Multi-Channel CRM by Bookboost vs. ReGuest Hotel CRM:
Which Is Right for You?

The Decision

Choosing between Bookboost by Bookboost and ReGuest Hotel CRM hinges on your hotel’s specific needs and priorities. Both platforms aim to improve guest communication and increase revenue, but they do so with different strengths. Bookboost offers a robust multi-channel messaging system, while ReGuest emphasizes AI-driven automation and deep guest insights. Your decision should consider your current technology stack, desired features, and growth ambitions.

Both products address the core challenge of streamlining guest engagement, though their approaches vary significantly. Bookboost, with its focus on multi-channel communication and proven effectiveness, has more recent reviews and a higher overall rating. Does your hotel need advanced messaging channels or AI-powered guest insights? Let’s explore further.

Is Bookboost or ReGuest Better for Hotels?

Bookboost excels in multi-channel communication, supporting SMS, WhatsApp, and email, making it ideal for hotels prioritizing direct, personalized messaging across platforms. ReGuest, however, leans heavily on AI integration, automating responses and guest profiling, which is perfect if your team seeks intelligent automation and data-driven marketing.

While Bookboost’s 118 reviews and recent 33 reviews in the last six months provide a more established and current data set, ReGuest’s lower review count (27 reviews, fewer recent ones) means less recent user feedback. Both platforms aim to enhance guest experience, but the core difference is in their communication approach: multi-channel versus AI automation. Which method aligns better with your hotel’s operational style?

Bookboost vs ReGuest: Which Should Your Hotel Choose?

If your hotel needs a highly adaptable, multi-channel guest communication platform that supports SMS, WhatsApp, and email, go with Bookboost. The platform’s strength lies in its ability to segment guests and automate campaigns across channels, making it suitable for hotels looking to boost conversions and streamline outreach.

If your team requires an AI-enhanced CRM focused on intelligent automation, guest profiling, and personalized offers at every stage of the guest journey, ReGuest is the better pick. It’s designed for hotels that want to leverage AI for guest engagement, increase direct bookings, and optimize operational workflows. For rapid, current feedback, Bookboost’s larger review base makes it a more reliable choice.

Is Bookboost or ReGuest Easier to Use?

Bookboost’s interface is praised for its intuitive design, earning a 4.66/5 ease-of-use rating and positive reviews emphasizing straightforward navigation. Users highlight its visual journey builder, which simplifies creating and automating guest campaigns, though some mention a learning curve during initial setup.

ReGuest’s ease of use is similarly rated at 4.81/5, with reviews emphasizing its user-friendliness and quick adoption. The platform’s AI-driven tools are described as straightforward, especially for teams comfortable with automation and data-driven workflows. However, some users note that the complex settings could benefit from clearer organization.

Edge: ReGuest.

Which Has Better Features: Bookboost or ReGuest?

Bookboost offers 26 shared features plus three unique ones—Template Importing, CCPA Compliance, and A/B Testing—that support flexible campaign management and regulatory adherence. It stands out with its multi-channel messaging, segmentation, and visual guest journey builder.

ReGuest provides 20 verified integrations, including AI-powered tools for text creation, translation, and guest questions, plus features tailored for personalized offers and automated communication. Its AI capabilities streamline guest interactions and marketing efforts, although it has fewer standalone features than Bookboost.

Edge: Bookboost.

Which Has Better Customer Support: Bookboost or ReGuest?

Bookboost’s support is rated at 4.76/5, with users praising the knowledgeable and helpful team, especially during onboarding. Reviewers mention that support is quick to respond and assists in overcoming setup challenges, ensuring smoother implementation.

ReGuest’s customer support scores slightly higher at 4.93/5, with users describing the team as patient, responsive, and instrumental in easing the learning curve. Positive feedback highlights personalized assistance and quick problem resolution.

Edge: ReGuest.

Which Has More Integrations: Bookboost or ReGuest?

Bookboost boasts 35 verified partner integrations, including major PMS providers like Oracle Hospitality, Mews, and Hotelkit. Its extensive partner network allows seamless connection with various hotel systems, supporting comprehensive guest data and multi-channel campaigns.

ReGuest has 20 verified integrations, including key platforms like Vioma, TourOnline, and Simple Booking, but fewer than Bookboost. While it covers essential channels and systems, its overall integration ecosystem is slightly more limited.

Edge: Bookboost.

Which Do Hoteliers Rate Higher: Bookboost or ReGuest?

Bookboost, with over 118 reviews and a 5/5 overall rating, is highly rated across multiple hotel segments, including independent and boutique hotels. Recent reviews emphasize its effectiveness in boosting ancillary sales, guest satisfaction, and operational efficiency.

ReGuest, rated at 0/5 in overall score, has fewer reviews and lacks detailed recent user feedback. Its user ratings suggest less confidence, especially among smaller or independent hotels. The more established reputation and higher ratings of Bookboost make it the more trusted choice.

Edge: Bookboost.

How Much Do Bookboost and ReGuest Cost?

Bookboost’s pricing starts at $600 per month, with no free tier or trial, reflecting its enterprise focus. ReGuest’s pricing details are not publicly disclosed, which may indicate custom quotes based on hotel size and requirements.

Given the transparent pricing and clear value proposition of Bookboost, it provides a straightforward cost expectation. ReGuest’s opaque pricing model requires direct inquiry, which can be a barrier for some hotels.

What Type of Hotel Should Use Bookboost?

• Hotels that want a multi-channel communication approach with SMS, WhatsApp, and email support.
• Teams seeking to automate guest journeys and marketing campaigns.
• Hotels aiming to improve ancillary revenue through targeted offers.
• Properties with moderate to large teams that need scalable messaging tools.
• Hotels implementing data-driven marketing and segmentation.

Not ideal if:

• Your hotel primarily relies on simple email communication.
• You prefer a free or low-cost platform.
• Your team is uncomfortable with complex setups without dedicated training.

What Type of Hotel Should Use ReGuest?

• Hotels that want AI-powered automation to handle guest inquiries and personalized messaging.
• Teams seeking to increase direct bookings through targeted segmentation.
• Hotels that prioritize guest profiling and tailored offers.
• Properties with a tech-savvy staff comfortable with AI tools.
• Hotels aiming for seamless integration with existing platforms and sophisticated data insights.

Not ideal if:

• You prefer manual or less automated communication methods.
• Your hotel has minimal guest data collection.
• You are looking for a straightforward, email-only CRM solution.

The Bottom Line for Hotels

Bookboost offers a comprehensive, multi-channel guest communication platform that is well-rated, supports extensive integrations, and has a proven track record of boosting revenue. Its broader feature set and recent reviews make it a safer and more reliable investment for hotels seeking to modernize engagement strategies.

ReGuest emphasizes AI-driven automation and personalized guest profiling, which can be highly effective for tech-enabled hotels. However, with fewer recent reviews and a lower overall rating, it’s better suited for hotels ready to leverage advanced automation and willing to navigate a less transparent pricing structure.

If your hotel values proven effectiveness, scalability, and a mature platform, Bookboost is the clear choice. For hotels seeking cutting-edge AI features and personalized automation with a smaller, more specialized system, ReGuest could be suitable—but only if you’re prepared for a potentially more complex implementation and less established support.