Breezeway (Messaging) vs. ReGuest Guest Communication:
Which Is Right for You?

The Decision

Choosing the right guest communication platform can significantly influence your hotel's operational efficiency and guest satisfaction. Breezeway, focusing on short-term rentals, offers basic messaging tools with limited reviews but high ease of use and support ratings. ReGuest, a comprehensive CRM with advanced automation and a broader feature set, dominates in reviews and recent feedback, making it a stronger choice for most hotels. So, which platform will serve your property best?

Is Breezeway or ReGuest Better for Hotels?

Both Breezeway and ReGuest aim to improve guest communication, but their approaches differ. Breezeway emphasizes simple, automated SMS messaging tailored for vacation rentals, providing a straightforward communication tool. ReGuest, by contrast, offers a full-fledged hotel CRM integrated with AI-driven workflows, allowing deeper customization and omnichannel communication. With Breezeway’s reviews stagnant and ReGuest’s recent reviews surging, the latter's current relevance is clearer.

Reebway’s focus is on quick automation and operational updates, ideal for vacation rentals managing maintenance and guest queries efficiently. ReGuest caters to more complex, multi-channel communication needs, supporting large hotels and chains with extensive customization. Given the recent review activity and higher overall ratings, ReGuest’s broader scope and current customer feedback give it a decisively stronger position.

ReGuest vs Breezeway: Which Should Your Hotel Choose?

If your hotel needs a robust CRM that handles multi-channel communication, automates guest interactions, and offers detailed reporting, go with ReGuest. It’s suited for hotels with larger teams, complex guest journeys, or a desire for extensive customization. Breezeway is better if your property primarily requires simple SMS updates, maintenance notifications, and easy-to-use messaging—ideal for vacation rentals or smaller properties.

For properties prioritizing automation, personalization, and integration with booking channels, ReGuest's 31 unique features and recent high review scores make it the clear choice. Conversely, Breezeway’s straightforward messaging and mobile app make it ideal for rental operators focused on operational tasks over extensive guest marketing.

Is Breezeway or ReGuest Easier to Use?

Breezeway boasts a user rating of 4.56/5, with reviews praising its intuitive interface and quick onboarding process. Users mention that the platform’s simplicity allows team members of all technical levels to adapt easily, with specific praise for its schedule view and accessibility. However, some users find the app’s main system complicated and report billing issues after cancellation.

ReGuest, rated even higher at 4.83/5, is recognized for its user-friendly interface and fast setup, with recent reviews emphasizing the platform’s ease of navigation and effective onboarding. Users appreciate its clear workflows and the ability to handle complex communication tasks without a steep learning curve. The consensus: Edge to ReGuest for overall ease of use.

Which Has Better Features: Breezeway or ReGuest?

Breezeway offers 7 shared features, including automated messaging, reports, and integrations, plus SMS and a mobile app as exclusive features. ReGuest, however, provides 31 features, such as automated workflows, AI-driven insights, omnichannel inbox, live translations, website chat, upselling campaigns, digital check-in, and more.

While Breezeway’s features focus on quick, operational messaging, ReGuest’s extensive feature set supports advanced marketing, customization, and automation. The sheer number of unique features makes ReGuest’s offering more comprehensive, especially for properties seeking a full communication ecosystem.

Edge: ReGuest.

Which Has Better Customer Support: Breezeway or ReGuest?

Both platforms enjoy high customer support ratings, but ReGuest surpasses with a 4.97/5 rating compared to Breezeway’s 4.56/5. Recent reviews highlight ReGuest’s prompt, helpful, and attentive support team, with comments like "support works really well" and "always one step ahead." Breezeway’s support is also praised, but some users complain about billing and platform complexity.

Given the recent review data, ReGuest's support is more consistently rated as excellent and responsive. Edge: ReGuest.

Which Has More Integrations: Breezeway or ReGuest?

ReGuest offers 20 verified integrations, including major property management and booking systems like Mews, Stayntouch, and Oracle Hospitality, with 3 shared partners with Breezeway. Breezeway provides 15 verified integrations, mainly focused on vacation rental tools like Guesty, SiteMinder, and Cloudbeds.

ReGuest’s broader integration ecosystem makes it more adaptable for larger operations that need diverse channel and PMS connectivity. If your property relies heavily on third-party systems, ReGuest’s extensive partner list gives it an edge.

Edge: ReGuest.

Which Do Hoteliers Rate Higher: Breezeway or ReGuest?

ReGuest’s reviews are more recent, with 13 reviews in the last six months, and a higher average overall score (75.89 out of 100) versus Breezeway’s zero recent reviews. ReGuest’s users—spanning luxury hotels, resorts, boutique hotels—rate it highly, with an average support score of 4.97/5. Breezeway’s 16 reviews, mostly negative, highlight billing issues and platform complexity, especially for field staff.

Given the recency and quantity of ReGuest’s reviews, hoteliers clearly favor it. The stronger feedback and higher scores make ReGuest the preferred choice.

Edge: ReGuest.

How Much Do Breezeway and ReGuest Cost?

Both Breezeway and ReGuest do not publicly disclose specific pricing details, indicating custom quotes based on property size and needs. Neither offer a freemium or trial period, which suggests that pricing may be substantial and tailored. Expect to negotiate based on your property’s scale and features required.

What Type of Hotel Should Use Breezeway?

• Hotels that primarily manage vacation rentals or small properties focusing on operational automation.
• Teams seeking straightforward SMS messaging and mobile app access.
• Properties that want quick onboarding and minimal customization.
• Operators prioritizing guest communication related to maintenance, check-ins, or stay extensions.

Not ideal if your hotel requires extensive automation, omnichannel communication, or advanced CRM features.

What Type of Hotel Should Use ReGuest?

• Hotels and resorts with large teams needing multi-channel guest communication.
• Properties seeking a comprehensive CRM integrated with AI and automation workflows.
• Hotels aiming to personalize guest experience through segmentation and targeted campaigns.
• Operators that need a strong API, extensive integrations, and flexible workflows.

Not ideal if your hotel is small, with limited staff or a simple communication need, or if you prefer a platform with basic messaging only.

ReGuest vs Breezeway: The Bottom Line for Hotels

ReGuest is a full-featured hotel CRM and communication system with a broad set of automation tools, boasting more recent reviews and higher satisfaction scores. It is best suited for larger hotels, resorts, and properties requiring deep customization and omnichannel capabilities. Breezeway offers a simplified, SMS-focused messaging solution ideal for vacation rentals and smaller properties that prioritize ease of use and operational updates.

If your hotel values extensive features, integrations, and recent positive feedback, ReGuest is the clear choice. For properties needing straightforward, operational guest messaging, Breezeway remains a viable option, but its limited recent reviews weaken its competitive standing.