CASABLANCA hotelsoftware (PMS) vs. Semper:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) for your hotel hinges on understanding how each platform addresses your operational needs. Casablanca and Semper both aim to streamline hotel management, but they diverge significantly in features, user experience, and market presence. Your decision should depend on whether you prioritize a highly reviewed, robust system or a more recent, user-friendly platform with extensive integrations.

Casablanca is the more established, widely reviewed PMS with recent positive feedback, making it a safer choice for hotels seeking proven reliability. Semper, while newer and with fewer reviews, offers modern features and ease of use that appeal to hotels prioritizing straightforward implementation.

Is Casablanca or Semper Better for Hotels?

Casablanca and Semper serve different types of hoteliers. Casablanca, with over 60 reviews—mostly recent—boasts a high NPS score of 9.87/10 and a 98% likelihood to recommend, signaling strong customer satisfaction. In contrast, Semper has 51 reviews, all from the last six months, and a slightly lower NPS score of 9.33/10, but with a comparable customer support rating of 4.88/5.

Both platforms aim to centralize hotel operations, but Casablanca emphasizes comprehensive management tools like yield management and multi-property handling, through features like automated invoicing and guest interactions. Semper focuses on automation, integration, and ease of operation, especially in reservation workflows. Do these core differences influence which system aligns better with your hotel’s priorities?

Casablanca vs Semper: Which Should Your Hotel Choose?

If your hotel needs a mature, extensively supported PMS with proven stability and advanced revenue tools, Casablanca is the clear choice. It’s best suited for hotels that value multi-property management, automated invoicing, and yield optimization, especially if you operate in Europe or larger in scale.

On the other hand, if you prioritize a system that’s quick to implement, easy to adopt, and offers robust integrations with reservations, POS, and stock management, Semper fits well. Its focus on automation, with features like online check-in/out and integrated payments, appeals to hotels looking for a modern, cloud-based solution that simplifies daily operations.

Is Casablanca or Semper Easier to Use?

Casablanca scores a 4.8/5 for ease of use, with many reviews praising its intuitive interface and quick onboarding. Users highlight how staff, both experienced and new, can adapt rapidly, and support responsiveness is a key strength, often praised for its fast, competent assistance.

Semper, rated at 4.55/5, is also user-friendly, with many reviews emphasizing its straightforward workflows and minimal training requirements. However, some users suggest its interface appears slightly outdated compared to Casablanca’s cleaner design.

Edge: Casablanca.

Which Has Better Features: Casablanca or Semper?

Casablanca offers 36 shared features plus 4 unique ones like automated space optimization, rules-based room assignments, spa & wellness modules, and shift planning. Its core strengths are multi-property management, yield control, and automation, optimized for hotels with complex operational needs.

Semper, with 58 unique features plus 36 shared, provides extensive functionalities such as automated night audit, online checkout, integrated payment processing, stock and inventory management, guest CRM, and digital registration. Its broad feature set caters to hotels seeking comprehensive automation and integration.

Edge: Semper.

Which Has Better Customer Support: Casablanca or Semper?

Casablanca’s support scores a 4.82/5, with many reviews describing rapid, friendly, and competent assistance. Users frequently mention their support team’s availability even on holidays, reinforcing confidence in their service.

Semper slightly edges out with a 4.88/5 rating, with reviews highlighting the team’s professionalism, quick response times, and willingness to help—even during urgent issues. Specific team members like Bea and Zizipho receive mention for exceptional support.

Edge: Semper.

Which Has More Integrations: Casablanca or Semper?

Casablanca boasts 46 verified integrations, including major partners like Profitroom, SiteMinder, and Onity, offering extensive compatibility with other hotel systems and booking portals. Its broad integration network is a significant advantage for larger, multi-system hotels.

Semper has 11 verified integrations, sharing key partners such as Cloudbeds, Vingcard, and Revinate. While fewer, these integrations are sufficient for many hotels, especially those prioritizing core reservation, POS, and stock management.

Edge: Casablanca.

Which Do Hoteliers Rate Higher: Casablanca or Semper?

Casablanca, with over 60 recent reviews, enjoys a 98% likelihood to recommend and an overall score of 67.4/100, indicating solid satisfaction among a diverse hotel user base. Hotels of various sizes, especially in Europe, rate it highly for support and feature set.

Semper’s 51 reviews yield a 94% likelihood to recommend and an overall score of 21.8/100, reflecting a smaller but positive reception among hotels in Africa, Europe, and Oceania. Its newer presence means fewer reviews but consistent praise for ease of use.

Edge: Casablanca.

How Much Do Casablanca and Semper Cost?

Casablanca does not publicly disclose pricing, but reviews suggest it’s a premium solution with potential additional costs for updates and integrations, possibly making it less suitable for very small hotels.

Semper charges $600 per month, with no setup or implementation fees, positioning it as a transparent, predictable investment. Its flat monthly fee offers good value, especially for hotels seeking extensive features without hidden charges.

What Type of Hotel Should Use Casablanca?

• Hotels that operate multiple properties and need centralized control.
• Properties that prioritize revenue management and yield optimization.
• Hotels seeking a mature, well-supported PMS with extensive integrations.
• Operators valuing automated invoicing and advanced guest interaction tools.
• Larger boutique, resort, and city-center hotels that require scalability.

Not ideal if your hotel is small, with limited budget, or prefers a more modern, simple interface.

What Type of Hotel Should Use Semper?

• Hotels that want quick deployment with minimal onboarding.
• Properties seeking integrated reservation, POS, stock, and accounting.
• Hotels focused on automation of routine tasks like check-in/out and reminders.
• Operators prioritizing a cloud-based system with 24/7 support.
• Hotels in regions where Semper has strong local support, such as Africa and Oceania.

Not ideal if your hotel requires extensive multi-property management or complex yield control features.

The Bottom Line for Hotels

Casablanca is a decades-tested solution with broad support, comprehensive features, and a large, recent review base. Its versatility makes it suitable for hotels that operate multiple properties or need detailed revenue management tools.

Semper, although newer and with fewer reviews, offers a flexible, user-friendly platform with extensive automation and integration capabilities. It’s best suited for hotels seeking a fast, modern PMS with a focus on streamlining operations and maintaining a high level of customer support.

If your hotel needs proven stability, extensive integrations, and multi-property management, Casablanca is the safer choice. For hotels prioritizing ease of use, automation, and transparent pricing, Semper provides a compelling alternative.

Final recommendation: Choose Casablanca if you want a mature, widely reviewed platform with proven reliability. Opt for Semper if you prefer a modern, simple-to-use system with extensive automation features and strong regional support.