Semper vs. ThinkReservations PMS:
Which Is Right for You?

Is Semper by Semper or ThinkReservations PMS by ThinkReservations Better for Hotels?

Semper and ThinkReservations both target property management but serve distinct hotel profiles. Semper is tailored for hotels with multiple revenue centers such as restaurants, bars, and events, integrating these with front desk and reservations to reduce manual tasks. ThinkReservations focuses on independent inns and small hotels, emphasizing streamlined reservations, guest messaging, and channel management to boost direct bookings.

Both systems address core PMS needs including reservations, billing, and reporting, but Semper’s broader feature set supports complex operations, while ThinkReservations excels at simplicity and direct booking growth. This divergence shapes their suitability for different hotel types and operational models.

Semper by Semper vs ThinkReservations PMS by ThinkReservations: Which Should Your Hotel Choose?

If your property is a multi-department hotel with restaurants, bars, or event spaces spread across Africa or Europe, Semper’s 57 unique features including revenue management and integrated POS solutions make it the stronger choice. This is supported by its 4.7 overall rating from 57 reviews and specific praise for complex stock and financial reporting.

Conversely, if you operate a small to medium independent inn or boutique hotel in North America, ThinkReservations wins with a 4.8 overall rating across 427 reviews, including 43 in the last six months averaging a 5/5 score. Its ease of use, guest messaging, and OTA integrations cater well to properties emphasizing direct bookings and operational simplicity. However, ThinkReservations has fewer unique features (2) compared to Semper, reflecting a leaner scope.

For properties outside these profiles, data is thin, so operator judgment is required. Neither system offers a free trial, so detailed demos are recommended.

Is Semper by Semper or ThinkReservations PMS by ThinkReservations Easier to Use?

ThinkReservations rates higher in ease of use at 4.8 versus Semper’s 4.5 and leads onboarding with 4.7 against Semper’s 4.5. Reviewers commend ThinkReservations for an intuitive interface that reduces staff training time and accelerates daily workflows. Semper users also find the system straightforward and user-friendly but note occasional lag and an outdated interface that can slow operations.

Semper’s support team helps mitigate learning curves, but ThinkReservations’ design and faster adaptation give it the edge for properties prioritizing quick staff adoption.

Edge: ThinkReservations.

Which Has Better Features: Semper by Semper or ThinkReservations PMS by ThinkReservations?

Semper offers 57 unique features beyond the 37 shared with ThinkReservations, including central components like revenue management modules, integrated POS, guest apps, automated night audit, online check-in/out, ID scanning, and a housekeeping mobile app. These features enable complex hotel workflows such as multi-currency billing, direct guest messaging, and automated task assignments, which reduce manual effort and improve operational visibility for hotels with multiple revenue centers.

ThinkReservations provides only two unique features: shift planning and multi-lingual support, which are less critical for most small to mid-size properties. Its strength lies in a streamlined feature set that supports core PMS functions well but lacks advanced modules found in Semper.

Edge: Semper.

Which Has Better Customer Support: Semper by Semper or ThinkReservations PMS by ThinkReservations?

Both products have nearly identical customer support ratings: Semper at 4.9 and ThinkReservations at 4.8, with onboarding scores close as well (4.5 vs 4.7). Semper’s users repeatedly highlight responsiveness, knowledgeable staff, and personalized help, especially naming support agents like Bea and Zizipho who resolve technical issues swiftly. ThinkReservations users equally praise live-person support, accessible account managers, and proactive problem-solving.

The parity in review sentiment and scores supports an even rating for customer support.

Edge: Even.

Which Has More Integrations: Semper by Semper or ThinkReservations PMS by ThinkReservations?

ThinkReservations offers 17 verified integrations including Sojern, TrustYou, Tripadvisor, Airbnb, and Expedia, crucial for North American inns relying heavily on OTAs and online presence. Semper integrates with 11 partners such as Sage, SiteMinder, Cloudbeds, and Revinate, with a focus on financial and operational tools relevant for multi-revenue center hotels, primarily in African and European markets.

Because ThinkReservations has over 50% more verified partners (17 vs 11) and includes major OTA connections, it better fits properties requiring broad channel distribution. Semper’s integrations cater more to stock control and revenue management.

Edge: ThinkReservations.

Which Do Hoteliers Rate Higher: Semper by Semper or ThinkReservations PMS by ThinkReservations?

Both products maintain high overall ratings: Semper 4.7/5 from 57 reviews and ThinkReservations 4.8/5 from 427 reviews. Recent data favors ThinkReservations with 43 reviews in the last six months averaging a perfect 5/5, while Semper has no recent reviews, suggesting its ratings may be less reflective of the current product.

Segment-level ratings show Semper excels in luxury and resorts (4.7 and 4.6 respectively), while ThinkReservations dominates bed & breakfasts (4.9/5 from 377 reviews) and boutique hotels (4.7/5 from 113 reviews). This aligns with their market focus and user bases.

Edge: Even.

How Much Do Semper by Semper and ThinkReservations PMS by ThinkReservations Cost?

Semper’s base price is $600 with no published per-room or monthly fees, and no trial or implementation fees. ThinkReservations charges a $500 base price under the same conditions. Without monthly or per-room pricing, total costs depend on property complexity and negotiated terms. Neither offers a free trial.

Pricing is comparable, with ThinkReservations slightly lower upfront, but operational cost differences will arise from integration needs and feature usage.

What Type of Hotel Should Use Semper by Semper?

• Hotels with multiple revenue centers such as restaurants, bars, and event spaces needing an integrated system.
• Properties in Africa, Europe, and Oceania seeking a cloud-based PMS with comprehensive financial and stock control reporting.
• Hotels requiring advanced revenue management modules and multi-currency billing.
• Teams that value detailed guest CRM and automated tasks like night audits and housekeeping assignments.
• Properties aiming for seamless POS and booking system integrations to reduce manual workloads.

Not ideal if:

• You operate a small independent inn focused mainly on reservations and direct booking growth.
• You need the most current user feedback and rapid innovation, since recent reviews are unavailable.
• You require extensive OTA channel connections common in North America.

What Type of Hotel Should Use ThinkReservations PMS by ThinkReservations?

• Small to medium independent inns, bed & breakfasts, and boutique hotels in North America.
• Hotels prioritizing ease of use to reduce staff training and daily operational complexity.
• Properties relying heavily on OTAs and channels such as Airbnb, Expedia, and Tripadvisor.
• Teams seeking integrated payment processing and responsive, personalized support.
• Hotels focused on increasing direct bookings with an integrated booking engine and guest messaging.

Not ideal if:

• Your hotel has multiple revenue centers needing specialized modules like POS integration or revenue management.
• You require extensive feature customization or complex reporting beyond base PMS functions.
• You operate outside North America, as verified integration partners and support may be less comprehensive.

Semper by Semper vs ThinkReservations PMS by ThinkReservations: The Bottom Line for Hotels

Semper and ThinkReservations both serve property management but diverge sharply in scope and market focus. Semper is a robust, integrated platform suited for hotels with complex operations involving multiple revenue streams, especially outside North America. ThinkReservations excels as an intuitive, channel-focused PMS tailored for small to medium independent properties in North America.

Choose Semper if you need a feature-rich system with advanced revenue management, POS integration, and comprehensive reporting to support diverse hotel functions. Its 57 unique features and cloud-based system provide operational depth for multi-department hotels.

Opt for ThinkReservations if your hotel prioritizes ease of use, direct booking growth, and rich OTA integration. Supported by 427 reviews and recent perfect ratings, it offers a streamlined experience with strong guest messaging and payment processing geared to independent inns and boutique hotels.

Where Semper offers operational breadth, ThinkReservations delivers user-friendly depth; your choice depends on the complexity and region of your property.