Bnovo PMS vs. SkyTouch Technology:
Which Is Right for You?

The Decision

Choosing between Bnovo PMS by Bnovo and SkyTouch Technology hinges on your hotel's needs for usability, features, and support. Both aim to streamline operations, but their approaches and strengths differ significantly. Your decision should align with your property size, region, and specific operational priorities.

Bnovo offers a cost-efficient, simple platform with strong connectivity options, while SkyTouch provides a more feature-rich, scalable system with extensive integrations. Which one is the better fit for your hotel?

Is Bnovo PMS or SkyTouch Technology Better for Hotels?

Both Bnovo PMS and SkyTouch aim to simplify hotel management by automating reservations, guest management, and housekeeping. Bnovo is designed primarily for smaller properties or those in Europe, the Middle East, and Asia, offering essential tools with limited customization. SkyTouch, on the other hand, targets a broader hotel market, especially in North America, with advanced features and broader integrations.

While Bnovo supports over 3,000 properties, reviews highlight its issues with interface stability, server crashes, and limited support, which can hinder your team’s daily operations. SkyTouch boasts a strong reputation for its user-friendliness and detailed reporting, but recurring bugs and limited report customization can frustrate your staff.

Do you need a straightforward system with reliable connectivity, or a more complex platform with extensive features?

Bnovo PMS vs SkyTouch Technology: Which Should Your Hotel Choose?

If your hotel is a small property needing basic automation, particularly within Europe, Bnovo is a viable option. It is cheaper, with a focus on sales channel connectivity, and a guest CRM tailored for Russian-speaking users. It’s best if your team values simple implementation and a lower price point, despite its support and stability issues.

If your hotel requires a comprehensive, scalable PMS with detailed reports, advanced rate management, and integration options, SkyTouch is the logical choice. It’s especially suitable for hotels in North America that want an intuitive system with remote access and functions like automated night audits and tablet check-ins.

For multi-property management, SkyTouch’s extensive integrations and user-friendly interface make it more suitable. Meanwhile, Bnovo’s limited feature set and regional focus make it less ideal for larger or international hotels.

Is Bnovo PMS or SkyTouch Technology Easier to Use?

SkyTouch scores a 4.64/5 for ease of use, with many reviews praising its intuitive interface, straightforward reservation and rate management, and quick staff onboarding. Users frequently mention how new employees can learn the system within a day, which reduces training time.

Conversely, Bnovo’s UI receives mixed reviews, with some users citing a disorganized interface and frequent crashes, which complicate daily tasks. Its onboarding scores are lower at 3/5, and support issues can hamper staff adoption.

Edge: SkyTouch Technology.

Which Has Better Features: Bnovo PMS or SkyTouch Technology?

SkyTouch offers 10 features exclusive to its platform, including guest profiles, ancillary revenue tracking, automated night audit, tablet/kiosk check-in, real-time reporting, drag-and-drop tape chart, transactional emails, PCI compliance, and tax configuration. These features support larger, more complex operations and multi-property setups.

Bnovo, with only 2 unique features—multi-currency management and guest CRM—lacks the advanced functionalities that many hoteliers now consider standard. Its limited features may suffice for small, regional properties but fall short for hotels needing more sophisticated tools.

Edge: SkyTouch Technology.

Which Has Better Customer Support: Bnovo PMS or SkyTouch Technology?

SkyTouch’s support scores 4.5/5, with reviews highlighting its professionalism and 24/7 availability. Many users appreciate support responsiveness, though some report delays for long-standing issues, and occasional dissatisfaction with updates during peak hours.

Bnovo’s support, rated at only 1.25/5, receives consistent criticism for unhelpful responses and slow troubleshooting, especially during system crashes. Users express frustration with lack of quick fixes and poor communication, which can disrupt your hotel’s daily operations.

Edge: SkyTouch Technology.

Which Has More Integrations: Bnovo PMS or SkyTouch Technology?

SkyTouch’s extensive partner network includes 33 verified integrations, with popular options like SiteMinder, Chargerback, and GuestCentric. This broad connectivity allows you to link your PMS with distribution channels, POS systems, and revenue tools.

Bnovo has only 2 verified integrations—Compare.me and Aiosell Technologies—limiting its ability to connect with other systems. If your hotel relies on multiple software tools, SkyTouch’s integrations offer a clear advantage.

Edge: SkyTouch Technology.

Which Do Hoteliers Rate Higher: Bnovo PMS or SkyTouch Technology?

SkyTouch has a significantly higher overall rating at 3.5/5, with recent reviews praising its usability, support, and reporting. Hoteliers in boutique and independent segments especially favor its simplicity and remote capabilities.

Bnovo’s low rating of 2.25/5 reflects ongoing frustrations with stability, support, and mobile interface issues. Its limited reviews and recent data make it harder to gauge satisfaction, but current feedback indicates more problems than praise.

Edge: SkyTouch Technology.

How Much Do Bnovo PMS and SkyTouch Technology Cost?

Bnovo does not publicly disclose its pricing, nor does it offer a free trial or clear subscription model, which makes budgeting difficult. Its perceived affordability is often cited as a plus, but the lack of transparent pricing is a concern.

SkyTouch charges $600 per month, with no free trial, and emphasizes its value through comprehensive features. The higher cost might be justified if your hotel needs advanced tools, but budget-conscious properties should consider Bnovo’s more uncertain value proposition.

What Type of Hotel Should Use Bnovo PMS?

• Hotels that operate primarily in Europe, the Middle East, or Asia Pacific.
• Small properties like motels, villas, or boutique hotels needing basic automation.
• Teams seeking a lower-cost solution with simple sales channel connectivity.
• Hotels comfortable managing with fewer integrations and limited customization.

Not ideal if your hotel requires advanced features, extensive integrations, or reliable support.

What Type of Hotel Should Use SkyTouch Technology?

• Hotels in North America, especially those managing multiple properties.
• Boutique, branded, or extended-stay properties seeking detailed reports and automation.
• Teams that value ease of staff onboarding and remote management.
• Hotels that need extensive integrations with channel managers, POS, and revenue tools.

Not ideal if your hotel is a small, regional property requiring minimal features and low cost.

SkyTouch vs Bnovo: The Bottom Line for Hotels

The core difference is the scope of features and regional focus. SkyTouch provides a more robust, scalable PMS with extensive integrations, while Bnovo offers a more regionalized, limited solution primarily suited for small properties.

If your hotel needs advanced automation, integrations, and support, SkyTouch is the clear choice thanks to its higher reviews and broader feature set. For smaller properties with budget constraints, Bnovo’s simplicity and lower costs might suffice, though its support and stability issues are notable concerns.

When to choose Bnovo: if you operate in Europe or Asia, prioritize affordability, and need basic PMS functions. It’s suitable for motels and villas with straightforward operational needs.

When to choose SkyTouch: if you are in North America, managing multiple properties, or require comprehensive features and integrations, SkyTouch offers greater scalability and support.

Our Verdict

SkyTouch stands out as the more reliable choice overall, with more reviews, higher recent ratings, and significantly more features and integrations. Its user interface is highly rated, and support is generally responsive, making it suitable for a wide range of hotel types.

Bnovo may appeal to regional, small-scale operators seeking a budget-friendly, simple platform, but its support issues and limited features make it less ideal for hotels aiming to scale or improve operational efficiency.

For properties that value stability, support, and feature depth, SkyTouch is the recommended pick. If your hotel is small, regional, and budget-driven, Bnovo could meet your needs—but beware of potential support and stability frustrations.