The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 1,508 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Canary Technologies shines in ease of use and customer support — especially for independent properties (4.9/5) , with exclusive features like Payment & Authorizations and Hotel Website Check-in Portal.
FRIVA shines .
Side-by-side ratings based on 1,508 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | From $300/mo | Contact sales |
| Verified Reviews | 1,508 | 0 |
After analyzing 1,508 verified reviews, Canary Technologies users most value its contactless check-in, guest messaging, upselling features, while FRIVA users highlight . Click any theme to see what reviewers say.
|
|
FRIVA |
|---|---|
| Pros | |
|
+
Contactless Check-In
▾
|
|
|
+
Guest Messaging
▾
|
|
|
+
Upselling Features
▾
|
|
|
+
Automatic Notifications
▾
|
|
| Cons | |
|
−
Credit Card and ID Verification
▾
|
|
|
−
Technical Integration
▾
|
|
How each product ranks among Contactless Check-in vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
|
FRIVA |
|---|---|---|
| Small (10-24 rooms) ▾ | #2 98 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #1 1042 reviews | — |
| Large (75-199 rooms) ▾ | #1 228 reviews | — |
| X-Large (200+ rooms) ▾ | #1 105 reviews | — |
By Property Type
| Segment |
|
FRIVA |
|---|---|---|
| Boutique ▾ | #1 727 reviews | — |
| Luxury ▾ | #1 573 reviews | — |
| Branded / Chain ▾ | #1 680 reviews | — |
| Extended Stay ▾ | #1 116 reviews | — |
By Region
| Segment |
|
FRIVA |
|---|---|---|
| North America ▾ | #1 1308 reviews | — |
| Europe ▾ | #3 65 reviews | — |
| Asia Pacific ▾ | #1 27 reviews | — |
| Middle East ▾ | #2 11 reviews | — |
Choosing between Canary Contactless Check-In and mySimpleClient hinges on what your hotel values most: industry-specific features and proven performance or a broader CRM approach. Canary is purpose-built for hotel guest management, with a focus on contactless check-in, security, and revenue enhancement. mySimpleClient, by contrast, is a general CRM tool aimed at improving customer relationships across industries, with less emphasis on hospitality-specific operations. Which aligns better with your hotel's strategic priorities?
Canary’s platform boasts a robust track record, with over 1,300 reviews and a recent surge in positive feedback, making it the clear leader in hotel contactless solutions. mySimpleClient’s reviews are nonexistent, offering no recent validation of its efficacy or suitability for hotel use. Do you want a proven solution with extensive hotel industry validation or a more generic CRM with untested hotel applicability?
Both products aim to improve guest check-in and operational efficiency, but they diverge sharply in focus. Canary Contactless Check-In directly addresses hotel-specific needs—digital check-ins, ID verification, secure payments, and integrations with PMS—designed to reduce front desk contact and increase revenue. mySimpleClient, however, offers a broad CRM, emphasizing customer feedback, relationship management, and analytics, with minimal hotel-specific features.
If your hotel needs a ready-to-deploy, highly rated contactless check-in system that integrates with existing hotel tech, Canary is the more suitable choice. If your priority is customer data analysis and relationship management across various touchpoints, and you're less concerned with direct hotel operations, mySimpleClient might be appealing. Is your main goal streamlining check-in operations and increasing revenue, or building a comprehensive customer database?
For hotels seeking an industry-specific solution, Canary’s extensive feature set—covering secure digital check-ins, ID verification, contactless upselling, and integrations with over 50 PMS partners—makes it the clear choice. Its 4.68/5 overall rating from over 1,300 reviews, including recent feedback, underscores its reliability and effectiveness in real-world hotel environments. Conversely, mySimpleClient offers no direct hotel features or recent reviews, limiting its credibility for hotel-specific needs.
If your hotel is a luxury property, a boutique, or a midscale operation wanting to modernize the arrival experience, go with Canary. Its proven ability to increase guest satisfaction, reduce check-in times, and boost ancillary revenue is well-documented. If your hotel is primarily interested in managing customer relationships and feedback with no immediate need for contactless check-in, consider mySimpleClient—but be aware of the lack of validation in hotel contexts. Which set of features aligns with your current goals?
Canary’s user-friendly interface scores 4.82/5, with many reviews praising its quick onboarding—typically around 20 minutes—and ease of staff adoption. Its detailed onboarding process and integrations are designed for hotel teams to get up and running swiftly, with a focus on minimal disruption. mySimpleClient’s interface is not described in available data, nor are any usability metrics provided, leaving its ease of use uncertain.
Given its extensive review base and recent positive feedback, Canary’s ease of use is well-documented and trusted by hotel staff worldwide. Edge: Canary Contactless Check-In.
Canary offers 26 unique features tailored specifically to hotel guest management, including PMS integration, ID verification, device-agnostic check-in, document scanning, digital upselling, and PCI compliance—none of which are present in mySimpleClient. These features directly enhance operational efficiency and guest experience in hospitality settings. mySimpleClient provides no detailed feature list or hotel-specific functionalities, making it difficult to compare.
The depth and specificity of Canary’s features—designed for contactless check-in, security, and revenue—are unmatched in this context. Edge: Canary Contactless Check-In.
Canary’s support scores 4.69/5, with reviewers frequently citing quick, responsive assistance. Customers highlight its onboarding process, ongoing support, and proactive communication as key strengths. mySimpleClient’s support data is unavailable, and without reviews, confidence in its customer service cannot be established.
Given the extensive hotel industry validation and high satisfaction ratings, Canary’s support is clearly superior. Edge: Canary Contactless Check-In.
Canary boasts 54 verified integration partners, including major PMS providers like Visual Matrix, RoomRaccoon, and WebRezPro. These integrations streamline implementation and daily operation, reducing manual work. mySimpleClient offers no publicly available information about integrations, making it unlikely to match Canary’s extensive ecosystem.
For hotels seeking a platform that plays well with existing systems, Canary’s integrations are a significant advantage. Edge: Canary Contactless Check-In.
Canary’s 4.68/5 rating from over 1,300 reviews, with recent feedback from nearly 370 users, indicates high satisfaction across various hotel segments. Its reviews cite improvements in check-in times, guest satisfaction scores, and revenue. mySimpleClient’s absence of reviews means no rating data is available, making it impossible to assess hotel satisfaction or compare.
Clearly, Canary’s positive recent reviews and high rating establish it as the preferred choice. Edge: Canary Contactless Check-In.
Canary’s pricing starts at $300 per month, with no free tier, trial, or implementation fees. Its transparent, flat-rate model simplifies budgeting for hotels. mySimpleClient’s pricing information is not publicly available, and no trial or demo options are mentioned.
Based on clear, accessible pricing, Canary provides better value transparency. Edge: Canary Contactless Check-In.
Not ideal if you:
Edge: Hotels seeking proven contactless solutions with extensive features.
Not ideal if you:
Edge: Not recommended for hotels prioritizing contactless check-in or operational automation.
Canary Contactless Check-In is a highly-rated, industry-specific platform that transforms guest arrivals and operational workflows. Its extensive feature set, proven performance, and recent reviews make it the top pick for most hotel operators.
Choose Canary if you want a reliable, hotel-focused solution to improve guest experience, increase revenue, and reduce workload. Its integrations, support, and high user satisfaction set it apart decisively.
MySimpleClient offers a broad CRM approach with no hotel-specific validation or recent reviews, making it unsuitable for direct contactless check-in needs. If your hotel’s focus is solely on customer relationship management and data insights, it might be worth exploring, but with caution.
For most hotels seeking a tested, comprehensive contactless check-in system, Canary Contactless Check-In delivers the proven results and confidence your team needs.
Contactless Check-in pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
|
|
FRIVA | |
|---|---|---|
| Starting Price | From $300/mo | — |
According to HTR's product database, Canary Contactless Check-In and mySimpleClient share 0 features. Here are the key differences — features one has that the other lacks.
| Feature |
|
FRIVA |
|---|---|---|
| Compliance readiness | ||
| Network security | ||
| PCI compliance audit | ||
| PMS Integration | ||
| Penetration testing | ||
| Threat lifecycle management |
Showing top differences. 14 more features differ between these products.
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"In short, we’ve been able to improve the guest experience, eliminate fraud, and drive incremental revenue from upsells."
No published case study for this goal yet.
"Anytime a software works well and makes my life easier, I like it and Canary has done exactly that. I absolutely recommend the platform to all other hotel operators."
No published case study for this goal yet.
What hoteliers love
Many users praised Canary's contactless check-in for its efficiency and convenience, allowing guests to avoid long lines and complete check-in faster.... Many users praised Canary's contactless check-in for its efficiency and convenience, allowing guests to avoid long lines and complete check-in faster. This feature integrates well with other tools to provide a seamless arrival experience for guests, although some users noted occasional technical glitches.
The guest messaging feature was frequently highlighted for enhancing communication between guests and staff. It allows real-time interaction before, d... The guest messaging feature was frequently highlighted for enhancing communication between guests and staff. It allows real-time interaction before, during, and after the stay, which helps resolve issues quickly and keeps guests informed. However, some reported that AI responses can occasionally misinterpret guest messages, requiring manual intervention.
Canary's upselling capabilities were noted for increasing hotel revenue by allowing guests to easily choose upgrades and additional services. Users ap... Canary's upselling capabilities were noted for increasing hotel revenue by allowing guests to easily choose upgrades and additional services. Users appreciated the ability to offer tailored recommendations, leading to higher conversion rates. Some suggested further customization of upsell options by guest profile.
Where hoteliers push back
This feature provides security benefits by verifying guest identities before arrival, reducing the risk of fraud. Reviewers stated it enhances operati... This feature provides security benefits by verifying guest identities before arrival, reducing the risk of fraud. Reviewers stated it enhances operational efficiency but raised concerns about occasional data synchronization issues with PMS systems.
While many found Canary's platform user-friendly, several users reported issues with integrating it with their existing Property Management Systems (P... While many found Canary's platform user-friendly, several users reported issues with integrating it with their existing Property Management Systems (PMS) and suggested that enhancements in this area would further smooth operations.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Canary Contactless Check-In and mySimpleClient share many core Contactless Check-in features, but each has unique capabilities. Canary Contactless Check-In offers 54 verified integration partners, while mySimpleClient offers 0. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Canary Contactless Check-In leads in ease of use at 4.8/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Canary Contactless Check-In: No. mySimpleClient: No. Neither product currently offers a free tier. Most Contactless Check-in vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Canary Technologies has an HT Score of 100 and FRIVA has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
Product recommendations advisor