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Booking Factory vs. RMS:
Which Is Right for You?
TLDR
We analyzed 259 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Booking Factory shines in ease of use and customer support , with exclusive features like Website Development and Drag-n-Drop Tapechart.
RMS shines when it comes to support team , with exclusive features like Revenue management module and Payment processing.
How Does Booking Factory Compare to RMS?
Side-by-side ratings based on 259 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $700/mo |
| Verified Reviews | 13 | 246 |
What Are the Pros and Cons of Booking Factory vs RMS?
After analyzing 259 verified reviews, Booking Factory users most value its , while RMS users highlight support team, user interface, operational streamlining. Click any theme to see what reviewers say.
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Support Team
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User Interface
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Operational Streamlining
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OTA and Channel Management
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Customization Capabilities
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Report Customization
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Billing and Invoicing
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Booking Factory vs RMS: Rankings by Hotel Segment
How each product ranks among Hotel Management Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | #28 9 reviews | #6 124 reviews |
| Mid-Size (25-74 rooms) ▾ | #32 2 reviews | #6 83 reviews |
| Large (75-199 rooms) ▾ | — | #12 6 reviews |
| X-Large (200+ rooms) ▾ | — | #2 7 reviews |
By Property Type
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| Boutique ▾ | #29 6 reviews | #6 79 reviews |
| Luxury ▾ | #30 3 reviews | #8 39 reviews |
| Branded / Chain ▾ | #38 1 reviews | #7 38 reviews |
| Extended Stay ▾ | — | #5 52 reviews |
By Region
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| North America ▾ | #23 1 reviews | #9 56 reviews |
| Europe ▾ | #16 10 reviews | #13 16 reviews |
| Asia Pacific ▾ | — | #11 6 reviews |
| Middle East | — | #13 1 reviews |
The Decision
Choosing the right hotel management software can be a decisive factor in streamlining your operations and elevating guest experiences. Booking Factory and RMS both aim to simplify hotel management, but they serve different types of properties and operational needs. While Booking Factory is a straightforward, cloud-based solution suited for smaller to mid-sized properties, RMS offers a broader feature set that caters to more complex or multi-property operations.
Your decision hinges on whether you prioritize ease of use and affordability or comprehensive functionality and scalability. Which platform will align best with your property’s growth plans and operational complexity?
Is Booking Factory or RMS Better for Hotels?
Booking Factory and RMS address the core challenge of hotel management: organizing reservations, guest data, and daily operations. Booking Factory provides a simplified, cloud-based system that focuses on ease of management, ideal for independent hotels or inns with a preference for straightforward functionality. RMS, on the other hand, offers a more extensive suite, including channel management, revenue tools, and guest engagement features, suited for hotels with growing or multi-property portfolios.
While Booking Factory’s focus is on ease and simplicity, RMS emphasizes automation, control, and detailed insights. Do you need a quick-to-implement system that keeps things simple, or a comprehensive solution that scales with your business?
Booking Factory vs RMS: Which Should Your Hotel Choose?
If your hotel needs a user-friendly, all-in-one platform that simplifies daily tasks and offers basic automation, Booking Factory is your ideal choice. Its focus on ease, with a high ease-of-use rating (4.91/5) and a dedicated support team, makes onboarding and staff adoption straightforward—perfect for small teams.
If your hotel requires a system capable of handling multiple properties, managing complex revenue strategies, and integrating extensive third-party solutions, RMS stands out with its 112 verified partners and more advanced features, including POS, guest CRM, and automated night audits. RMS’s larger-scale capabilities make it suitable for hotels looking to grow or manage multiple locations.
In short, choose Booking Factory if you prioritize simplicity and quick deployment; select RMS if your hotel demands advanced features and scalability.
Is Booking Factory or RMS Easier to Use?
Booking Factory boasts a high user rating of 4.91/5 for ease of use, with reviews emphasizing its intuitive interface and smooth onboarding process. Users highlight its mobile accessibility and straightforward navigation, making staff adoption less of a challenge.
RMS has a solid rating of 4.3/5 for ease of use, with some users mentioning that certain processes, like refunding guests, can be less intuitive. While RMS is designed for flexibility and depth, its broader feature set can introduce complexity for new users.
Edge: Booking Factory.
Which Has Better Features: Booking Factory or RMS?
Booking Factory offers 34 shared features plus 2 unique ones: website development and a drag-and-drop tapechart. RMS, however, provides 40 exclusive features, including a robust channel manager, revenue management, guest CRM, automated night audits, and integrated CRS.
RMS’s extensive feature list (e.g., guest messaging, staff shift planning, online checkout, guest app) targets properties seeking automation and detailed operational control. Booking Factory’s features focus on core management and online presence.
Edge: RMS.
Which Has Better Customer Support: Booking Factory or RMS?
Booking Factory’s support rating is an impressive 4.82/5, with reviews praising its responsive, professional team. Hotel managers mention its helpfulness, especially given its smaller team size, as a key support advantage.
RMS supports its users well, with a rating of 4.52/5, and reviews citing helpful assistance, though some report delays from account managers. RMS’s larger customer base means more extensive support channels, but some users note occasional responsiveness issues.
Edge: Booking Factory.
Which Has More Integrations: Booking Factory or RMS?
RMS offers a significantly larger integration network with 112 verified partners, including major platforms like Criton, Sage, and HiJiffy. Booking Factory supports 22 verified integrations, primarily with key industry solutions like SiteMinder, Stripe, and WuBook.
Both platforms share 7 integrations, including Stripe and SiteMinder, but RMS’s broader partner ecosystem provides more options for connecting to revenue management, POS, and marketing tools. Larger integration options can streamline your existing tech stack.
Edge: RMS.
Which Do Hoteliers Rate Higher: Booking Factory or RMS?
RMS holds a higher overall rating of 4.56/5 across 224 reviews, compared to Booking Factory’s 0/5. RMS reviews are more recent, with 25 reviews in the last six months, reflecting current user experiences.
Booking Factory’s reviews are limited, with only 11 total, and all are outdated, giving less confidence in recent performance. RMS’s larger, more recent review base suggests higher satisfaction among users managing diverse or multiple properties.
Edge: RMS.
How Much Do Booking Factory and RMS Cost?
Booking Factory does not publicly disclose its pricing model, suggesting a customized quote based on your property’s needs. RMS charges a flat monthly fee of $700, with no free tier or trial offered.
This pricing reflects RMS’s broader feature set; Booking Factory’s value comes from simplicity and ease rather than extensive customization. Your decision should consider whether the additional features justify RMS’s higher cost.
What Type of Hotel Should Use Booking Factory?
- Hotels that prioritize simplicity and quick setup without the need for extensive automation
- Small properties like inns, bed & breakfasts, and boutique hotels
- Teams with limited staff seeking straightforward reservation management
- Hotels that want to activate features like website creation and drag-and-drop booking charts easily
Not ideal if your hotel needs advanced revenue management, multi-property controls, or integrated POS systems.
What Type of Hotel Should Use RMS?
- Hotels managing multiple properties, including resorts, motels, or city hotels
- Properties seeking automation like guest messaging, shift planning, and online checkout
- Teams that want detailed insights into revenue, guest feedback, and booking performance
- Hotels looking to expand, needing scalable systems with extensive third-party integrations
Not ideal if your hotel is a small, independent operation that only needs basic reservation handling.
RMS vs Booking Factory: The Bottom Line for Hotels
RMS is a comprehensive, scalable platform designed for hotels with complex or growing operations. Its extensive features, broad integrations, and strong recent reviews make it the top choice for multi-property or larger hotels.
Booking Factory offers an accessible, user-friendly system that covers core management needs, ideal for smaller properties seeking simplicity and quick onboarding. Its high support ratings and ease of use are notable advantages.
If your hotel needs a straightforward, reliable system with recent positive reviews, RMS is the clear leader. If you prefer a lighter, easier-to-learn solution for a smaller operation, Booking Factory may suffice.
In conclusion, RMS’s larger review base, recent feedback, and extensive feature set make it the stronger pick for most hotels today.
How Much Do Booking Factory and RMS Cost?
Hotel Management Software pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | — | From $700/mo |
Which Features Does Booking Factory Have That RMS Doesn't (and Vice Versa)?
According to HTR's product database, Booking Factory and RMS share 34 features. Here are the key differences — features one has that the other lacks.
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| Booking Engine | ||
| Channel Manager | ||
| Drag-n-Drop Tapechart | ||
| EPoS | ||
| Integrated CRS | ||
| Payment processing | ||
| Revenue management module | ||
| Website Development |
Showing top differences. 30 more features differ between these products.
Real-World Results: Booking Factory vs RMS by Business Goal
We analyzed 3 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"When you manage 26 properties, speed and control are everything. With RMS, I can update rates, policies, or form letters instantly across the group. That kind of centralization let..."
No published case study for this goal yet.
"RMS has helped us strengthen what makes The Nare special: our connection with guests. It gives our team the knowledge they need to offer a genuinely personal experience, and we see..."
Booking Factory vs RMS: The Bottom Line
Unique capabilities
What hoteliers love
The support team receives high praise for their responsiveness and problem-solving skills. Clients value their proactive approach to addressing issues... The support team receives high praise for their responsiveness and problem-solving skills. Clients value their proactive approach to addressing issues and assistance in system navigation.
RMS Cloud is recognized for its user-friendly interface, facilitating ease of use and reducing training time for staff. This simplification is critica... RMS Cloud is recognized for its user-friendly interface, facilitating ease of use and reducing training time for staff. This simplification is critical to efficient operations, especially in fast-paced environments.
RMS Cloud significantly streamlines hotel operations by integrating multiple aspects such as reservations, housekeeping, and maintenance. Users apprec... RMS Cloud significantly streamlines hotel operations by integrating multiple aspects such as reservations, housekeeping, and maintenance. Users appreciate its role in enabling real-time coordination among various departments, thereby enhancing efficiency and guest experience.
Where hoteliers push back
Many users highlight the platform's customization features, allowing them to adjust check-in procedures and other operations to better fit their speci... Many users highlight the platform's customization features, allowing them to adjust check-in procedures and other operations to better fit their specific needs. However, some reviews mention the need for enhancements to report customization.
While RMS Cloud offers a variety of reports, users note difficulties in report customization and accessing certain settings. Enhancements in this area... While RMS Cloud offers a variety of reports, users note difficulties in report customization and accessing certain settings. Enhancements in this area could simplify generating actionable insights for decision-making.
Ranks higher for
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About Booking Factory vs RMS
Can Booking Factory replace RMS?
It depends on your requirements. Booking Factory and RMS share many core Hotel Management Software features, but each has unique capabilities. Booking Factory offers 22 verified integration partners, while RMS offers 112. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. Booking Factory leads in ease of use at 4.9/5 vs 4.3/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Booking Factory or RMS offer a free plan?
Booking Factory: No. RMS: No. Neither product currently offers a free tier. Most Hotel Management Software vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Booking Factory and RMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Booking Factory has an HT Score of 0 and RMS has 86. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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