Multi-Channel CRM by Bookboost vs. Hotel Cloud Promote:
Which Is Right for You?

The Decision

Choosing the right CRM and email marketing platform for your hotel hinges on several factors, including current needs, scalability, and support. Bookboost by Bookboost offers a comprehensive, multi-channel approach with a focus on guest personalization, while Hotel Cloud Promote simplifies hotel operations with strong analytics and automation. Your decision should align with whether you prioritize guest engagement or operational management.

Both products aim to streamline processes and improve revenue, but their core strengths differ. Are you looking for a guest-centric platform that enhances communication across multiple channels, or a more operationally focused tool that consolidates data and automates revenue management? Let’s compare these two solutions in detail.

Is Bookboost or Hotel Cloud Better for Hotels?

Bookboost is designed specifically for hospitality, offering a multi-channel CRM to manage guest communication via SMS, WhatsApp, and email. Its feature set supports creating personalized guest journeys, segmenting audiences, and automating messaging, making it ideal for hotels focused on enhancing guest experience and increasing loyalty.

Hotel Cloud, on the other hand, functions as a robust property management and analytics platform, focusing on data integration, revenue management, and operational automation. It consolidates various hotel systems into one interface, helping staff make quick, informed decisions and manage revenue proactively.

While Bookboost excels in guest engagement, Hotel Cloud shines in operational oversight. Both aim to boost revenue but through different routes—one through personalized communication, the other through data-driven management. Which problem do you want to solve first?

Bookboost vs Hotel Cloud: Which Should Your Hotel Choose?

If your hotel needs a dedicated guest communication tool with extensive segmentation, automation, and multi-channel messaging, go with Bookboost. Its features support personalized guest journeys, cross-channel messaging, and targeted campaigns—an excellent choice for properties aiming to increase direct bookings and guest loyalty.

If your focus is on streamlining operations, consolidating systems, and gaining detailed analytics for revenue management, Hotel Cloud is the better fit. Its platform provides real-time data, detailed reports, and automation tools that support daily management and strategic decision-making.

For hotels with a strong emphasis on guest engagement and marketing, Bookboost offers more specialized features. Conversely, properties seeking operational efficiency and comprehensive data insights should select Hotel Cloud. Your hotel’s core priority will determine the optimal choice.

Is Bookboost or Hotel Cloud Easier to Use?

Bookboost boasts a user rating of 4.66/5 for ease of use, with reviews highlighting its intuitive interface and straightforward campaign setup. Its onboarding process is rated at 4.64/5, and users appreciate the platform’s visual journey builder despite a learning curve for complex features.

Hotel Cloud scores slightly higher at 4.98/5 for ease of use, with reviews emphasizing its simple navigation, quick access to data, and user-friendly dashboards. Users find it easy to generate reports and adapt the platform to different properties, although some suggest more straightforward reporting options.

Edge: Hotel Cloud. Its higher ease-of-use rating and positive recent reviews make it the more accessible option for teams seeking quick onboarding and minimal friction.

Which Has Better Features: Bookboost or Hotel Cloud?

Bookboost’s platform boasts 26 exclusive features, including email newsletters, campaign templates, personalized messaging, segmentation, automation, and a guest feedback module. These support targeted, personalized communication and campaign management tailored for hospitality.

Hotel Cloud’s core strength lies in analytics and operational automation rather than marketing features. It offers advanced data visualization, real-time updates, revenue tracking, and integration with various systems, but lacks the extensive marketing tools found in Bookboost.

While Bookboost provides a broader suite of guest engagement features, Hotel Cloud’s strengths are in data-driven decision-making. For marketing automation and segmentation, Bookboost is superior; for operational analytics and management, Hotel Cloud excels.

Edge: Bookboost. Its comprehensive marketing features set it apart as a marketing-focused platform.

Which Has Better Customer Support: Bookboost or Hotel Cloud?

Bookboost’s customer support is rated 4.76/5, with reviews praising knowledgeable support staff and smooth onboarding. Clients mention good technical assistance but note that some would like more training materials to optimize platform use.

Hotel Cloud’s support scores slightly higher at 4.89/5, with reviews emphasizing responsiveness and proactive assistance. Users appreciate ongoing feature updates and the support team's attentiveness, especially given its smaller size.

Edge: Hotel Cloud. Its higher support rating and recent positive feedback make it a slightly more reliable choice for ongoing assistance.

Which Has More Integrations: Bookboost or Hotel Cloud?

Bookboost integrates with 35 verified partners, including major PMS systems like RoomRaccoon, Sirvoy, and Oracle Hospitality, as well as marketing platforms like The Hotels Network. Its extensive integration ecosystem enables complex data sharing and marketing automation.

Hotel Cloud offers 11 verified partners, including popular systems such as Stayntouch, Yanolja Cloud, and various PMS solutions. While fewer in number, its integrations cover essential hotel management systems, with potential for expansion.

Edge: Bookboost. Its broader range of integrations supports more complex workflows and third-party connectivity.

Which Do Hoteliers Rate Higher: Bookboost or Hotel Cloud?

Based on recent reviews, Bookboost has a total of 118 reviews, with 33 in the last six months and a 95% likelihood to recommend. Hotels of various sizes and segments praise its guest engagement features and ease of use.

Hotel Cloud has 55 reviews, none in the past six months, but a 99% likelihood to recommend. Its users from larger properties value its analytics and operational support.

Given the recent reviews and higher overall ratings, Bookboost is rated higher by hoteliers. Its more recent feedback offers a clearer picture of current performance.

Edge: Bookboost. More recent reviews and a higher overall rating solidify its standing as the preferred platform.

How Much Do Bookboost and Hotel Cloud Cost?

Bookboost’s pricing starts at $600 per month, with no freemium or trial options. Its flat pricing reflects its comprehensive feature set, which can be a worthwhile investment for hotels prioritizing personalized guest communication.

Hotel Cloud’s pricing details are not publicly available; most users find the platform’s value in its operational and analytics capabilities, often implying a bespoke pricing model based on property size and needs.

For transparency, Bookboost’s fixed rate makes budgeting easier, while Hotel Cloud’s custom quotes might suit larger or multi-property groups with specific requirements.

What Type of Hotel Should Use Bookboost?

• Hotels that prioritize guest engagement, loyalty, and direct marketing.
• Teams aiming to automate multi-channel guest communication.
• Properties with a focus on personalized guest journeys.
• Hotels seeking segmentation and targeted campaigns.
• Those wanting to sell ancillary services during guest interactions.

Not ideal if:

• Your hotel primarily needs operational data or revenue management.
• You don’t have the bandwidth to learn a feature-rich platform initially.
• Your focus is on system integration rather than marketing.

What Type of Hotel Should Use Hotel Cloud?

• Hotels seeking an all-in-one platform for daily operations and data management.
• Teams that want to consolidate PMS, accounting, and reporting in one place.
• Properties aiming to improve revenue through analytics and forecasting.
• Hotels with a focus on real-time data-driven decision making.
• Larger properties or groups needing multi-property management.

Not ideal if:

• Your main goal is guest marketing or segmentation.
• You need extensive multi-channel communication features.
• You prefer a platform with a narrower focus on marketing automation.

The Bottom Line for Hotels

Bookboost and Hotel Cloud serve distinct needs within hotel management and marketing. Bookboost’s strength lies in personalized, multi-channel guest communication that drives direct bookings and loyalty, making it ideal for hotels emphasizing guest engagement.

Hotel Cloud offers a comprehensive operational platform rooted in data analytics and automation, best suited for hotels focused on streamlining management and optimizing revenue through insights.

If your hotel’s priority is elevating guest relationships and marketing efforts, Bookboost is the clear choice. For operational efficiency and data-driven management, Hotel Cloud is the better fit.

In summary: Choose Bookboost if you need a guest-focused CRM with extensive marketing tools. Opt for Hotel Cloud if operational management, analytics, and automation are your priorities. Both platforms are capable, but their core strengths determine the best fit for your property’s goals.