Sojern users highlight customer service, targeted advertising, channel expansion. Click any theme to see what reviewers say.
| Big Footprint Digital Marketing |
|
|---|---|
| Pros | |
|
+
Customer Service
▾
|
|
|
+
Targeted Advertising
▾
|
|
|
+
Channel Expansion
▾
|
|
|
+
Performance-Based Model
▾
|
|
| Cons | |
|
−
Reporting and Analytics
▾
|
|
|
−
Ad Customization and Design
▾
|
|
|
−
Reconciliation Process
▾
|
|
How each product ranks among Digital Marketing Agencies vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | Big Footprint Digital Marketing |
|
|---|---|---|
| Small (10-24 rooms) ▾ | — | #3 32 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #4 84 reviews |
| Large (75-199 rooms) ▾ | — | #1 30 reviews |
| X-Large (200+ rooms) ▾ | — | #2 12 reviews |
By Property Type
| Segment | Big Footprint Digital Marketing |
|
|---|---|---|
| Boutique ▾ | — | #4 62 reviews |
| Luxury ▾ | — | #4 74 reviews |
| Branded / Chain ▾ | — | #2 63 reviews |
| Extended Stay ▾ | — | #2 15 reviews |
By Region
| Segment | Big Footprint Digital Marketing |
|
|---|---|---|
| North America ▾ | — | #1 62 reviews |
| Europe ▾ | — | #5 44 reviews |
| Asia Pacific ▾ | — | #1 24 reviews |
| Middle East ▾ | — | #1 12 reviews |
Choosing between Big Footprint Digital Marketing and Sojern Traveler Advertising hinges on your hotel’s specific needs, budget, and strategic goals. Big Footprint offers a broad, integrated approach to digital marketing, but with no current reviews or recent data, its effectiveness remains unverified. Conversely, Sojern boasts over 150 reviews, including recent ones, with a 4.83/5 ease of use rating and a 95% likelihood to recommend, making it a more reliable choice based on proven performance.
While both platforms aim to enhance your online presence, they serve different core functions. Big Footprint emphasizes AI-powered review management and content optimization, whereas Sojern specializes in targeted traveler advertising and demand generation. Are you prioritizing comprehensive digital marketing or focused traveler engagement?
Big Footprint presents itself as an all-encompassing digital marketing platform, integrating review management, SEO recommendations, and content strategies aimed at elevating your hotel’s online reputation. However, it offers no specific features or recent reviews to substantiate its capabilities. Sojern, on the other hand, is a travel-specific advertising platform with 8 distinct features including meta search marketing, social media ads, and data analysis, backed by 150 reviews—most recent—showing high satisfaction.
If your hotel needs a broad digital presence and reputation management, Big Footprint could be suitable—but the lack of reviews and recent data makes its current effectiveness questionable. For direct traveler engagement, demand generation, and measurable ROI, Sojern’s established track record makes it the clearer choice.
If your hotel requires a comprehensive approach to managing reviews, SEO, and content alongside digital ads, Big Footprint might seem appealing. Yet, with no reviews, recent feedback, or verified case studies, its ability to deliver results is uncertain. Conversely, Sojern has a proven reputation, with 150 reviews and a recent NPS score of 9.56/10, focusing on targeted multichannel advertising designed to increase direct bookings.
For hotels aiming to improve their online reputation while considering digital marketing, Big Footprint could be worth exploring—if proven features emerge. But for measurable demand generation, year-over-year ROI, and ongoing support, Sojern’s reputation and focus make it the stronger pick.
Based on current ratings, Sojern outperforms significantly in usability, with a 4.83/5 rating compared to Big Footprint’s 0/5. Sojern’s onboarding process is rated 4.71/5, and users frequently mention its intuitive interface, straightforward campaign setup, and helpful customer support. Review quotes praise Sojern’s “easy and uncomplicated” platform and “quick assistance,” emphasizing its user-friendly design.
In contrast, Big Footprint’s usability remains unverified, with no recent reviews or ratings available. Given that, Edge: Sojern.
Sojern offers 8 distinct features, including meta search marketing, social media advertising, data analysis, and PPC campaigns—features currently absent from Big Footprint. Users highlight Sojern’s multi-channel marketing, robust reporting, and targeted advertising capabilities as key strengths, enabling precise traveler engagement.
Without verified features or recent reviews, Big Footprint’s claim to offer comprehensive digital marketing remains unsubstantiated. The clear winner is Sojern, with proven features specifically designed for travel marketers. Edge: Sojern.
Sojern’s customer support earns a high rating of 4.8/5, with reviews praising its responsiveness, proactive guidance, and knowledgeable staff. Testimonials describe their support as “responsive and problem-solving,” backing up the high satisfaction score.
In comparison, Big Footprint has no recent reviews or ratings, making support quality impossible to assess. Based on available data, Edge: Sojern.
Sojern integrates with 33 verified partners, including Profitroom, Mirai, and Net Affinity, covering a broad range of hotel technology systems. No verified integrations are listed for Big Footprint, indicating a lack of confirmed partnerships or third-party tool compatibility.
Hotels value integrations for smoother workflows and data consistency. Given Sojern’s established partner network, Edge: Sojern.
With 150 reviews, Sojern’s recent ratings are overwhelmingly positive, especially among independent, branded, and resort hotels, which rate it 5/5. Hoteliers in various segments praise its ability to increase direct bookings and ease of use.
Big Footprint, with no reviews or recent feedback, cannot be rated. Its effectiveness remains unverified. Therefore, Edge: Sojern.
Big Footprint’s pricing details are unavailable, suggesting it may lack transparent or standardized pricing models. Sojern charges a base price of $1,100 per month, with no freemium options, and operates on a pay-for-performance model.
Considering the transparent pricing and known costs, hotel teams can better assess ROI with Sojern. Edge: Sojern.
Given the lack of recent evidence, Big Footprint is better suited for hotels exploring broad digital marketing strategies rather than seeking measurable, immediate results.
Hotels looking for a trusted, tested platform with proven results will benefit most from Sojern’s offerings.
Big Footprint promises a broad digital marketing strategy, but the absence of recent reviews and proven results leaves its effectiveness uncertain. If your hotel’s focus is reputation management or SEO, it might be worth considering once more data becomes available.
Sojern excels in targeted traveler advertising, demand generation, and customer support, backed by recent, high-quality reviews and a solid feature set. If your goal is to drive direct bookings, improve ROI, and partner with a proven platform, Sojern is the clear choice.
In summary, for most hotels evaluating digital marketing agencies today, Sojern’s recent reviews, extensive features, and established reputation make it the superior option. Big Footprint’s potential remains unverified, making it a riskier choice until more data emerges.
Digital Marketing Agencies pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| Big Footprint Digital Marketing |
|
|
|---|---|---|
| Starting Price | — | From $1,100/mo |
According to HTR's product database, Big Footprint Digital Marketing and Sojern Traveler Advertising share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | Big Footprint Digital Marketing |
|
|---|---|---|
| Data Analysis & Reporting | ||
| Marketing dashboard | ||
| Meta search marketing | ||
| Meta search marketing | ||
| Metasearch connectivity | ||
| Social media advertising |
What hoteliers love
Sojern's customer service receives consistent praise for its responsiveness and problem-solving abilities. Clients trust the knowledgeable support sta... Sojern's customer service receives consistent praise for its responsiveness and problem-solving abilities. Clients trust the knowledgeable support staff and appreciate the proactive, personalized assistance offered throughout their campaigns.
Users frequently highlight Sojern's targeted advertising capabilities, which leverage data to reach guests at the right moment and optimize conversion... Users frequently highlight Sojern's targeted advertising capabilities, which leverage data to reach guests at the right moment and optimize conversions. This targeted approach is praised for creating relevant, cost-effective campaigns that attract direct bookings and improve engagement.
Many users suggest expanding Sojern's advertising reach to emerging platforms like TikTok and YouTube Shorts for broader visibility. Leveraging newer... Many users suggest expanding Sojern's advertising reach to emerging platforms like TikTok and YouTube Shorts for broader visibility. Leveraging newer channels could enhance upper-funnel marketing efforts and boost engagements with a younger audience.
Where hoteliers push back
Users acknowledge Sojern's reporting capabilities but express a need for more detailed and integrated solutions, suggesting better integration with BI... Users acknowledge Sojern's reporting capabilities but express a need for more detailed and integrated solutions, suggesting better integration with BI tools and more granular insights. Improvements can enhance users’ ability to track campaign effectiveness and adapt strategies in real time.
Users desire more flexible and creative ad possibilities, including varied templates and formats to avoid ad fatigue and maintain engagement. Enhanced... Users desire more flexible and creative ad possibilities, including varied templates and formats to avoid ad fatigue and maintain engagement. Enhanced creative control, especially for mobile optimization, could enrich brand messaging and consumer connection.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Big Footprint Digital Marketing and Sojern Traveler Advertising share many core Digital Marketing Agencies features, but each has unique capabilities. Big Footprint Digital Marketing offers 0 verified integration partners, while Sojern Traveler Advertising offers 33. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Sojern Traveler Advertising leads in ease of use at 4.8/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Big Footprint Digital Marketing: No. Sojern Traveler Advertising: No. Neither product currently offers a free tier. Most Digital Marketing Agencies vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Big Footprint Digital Marketing has an HT Score of 0 and Sojern has 100. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
Product recommendations advisor