Booking Factory

4.8 (10 REVIEWS)

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Ratings Summary

4.8
Excellent
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.9/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Booking Factory is the #25 most trending product in the Hotel Management Software category (out of 62) and the #729 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Booking Factory’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Booking Factory
Founded in 2014 | Headquarters in United Kingdom | 5 employees
The easiest way to manage every aspect of running a hotel Booking Factory is a cloud based property management system that makes running a property exceptionally easy—all wrapped up into one subscription. Our software is used worldwide by a wide range of properties, from independent hotels to wedding venues. ‍ We are constantly adding automations, upgrades and 3rd party integrations that help you run your business with efficiency, leaving you time to focus on your guests. With Booking Factory, everyone gets an improved experience, both the host and the guest.

Capabilities

profile-empty-state.svg

Booking Factory doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Partner Plan

Introducing the Partner Program. The easiest way for property owners to manage every aspect of running their business – both on-site and online. Think of it as one of your business essentials.

PREMIUM ADD-ON

Google Hotel Ads

Direct Booking Tools
We can help you market your property on Google so you can get more direct bookings. Worried about extra spending? You don’t need an extra budget as you will only pay commission on successfully completed bookings.

PREMIUM ADD-ON

Website Builder

Direct Booking Tools
Having a website that keeps the guest engaged, and answers all their questions with a few clicks, needs to be appealing and easy to use, making your guests journey start with a big smile even before they leave for their holiday. Of course, your and client’s data is protected by the banking industry standard SSL encryption.

PREMIUM ADD-ON

BF.Viva

Mobile Ordering & Room Service
With BF.Viva you can create easily create responsive web applications that allow you to publish QR codes to publish information and items for sale across all your rooms and areas. Create new revenue centers with an ease while increasing service towards your guests.

PREMIUM ADD-ON

Revenue Management

Revenue Management Systems
Booking Factory offers revenue management services as an add on to the hospitality software suite. In stead of maintaining a position of revenue manager for your small to mid size hotel operation you can benefit from active revenue management from Booking Factory's team.

PREMIUM ADD-ON

Pricing

Pricing Available By Request

Booking Factory has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Hotelier Rating

Excellent
9
Very Good
1
Average
0
Poor
0
Terrible
0

Property Size

  • X-Small (1)
  • Small (5)
  • Medium (3)
  • Large (1)

Country

  • Iceland
    Iceland
    (7)
  • New Zealand
    New Zealand
    (2)
  • United Kingdom
    United Kingdom
    (1)

Region

  • Europe
    Europe
    (8)
  • Oceania
    Oceania
    (2)
8

Booking Factory

Hotel manager from 100 to 199 room Luxury Hotel in Kópavogur (Iceland)

Verified
1 months ago
How quick they always reply to us in a nice and helpful way - this is key to us although some issues are not yet solved (receipt sometimes to not reach out to Xero
Country Iceland
Hotel manager
Large Hotel
10

The Booking Factory PMS/ Highly Recomended

Motel Owner from 10 to 24 room Motel in Whangārei (New Zealand)

Verified
6 months ago
The service includes a Property managment system, Channel Manager and Website creation tool and is compatible with any device that can run an internet browser. There are other features as well for reporting and business managment. One of the biggest advantages we find over the system we used to use is that The Booking Factory is cloud based...
Country New Zealand
Motel Owner
Small Hotel
10

Easy to use system

owner from 5 to 9 room Bed & Breakfast & Inn in (United Kingdom)

Verified
7 months ago
I have been using this system since 2016. Easy to use, support is excellent. Links easily with OTAs . communication with guests is automated. Makes life easy
Country United Kingdom
owner
X-Small Hotel
9

Value for Money User Friendly Booking System.

Motel Owner from 10 to 24 room Motel in Ashburton (New Zealand)

Verified
7 months ago
We are very happy with the booking factory.User friendly. Value for money. Good response times to queries.Good management reports. Easy to read.
Country New Zealand
Motel Owner
Small Hotel
10

Allowing us to increase revenue and lower cost

Owner from 10 to 24 room Bed & Breakfast & Inn in Stykkishólmur (Iceland)

Verified
7 months ago
With Booking Factory we can keep good overview of reservations ahead and what needs to be done to increase sales. We are part of the Partner plan and there we get the support we need to make sure that all OTA are properly connected and all websites up to date. Booking Factory has also made it possible to take advantage of other software ava...
Country Iceland
Owner
Small Hotel
9

Easy booking system for smaller hotels

Reception from 50-74 room in Hella (Iceland)

Verified
9 months ago
Folio / invoices are easy, also easy to make both individual or group reservations. Takes no time to learn most of the system within shortest time. All very logical. Great plus to be able to cancel checkin and cancel checkout. You did a great job and the suggestions below are only suggestions (some more than others), but if we are more than...
Country Iceland
Reception
Medium Hotel
10

Great online PMS platform for hoteliers. Booking Factory is extremely front desk friendly and offers good tools for the managers.

Hotel Manager from 25-49 room Boutique in Keflavík (Iceland)

Verified
9 months ago
When the hotel started using Booking Factory it quickly realized what a great PMS system it is. It takes short time to adapt to the system and great advantage how front desk friendly it is. Offers excellent overview of the staying guests and other upcoming reservations. Very easy to see the history behind every reservation. Good reports for...
Country Iceland
Hotel Manager
Medium Hotel
10

Accessible, intuitive, and powerful

ceo from 50-74 room Boutique in Akureyri (Iceland)

Verified
9 months ago
The Booking Factory is simple to use, yet powerful. Automations free up time and connections to other tools supercharge our small operation. The service provided by the BF team is professional and on point.
Country Iceland
ceo
Medium Hotel
10

Great pms and awesome support!

Owner from 10 to 24 room Bed & Breakfast & Inn in Stykkishólmur (Iceland)

Verified
9 months ago
Booking Factory allows me to to stay worry free, there are no over bookings and the system runs smoothly. It has everything that I need, I can even created multiple booking engine profiles with different room types, rates and languages. The live chat bubble with a great support team that knows my business is the thing that I love the most!...
Country Iceland
Owner
Small Hotel
10

User friendly, trustful system support team

General Manager from 10 to 24 room Boutique in Reykjavík (Iceland)

Verified
10 months ago
User friendly, easy learning, informative reports, professional and responsive hotel support team, easy to monitor the rates, always improving their product.
Country Iceland
General Manager
Small Hotel
  • 1

Recommend empty

It looks like Booking Factory is not recommended by any hotels

Check out the top 10 most recommended Booking Factory alternatives

Expert Q&A and Partner Recommendations

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Question:

What does this product or service do well?

Answer:

The Booking Factory is an easy to use PMS with loads of integrations to make it powerful. It works very well for small hotels as it doesn't break the bank and provides all the functionality that hoteliers need on their day to day.

Question:

What differentiates this product or service from the competition?

Answer:

It's a modern, cloud system, adapted to the specifications of a broad number of countries. The sales team behind it has a lot of experience in online distribution, so they understand the importance of integrations to make the most of your system.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The Booking Factory will work well for you if you need an intuitive solution. It's ideal for a small hotel, although nowadays there is an increasing number of medium-size properties moving over to them, as TBF's functionality is being adapted to their requirements.

RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Alicia Macanas SBDM Partnerships @ SiteMinder
RecommendationAvatar
Alicia Macanas SBDM Partnerships @ SiteMinder
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Support

Unverified

Booking Factory has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

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This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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HT Score

0/100

Recommended

96%

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