The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 209 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
BnB Manager shines .
RoomRaccoon shines in ease of use and customer support — especially for independent properties (4.1/5) , with exclusive features like Revenue management module and Payment processing.
Side-by-side ratings based on 209 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $1,000/mo |
| Verified Reviews | 0 | 209 |
After analyzing 209 verified reviews, BnB Manager users most value its , while RoomRaccoon users highlight user interface and experience, all-in-one system, automated emails and documents. Click any theme to see what reviewers say.
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User Interface and Experience
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All-in-one System
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Automated Emails and Documents
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Service and Support
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Integration Limitations
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System Bugs and Stability Issues
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | BnB Manager |
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|---|---|---|
| Small (10-24 rooms) ▾ | — | #10 90 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #17 27 reviews |
| Large (75-199 rooms) ▾ | — | #14 7 reviews |
| X-Large (200+ rooms) | — | #19 0 reviews |
By Property Type
| Segment | BnB Manager |
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| Boutique ▾ | — | #9 100 reviews |
| Luxury ▾ | — | #9 64 reviews |
| Branded / Chain ▾ | — | #14 29 reviews |
| Extended Stay ▾ | — | #7 28 reviews |
By Region
| Segment | BnB Manager |
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| North America ▾ | — | #24 7 reviews |
| Europe ▾ | — | #5 123 reviews |
| Asia Pacific | — | #31 4 reviews |
| Middle East | — | #31 1 reviews |
Choosing the right property management system (PMS) is critical for your hotel’s efficiency, revenue, and guest experience. Both BnB Manager and RoomRaccoon aim to streamline operations, but they diverge significantly in their offerings, reviews, and market presence. Your decision should hinge on your hotel’s size, complexity, and specific needs—are you seeking a more comprehensive, feature-rich platform or a straightforward, user-friendly solution?
While BnB Manager offers a central platform without recent reviews or a broad feature set, RoomRaccoon shines with extensive integrations, highly positive recent reviews, and a proven track record. Which of these systems aligns best with your hotel’s future growth and operational demands?
Both BnB Manager and RoomRaccoon target short-term rentals and small hotels but approach the market differently. BnB Manager’s lack of recent reviews and a zero-star rating indicate minimal current user feedback, which raises questions about its ongoing support or development. Meanwhile, RoomRaccoon boasts over 169 reviews with a recent surge—five reviews in the last six months—indicating active user engagement and a strong reputation.
RoomRaccoon’s reviews highlight its ease of use, automation capabilities, and customer support, whereas BnB Manager offers no recent feedback to assess. Given the significance of current user feedback, RoomRaccoon’s recent momentum makes it the more compelling choice. Do you want a platform with proven, ongoing support, or are you comfortable risking an unreviewed system?
If your hotel needs a robust all-in-one system that covers booking management, channel integration, revenue optimization, and guest communications, go with RoomRaccoon. Its extensive feature set (51 unique features) and active support make it well-suited for small to mid-sized hotels seeking automation and growth tools.
If your hotel only requires basic management capabilities without the need for extensive integrations or advanced automation, BnB Manager might seem sufficient. However, considering its lack of recent reviews and feature limitations, RoomRaccoon’s comprehensive platform is the more future-proof choice for growing hotels.
RoomRaccoon’s user rating of 4.74/5 and recent positive reviews highlight its intuitive interface, straightforward onboarding, and user-friendly design. Many users praise how quickly staff can learn and adapt to the system, with reviews emphasizing its simplicity for daily operations.
In contrast, BnB Manager’s UI and onboarding experience are unverified, with no recent reviews to gauge ease of use. The absence of user feedback suggests a lack of recent focus on UI improvements or support. Edge: RoomRaccoon.
RoomRaccoon offers a comprehensive suite of 51 features, including channel management, revenue management, booking engine, guest CRM, automated night audit, mobile app, multi-lingual support, and online check-in. These features address nearly every operational need for small hotels and independent properties.
BnB Manager provides no listed features or integrations, indicating a minimal or outdated feature set. Given the extensive functionalities and integrations available in RoomRaccoon, it clearly holds the edge here.
RoomRaccoon’s reviews give it a support rating of 4.53/5, with hoteliers describing its support team as responsive and helpful. One user noted, “The team is eager to assist and resolve issues promptly,” which reinforces its strong reputation.
There’s no recent feedback for BnB Manager, and with a rating of zero, support quality remains unverified. In today’s hospitality environment, active support is critical—Edge: RoomRaccoon.
RoomRaccoon integrates with 88 verified partners, including popular solutions like Sage, Paxxio, and RevControl, providing extensive options for automation and connectivity. It allows seamless integration with various booking channels, payment systems, and accounting tools.
BnB Manager offers no verified integrations, limiting its ability to connect with other essential systems. For hotels seeking a flexible, connected platform, RoomRaccoon’s network of integrations provides a clear advantage. Edge: RoomRaccoon.
With no recent reviews or ratings, BnB Manager’s user satisfaction remains unknown. Conversely, RoomRaccoon enjoys a 4.88/5 overall rating based on 169 reviews, with recent feedback emphasizing its ease of use, automation, and support.
Furthermore, RoomRaccoon’s most recent reviews in the last six months reinforce its relevance and positive reputation among small hotel operators. For current user satisfaction, RoomRaccoon is the superior choice. Edge: RoomRaccoon.
BnB Manager does not publicly disclose pricing, suggesting it may be a bespoke or outdated offering with unclear value. RoomRaccoon charges a base price of $1,000 with no additional monthly fees, providing transparent, predictable costs for small hotels and independents.
The clear and straightforward pricing of RoomRaccoon makes budgeting easier and aligns with its feature-rich proposition. Edge: RoomRaccoon.
Given its lack of recent features or reviews, BnB Manager is best suited for very small operations with limited management needs.
RoomRaccoon suits a broad range of small to medium properties aiming to streamline operations without complexity.
RoomRaccoon stands out as the more reliable, feature-rich platform backed by recent reviews and a growing user base. Its 51 features, active support, and extensive integrations address the core needs of small hotels efficiently.
If your hotel needs an all-in-one system with proven support and current positive feedback, RoomRaccoon is the better choice—especially considering its active market presence and recent reviews. Choose BnB Manager only if your management needs are minimal, and your operation is very small or niche.
In summary, for hotels ready to grow and modernize, RoomRaccoon offers the most tangible value today. Its strong reputation and extensive capabilities make it the clear choice for future-ready hotel management.
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| BnB Manager |
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| Starting Price | — | From $1,000/mo |
According to HTR's product database, BnB Manager and RoomRaccoon PMS share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | BnB Manager |
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| Booking Engine | ||
| Calendar view | ||
| Channel Manager | ||
| Custom rates | ||
| Payment processing | ||
| Revenue management module |
Showing top differences. 39 more features differ between these products.
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"Yield rules have helped us optimise our rates and our occupancy immensely. The ones we found most crucial were setting up yield rules for last minute bookings, to increase our occu..."
No published case study for this goal yet.
"The automation of the payment system - from the guests receiving their invoice, the booking confirmation, and the payment being automatically accredited to the reservation - has le..."
No published case study for this goal yet.
"Most of our guests travel from far, and they might be tired when they arrive, so they might not always think about the extra things they might need - like a bathrobe and slippers...."
What hoteliers love
Many users find RoomRaccoon's user interface to be intuitive and easy to learn, which simplifies daily operations and onboarding new staff. However, t... Many users find RoomRaccoon's user interface to be intuitive and easy to learn, which simplifies daily operations and onboarding new staff. However, there are suggestions for improvement, especially for mobile and tablet versions of the system to enhance usability further.
RoomRaccoon users praise the all-in-one nature of the platform, which integrates booking engine, channel manager, PMS, and accounting. This consolidat... RoomRaccoon users praise the all-in-one nature of the platform, which integrates booking engine, channel manager, PMS, and accounting. This consolidation helps streamline operations and eliminate the need for multiple software solutions. Many reviews highlight how this feature saves time and makes management easier.
Hoteliers find the automated emails and document features particularly valuable, noting that it saves time and enhances communication with guests. Aut... Hoteliers find the automated emails and document features particularly valuable, noting that it saves time and enhances communication with guests. Automated invoicing and pre/post-stay emails are frequently mentioned benefits. Users also commend the customization options for these automated functionalities.
Where hoteliers push back
While some users appreciate the helpfulness of individual customer support agents, many reviews criticize the availability and responsiveness of RoomR... While some users appreciate the helpfulness of individual customer support agents, many reviews criticize the availability and responsiveness of RoomRaccoon's support team. Long wait times for issue resolution, especially during critical operational periods, are common complaints.
Several reviews point out the limitations in integrating RoomRaccoon with other systems like payment gateways (Stripe, Accounting software), and OTAs.... Several reviews point out the limitations in integrating RoomRaccoon with other systems like payment gateways (Stripe, Accounting software), and OTAs. Users express their desire for more seamless integrations to avoid manual work and additional expenses.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. BnB Manager and RoomRaccoon PMS share many core Property Management Systems features, but each has unique capabilities. BnB Manager offers 0 verified integration partners, while RoomRaccoon PMS offers 88. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. RoomRaccoon PMS leads in ease of use at 4.8/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
BnB Manager: No. RoomRaccoon PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. BnB Manager has an HT Score of 0 and RoomRaccoon has 80. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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