Unified Inbox

4/5 features

Team Messaging

Group and team messages to help staff stay on-task while staff training and support ensures everyone’s success.
Broadcast Messaging

Send hotel-wide or segment targeted messages to groups of guests based on things like arrival, departure or traveler type.
Desktop App (non-web based)

Makes the system very easy to use hoteliers do not need to remember to log in every morning and when there is a new message/event they see a notification directly on their computer this way they don't need to check their inbox every 2 min.
Photo Sharing
Mobile App
Mobile Friendly
Live Translations

Communicate with guests regardless of their native language with live translations as you message.
Website Livechat

Add live chat to your website to increase conversion and drive more bookings and make it easy for guests to communicate with your front desk.

Multi-Channel

4/5 features

Whatsapp Integration
Facebook Messenger Integration
SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Website Livechat

Add live chat to your website to increase conversion and drive more bookings and make it easy for guests to communicate with your front desk.

Automation

4/5 features

Message Routing
Automated Replies
Chatbot Booking Agent

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Broadcast Messaging

Send hotel-wide or segment targeted messages to groups of guests based on things like arrival, departure or traveler type.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.
Automated Workflows

Automate workflows that are triggered throughout the guest stay.

Upselling & Ancillaries

4/5 features

Upsell Marketplace

Manage products, services, room upgrades and more via a content management system that you can integrate into 1-to-1 and group messages to guests to promote upsells and generate ancillary revenue.
Offer Campaigns

Create personalized campaigns that target guests with room upgrades, spa services, on-property restaurants, room service and more.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Purchase Links

Send guests automated messages with a link to purchase a product or service set up in your customized ‘Upsell’ marketplace.
Charge to Folio

Post charges from guest purchases directly to the guest’s folio.
Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaigns

Send automated messages to communicate personalized upselling campaigns.

Task & Request Management

4/5 features

Ticketing System
Tasks & Checklists

Automatically send service requests/work orders.
Inspections
Recurring Tasks

Easily set recurring tasks from daily, weekly, monthly, and quarterly.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.

Surveys & Feedback

4/5 features

Messaging Guest Surveys
TripAdvisor Review Partner

Send automated requests for guest surveys and TripAdvisor reviews to boost your hotel’s online reputation.
Guest Reviews Campaigns

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.

Reporting & Analytics

4/5 features

Analytics dashboard
Guest History
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Team KPIs Dashboard

Set team objectives and track performance through response times, task completion rates, direct bookings, upsells, and guest ratings.
Custom Goal Setting

Customize goals and metrics to track for your team.

Compliance & Privacy

4/5 features

Automated Opt-In/Consent Collection
Secured Data Protection
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Digital Registration & Check-in

4/5 features

Document & Passport Scanning
Credit Card Authorization
Mobile Keys
Custom Fields

Create custom questions and fields to capture specific information from guests during online self-service checkin to customize your checkin flow.

Pre-Stay

4/5 features

Chatbot Booking Agent

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Booking Recovery Campaigns

Trigger messages when travelers show an interest in the booking request but the booking is not performed.
Behavioral Marketing Campaigns

Push personalized messages on the website, through the chatbot widget, according to the specific page the user is visiting.
Email to Chatbot Automation

Automate the email point of contact by offering a chatbot solution to solve queries instantly.
Smooth Handover to Human Agents

When the chatbot detects the need to hand the conversation off to a human agent, it allows for a seamless takeover.
Click to Call

Configure the option of providing a direct phone contact in the chat conversation if the request is not being solved by the chatbot.
Lead Qualification

Understand the travelers better and identify the potential customers that can generate higher revenue.
OTA Price Comparison

Display the price comparison range of direct bookings against OTAs.
Interface Personalization

Customize the chatbot interface accordingly to the hotel’s brand guidelines.

In-Stay & Post Stay

4/5 features

Digital Check-in

Offer pre-check-in forms to the upcoming guests and minimize the time at the reception.
Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaigns

Send automated messages to communicate personalized upselling campaigns.
Automated Workflows

Automate workflows that are triggered throughout the guest stay.
Custom Routing and Escalations

Configure to whom specific requests must be escalated or redirected when required.
Pre-programmed Guest Notifications

Create automatic notifications and digitalize repetitive administrative tasks.
Guest Reviews Campaigns

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.
Retention Campaigns

Create specific campaigns for past guests offering special deals, boosting the hotel’s loyalty program.

Back-Office

4/5 features

Unified Omnichannel Inbox

Access messages originating from various channels in this one-stop solution.
Status Tabs in Inbox Navigation

Jump straight to messages that need your attention and keep a clear overview.
Assigning Agents

Manage and distribute tasks across your team with one click.
Canned Responses

Save time answering the most frequently asked questions with pre-filled responses.
User Profile Customizations

Add tags and notes to user profiles for segmentation and personalization.
Multi Property Management

Allow the control of multiple hotels from the same chain/group within the same account
Customizable Working Hours

Define when the interaction are 100% handled by the chatbot or when an human agent can take over
Unlimited Users

No limitations in terms of the number of human agents using the solution to manage tickets

Artificial Intelligence

4/5 features

Chatbot Booking Agent

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Sentiment Analysis

A technique used to determine whether data is positive, negative or neutral
Self-Learning NLP

Self-supervised learning for unlabeled data, removing the need for manually labelling
Syntax & Semantic Analysis

Understand the intent that is being requested by the user
Behavioral Analysis

Analyze Big Data to create clusters and segments based on user patterns
Customer Profiling

Build comprehensive profiles of customers using AI techniques
Prediction & Forecasting

Use Machine Learning models to predict business variables as sales, risks or trends

Looking for specific info?

Great and simple program

Reservation manager from 100 to 199 room Bed & Breakfast & Inn in Going am Wilden Kaiser (Austria)

Verified

11 days ago

It's super easy to use, clear, and easy to find everything. Guest communication and the layout of offers/booking confirmations are excellent. WhatsApp and pre-stay features for guests are great and straightforward.

Austria

Reservation manager

Large Hotel

Share review

The best guest communication available on the market.

Member of the board from 25-49 room Boutique in Lindau (Germany)

13 days ago

We've been using ReGuest and all its modules for almost 10 years now. What impresses us most is the company's constant development and the consistently impeccable customer support.

Germany

Member of the board

Mid-Sized Hotel

Individual solutions and strong support

Direktion from 25-49 room Bed & Breakfast & Inn in Caminata di Tures (Italy)

14 days ago

We are very satisfied with ReGuest's customized solutions, which are precisely tailored to our needs. We particularly appreciate the constant innovation and further development of their products. The support is also reliable, fast, and competent – a valuable partnership all around.

Italy

Direktion

Interactive guest experience with easy handling

Head of Sales | Yield and Revenue Manager from 100 to 199 room Luxury Hotel in Murnau (Germany)

15 days ago

ReGuest impresses with several unique selling points that set it apart from other hotel tools. Particularly striking are the visual, interactive offers, which function like a small online shop and actively invite guests to book. The automated follow-up process – including reminders and intelligent suggestions – noticeably increases the conv...

Head of Sales | Yield and Revenue Manager

Good system that is continuously evolving.

Direction Assistant from 100 to 199 room Branded Hotel in Hoehr-Grenzhausen (Germany)

Fast publication of newsletters/campaigns. Good communication throughout the entire guest journey. Visually appealing offers that can be created quickly and easily. Automated booking of additional services and automated responses save time.

Direction Assistant

Simply great! Never work without Re:Guest again

Head of Reservation & System Projects from Boutique in Kitzbuhel (Austria)

1 months ago

Away from long, text-based offers and long, emotionless emails. Re:Guest is simply perfect when it comes to efficient booking processing. The offers for guests are emotionally presented through images and are easy to understand. We were able to massively increase the direct booking rate in the first month alone. We receive only positive fee...

Head of Reservation & System Projects

I am very happy with my decision

Manager from 5 to 9 room Boutique in Kaprun (Austria)

2 months ago

What I like best is the quick delivery of offers – the offers are very appealing, customizable, and showcase our hotel at its best. All offers and bookings are in one program, which is very helpful for keeping track of everything.

Manager

X-Small Hotel

Great efficiency and guest satisfaction

Geschäftsführer from 25-49 room Boutique in Scena (Italy)

Re:Guest makes everyday hotel work much easier. This sophisticated software not only saves valuable time but also significantly reduces sources of error. We're particularly impressed by the integrated chatbot, which communicates with guests around the clock and automatically answers many inquiries quickly, reliably, and professionally. Its...

Geschäftsführer

Enormous work relief and happier guests

Inhaber from 10 to 24 room in Fie allo Sciliar (Italy)

3 months ago

Reguest has simplified and visually enhanced our entire email communication with our guests. From offers to newsletters to simple questions, guests have everything at a glance. We are completely satisfied!

Inhaber

Small Hotel

ReGuest is one of my favorite partners in my daily work

Hoteliere from 25-49 room Bed & Breakfast & Inn in Flachau (Austria)

Intuitive backend handling, incredibly perfect support over the years, and continuous development of their tools make ReGuest one of my favorite partners. Hotel CRM and email marketing, as well as the guest messaging software, are my highlights.

Hoteliere

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This integration hasn’t been verified by roommaster yet. roommaster 88% recommended by 165 hotels	Booking Engine
Guestnet 97% recommended by 101 hotels	Hotel Guest Apps
This integration hasn’t been verified by roommaster yet. roommaster 88% recommended by 165 hotels	Booking Engine
Customer Alliance 93% recommended by 106 hotels	Reputation Management
Planet 80% recommended by 105 hotels	Property Management Systems
Casablanca 98% recommended by 64 hotels	Property Management Systems
Vertical Booking 91% recommended by 44 hotels	Hotel Reservations Software

Sorry, this functionality is only available for verified hoteliers

ReGuest Guest Communication

What is Reguest?

Team Messaging

Broadcast Messaging

Desktop App (non-web based)

Photo Sharing

Mobile App

Mobile Friendly

Live Translations

Website Livechat

Whatsapp Integration

Facebook Messenger Integration

SMS text messaging

Website Livechat

Message Routing

Automated Replies

Chatbot Booking Agent

Broadcast Messaging

Upsell Fulfillment Tracking

Open API

Automated Workflows

Upsell Marketplace

Offer Campaigns

Upsell Fulfillment Tracking

Purchase Links

Charge to Folio

Room Upgrades Campaigns

Upselling Campaigns

Ticketing System

Tasks & Checklists

Inspections

Recurring Tasks

Upsell Fulfillment Tracking

Messaging Guest Surveys

TripAdvisor Review Partner

Guest Reviews Campaigns

Analytics dashboard

Guest History

Upsell Fulfillment Tracking

Team KPIs Dashboard

Custom Goal Setting

Automated Opt-In/Consent Collection

Secured Data Protection

Open API

Document & Passport Scanning

Credit Card Authorization

Mobile Keys

Custom Fields

Chatbot Booking Agent

Booking Recovery Campaigns

Behavioral Marketing Campaigns

Email to Chatbot Automation

Smooth Handover to Human Agents

Click to Call

Lead Qualification

OTA Price Comparison

Interface Personalization

Digital Check-in

Room Upgrades Campaigns

Upselling Campaigns

Automated Workflows

Custom Routing and Escalations

Pre-programmed Guest Notifications

Guest Reviews Campaigns

Retention Campaigns

Unified Omnichannel Inbox

Status Tabs in Inbox Navigation

Assigning Agents

Canned Responses

User Profile Customizations

Multi Property Management

Customizable Working Hours

Unlimited Users

Chatbot Booking Agent

Sentiment Analysis

Self-Learning NLP

Syntax & Semantic Analysis

Behavioral Analysis

Customer Profiling