Bnovo PMS vs. Semper:
Which Is Right for You?

The Decision

Choosing between Bnovo PMS by Bnovo and Semper boils down to your hotel’s specific operational needs, scale, and preferred user experience. Bnovo offers a more established presence with a focus on basic property management functions, while Semper provides a broader feature set with advanced automation and integrations. Both aim to streamline your property management, but they do so with different strengths.

Bnovo’s limited review count and recent absence of feedback suggest less current validation. Conversely, Semper, with over 50 reviews in recent months and a higher NPS score, demonstrates stronger user satisfaction and ongoing support. Which system aligns better with your hotel’s size and complexity?

Is Bnovo PMS or Semper Better for Hotels?

Bnovo PMS and Semper target distinct hotel profiles. Bnovo is more suitable for small to mid-sized properties such as motels and villas, especially in markets like Europe, Russia, and Asia Pacific. It’s designed to handle basic automation and connectivity, making it a practical choice if your hotel needs an affordable, straightforward PMS with multi-language support.

Semper caters to a wider array of property types, including resorts, boutique hotels, and extended stays, often in markets across Africa, Europe, and Oceania. Its extensive feature set—covering automated night audits, guest communication, online check-in/out, and integrated payments—appeals to hotels seeking comprehensive automation and multi-platform connectivity.

Given the stark contrast in review validation, Semper’s more recent and higher-rated feedback makes it the stronger contender today. Are you prioritizing a simple, budget-friendly system or a feature-rich platform with advanced automation?

Bnovo PMS vs Semper: Which Should Your Hotel Choose?

If your hotel primarily needs a simple, cost-effective PMS with channel management and multi-lingual support, go with Bnovo. It’s suitable for motels, villas, and properties with straightforward operational needs, especially if your team prefers a system with a Russian-language interface and basic automation.

On the other hand, if your property requires automation beyond basic features—including automated night audits, guest messaging, online check-in/out, and integrated payment terminals—Semper is the better fit. Its extensive feature set and higher user satisfaction ratings make it a more reliable choice for hotels looking to scale operations and improve efficiency.

In summary, choose Bnovo if your focus is on affordability and essential management, and Semper if your goal is automation, integration, and a comprehensive management platform.

Is Bnovo PMS or Semper Easier to Use?

Bnovo’s user rating of 3/5 indicates a moderate ease of use, but reviews point to issues with the interface and technical support responsiveness. Several users mention a "disgusting interface" and server crashes, which hinder staff adoption. Its onboarding process is rated 3/5, suggesting some room for improvement.

Semper’s higher ease of use rating of 4.55/5 reflects a more intuitive platform appreciated for its straightforward workflows and quick onboarding, with many users highlighting the support team’s professionalism. Users commend how new staff can learn the system rapidly, and the interface is generally more user-friendly despite some outdated visuals.

Edge: Semper.

Which Has Better Features: Bnovo or Semper?

Semper boasts a significantly larger feature set, with 77 unique features compared to Bnovo’s 2. Features exclusive to Semper include online check-in/out, automated night audits, guest messaging, integrated POS, digital registration, and revenue management, among others. It offers advanced functionalities aimed at automating operations and enhancing guest experience.

Bnovo’s standout features are limited but include sales channel connectors and automatic capacity allocation. Its key advantage is its simple connectivity with major OTAs like Airbnb and Booking.com.

Given the extensive feature count, Semper clearly has the edge for hotels seeking automation and customization.

Edge: Semper.

Which Has Better Customer Support: Bnovo or Semper?

Customer support ratings strongly favor Semper with a 4.88/5 score, with reviews praising the team’s responsiveness, friendliness, and problem-solving ability. Review quotes mention “incredibly accommodating” staff like Bea and Zizipho, and highlight fast issue resolution.

Bnovo’s support is rated at 1.25/5, with reviewers criticizing unhelpful responses and support staff working according to ITIL standards rather than user needs. One review called support “very bad,” citing server crashes and unresolved bugs.

Edge: Semper.

Which Has More Integrations: Bnovo or Semper?

Semper offers a broader ecosystem with 11 verified partners, including industry leaders like Sage, Nightbridge, and Cloudbeds, along with integrations for POS, payment processing, and booking platforms. Its API supports seamless data exchange across multiple systems.

Bnovo has only 2 verified integrations, limited to compare.me and Aiosell Technologies, which restricts its connectivity options. This makes Semper more adaptable for hotels with complex operational systems requiring diverse integrations.

Edge: Semper.

Which Do Hoteliers Rate Higher: Bnovo or Semper?

Considering recent reviews, Semper’s NPS score of 9.33/5 and near-universal praise contrast sharply with Bnovo’s 2.5/5 rating and only 25% likelihood to recommend. Semper’s users across boutique hotels, resorts, and B&Bs consistently describe the platform as “impressive,” “user-friendly,” and “supportive.”

Bnovo’s ratings are low, with only two reviews—one describes the interface as “disgusting,” and support as “very bad.” Its lack of recent reviews indicates limited current user engagement or satisfaction.

Clearly, Semper is the favored choice among hoteliers today.

Edge: Semper.

How Much Do Bnovo and Semper Cost?

Bnovo does not publicly list its pricing, which suggests a customized quote based on property size and needs. Its lack of a free trial or transparent pricing makes evaluation difficult.

Semper charges a flat monthly fee of $600, regardless of property size, with no mention of additional implementation costs. This predictable pricing structure simplifies budgeting but may be a consideration for very small hotels.

Edge: Semper, for transparent pricing.

What Type of Hotel Should Use Bnovo?

• Hotels that need a simple, cost-effective PMS with basic channel management.
• Motels and villas in Europe, Russia, or Asia Pacific seeking multi-language support.
• Properties that prioritize connectivity with OTAs like Airbnb and Booking.com.
• Teams that want a straightforward implementation without extensive automation.

Not ideal if you require advanced automation, guest engagement tools, or high-level support. Large resorts or properties aiming for comprehensive systems may find Bnovo’s features insufficient.

What Type of Hotel Should Use Semper?

• Hotels seeking automation of routine tasks, including online check-in/out, night audits, and guest messaging.
• Properties that value detailed reporting, stock control, and integrated POS systems.
• Hotels in need of multi-platform connectivity, including multiple OTAs and payment gateways.
• Teams that want a user-friendly, support-backed platform capable of scaling with growth.

Not ideal if you operate a very small or budget hotel that only needs basic management functions. Some users find the interface outdated and performance occasionally lagging, so tech-heavy properties should consider this.

Semper vs Bnovo: The Bottom Line for Hotels

Semper stands out as the more validated and feature-rich system, with a strong recent review presence and high satisfaction scores. Its extensive automation, integrations, and support make it suitable for hotels aiming to streamline operations and enhance guest experience.

Bnovo offers a simple, affordable option for small properties, especially in specific regions, but its limited features and support issues suggest it’s better suited for properties with minimal automation needs.

If your hotel demands automation, advanced integrations, and reliable support, Semper is the clear choice. Conversely, if your focus is on basic connectivity and cost savings, Bnovo may meet your needs, but be aware of its current support limitations.

Note: This comparison is based on the most recent and available data; always verify current features, pricing, and support levels directly with vendors before making a final decision.