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OPERATIONS

Elevating the World's Leading Luxury Hotel Experience

Not yet verified This case study hasn't been verified by Royal Mansour Marrakech yet
Case study header image
At the peak of luxury, nothing falls through the cracks. Operations management must be as ornate, meticulous and extravagant as the service experience. To support this vision, the Palace sought out the latest technology - and they found hotel operations software ALICE.
Why it matters: ALICE helps improve the already fabulous luxury hotel experience. It enables a natural contactless guest messaging experience while silently delivering the same exceptional service - without skipping a beat.
  • The Royal Mansour implemented the full ALICE suite ALICE of tools - uniting the hotel's service teams on one platform. How has ALICE impacted service at The Royal Mansour? Replaces the need for a lot of papers. Easily manages guest requests as quickly as possible. Enables in-depth monitoring of the tasks entrusted to each employee. Improves coordination with the different departments. Saves time with fewer calls to coordinate tasks.

Top 3 Core Objectives: At the peak of luxury, nothing falls through the cracks. Operations management must be as ornate, meticulous and extravagant as the service experience. To support this vision, the Palace sought out the latest technology - and they found hotel operations software ALICE. The Royal Mansour implemented the full ALICE suite ALICE of tools - uniting the hotel's service teams on one platform.
  • Optimize Staff Task Management: The Royal Mansour was seeking intuitive service combined with the latest technology. ALICE saves time by coordinating tasks directly with other departments through Tickets created for each specific request, and allows those tickets to be tracked to completion.

  • Increase Checklist Completion Rates: There is a robust and elaborate use of checklists at the Royal Mansour. By looking at how the checklist completion rates climb you can see the hotel getting used to working with ALICE and making the tool their own.

  • Improve Housekeeping Quality, Efficiency: The housekeeping teams use ALICE in order to assign & manage daily tasks, change the status of their riads, and communicate various customer requests. ALICE provides the ability to easily track & measure the time each cleaning task takes to identify opportunities for improved efficiency.

Actabl

More Done, Less Redone

Innovators Mentioned

Royal Mansour Marrakech
Actabl
Clément Fabiani
The hotelier hasn't yet verified the case study.

Rooms Division Director

Royal Mansour Marrakech

""We do recommend ALICE to other hotels since it is a way to facilitate work with perfection. ALICE makes our work easier and more efficient in regard to following up and keeping track of various requests. With ALICE, we can evaluate performance in a measurable way - proving that our staff has gained productivity.""

Clément Fabiani

Rooms Division Director

👍 Rooms Division Director Clément Fabiani said that Essential Technology to Optimize Operations:
  • ""We do recommend ALICE to other hotels since it is a way to facilitate work with perfection. ALICE makes our work easier and more efficient in regard to following up and keeping track of various requests. With ALICE, we can evaluate performance in a measurable way - proving that our staff has gained productivity.""

⚖️ The selection process: During their research process, Clément Fabiani evaluated Actabl's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Actabl was the best fit solution:
  • Rooms Division Director Clément Fabiani said, about their decision: ""The hotel industry cannot operate successfully without efficient software tools like ALICE. This technology essential to meet the expectations of our guests.”"

📈 The results: The results? The best got better. ALICE helps improve the already fabulous luxury hotel experience. It enables a natural contactless guest messaging experience while silently delivering the same exceptional service - without skipping a beat.
  • With ALICE, rooms are now cleaned correctly pre-inspection 23% more often - increasing efficiency while improving the guest experience.

  • Checklist completion rates improved by up to 48% over 6 months with ALICE from front desk to housekeeping to maintenance.

  • ALICE helped the Royal Mansour save time across all daily operations: luggage, transfers, logistics, housekeeping, maintenance, special requests.

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