The complete cloud hospitality platform
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CASABLANCA hotelsoftware (PMS)
4.9 (62 REVIEWS)
HT Score
69 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
CASABLANCA hotelsoftware (PMS)
Ranked 31 (out of 316) in Property Management Systems
The "all-in-one" hotelsoftware. We digitize your hotel & relieve your staff 100%!
98% recommended by 62 hotels
More than 50% of Casablanca’s reviews come from Austria.
Bell - AI powered product analyst
I analyzed all of Casablanca’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Casablanca Hotelsoftware for its intuitive interface, rapid support response, and comprehensive tools such as multi-property solutions, automated invoicing, and yield management. Its features help increase revenue through upselling opportunities and integration with booking portals; decrease costs by streamlining processes and automating tasks; and improve customer experience by providing seamless booking and guest management. However, some users find its pricing steep for smaller operations, and interface complexity can occasionally be an issue.
Support
Supportive
Hoteliers often highlight the exceptional customer support provided by Casablanca's Property Management Systems. They appreciate the availability and responsiveness of the support staff, who are described as knowledgeable and effective in resolving issues promptly. The direct communication and fast support are regarded as key strengths, facilitating smooth onboarding and ease of use for new users. Helpful resources such as FAQs, tutorials, and documentation contribute to the overall high satisfaction with the support experience.
Geschäftsführung
6 months ago
Verified
... The hotel program is simple and clearly structured. The basic knowledge is easy to learn, so new employees can be trained quickly and easily. ...
See full reviewGeschäftsführung
6 months ago
Verified
... I am a long-term customer (over 10 years) with a maintenance contract. Maintenance used to be several times a year, now only on request, or does that not work for me? The innovations mainly concern ...
See full reviewGeschäftsführung
6 months ago
Verified
... I am a long-term customer (over 10 years) with a maintenance contract. Maintenance used to be several times a year, now only on request, or does that not work for me? The innovations mainly concern new interfaces, which also mean additional costs. In the past, customers ...
See full reviewGeschäftsführung
6 months ago
Verified
... I am a long-term customer (over 10 years) with a maintenance contract. Maintenance used to be several times a year, now only on request, or does that not work for me? The innovations mainly concern new interfaces, which also mean additional costs. In the past, customers were more valued - that's just how I feel. Unfortunately, if you point something out, you are treated as if it was your own ...
See full reviewGeschäftsführung
6 months ago
Verified
... I am a long-term customer (over 10 years) with a maintenance contract. Maintenance used to be several times a year, now only on request, or does that not work for me? The innovations mainly concern new interfaces, which also mean additional costs. In the past, customers were more valued - that's just how I feel. Unfortunately, if you point something out, you are treated as if it was your ...
See full reviewGeschäftsführung
6 months ago
Verified
... I am a long-term customer (over 10 years) with a maintenance contract. Maintenance used to be several times a year, now only on request, or does that not work for me? The innovations mainly concern new interfaces, which also mean additional costs. In the past, customers were more valued ...
See full reviewHotelier
6 months ago
Verified
... Above all, very good, fast and direct support with qualified employees! Direct communication, fast support, easy operation, great interface management, helpful tools ...
See full reviewAutomation
Streamlined
Hoteliers often express concern about the automation capabilities of CASABLANCA hotelsoftware (PMS). They note that while automation was initially helpful, the current system requires maintenance only upon request, raising issues with its efficiency in automatically updating and maintaining optimal performance. Additionally, there is a sentiment that the focus on new interfaces results in increased costs without corresponding enhancements in automation functionalities. Moreover, any disruptions caused by system updates necessitate manual interventions, thus diminishing the reliability and perceived value of automation features. Hoteliers feel that these changes have led to a decline in the effectiveness of previously automated workflows, impacting overall satisfaction.
Geschäftsführung
6 months ago
Verified
... I am a long-term customer (over 10 years) with a maintenance contract. Maintenance used to be several times a year, now only on request, or does that not work for me? The innovations mainly concern new interfaces, which also mean additional costs. In the past, customers were more valued - that's just how I feel. Unfortunately, if you point something out, you are treated as if it was your own fault, even though everything was working perfectly before an update ...
See full reviewIntegrations
Connected
Hoteliers often note that Casablanca's Property Management System product, CASABLANCA hotelsoftware, offers a comprehensive range of integrations that smoothly connect with common systems such as PMS, CRM, and payment processors. While these integrations are generally regarded as reliable, working consistently without frequent syncing issues, some users encounter challenges in the initial setup process. Additionally, hoteliers appreciate the ability to customize these integrations to meet specific operational needs, making it adaptable to diverse hotel management requirements.
Geschäftsführung
6 months ago
Verified
... Great hotel program, but also quite expensive ...
See full reviewGeschäftsführung
6 months ago
Verified
... The hotel program is simple and clearly structured. The basic knowledge is easy to learn, so new employees can be trained quickly and easily. ...
See full reviewValue
Balanced
Hoteliers often recognize that Casablanca's Property Management Systems software, CASABLANCA hotelsoftware (PMS), offers good value, particularly commendable for the ongoing improvements to its software. However, there is a consistent mention that the pricing could be more accommodating for smaller companies, suggesting a perceived gap in value for this segment. Overall, the software is well-regarded for providing substantial features, but the cost may limit its appeal to smaller businesses seeking more budget-friendly options.
Hotelier
6 months ago
Verified
... Basically nothing, the software is also constantly being improved, prices could be a little better for smaller companies, otherwise top ...
See full reviewHotelier
6 months ago
Verified
... Basically nothing, the software is also constantly being improved, prices could be a little better for smaller companies, otherwise top ...
See full reviewHotelier
6 months ago
Verified
... Basically nothing, the software is also constantly being improved, prices could be a little better for smaller companies, otherwise top ...
See full reviewFunctionality
Balanced
Hoteliers often praise the functionality of CASABLANCA hotelsoftware for its robust handling of core features like booking and reporting, essential for everyday operations. The software automates tasks such as billing and reporting effectively, which enhances workflow efficiency and reduces manual workload. Users acknowledge its feature completeness, noting that all expected tools are readily available. Additionally, insights and reporting capabilities are highlighted for being actionable and easy to interpret, aiding decision-making processes. While the product is reliable with minimal bugs or crashes, scalability is seen as a strength, enabling growth as business needs expand. Finally, its global features, supporting multiple languages and currencies, are beneficial for international operations.
Hotelier
6 months ago
Verified
... Basically nothing, the software is also constantly being improved, prices could be a little better for smaller companies, otherwise top ...
See full reviewUser Interface
Intuitive
Hoteliers often praise the user interface of CASABLANCA hotelsoftware (PMS) for its straightforward ease of navigation, making it simple for users to quickly find and use the necessary features. The visual design is commended for being clean and professional, ensuring that information is presented with clarity. These aspects contribute to an intuitive user experience, allowing first-time users to operate the system with minimal training. Additionally, the user interface is responsive, providing a smooth experience without lag. The system’s ease of operation is frequently highlighted, reinforcing its usability amongst new and existing users alike.
Geschäftsführung
6 months ago
Verified
... The hotel program is simple and clearly structured. The basic knowledge is easy to learn, so new employees can be trained quickly and easily. ...
See full reviewHotelier
6 months ago
Verified
... Above all, very good, fast and direct support with qualified employees! Direct communication, fast support, easy operation, great interface management, helpful tools ...
See full reviewHoteliers Most Frequently Mention
What Types of Hotels Casablanca is Popular For
Size
4 | Large (75-199 room)
31 | Medium (25-74 room)
21 | Small (10-24 room)
6 | X-Small (1-9 room)
Country
53 | Austria
5 | Germany
2 | United States of America
1 | Argentina
1 | Switzerland
Type
38 | Bed & Breakfast & Inns
11 | Boutiques
5 | Branded Hotels
11 | City Center Hotels
7 | Airport/Conference Hotels
5 | Extended Stay & Serviced Apartments
6 | Limited Service & Budget Hotels
5 | Luxury Hotels
12 | Resorts
9 | Vacation Rentals & Villas
Region
2 | North America
59 | Europe
1 | South America
Category
62 | Property Management Systems
Didn’t find what you were looking for?
What is Casablanca?
Founded in 1990 | Headquarters in | 30 employees
CASABLANCA hotelsoftware (PMS) is a comprehensive property management system designed to streamline hotel operations. The platform offers tools for multi-property management, automated invoicing, and yield management, which help optimize revenue through upselling opportunities and seamless integration with various booking portals. Hoteliers appreciate its intuitive interface and the rapid support response, which ensures a smooth operational flow. CASABLANCA hotelsoftware (PMS) enhances guest experience by automating booking and guest management processes, creating a seamless interaction from reservation to check-out. Ideal for any sized hotel, it simplifies operations by offering end-to-end solutions.
CASABLANCA hotelsoftware (PMS) Alternatives
Not sure if Casablanca is right for your hotel? Here are similar Property Management Systems vendors that could be a good fit for your hotel:
Capabilities
Casablanca doesn’t have any benefits or use cases available
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Spa
4/5 features
Available Add-ons & Modules
CASABLANCA Channel Manager
VR Channel Manager
Keep track of all online sales! With the CASABLANCA Channel Manager, managing the connected online channels and booking management becomes childs play
CASABLANCA guest app
Hotel Guest Apps
The digital guest app from CASABLANCA hotelsoftware is a web application through which all actions related to the stay can be carried out independently by the guest. The completely digital, autonomous hotel stay, which can be handled contactlessly without reception staff, is thus being further expanded
CASABLANCA spa and wellness management
Spa Software
The CASABLANCA Wellnessplanner takes on all the tasks of a modern wellness management program, which is also directly integrated into the hotel software. This simplifies organization and coordination for the end user many times over!
CASABLANCA cloud hotelsoftware
Property Management Systems
You can work on the graphic room plan in the cloud on all end devices (smartphone, tablet, laptop, etc.). It is also possible to create and edit reservations “on the road”.
CASABLANCA seminar management
Hotel Management Software
With the CASABLANCA seminar, banquet and congress administration, you can plan and implement events of all sizes in the simplest possible way.
CASABLANCA property management
Hotel Management Software
With the CASABLANCA property management, the management of properties and resources, such as seminar rooms, sports facilities or bike or ski depots, becomes childs play.
CASABLANCA voucher management
Thanks to the directly integrated additional module "Voucher Management" from CASABLANCA hotelsoftware, it is no longer a great effort to keep track of your open, dissolved and canceled vouchers.
CASABLANCA Newsletter Management System
Despite social media and the like, the newsletter has lost none of its customer-binding relevance and is still an integral part of the marketing mix of hotels. With the newsletter management system, CASABLANCA hotelsoftware provides a perfected tool for designing and sending the advertising miracle weapon.
CASABLANCA Korrespondenzmanager
On the one hand, the customized text templates will go down well with your guests, as they are visually appealing and will therefore be booked more frequently. On the other hand, your correspondence will arrive safely in your guests inboxes, since the templates are completely in HTML and therefore do not end up in the spam folder.
CASABLANCA request manager
The request manager can be easily integrated on the hotel website and responds to guest requests 24/7. The autonomously sent offers are professionally created with the correspondence manager and can be booked with one click (online booking button). With this online tool, you can increase your booking figures without any additional effort.
CASABLANCA Homepagebuchung
With the CASABLANCA homepage booking, the guest can book directly via the hotel homepage! The availabilities and allotments are updated in real time between the booking engine (IBE) and the hotel software. Book directly - commission-free - uncomplicated: Advantage for the guest as well as for the hotel business!
CASABLANCA Web Widgets
With the web widgets for CASABLANCA homepage booking, any part of the hotel website can become the potential starting point for a booking. There are three tools available that can be easily embedded on the homepage with HTML snippets. All tools are centrally maintained and easily controlled!
Casablanca Reviews Summary
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.4/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, CASABLANCA hotelsoftware (PMS) is the #56 most trending product in the Property Management Systems category (out of 316) and the #976 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreCasablanca’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Casablanca Pricing
Pricing Available By Request
Casablanca has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare Casablanca to Top Alternatives
Powerful. Intuitive. Unified. One platform to run your property.
OPERA Property Management Suite - from independents to global brands, OPERA is the flexible, configurable, intuitive solution to manage your entire operation
Want to find out if Casablanca is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Hoteliers say
Hoteliers like Casablanca Hotelsoftware for its intuitive interface, rapid support response, and comprehensive tools such as multi-property solutions, automated invoicing, and yield management. Its features help increase revenue through upselling opportunities and integration with booking portals; decrease costs by streamlining processes and automating tasks; and improve customer experience by providing seamless booking and guest management. However, some users find its pricing steep for smaller operations, and interface complexity can occasionally be an issue.
AI-generated from the text of customer reviews
Looking for specific info?
10
Great support and easy to use
Hotelier from 10 to 24 room Resort in St Martin am Tennengebirge (Austria)
Verified
6 months ago
Above all, very good, fast and direct support with qualified employees! Direct communication, fast support, easy operation, great interface management, helpful tools
Austria
Austria
Hotelier
Small Hotel
5
Great hotel program, but also quite expensive
Geschäftsführung from 25-49 room Bed & Breakfast & Inn in Fusch (Austria)
Verified
6 months ago
The hotel program is simple and clearly structured. The basic knowledge is easy to learn, so new employees can be trained quickly and easily.
Austria
Austria
Geschäftsführung
Medium Hotel
10
Diverse
Gastgeberin from 10 to 24 room Boutique in Bludenz (Austria)
Verified
2 years ago
great support, functionality, clear and intuitive, interface, assistance, everything DSGV-compliant, working on several PCs at the same time
Austria
Austria
Gastgeberin
Small Hotel
10
Best service for years
Vermietung from 5 to 9 room Bed & Breakfast & Inn in Solden (Austria)
Verified
2 years ago
Fast comprehensive help, always very friendly! Well trained, quick recall and competent. It is always a pleasure to contact such a good hotel software partner. Thanks very much
Austria
Austria
Vermietung
X-Small Hotel
10
Absolute professionals at work! Top system with first class support
Inhaber from 75-99 room Bed & Breakfast & Inn in Burg (Spreewald) (Germany)
Verified
2 years ago
Casablanca is always evolving and open to new customer ideas. Solutions are always thought of by the customer (e.g. guest app, ; multi-property solution). The support is staffed continuously, even on weekends and public holidays. Great class!
Germany
Germany
Inhaber
Large Hotel
10
The best hotel software I know, simply TOP
Direktionsassistent from 25-49 room Bed & Breakfast & Inn in Bodenmais (Germany)
Verified
2 years ago
At Casablanca I have everything from a single source, I always have a contact person if there are any problems, always stay up to date so that the software always fully meets all requirements.
Germany
Germany
Direktionsassistent
Medium Hotel
10
Casablanca hotel software - support at its best
GF from 25-49 room Airport/Conference Hotel in Ladis (Austria)
Verified
2 years ago
Best support, fast solutions, always up-to-date, online booking of accommodation, channel management, local company, personal, future-oriented, customer-friendly, application possibilities good and easy to understand.
Austria
Austria
GF
Medium Hotel
10
Best hotel software
Geschäftsführer from 50-74 room in Seefeld in Tirol (Austria)
Verified
2 years ago
Casablanca meets all the expectations of a large hotel operation. It is structured logically and clearly. There is also an interface for every external program we use.
Austria
Austria
Geschäftsführer
Medium Hotel
10
A great hotel program that offers a lot
Hotelleitung from 25-49 room Bed & Breakfast & Inn in Portschach am Worther See (Austria)
Verified
2 years ago
The program is easy to use and there are many modules that can be purchased (request manager, booking tool for the website, online check-in, newsletter dispatch, etc.). All common interfaces are available. But what is particularly noteworthy is the support of the entire Casablanca team - fast, friendly, solution-oriented! Customer requests...
Austria
Austria
Hotelleitung
Medium Hotel
10
Professional advice and service
Hotelier from 10 to 24 room Bed & Breakfast & Inn in Ellmau (Austria)
Verified
2 years ago
We have been using Casablanca for over 10 years. Our company has 23 units. Thanks to a service contract, we are always well looked after and all questions relating to assistance are always implemented quickly and successfully.
Austria
Austria
Hotelier
Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Casablanca has excellent support and communication with customers Casablanca delivers what it promises and it is not just empty words. We immediately had an open door at Casablanca. Thanks to you Raimund
Showing all answers to: "What does this product or service do well?"
Casablanca has excellent support and communication with customers Casablanca delivers what it promises and it is not just empty words.
We immediately had an open door at Casablanca.
Thanks to you Raimund
The hotel PMS system helps our customers to digitalise their processes, to simplify them and to put the focus back on the guest. The system wonderfully supports the daily work at the reception and assists with customer data maintenance, which is the basis for a successful business.
CASABLANCA has been an integration partner of ADDITIVE since 2021. We exchange guest and reservation data between our systems via the data interface of the PMS. The integration is well documented and based on an open standard.
Casablanca is a trusted and reliable integration partner. We have initially integrated against Casablanca in 2018 and overall the integration proved to be both reliable and maintainable. Response times are quick and there is lots of technical expertise.
Question:
What differentiates this product or service from the competition?
Answer:
Casablanca is open to news and we appreciate that in such companies. We look forward to each customer we serve together. Thanks to the whole team for the always fast processing and uncomplicated procedures with the customers.
Showing all answers to: "What differentiates this product or service from the competition?"
Casablanca is open to news and we appreciate that in such companies. We look forward to each customer we serve together. Thanks to the whole team for the always fast processing and uncomplicated procedures with the customers.
Using the hotel PMS alone is good, but offering an interface to different systems with the numerous possibilities is better. The interface to Betterspace and our in-room tablets is a very good support in guest communication and care.
The integration team at CASABLANCA was very helpful during the implementation of the API and is now still accessible to integration partner concerns. New connections from common customers are done quickly and easily.
Integration fees and API costs are still in a reasonable range. Installations are carried out with only minimal waiting times. Support is reachable and helpful. Overall, Casablanca is one of our most valued integration partners.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If I could give one piece of advice to a hotelier considering this product or service, what would it be? Years of experience in programming makes the product excellent. Easy to use, many additional modules that are very important today.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
If I could give one piece of advice to a hotelier considering this product or service, what would it be? Years of experience in programming makes the product excellent.
Easy to use, many additional modules that are very important today.
There are many PMS systems on the market. The hotelier must decide which system best suits his needs and requirements. The idea of "API First" must play a role. Casablanca PMS fulfils this criterion perfectly!
As we hear from our customers, CASABLANCA is a very good choice if you are looking for an easy-to-use PMS. The good API also gives you the opportunity to connect other tools and thus get more out of your data.
There is nothing you can do wrong when selecting Casablanca as PMS provider. It integrates well into the local hotel tech landscape and the guys at Casablanca are very helpful in getting you up and running. Make sure to import your historical data though!
Recommended by
Raimund Prinoth
Founder
@
EuropaBooking
Christian Heineck
Customer Care
@
Betterspace
Matthias Ebner
Executive
@
ADDITIVE
Julian Leitner
Founder
@
Smart Host
Raimund Prinoth
Founder
@
EuropaBooking
Christian Heineck
Customer Care
@
Betterspace
Matthias Ebner
Executive
@
ADDITIVE
Julian Leitner
Founder
@
Smart Host
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Casablanca Integrations
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Support
Unverified
Casablanca has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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