Semper

4.7 (57 REVIEWS)

HT Score

74 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Semper

Name: Semper
Rating: 4.7 (57 reviews)

4.7 (57 REVIEWS)

Ranked 26 (out of 315) in Property Management Systems

Single Integrated Cloud-Based Technology Solution Designed to Elevate Your Business

94% recommended by 57 hotels

Semper has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

Bell avatar Bell - AI powered product analyst

I analyzed all of Semper’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like how Semper streamlines property management, especially its time-saving integrations with POS and booking systems. Its responsive, knowledgeable support team, including stand-out mentions of team members like Bea and Zizipho, is praised for enhancing user experience and resolving issues promptly. Users value the customized and comprehensive reporting features for accounting and stock control, although some note the system can occasionally lag and its interface appears outdated. Semper integrates multiple platforms, providing a single solution for various needs including reservations and stock management, contributing to increased efficiency and ease of use.

Read their reviews

Support

World-class

12 reviews mentions in "Support"

12 positive

0 negative

Hoteliers often express high satisfaction with Semper’s customer support. The support team is described as always willing to assist, with a system in place to escalate issues to additional technicians when initial assistance is insufficient. They appreciate the promptness of the response time, often within 1-2 hours, allowing them to continue operations with minimal delays. Personal accounts highlight specific staff members like Bea, Xola, and Luvuyo, who are praised for their friendliness, patience, and comprehensive system knowledge. The ability to be reachable via platforms like WhatsApp is noted as a significant advantage, ensuring timely help without long waiting periods. User feedback underscores that their experience with the support team generally exceeds expectations, with clear communication and patient guidance, especially beneficial for new users needing training and system familiarization. Overall, the consistent effectiveness, detailed problem-solving, and overall professionalism of the Semper support team contribute to their excellent reputation among hoteliers.

Front office manager

6 months ago

Verified

... The services was absolute great. The agent was well trained and could answer and resolved all questions we had. All our problems were resolved in no time. ...

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Operations manager

6 months ago

Verified

... I needed some help changing products and I was helped very efficiently. I was given very precise answers to my problems and Luvuyo was also well trained on the system. ...

See full review

General Manager

6 months ago

Verified

... The Online Support we receive from the Semper technicians are second to none. I am truly very happy with everything they provide. Wonderful company, amazing service. ...

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FRONT OFFICE AND FOOD & BERV MANAGER

6 months ago

Verified

... Every time I need assistance with some i am mainly assisted by Xola and he always gets my enquiry and everything I always struggle with and his explanation and guiding is always 100%. ...

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Asst.GM

7 months ago

Verified

... Quick response from BEA and knowledgeable to requests, directions to complete tasks, effectiveness and how easy it is to work on the system even without extensive knowledge of semper. ...

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Manager

7 months ago

Verified

... Training and support - Bea ...

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Event Administrator

7 months ago

Verified

... 5 Star Service from Semper ...

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Manager

7 months ago

Verified

... Christian was very helpful and explained what was happening whilst fixing my problem ... ... Nothing could be improved. Everything was dealt with efficiently and I would definitely ...

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Assistant Manager

7 months ago

Verified

... The service from the agent is excellent, communication is clear, they are patient. That we so much appreciate. ...

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Reservations Agent

7 months ago

Verified

... Nothing at all so far so good. I can't fault you on anything. The service I received exceeded my expectations. Thank you Luvuyo for your Kind assistance and professionalism. ...

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Marketing Manager

7 months ago

Verified

... Their response time and accuracy in resolving the issue. Response time is usually within 1-2 hours and that allows us to continue without much delay. ...

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HR & Admin Assistant

7 months ago

Verified

... When phoning for support, the team is always willing and if the Tech I am dealing with can not assist , then another Tech is added to support to assist ...

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Automation

Streamlined

1 reviews mentions in "Automation"

0 positive

1 negative

Hoteliers often express concerns regarding the automation features of Semper’s Property Management Systems. They highlight that the lack of live automation in stock management creates significant challenges in their inventory processes, especially given the 24/7 nature of their operations. Users stress the importance of real-time automated systems that can efficiently handle and streamline tasks to reduce manual intervention and errors. The absence of such features appears to lead to operational inefficiencies, affecting overall workflow and productivity.

HR & Admin Assistant

7 months ago

Verified

... For the Stock Management not be a live system. This has created so many problems for us stock wise as we are 24/7 operation ...

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Integrations

Seamless

1 reviews mentions in "Integrations"

1 positive

0 negative

Hoteliers often find that Semper's Property Management System provides various integration options that enhance its functionality as an all-in-one solution for managing hotels and guesthouses. Users appreciate the range of integrations with systems such as PMS, CRM, and payment processors, which help streamline business operations. Despite the overall satisfaction, some hoteliers have suggested that further enhancements could include integrating business source features within the conference management system. While the current integrations are reliable and meet many business needs, there is a desire for expanded customization options to better fit specific operational requirements. Overall, these integrations are seen as a positive aspect, contributing to a more seamless management experience.

FRONT OFFICE AND FOOD & BERV MANAGER

6 months ago

Verified

... If Semper could add business source on conference management system like it is included on property management system, thank you. ...

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General Manager

7 months ago

Verified

... It is a great product and does what it is designed to do. The various add on products from Semper makes this an all in one solution for any hotel or guesthouse to effectively manage their business. ...

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Value

High return

7 reviews mentions in "Value"

7 positive

0 negative

Hoteliers often commend Semper's Property Management Systems for offering significant value for money. They highlight that the software is cost-effective and provides a high return on investment by efficiently managing hotel operations. Users are satisfied with the comprehensive set of features that justify its pricing, emphasizing that it stands out positively compared to competitors. They appreciate the transparent pricing structure with no hidden fees, contributing to a perceived fairness in cost. Additionally, the free trials or demos are valued as they help potential users evaluate the software's suitability for their needs before any commitment, supporting informed purchasing decisions.

Front office manager

6 months ago

Verified

... The services was absolute great. The agent was well trained and could answer and resolved all questions we had. All our problems were resolved in no time. ...

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General Manager

6 months ago

Verified

... I am honestly happy with everything cannot think of a single thing they need to improve on. Keep doing things this way Semper. ...

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General Manager

7 months ago

Verified

See full review

Asst.GM

7 months ago

Verified

... Nothing for now, everything is straightforward. Easy to correct and revenue allocation including invoice setups. Honestly nothing to worry about. ...

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Manager

7 months ago

Verified

... Bea is a very friendly and helpful support employee. She is patient with new learners and knows the system well. ...

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Manager

7 months ago

Verified

... Nothing could be improved. Everything was dealt with efficiently and I would definitely recommend Semper to everyone I know. Thank you ...

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Assistant Manager

7 months ago

Verified

... My experience with the comapany has been excellent. ...

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Functionality

Balanced

8 reviews mentions in "Functionality"

4 positive

4 negative

Hoteliers often notice certain functionality aspects of the Semper Property Management Systems. Key tasks like booking and reporting are generally well-handled by the system, reflecting its core feature strength. However, some users encounter problems with stock management not being live, which creates operational challenges, particularly for those running 24/7 operations. The search function in the back office is another area that may require improvement to enable more accurate searches, including function-specific or report-focused searches. Users appreciate the knowledgeable and prompt support from staff, which aids in addressing system struggles and helps users effectively utilize the software’s capabilities. Overall, functionality tends to align well with user needs, although there could be enhancements in real-time stock management and search functionalities.

Operations manager

6 months ago

Verified

... I needed some help changing products and I was helped very efficiently. I was given very precise answers to my problems and Luvuyo was also well trained on the system. ...

See full review

FRONT OFFICE AND FOOD & BERV MANAGER

6 months ago

Verified

... Every time I need assistance with some i am mainly assisted by Xola and he always gets my enquiry and everything I always struggle with and his explanation and guiding is always 100%. ...

See full review

Asst.GM

7 months ago

Verified

... Nothing for now, everything is straightforward. Easy to correct and revenue allocation including invoice setups. Honestly nothing to worry about. ...

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Manager

7 months ago

Verified

... We are struggling a lot with the system, but Semper is helping to get everything up and running to use system correct. ...

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Event Administrator

7 months ago

Verified

... Semper is the most friendly user software I've experienced. The staff is always super ...

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General Manager

7 months ago

Verified

See full review

Marketing Manager

7 months ago

Verified

... Search function on the back office could be improved to allow for more accurate searches. A function search or specific report search might help. ...

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HR & Admin Assistant

7 months ago

Verified

... For the Stock Management not be a live system. This has created so many problems for us stock wise as we are 24/7 operation ...

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User Interface

Intuitive

3 reviews mentions in "User Interface"

1 positive

2 negative

Hoteliers often express that while Semper’s Property Management System is praised for its functionality and effectiveness, the user interface presents challenges. Specifically, users highlight a desire for better ease of navigation, citing difficulties in getting a comprehensive view, such as a two-month birds-eye calendar for reservations. The visual design appears to be lacking expressiveness, leading to potential user dissatisfaction. While the product is capable of delivering its intended purpose, the lack of customizability and clarity of information, particularly in relation to the zooming feature, is a deterrent to some users adopting the cloud-based version. Some feedback also points to a desire for clearer initial communication from support personnel to improve the initial user experience. Overall, while the system is effective for managing bookings and operations, improvements in the user interface could increase its appeal to users.

Operations manager

6 months ago

Verified

... message. I have always had to ask the name again if the signal connection is not good and would help if it is on the ...

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General Manager

7 months ago

Verified

... Cloud based version, I would love to have the two month birds eye view of reservations on the calendar. For ...

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Asst.GM

7 months ago

Verified

... Quick response from BEA and knowledgeable to requests, directions to complete tasks, effectiveness and how easy it is to work on the system even without extensive knowledge of semper. ...

See full review

Hoteliers Most Frequently Mention

Support team

User-friendly

Reporting and accounting

Customization and additional features

Training and ease of learning

Integration with POS and booking systems

Latency and system performance

Stock control and POS system

Cloud features and accessibility

What Types of Hotels Semper is Popular For

Size

10 | X-Small (1-9 room)

26 | Small (10-24 room)

18 | Medium (25-74 room)

2 | Large (75-199 room)

1 | X-Large (200+ room)

Country

42 | South Africa

2 | Mozambique

2 | Zambia

2 | Botswana

2 | Namibia

1 | Malawi

1 | Tanzania

1 | Australia

1 | Lesotho

1 | Nepal

Type

32 | Luxury Hotels

21 | Bed & Breakfast & Inns

21 | Boutiques

19 | Resorts

15 | Airport/Conference Hotels

9 | Limited Service & Budget Hotels

5 | City Center Hotels

4 | Branded Hotels

3 | Extended Stay & Serviced Apartments

3 | Hostels

3 | RV Parks & Campgrounds

1 | Casinos

1 | Motels

1 | Vacation Rentals & Villas

Region

53 | Africa

1 | Asia Pacific

1 | Oceania

What is Semper?

Founded in 1997 | Headquarters in | 20 employees

Semper Alternatives

Not sure if Semper is right for your hotel? Here are similar Property Management Systems vendors that could be a good fit for your hotel:

Semper doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Direct billing

Direct billing refers to the process where a hotel directly bills a third-party entity, such as a company, travel agency, or organization, for a guest’s stay, rather than requiring the guest to pay at the time of check-out. This feature allows hotels to set up and manage accounts for companies or other entities that regularly send guests to the hotel, making it easier for those businesses to handle payments through invoices or agreed-upon terms. This feature simplifies the payment process for corporate guests or groups and helps hotels manage financial transactions efficiently.
RevPaR & ADR Reports
Multi-currency
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
Automated night audit

Marketing & Ecommerce

4/5 features

Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM
Gift Vouchers
Channel Manager
Booking Engine

Eliminate the need for a separate booking engine vendor and serve live inventory from your PMS right into your booking engine.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Administration & Configuration

4/5 features

Centralized user & role management
Multi-lingual
Cloud based
On premise

Customer Management

4/5 features

Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Front Office

4/5 features

Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Automated night audit
Calendar view
Multi-lingual
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Groups Management

4/5 features

Group functionality
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Guest Experience

4/5 features

Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service,.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
ID Scanning & Registration Pre-fill

Scan IDs to automatically pre-fill guest information
Lobby Kiosk

Give guests the choice to check themselves in as part of a contact-free experience. Typical features include: digital registration cards, passport scanner, integrated payment terminals, door lock integrations and streamlined self-check-out.

Housekeeping

4/5 features

Housekeeping module
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Payments

4/5 features

Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing
Direct billing

Direct billing refers to the process where a hotel directly bills a third-party entity, such as a company, travel agency, or organization, for a guest’s stay, rather than requiring the guest to pay at the time of check-out. This feature allows hotels to set up and manage accounts for companies or other entities that regularly send guests to the hotel, making it easier for those businesses to handle payments through invoices or agreed-upon terms. This feature simplifies the payment process for corporate guests or groups and helps hotels manage financial transactions efficiently.
Multi-currency
Payment processing
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Reservations Management

4/5 features

RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Revenue Management

4/5 features

RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Revenue management module
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Taxes & Compliance

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Support & Training

4/5 features

Online 24/7 support

Food & Beverage

4/5 features

EPoS

Spa

4/5 features

Spa & Wellness Module

Available Add-ons & Modules

Semper Reviews Summary

4.7

Excellent

57 reviews

Ease of Use

4.5/5

Customer Support

4.9/5

ROI

4.5/5

Implementation

4.5/5

Semper Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

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Semper Integrations

Company	Functionality
SiteMinder 92% recommended by 2315 hotels	Channel Managers
Cloudbeds 90% recommended by 1683 hotels	Channel Managers
Lighthouse 95% recommended by 1371 hotels
RoomPriceGenie 96% recommended by 550 hotels	Revenue Management Systems
Profitroom 95% recommended by 520 hotels	Hotel CRM & Email Marketing +4 more
GuestRevu 95% recommended by 439 hotels	Reputation Management
Cendyn 89% recommended by 269 hotels	Hotel Reservations Systems
Sabre 85% recommended by 133 hotels
Revinate 92% recommended by 288 hotels	Reputation Management
Vingcard 95% recommended by 143 hotels	Hotel Keyless Entry Systems

Browse all integrations (13)

Support

Unverified

Semper has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates

2025

Learn more about the GCSC Certification

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Response Time

2 days

Recommended

94%

Preferred Time

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Semper

Hoteliers Most Frequently Mention

What is Semper?

Cloudbeds

Mews

RMS

Agilysys

Direct billing

RevPaR & ADR Reports

Multi-currency

Transactional Emails (booking, folios, etc)

Automated night audit

Guest Communication (SMS Messaging)

Native Email Marketing

Guest profiles

Guest CRM

Gift Vouchers

Channel Manager

Booking Engine

Transactional Emails (booking, folios, etc)

Centralized user & role management

Multi-lingual

Cloud based

On premise

Guest Communication (SMS Messaging)

Guest profiles

Centralized Messaging

Transactional Emails (booking, folios, etc)

Mobile Device Notes & Tasks (Voice-to-Text)

Mobile App

Automated night audit

Calendar view

Multi-lingual

Task Management

Automated reminders

Guest profiles

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Group functionality

Automated Space Optimization

Integrated ID & Passport Scanner

Digital Registration

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

ID Scanning & Registration Pre-fill

Lobby Kiosk

Housekeeping module

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

Integrated Payment Terminal & Card Reader

Direct billing

Multi-currency

Payment processing

Payment Requests

RevPaR & ADR Reports

Gift Vouchers

Channel Manager

Integrated CRS

Drag-n-Drop Tapechart

Rate Management

Automated Space Optimization

Rules Based Room Assignments

Transactional Emails (booking, folios, etc)

RevPaR & ADR Reports

Custom rates

Ancillary revenue tracking

Revenue management module

Base Pricing

PCI Compliant