Compare Blackbell (formerly Hotelcloud) vs ALICE Guest Services by Actabl vs Eleanor

Compare Blackbell (formerly Hotelcloud) vs ALICE Guest Services by Actabl vs Eleanor

Concierge Software vendor comparison between Blackbell (formerly Hotelcloud) vs ALICE Guest Services by Actabl vs Eleanor. Find out which Concierge Software is right for you based on realtime data from 898 verified hotelier reviews across 59 countries.

Ratings Summary

HT Score

Blackbell (formerly Hotelcloud)

unranked

ALICE Guest Services by Actabl

100

Eleanor

94

Popularity

Blackbell (formerly Hotelcloud)

0 verified reviews

ALICE Guest Services by Actabl

712 verified reviews

Eleanor

186 verified reviews

Likelihood to Recommend

Blackbell (formerly Hotelcloud)

0%

ALICE Guest Services by Actabl

91%

Eleanor

97%

Ease of Use

Blackbell (formerly Hotelcloud)

0

ALICE Guest Services by Actabl

4.6

Eleanor

4.8

ROI

Blackbell (formerly Hotelcloud)

0

ALICE Guest Services by Actabl

4.4

Eleanor

4.8

Implementation

Blackbell (formerly Hotelcloud)

Not enough data available

ALICE Guest Services by Actabl

4.4

Eleanor

4.8

Customer Support

Blackbell (formerly Hotelcloud)

0

Verified Customer Support

ALICE Guest Services by Actabl

4.4

Verified Customer Support

Eleanor

4.9

Verified Customer Support

Certificate of Excellence

Blackbell (formerly Hotelcloud)

ALICE Guest Services by Actabl

Eleanor

Features

Branding & Customization

Hotel branded confirmations & recommendations

Logistics & Fulfillment

Package Management & Tracking

Transportation

Lost & Found

Wake up calls

Reservations

Request Management

Vendor Management

Smart Vendor Database

Transportation

Reservations

Guest Communication

Request Management

Other

In app translation

Service Recovery/Escalation

Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.

Blackbell (formerly Hotelcloud)

Branding & Customization

Hotel branded confirmations & recommendations

Logistics & Fulfillment

Package Management & Tracking
Transportation
Lost & Found
Wake up calls
Reservations
Request Management

Vendor Management

Smart Vendor Database
Transportation
Reservations

Guest Communication

Request Management

Other

ALICE Guest Services by Actabl

Branding & Customization

Hotel branded confirmations & recommendations

Logistics & Fulfillment

Package Management & Tracking
Transportation
Lost & Found
Wake up calls
Reservations
Request Management

Vendor Management

Smart Vendor Database
Transportation
Reservations

Guest Communication

Request Management

Other

In app translation
Service Recovery/Escalation
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.

Eleanor

Branding & Customization

Hotel branded confirmations & recommendations

Logistics & Fulfillment

Package Management & Tracking
Transportation
Lost & Found
Wake up calls
Reservations
Request Management

Vendor Management

Smart Vendor Database
Transportation
Reservations

Guest Communication

Request Management

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud)

vs.

Actabl

Actabl

vs.

Eleanor

Eleanor

Take recommendations quiz

Customers

Top 3 Segments

Blackbell (formerly Hotelcloud)

Resorts - 0%

Motels - 0%

Hostels - 0%

ALICE Guest Services by Actabl

Resorts - 29%

Boutiques - 14%

Luxury Hotels - 14%

Eleanor

Resorts - 64%

Luxury Hotels - 16%

Other - 1%

Featured clients

-

ALICE Guest Services by Actabl

Eleanor

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Pricing

Pricing Benchmark

Pricing Available By Request

Blackbell (formerly Hotelcloud) has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

X-Small (1-9 rooms)
Small (10-24 rooms)
Mid-Sized (25-74 rooms)
Large (75-199 rooms)
X-Large (200+ rooms)

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Blackbell (formerly Hotelcloud)

Pricing Available By Request

Blackbell (formerly Hotelcloud) has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

ALICE Guest Services by Actabl

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Eleanor

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Custom Price Quote

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud)

vs.

Actabl

Actabl

vs.

Eleanor

Eleanor

1-click quote request

What Customers Are Saying

Most Recent Review

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud) doesn’t have any clients that have vouched for the product

ALICE Guest Services by Actabl

Great for Universal Hotel Communications

Convention Service Coordinator from Louisville (United States of America)

Eleanor

Easy access to all the bookings for the outlets.

F&B Coordinator from Kottefaru (Maldives)

Most Positive Review

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud) doesn’t have any clients that have vouched for the product

ALICE Guest Services by Actabl

Set it up and forget it

Hotel Operations Manager

Eleanor

Hassle Free Reservation System

FBM

Most Critical

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud) doesn’t have any clients that have vouched for the product

ALICE Guest Services by Actabl

Smooth flow via website

Director of Spa

Eleanor

Excellent Mobile App

FOM from (Maldives)

References

-

ALICE Guest Services by Actabl

Noah Lemaich
Chef Concierge SIXTY Beverly Hills

Nickeesa Khalili
Front Office Manager The Ludlow

Eleanor

Eleanor doesn’t have any references available

General Info

Screenshots

Blackbell (formerly Hotelcloud) doesn't have any screenshots

Integrations

Blackbell (formerly Hotelcloud)

Property Management Systems (2) Booking Engine (1) Hospitality TV (1)

View all integrations (2)

ALICE Guest Services by Actabl

Property Management Systems (29) Hotel Management Software (13) Hotel Restaurant POS Systems (12)

View all integrations (85)

Eleanor

Property Management Systems (3) Booking Engine (1) Channel Managers (1)

View all integrations (4)

Recent Company Updates

-

ALICE Guest Services by Actabl

New 2025 Hotel Labor Costs & Trends Report Finds Operators Improve Labor Efficiency Amid Rising Wages and Softer Revenue

Latest Hotel Industry Performance Data Reveals Shift to Profit-Focused Strategies Amid Revenue Softness

Eleanor

Eleanor doesn’t have any recent company updates

Recent Articles

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud) doesn’t have any recent articles

ALICE Guest Services by Actabl

ALICE to Showcase Latest Advances in Hotel Staff Productivity and Guest Service With Unveiling of New Housekeeping Solution Features at HITEC Orlando

Latest Hotel Industry Performance Data Reveals Shift to Profit-Focused Strategies Amid Revenue Softness

4 weeks ago

Eleanor

Eleanor Named as Runner Up in the 2022 HotelTechAwards

Eleanor has been awarded the Resort Tech Solutions Company of the Year 2021/2022

3 years ago

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