Breezeway (Messaging)

4.9 (16 REVIEWS)

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Breezeway (Messaging)

5.0 (16 REVIEWS)

Unranked in Guest Messaging Software

SMS messaging tools purpose-built for short-term rental operators

More than 50% of Breezeway’s reviews come from United States of America.

What is Breezeway?

Founded in 2015 | Headquarters in Boston (United States) | 80 employees
Breezeway (Messaging) is a specialized automation tool designed for short-term and vacation rental operators, aiming to streamline guest communication and enhance service quality throughout their stay. This hospitality-focused platform allows users to effortlessly send bulk messages, manage in-house issues, provide live status updates on maintenance and concierge services, and even offer stay extensions to fill gaps between reservations. Key features include automated two-way SMS for seamless communication, the ability to send messages to multiple guests simultaneously, centralized conversation monitoring, and tools to drive additional revenue through stay extension offers. Breezeway (Messaging) integrates smoothly into existing business operations, making it an invaluable asset for improving guest experiences and operational efficiency.

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This description was generated by AI which analyzed the following sources to summarize a description of Breezeway products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Breezeway

FAQs

Breezeway (Messaging) Alternatives

Not sure if Breezeway is right for your hotel? Here are similar Guest Messaging Software vendors that could be a good fit for your hotel:

Capabilities

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Breezeway doesn’t have any benefits or use cases available

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Breezeway Reviews Summary

4.9
Excellent
Ease of Use
4.6/5
Customer Support
4.6/5
ROI
4.6/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Breezeway (Messaging) is the #26 most trending product in the Guest Messaging Software category (out of 74) and the #1048 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Breezeway’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence

Breezeway Pricing

Pricing Available By Request

Breezeway has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Breezeway Reviews

Hotelier Rating

Excellent
28
Very Good
2
Average
0
Poor
0
Terrible
1

Property Size

  • Small (3)
  • Medium (7)
  • Large (16)
  • X-Large (5)

Country

  • United States of America
    United States of America
    (31)

Region

  • North America
    North America
    (31)
10

Breezeway has allowed us to streamline operations!

Co-Founder from 50-74 room Boutique in Telluride (United States of America)

Verified
17 months ago
The people. So responsive and helpful. Great training tools. Anytime I need assistance with setting something up there seems to be a training video or information online that allows me to easily solve my own problems. So easy to use and set up. Breezeway has allowed us to streamline operations! The automated workflows are easy to set up and...
Country United States of America
Co-Founder
Medium Hotel
10

Outstanding Software

Operations Manager from 100 to 199 room Bed & Breakfast & Inn in Kill Devil Hills (United States of America)

Verified
17 months ago
The use of Breezeway makes our operations department very efficient. Were able to communicate with guests, schedule tasks, and keep important property notes and information all under one platform.
Country United States of America
Operations Manager
Large Hotel
10

Couldn't live without Breezeway

Office Manager from 100 to 199 room Bed & Breakfast & Inn in Jackson (United States of America)

Verified
17 months ago
Breezeway's calendar feature helps #operations stay on track with deadlines and assigning which team member is responsible for it. task management has never been easier and there is NO WAY we'd be able to go without this feature now that we're using it. Tasks can be tailored to a particular property, associated with specific reservations, o...
Country United States of America
Office Manager
Large Hotel
10

Breezeway is perfect for my small vacation rental business!

Owner from 200 to 499 room Branded Hotel in Oklahoma City (United States of America)

Verified
17 months ago
Saves time & stress of scheduling our team. Helps guests get timely responses to their concerns, especially when guest messages come in after hours when I’m asleep.
Country United States of America
Owner
X-Large Hotel
10

Breezeway makes our lives a breeze!

General Manager from 100 to 199 room Bed & Breakfast & Inn in Santa Rosa Beach (United States of America)

Verified
17 months ago
I love the fact that I can pull reports for owners, or if there is a question ever by an OTA that needs addressing we have time stamped proof to provide! We love that it integrates with Airbnb and our pms makes our lives easier! We look forward to adding breezeway assist in Q1 2024!
Country United States of America
General Manager
Large Hotel
10

Efficient Software Service

Customer Care Advisor from 100 to 199 room Bed & Breakfast & Inn in Kill Devil Hills (United States of America)

Verified
17 months ago
I like the ease of scheduling my maintenance techs, pool and spa vendors, and housekeepers. Breezeway allows me to maintain great communication with my guests as well!
Country United States of America
Customer Care Advisor
Large Hotel
10

Great product, increased communication and efficiency within operations and very user friendly!

Director of Operations from 100 to 199 room Branded Hotel in Hilton Head Island (United States of America)

Verified
17 months ago
- Quicker response time between departments and with our guests. - easy to user for all levels of technical ability. - accountability for property managers and housekeeping. - auto text are improved communication - reports, having the ability to customize, download, share. - customer service team - they want to know our input and make chang...
Country United States of America
Director of Operations
Large Hotel
10

Breezeway changed my job role for the BEST!

Scheduling Coordinator from 200 to 499 room Bed & Breakfast & Inn in Myrtle Beach (United States of America)

Verified
18 months ago
Breezeway has made scheduling of tasks and task management almost entirely fool proof. The ability to gather, store and track SO much information has been a massive benefit for both our guests and owners. Guest needs are addressed much quicker now that we have Breezeway. Owner questions can be answered with a few clicks as opposed to spendi...
Country United States of America
Scheduling Coordinator
X-Large Hotel
8

Breezeway's texting feature revolutionized our guest communication. The auto template function enables swift assistance, particularly during high-volume check-in periods, enhancing our efficiency without compromising service quality.

Director of Operations from 25-49 room Luxury Hotel in Holmes Beach (United States of America)

Verified
18 months ago
Breezeway has enabled us to prioritize property-specific preventative measures effortlessly. Its templates and auto scheduler simplify essential tasks, allowing seamless excution. The system’s adaptability to various business models has significantly improved our reporting, optimizing both maintenance and housekeeping departments.
Country United States of America
Director of Operations
Medium Hotel
10

Breezeway is the overall best software we’ve ever used in the property management industry in terms of functionality and effectiveness and ease of use.

Co-Owner Co-Founder from 100 to 199 room Boutique in Park City (United States of America)

Verified
18 months ago
The task management and guest communications functionality have been absolute game changers for many departments in our business. There is not one person on our team who isn’t grateful for Breezeway and the way it’s improved our ability to keep track of work flows and close gaps.
Country United States of America
Co-Owner Co-Founder
Large Hotel
  • 1
  • 2

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Support

Unverified

Breezeway has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2025

Learn more about the GCSC Certification

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Response Time

Less than a day

Recommended

99%

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