The complete cloud hospitality platform
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Semper
4.7 (57 REVIEWS)
HT Score
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Semper
Ranked 24 (out of 316) in Property Management Systems
Single Integrated Cloud-Based Technology Solution Designed to Elevate Your Business
94% recommended by 57 hotels
Semper has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.
Bell - AI powered product analyst
I analyzed all of Semper’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like how Semper streamlines property management, especially its time-saving integrations with POS and booking systems. Its responsive, knowledgeable support team, including stand-out mentions of team members like Bea and Zizipho, is praised for enhancing user experience and resolving issues promptly. Users value the customized and comprehensive reporting features for accounting and stock control, although some note the system can occasionally lag and its interface appears outdated. Semper integrates multiple platforms, providing a single solution for various needs including reservations and stock management, contributing to increased efficiency and ease of use.
Support
Supportive
Hoteliers often express high satisfaction with Semper’s customer support. The support team is described as always willing to assist, with a system in place to escalate issues to additional technicians when initial assistance is insufficient. They appreciate the promptness of the response time, often within 1-2 hours, allowing them to continue operations with minimal delays. Personal accounts highlight specific staff members like Bea, Xola, and Luvuyo, who are praised for their friendliness, patience, and comprehensive system knowledge. The ability to be reachable via platforms like WhatsApp is noted as a significant advantage, ensuring timely help without long waiting periods. User feedback underscores that their experience with the support team generally exceeds expectations, with clear communication and patient guidance, especially beneficial for new users needing training and system familiarization. Overall, the consistent effectiveness, detailed problem-solving, and overall professionalism of the Semper support team contribute to their excellent reputation among hoteliers.
HR & Admin Assistant
5 months ago
Verified
... When phoning for support, the team is always willing and if the Tech I am dealing with can not assist , then another Tech is added to support to assist ...
See full reviewHR & Admin Assistant
5 months ago
Verified
... When phoning for support, the team is always willing and if the Tech I am dealing with can not assist , then another Tech is added to support to assist ...
See full reviewHR & Admin Assistant
5 months ago
Verified
... When phoning for support, the team is always willing and if the Tech I am dealing with can not assist , then another Tech is added to support to assist ...
See full reviewHR & Admin Assistant
5 months ago
Verified
... When phoning for support, the team is always willing and if the Tech I am dealing with can not assist , then another Tech is added to support to assist ...
See full reviewMarketing Manager
5 months ago
Verified
... Their response time and accuracy in resolving the issue. Response time is usually within 1-2 hours and that allows us to continue without much delay. ...
See full reviewMarketing Manager
5 months ago
Verified
... Their response time and accuracy in resolving the issue. Response time is usually within 1-2 hours and that allows us to continue without much delay. ...
See full reviewReservations Agent
5 months ago
Verified
... I like the fact that you are reachable on WhatsApp, I didn't need to wait for 3 days to receive help. ...
See full reviewReservations Agent
5 months ago
Verified
... I like the fact that you are reachable on WhatsApp, I didn't need to wait for 3 days to receive help. ...
See full reviewReservations Agent
5 months ago
Verified
... Nothing at all so far so good. I can't fault you on anything. The service I received exceeded my expectations. Thank you Luvuyo for your Kind assistance and professionalism. ...
See full reviewAssistant Manager
5 months ago
Verified
... The service from the agent is excellent, communication is clear, they are patient. That we so much appreciate. ...
See full reviewAssistant Manager
5 months ago
Verified
... My experience with the comapany has been excellent. ...
See full reviewAssistant Manager
5 months ago
Verified
... My experience with the comapany has been excellent. ...
See full reviewAssistant Manager
5 months ago
Verified
... The service from the agent is excellent, communication is clear, they are patient. That we so much appreciate. ...
See full reviewAssistant Manager
5 months ago
Verified
... My experience with the comapany has been excellent. ...
See full reviewAssistant Manager
5 months ago
Verified
... We as the hospitality industry never had any concern with the company. They are quick to respond, assistance telephonically is excellent. ...
See full reviewAssistant Manager
5 months ago
Verified
... The service from the agent is excellent, communication is clear, they are patient. That we so much appreciate. ...
See full reviewManager
5 months ago
Verified
... Christian was very helpful and explained what was happening whilst fixing my problem ...
See full reviewManager
5 months ago
Verified
... Christian was very helpful and explained what was happening whilst fixing my problem ...
See full reviewManager
5 months ago
Verified
... Nothing could be improved. Everything was dealt with efficiently and I would definitely recommend Semper to everyone I know. Thank you ...
See full reviewAsst.GM
5 months ago
Verified
... Quick response from BEA and knowledgeable to requests, directions to complete tasks, effectiveness and how easy it is to work on the system even without extensive knowledge of semper. ...
See full reviewManager
5 months ago
Verified
... Bea is a very friendly and helpful support employee. She is patient with new learners and knows the system well. ...
See full reviewManager
5 months ago
Verified
... Bea is a very friendly and helpful support employee. She is patient with new learners and knows the system well. ...
See full reviewManager
5 months ago
Verified
... Bea is a very friendly and helpful support employee. She is patient with new learners and knows the system well. ...
See full reviewManager
5 months ago
Verified
... Bea is a very friendly and helpful support employee. She is patient with new learners and knows the system well. ...
See full reviewManager
5 months ago
Verified
... We are struggling a lot with the system, but Semper is helping to get everything up and running to use system correct. ...
See full reviewManager
5 months ago
Verified
... Bea is a very friendly and helpful support employee. She is patient with new learners and knows the system well. ...
See full reviewFRONT OFFICE AND FOOD & BERV MANAGER
5 months ago
Verified
... Every time I need assistance with some i am mainly assisted by Xola and he always gets my enquiry and everything I always struggle with and his explanation and guiding is always 100%. ...
See full reviewFRONT OFFICE AND FOOD & BERV MANAGER
5 months ago
Verified
... Every time I need assistance with some i am mainly assisted by Xola and he always gets my enquiry and everything I always struggle with and his explanation and guiding is always 100%. ...
See full reviewFRONT OFFICE AND FOOD & BERV MANAGER
5 months ago
Verified
... Every time I need assistance with some i am mainly assisted by Xola and he always gets my enquiry and everything I always struggle with and his explanation and guiding is always 100%. ...
See full reviewFRONT OFFICE AND FOOD & BERV MANAGER
5 months ago
Verified
... Every time I need assistance with some i am mainly assisted by Xola and he always gets my enquiry and everything I always struggle with and his explanation and guiding is always 100%. ...
See full reviewFRONT OFFICE AND FOOD & BERV MANAGER
5 months ago
Verified
... Every time I need assistance with some i am mainly assisted by Xola and he always gets my enquiry and everything I always struggle with and his explanation and guiding is always 100%. ...
See full reviewFRONT OFFICE AND FOOD & BERV MANAGER
5 months ago
Verified
... Every time I need assistance with some i am mainly assisted by Xola and he always gets my enquiry and everything I always struggle with and his explanation and guiding is always 100%. ...
See full reviewFRONT OFFICE AND FOOD & BERV MANAGER
5 months ago
Verified
... Every time I need assistance with some i am mainly assisted by Xola and he always gets my enquiry and everything I always struggle with and his explanation and guiding is always 100%. ...
See full reviewGeneral Manager
4 months ago
Verified
... The Online Support we receive from the Semper technicians are second to none. I am truly very happy with everything they provide. Wonderful company, amazing service. ...
See full reviewGeneral Manager
4 months ago
Verified
... The Online Support we receive from the Semper technicians are second to none. I am truly very happy with everything they provide. Wonderful company, amazing service. ...
See full reviewOperations manager
4 months ago
Verified
... I needed some help changing products and I was helped very efficiently. I was given very precise answers to my problems and Luvuyo was also well trained on the system. ...
See full reviewOperations manager
4 months ago
Verified
... I needed some help changing products and I was helped very efficiently. I was given very precise answers to my problems and Luvuyo was also well trained on the system. ...
See full reviewFront office manager
4 months ago
Verified
... The services was absolute great. The agent was well trained and could answer and resolved all questions we had. All our problems were resolved in no time. ...
See full reviewFront office manager
4 months ago
Verified
... The services was absolute great. The agent was well trained and could answer and resolved all questions we had. All our problems were resolved in no time. ...
See full reviewFront office manager
4 months ago
Verified
... For now there were no improvements needed during this particular call. There might be some issues with the system though but that would need more time to explain ...
See full reviewFront office manager
4 months ago
Verified
... The services was absolute great. The agent was well trained and could answer and resolved all questions we had. All our problems were resolved in no time. ...
See full reviewAutomation
Streamlined
Hoteliers often express concerns regarding the automation features of Semper’s Property Management Systems. They highlight that the lack of live automation in stock management creates significant challenges in their inventory processes, especially given the 24/7 nature of their operations. Users stress the importance of real-time automated systems that can efficiently handle and streamline tasks to reduce manual intervention and errors. The absence of such features appears to lead to operational inefficiencies, affecting overall workflow and productivity.
HR & Admin Assistant
5 months ago
Verified
... For the Stock Management not be a live system. This has created so many problems for us stock wise as we are 24/7 operation ...
See full reviewHR & Admin Assistant
5 months ago
Verified
... For the Stock Management not be a live system. This has created so many problems for us stock wise as we are 24/7 operation ...
See full reviewIntegrations
Connected
Hoteliers often find that Semper's Property Management System provides various integration options that enhance its functionality as an all-in-one solution for managing hotels and guesthouses. Users appreciate the range of integrations with systems such as PMS, CRM, and payment processors, which help streamline business operations. Despite the overall satisfaction, some hoteliers have suggested that further enhancements could include integrating business source features within the conference management system. While the current integrations are reliable and meet many business needs, there is a desire for expanded customization options to better fit specific operational requirements. Overall, these integrations are seen as a positive aspect, contributing to a more seamless management experience.
General Manager
5 months ago
Verified
... It is a great product and does what it is designed to do. The various add on products from Semper makes this an all in one solution for any hotel or guesthouse to effectively manage their business. ...
See full reviewGeneral Manager
5 months ago
Verified
... It is a great product and does what it is designed to do. The various add on products from Semper makes this an all in one solution for any hotel or guesthouse to effectively manage their business. ...
See full reviewFRONT OFFICE AND FOOD & BERV MANAGER
5 months ago
Verified
... If Semper could add business source on conference management system like it is included on property management system, thank you. ...
See full reviewValue
Balanced
Hoteliers often commend Semper's Property Management Systems for offering significant value for money. They highlight that the software is cost-effective and provides a high return on investment by efficiently managing hotel operations. Users are satisfied with the comprehensive set of features that justify its pricing, emphasizing that it stands out positively compared to competitors. They appreciate the transparent pricing structure with no hidden fees, contributing to a perceived fairness in cost. Additionally, the free trials or demos are valued as they help potential users evaluate the software's suitability for their needs before any commitment, supporting informed purchasing decisions.
Assistant Manager
5 months ago
Verified
... My experience with the comapany has been excellent. ...
See full reviewManager
5 months ago
Verified
... Nothing could be improved. Everything was dealt with efficiently and I would definitely recommend Semper to everyone I know. Thank you ...
See full reviewGeneral Manager
5 months ago
Verified
... It is a great product and does what it is designed to do. The various add on products from Semper makes this an all in one solution for any hotel or guesthouse to effectively manage their business. ...
See full reviewAsst.GM
5 months ago
Verified
... Nothing for now, everything is straightforward. Easy to correct and revenue allocation including invoice setups. Honestly nothing to worry about. ...
See full reviewManager
5 months ago
Verified
... Bea is a very friendly and helpful support employee. She is patient with new learners and knows the system well. ...
See full reviewGeneral Manager
4 months ago
Verified
... The Online Support we receive from the Semper technicians are second to none. I am truly very happy with everything they provide. Wonderful company, amazing service. ...
See full reviewGeneral Manager
4 months ago
Verified
... I am honestly happy with everything cannot think of a single thing they need to improve on. Keep doing things this way Semper. ...
See full reviewFunctionality
Reliable
Hoteliers often notice certain functionality aspects of the Semper Property Management Systems. Key tasks like booking and reporting are generally well-handled by the system, reflecting its core feature strength. However, some users encounter problems with stock management not being live, which creates operational challenges, particularly for those running 24/7 operations. The search function in the back office is another area that may require improvement to enable more accurate searches, including function-specific or report-focused searches. Users appreciate the knowledgeable and prompt support from staff, which aids in addressing system struggles and helps users effectively utilize the software’s capabilities. Overall, functionality tends to align well with user needs, although there could be enhancements in real-time stock management and search functionalities.
HR & Admin Assistant
5 months ago
Verified
... For the Stock Management not be a live system. This has created so many problems for us stock wise as we are 24/7 operation ...
See full reviewHR & Admin Assistant
5 months ago
Verified
... For the Stock Management not be a live system. This has created so many problems for us stock wise as we are 24/7 operation ...
See full reviewHR & Admin Assistant
5 months ago
Verified
... For the Stock Management not be a live system. This has created so many problems for us stock wise as we are 24/7 operation ...
See full reviewHR & Admin Assistant
5 months ago
Verified
... For the Stock Management not be a live system. This has created so many problems for us stock wise as we are 24/7 operation ...
See full reviewMarketing Manager
5 months ago
Verified
... Search function on the back office could be improved to allow for more accurate searches. A function search or specific report search might help. ...
See full reviewMarketing Manager
5 months ago
Verified
... Search function on the back office could be improved to allow for more accurate searches. A function search or specific report search might help. ...
See full reviewMarketing Manager
5 months ago
Verified
... Search function on the back office could be improved to allow for more accurate searches. A function search or specific report search might help. ...
See full reviewMarketing Manager
5 months ago
Verified
... Search function on the back office could be improved to allow for more accurate searches. A function search or specific report search might help. ...
See full reviewGeneral Manager
5 months ago
Verified
... It is a great product and does what it is designed to do. The various add on products from Semper makes this an all in one solution for any hotel or guesthouse to effectively manage their business. ...
See full reviewAsst.GM
5 months ago
Verified
... Quick response from BEA and knowledgeable to requests, directions to complete tasks, effectiveness and how easy it is to work on the system even without extensive knowledge of semper. ...
See full reviewAsst.GM
5 months ago
Verified
... Quick response from BEA and knowledgeable to requests, directions to complete tasks, effectiveness and how easy it is to work on the system even without extensive knowledge of semper. ...
See full reviewAsst.GM
5 months ago
Verified
... Nothing for now, everything is straightforward. Easy to correct and revenue allocation including invoice setups. Honestly nothing to worry about. ...
See full reviewAsst.GM
5 months ago
Verified
... Close & post, Month end, reconciling invoice 5515 ...
See full reviewAsst.GM
5 months ago
Verified
... Quick response from BEA and knowledgeable to requests, directions to complete tasks, effectiveness and how easy it is to work on the system even without extensive knowledge of semper. ...
See full reviewManager
5 months ago
Verified
... Bea is a very friendly and helpful support employee. She is patient with new learners and knows the system well. ...
See full reviewManager
5 months ago
Verified
... We are struggling a lot with the system, but Semper is helping to get everything up and running to use system correct. ...
See full reviewManager
5 months ago
Verified
... We are struggling a lot with the system, but Semper is helping to get everything up and running to use system correct. ...
See full reviewManager
5 months ago
Verified
... Bea is a very friendly and helpful support employee. She is patient with new learners and knows the system well. ...
See full reviewManager
5 months ago
Verified
... Bea is a very friendly and helpful support employee. She is patient with new learners and knows the system well. ...
See full reviewManager
5 months ago
Verified
... Bea is a very friendly and helpful support employee. She is patient with new learners and knows the system well. ...
See full reviewManager
5 months ago
Verified
... We are struggling a lot with the system, but Semper is helping to get everything up and running to use system correct. ...
See full reviewManager
5 months ago
Verified
... We are struggling a lot with the system, but Semper is helping to get everything up and running to use system correct. ...
See full reviewEvent Administrator
5 months ago
Verified
... Semper is the most friendly user software I've experienced. The staff is always super friendly and always willing to help at all times, most notably Luvuyo and Zizipho. The service from Semper is of ...
See full reviewFRONT OFFICE AND FOOD & BERV MANAGER
5 months ago
Verified
... Every time I need assistance with some i am mainly assisted by Xola and he always gets my enquiry and everything I always struggle with and his explanation and guiding is always 100%. ...
See full reviewFRONT OFFICE AND FOOD & BERV MANAGER
5 months ago
Verified
... If Semper could add business source on conference management system like it is included on property management system, thank you. ...
See full reviewFRONT OFFICE AND FOOD & BERV MANAGER
5 months ago
Verified
... If Semper could add business source on conference management system like it is included on property management system, thank you. ...
See full reviewOperations manager
4 months ago
Verified
... I needed some help changing products and I was helped very efficiently. I was given very precise answers to my problems and Luvuyo was also well trained on the system. ...
See full reviewUser Interface
Accessible
Hoteliers often express that while Semper’s Property Management System is praised for its functionality and effectiveness, the user interface presents challenges. Specifically, users highlight a desire for better ease of navigation, citing difficulties in getting a comprehensive view, such as a two-month birds-eye calendar for reservations. The visual design appears to be lacking expressiveness, leading to potential user dissatisfaction. While the product is capable of delivering its intended purpose, the lack of customizability and clarity of information, particularly in relation to the zooming feature, is a deterrent to some users adopting the cloud-based version. Some feedback also points to a desire for clearer initial communication from support personnel to improve the initial user experience. Overall, while the system is effective for managing bookings and operations, improvements in the user interface could increase its appeal to users.
General Manager
5 months ago
Verified
... Concerning the Cloud based version, I would love to have the two month birds eye view of reservations on the calendar. For only this reason I am not utilizing the cloud based version as the zoom in ...
See full reviewGeneral Manager
5 months ago
Verified
... Concerning the Cloud based version, I would love to have the two month birds eye view of reservations on the calendar. For only this reason I am not utilizing the cloud based version as the zoom in ...
See full reviewGeneral Manager
5 months ago
Verified
... Concerning the Cloud based version, I would love to have the two month birds eye view of reservations on the calendar. For only this reason I am not utilizing the cloud based version as the zoom in ...
See full reviewGeneral Manager
5 months ago
Verified
... Concerning the Cloud based version, I would love to have the two month birds eye view of reservations on the calendar. For only this reason I am not utilizing the cloud based version as the zoom in and out and inability to see a broader ...
See full reviewGeneral Manager
5 months ago
Verified
... It is a great product and does what it is designed to do. The various add on products from Semper makes this an all in one solution for any hotel or guesthouse to effectively manage their business. ...
See full reviewGeneral Manager
5 months ago
Verified
... Concerning the Cloud based version, I would love to have the two month birds eye view of reservations on the calendar. For only this reason I am not utilizing the cloud based version as the zoom in ...
See full reviewGeneral Manager
5 months ago
Verified
... It is a great product and does what it is designed to do. The various add on products from Semper makes this an all in one solution for any hotel or guesthouse to effectively manage their business. ...
See full reviewAsst.GM
5 months ago
Verified
... Quick response from BEA and knowledgeable to requests, directions to complete tasks, effectiveness and how easy it is to work on the system even without extensive knowledge of semper. ...
See full reviewOperations manager
4 months ago
Verified
... If it is possible, the name of the person helping should be mentioned in the first message. I have always had to ask the name again if the signal connection is not good and would help if it is on the ...
See full reviewOperations manager
4 months ago
Verified
... If it is possible, the name of the person helping should be mentioned in the first message. I have always had to ask the name again if the signal connection is not good and would help if it is on the ...
See full reviewOperations manager
4 months ago
Verified
... If it is possible, the name of the person helping should be mentioned in the first message. I have always had to ask the name again if the signal connection is not good and would help if it is on the ...
See full reviewHoteliers Most Frequently Mention
What Types of Hotels Semper is Popular For
Size
2 | Large (75-199 room)
18 | Medium (25-74 room)
26 | Small (10-24 room)
1 | X-Large (200+ room)
10 | X-Small (1-9 room)
Country
42 | South Africa
2 | Mozambique
2 | Zambia
2 | Botswana
2 | Namibia
1 | Malawi
1 | Tanzania
1 | Australia
1 | Lesotho
1 | Nepal
Type
21 | Bed & Breakfast & Inns
21 | Boutiques
4 | Branded Hotels
1 | Casinos
5 | City Center Hotels
15 | Airport/Conference Hotels
3 | Extended Stay & Serviced Apartments
3 | Hostels
9 | Limited Service & Budget Hotels
32 | Luxury Hotels
1 | Motels
19 | Resorts
3 | RV Parks & Campgrounds
1 | Vacation Rentals & Villas
Region
1 | Asia Pacific
1 | Oceania
53 | Africa
Category
57 | Property Management Systems
Didn’t find what you were looking for?
What is Semper?
Founded in 1997 | Headquarters in | 20 employees
Semper is a comprehensive Property Management System (PMS) designed to streamline hotel operations and optimize revenue. Semper enhances efficiency by integrating key systems such as POS, booking, and stock management into one platform, automating routine tasks. This seamless integration saves time and reduces operational complexity, allowing hoteliers to focus on providing excellent guest experiences. Users appreciate Semper for its customized reporting features, which offer valuable insights into accounting and stock control. Additionally, the dedicated support team ensures quick resolution of issues, making Semper a reliable and user-centric solution for property management.
Semper Alternatives
Not sure if Semper is right for your hotel? Here are similar Property Management Systems vendors that could be a good fit for your hotel:
Capabilities
Semper doesn’t have any benefits or use cases available
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Spa
4/5 features
Available Add-ons & Modules
Channel Manager
Channel Managers
Our diverse Channel Management offering connects you to the world’s extensive online booking platforms.
We facilitate you with managing your inventory distribution, rates, reviews and reservations received across all integrated OTA channels.
Overcome the trouble of overbooking or rate disparity by automatically updating the latest rates and inventory across all channels.
Booking Engine
Booking Engine
Semper’s Booking Engine Module is software integrated on your website and social media pages. It lets you acquire and process commission-free direct bookings. Guests can check availability and book their stay directly from your website.
Regardless of size, any property type can integrate the Booking Engine within their website.
Point Of Sale (POS)
Hotel Restaurant POS Systems
Semper’s Point of Sale and Inventory Module is a comprehensive system designed to help grow your F&B business while enhancing guest experiences.
Available as either a cloud-based or local POS, it handles orders, menu billing, payments, and inventory management. The platform also offers detailed insights and reports.
Ideal for a variety of establishments, including restaurants, cafes, bakeries, bars, fast-food joints, lounges, nightclubs, and more.
Housekeeping
Housekeeping Software
Eliminate ineffective clipboards and checklists for the housekeeping staff. With our smart Housekeeping Module, staff can instantly check and update room statuses using a smart device.
Key Benefits of the housekeeping functionality:
- Instantly update status per room
- Measure staff productivity
- Immediate and efficient update using a smart device
- Advanced control and seamless handover
Event Management Software
Event Management Software
Semper’s Event Management Module facilitates your need to create interactive, enriching and memorable experiences for your guests, while managing all aspects of your events and conferences seamlessly.
Organise your equipment, crew, transport, documents, and files in one place to maximise the impact of meetings and events of all sizes.
This Module fully integrates into Semper’s PMS system for smooth workflow, and greater productivity.
Contactless Check-In and Check-Out
Contactless Check-in
Upgrade your hotel’s check-in process with our contactless and automated solution, providing your guests with a seamless and safe experience. Eliminate wait times, improve accuracy, and free up staff time to focus on enhancing your guests’ stay.
Guest Online Services
Guest Room Management System
Once your guests arrive, make it easy for them to:
- View account details in detail
- Request services quickly and easily
- Order meals and drinks with just a few clicks
- Make secure online payments
- Check-out quickly and conveniently
All done online using a cell phone, tablet or PC. No apps to install.
CRM
Hotel CRM & Email Marketing
Semper enhances business growth with its integrated CRM functionality, particularly for hoteliers. It allows for the creation of detailed guest profiles to:
Personalizing Marketing: Tailor marketing efforts based on guest profiles, such as sending targeted promotions for interests like surfing.
Enhancing Customer Service: Improve guest experiences by remembering and catering to personal preferences.
Innovating Offerings: Develop new services, like yoga classes, based on guest interests to attract and engage them further.
Hotel Management Software
Property Management Systems
Semper is an advanced hotel management software that simplifies and optimizes hotel operations. Key features include efficient reservation management, seamless front desk operations, and comprehensive guest management. A standout feature is its integrated channel manager, which allows hotels to connect with multiple online booking platforms, ensuring real-time availability and rate updates across all channels. This integration helps maximize occupancy and revenue while minimizing overbookings.
Semper Reviews Summary
Ease of Use
4.5/5
Customer Support
4.9/5
ROI
4.5/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, Semper is the #24 most trending product in the Property Management Systems category (out of 316) and the #478 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSemper’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Semper Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Powerful. Intuitive. Unified. One platform to run your property.
OPERA Property Management Suite - from independents to global brands, OPERA is the flexible, configurable, intuitive solution to manage your entire operation
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Hotelier Rating
Hoteliers say
Hoteliers like how Semper streamlines property management, especially its time-saving integrations with POS and booking systems. Its responsive, knowledgeable support team, including stand-out mentions of team members like Bea and Zizipho, is praised for enhancing user experience and resolving issues promptly. Users value the customized and comprehensive reporting features for accounting and stock control, although some note the system can occasionally lag and its interface appears outdated. Semper integrates multiple platforms, providing a single solution for various needs including reservations and stock management, contributing to increased efficiency and ease of use.
AI-generated from the text of customer reviews
Looking for specific info?
10
Great services
Front office manager from 50-74 room Bed & Breakfast & Inn in Johannesburg (South Africa)
Verified
4 months ago
The services was absolute great. The agent was well trained and could answer and resolved all questions we had. All our problems were resolved in no time.
South Africa
South Africa
Front office manager
Medium Hotel
10
Quick and precise answers and instructions from Luvuyo.
Operations manager from 5 to 9 room Airport/Conference Hotel in Francistown (Botswana)
Verified
4 months ago
I needed some help changing products and I was helped very efficiently. I was given very precise answers to my problems and Luvuyo was also well trained on the system.
Botswana
Botswana
Operations manager
X-Small Hotel
10
Support received second to none. Thank you Luvuyo.
General Manager from 10 to 24 room Bed & Breakfast & Inn in Winterton (South Africa)
Verified
4 months ago
The Online Support we receive from the Semper technicians are second to none. I am truly very happy with everything they provide. Wonderful company, amazing service.
South Africa
South Africa
General Manager
Small Hotel
10
Semper services
FRONT OFFICE AND FOOD & BERV MANAGER from 25-49 room Branded Hotel in Bloemfontein (South Africa)
Verified
5 months ago
Every time I need assistance with some i am mainly assisted by Xola and he always gets my enquiry and everything I always struggle with and his explanation and guiding is always 100%.
South Africa
South Africa
FRONT OFFICE AND FOOD & BERV MANAGER
Medium Hotel
10
5 Star Service from Semper
Event Administrator from 5 to 9 room Bed & Breakfast & Inn in Pretoria (South Africa)
Verified
5 months ago
Semper is the most friendly user software I've experienced. The staff is always super friendly and always willing to help at all times, most notably Luvuyo and Zizipho. The service from Semper is of high standards.
South Africa
South Africa
Event Administrator
X-Small Hotel
8
Training and support - Bea
Manager from 10 to 24 room Luxury Hotel in Outjo (Namibia)
Verified
5 months ago
Bea is a very friendly and helpful support employee. She is patient with new learners and knows the system well.
Namibia
Namibia
Manager
Small Hotel
10
Close & post, Month end, reconciling invoice 5515
Asst.GM from 50-74 room Airport/Conference Hotel in De Doorns (South Africa)
Verified
5 months ago
Quick response from BEA and knowledgeable to requests, directions to complete tasks, effectiveness and how easy it is to work on the system even without extensive knowledge of semper.
South Africa
South Africa
Asst.GM
Medium Hotel
10
Fast and Efficient support.
General Manager from 50-74 room Bed & Breakfast & Inn in Cape Town (South Africa)
Verified
5 months ago
It is a great product and does what it is designed to do. The various add on products from Semper makes this an all in one solution for any hotel or guesthouse to effectively manage their business.
South Africa
South Africa
General Manager
Medium Hotel
10
Christian was very helpful and explained what was happening whilst fixing my problem
Manager from 200 to 499 room Luxury Hotel in Playa del Ingles (Canary Islands)
Verified
5 months ago
The quick and efficient way that Christian assisted me and corrected the problem. He explained every thing that he did.
Canary Islands
Canary Islands
Manager
X-Large Hotel
10
My experience with the comapany has been excellent.
Assistant Manager from 50-74 room Boutique in Mossel Bay (South Africa)
Verified
5 months ago
The service from the agent is excellent, communication is clear, they are patient. That we so much appreciate.
South Africa
South Africa
Assistant Manager
Medium Hotel
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Support
Unverified
Semper has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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