CASABLANCA hotelsoftware (PMS)

4.9 (62 REVIEWS)

HTR Score icon
HT Score  
79 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

CASABLANCA hotelsoftware (PMS)

4.9 (62 REVIEWS)

Ranked 17 (out of 311) in Property Management Systems

The "all-in-one" hotelsoftware. We digitize your hotel & relieve your staff 100%!

Casablanca has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

Ratings Summary

4.9
Excellent
Ease of Use
4.8/5
Customer Support
4.9/5
ROI
4.5/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, CASABLANCA hotelsoftware (PMS) is the #52 most trending product in the Property Management Systems category (out of 311) and the #908 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Casablanca’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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79 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About CASABLANCA hotelsoftware (PMS)
Founded in 1990 | Headquarters in | 20 employees
CASABLANCA hotelsoftware provides you with everything you need for the central, fully digitalized management of your hotel business. Benefit from simplified processes - everything from a single source and for any size!

Capabilities

profile-empty-state.svg

Casablanca doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

CASABLANCA Channel Manager

Channel Manager
Keep track of all online sales! With the CASABLANCA Channel Manager, managing the connected online channels and booking management becomes childs play

PREMIUM ADD-ON

CASABLANCA guest app

Hotel Guest Apps
The digital guest app from CASABLANCA hotelsoftware is a web application through which all actions related to the stay can be carried out independently by the guest. The completely digital, autonomous hotel stay, which can be handled contactlessly without reception staff, is thus being further expanded

PREMIUM ADD-ON

CASABLANCA spa and wellness management

Spa Software
The CASABLANCA Wellnessplanner takes on all the tasks of a modern wellness management program, which is also directly integrated into the hotel software. This simplifies organization and coordination for the end user many times over!

PREMIUM ADD-ON

CASABLANCA cloud hotelsoftware

Property Management Systems
You can work on the graphic room plan in the cloud on all end devices (smartphone, tablet, laptop, etc.). It is also possible to create and edit reservations “on the road”.

PREMIUM ADD-ON

CASABLANCA seminar management

Hotel Management Software
With the CASABLANCA seminar, banquet and congress administration, you can plan and implement events of all sizes in the simplest possible way.

PREMIUM ADD-ON

CASABLANCA property management

Hotel Management Software
With the CASABLANCA property management, the management of properties and resources, such as seminar rooms, sports facilities or bike or ski depots, becomes childs play.

PREMIUM ADD-ON

CASABLANCA voucher management

Thanks to the directly integrated additional module "Voucher Management" from CASABLANCA hotelsoftware, it is no longer a great effort to keep track of your open, dissolved and canceled vouchers.

PREMIUM ADD-ON

CASABLANCA Newsletter Management System

Despite social media and the like, the newsletter has lost none of its customer-binding relevance and is still an integral part of the marketing mix of hotels. With the newsletter management system, CASABLANCA hotelsoftware provides a perfected tool for designing and sending the advertising miracle weapon.

PREMIUM ADD-ON

CASABLANCA Korrespondenzmanager

On the one hand, the customized text templates will go down well with your guests, as they are visually appealing and will therefore be booked more frequently. On the other hand, your correspondence will arrive safely in your guests inboxes, since the templates are completely in HTML and therefore do not end up in the spam folder.

PREMIUM ADD-ON

CASABLANCA request manager

The request manager can be easily integrated on the hotel website and responds to guest requests 24/7. The autonomously sent offers are professionally created with the correspondence manager and can be booked with one click (online booking button). With this online tool, you can increase your booking figures without any additional effort.

PREMIUM ADD-ON

CASABLANCA Homepagebuchung

With the CASABLANCA homepage booking, the guest can book directly via the hotel homepage! The availabilities and allotments are updated in real time between the booking engine (IBE) and the hotel software. Book directly - commission-free - uncomplicated: Advantage for the guest as well as for the hotel business!

PREMIUM ADD-ON

CASABLANCA Web Widgets

With the web widgets for CASABLANCA homepage booking, any part of the hotel website can become the potential starting point for a booking. There are three tools available that can be easily embedded on the homepage with HTML snippets. All tools are centrally maintained and easily controlled!

PREMIUM ADD-ON

Pricing

Pricing Available By Request

Casablanca has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

6 | X-Small (1-9 room)

25 | Small (10-24 room)

29 | Medium (25-74 room)

1 | Large (75-199 room)

Country

57 | Austria

4 | Germany

1 | Switzerland

Type

17 | Bed & Breakfast & Inns

9 | Resorts

9 | Vacation Rentals & Villas

3 | City Center Hotels

2 | Boutiques

2 | Luxury Hotels

Region

62 | Europe

Category

62 | Property Management Systems

Hotelier Rating

Excellent
61
Very Good
0
Average
1
Poor
0
Terrible
0

Property Size

  • X-Small (6)
  • Small (25)
  • Medium (29)
  • Large (1)

Country

  • Austria
    Austria
    (57)
  • Germany
    Germany
    (4)
  • Switzerland
    Switzerland
    (1)

Region

  • Europe
    Europe
    (62)
10

Diverse

Gastgeberin from 10 to 24 room Boutique in Bludenz (Austria)

Verified
12 months ago
great support, functionality, clear and intuitive, interface, assistance, everything DSGV-compliant, working on several PCs at the same time
Country Austria
Gastgeberin
Small Hotel
10

Best service for years

Vermietung from 5 to 9 room Vacation Rentals & Villa in Sölden (Austria)

Verified
12 months ago
Fast comprehensive help, always very friendly! Well trained, quick recall and competent. It is always a pleasure to contact such a good hotel software partner. Thanks very much
Country Austria
Vermietung
X-Small Hotel
10

Absolute professionals at work! Top system with first class support

Inhaber from 25-49 room Bed & Breakfast & Inn in Burg (Spreewald) (Germany)

Verified
12 months ago
Casablanca is always evolving and open to new customer ideas. Solutions are always thought of by the customer (e.g. guest app, ; multi-property solution). The support is staffed continuously, even on weekends and public holidays. Great class!
Country Germany
Inhaber
Medium Hotel
10

The best hotel software I know, simply TOP

Direktionsassistent from 25-49 room in Bodenmais (Germany)

Verified
12 months ago
At Casablanca I have everything from a single source, I always have a contact person if there are any problems, always stay up to date so that the software always fully meets all requirements.
Country Germany
Direktionsassistent
Medium Hotel
10

Casablanca hotel software - support at its best

GF from 25-49 room in Ladis (Austria)

Verified
12 months ago
Best support, fast solutions, always up-to-date, online booking of accommodation, channel management, local company, personal, future-oriented, customer-friendly, application possibilities good and easy to understand.
Country Austria
GF
Medium Hotel
10

Best hotel software

Geschäftsführer from 50-74 room in Seefeld in Tirol (Austria)

Verified
13 months ago
Casablanca meets all the expectations of a large hotel operation. It is structured logically and clearly. There is also an interface for every external program we use.
Country Austria
Geschäftsführer
Medium Hotel
10

A great hotel program that offers a lot

Hotelleitung from 25-49 room Bed & Breakfast & Inn in Pörtschach am Wörthersee (Austria)

Verified
13 months ago
The program is easy to use and there are many modules that can be purchased (request manager, booking tool for the website, online check-in, newsletter dispatch, etc.). All common interfaces are available. But what is particularly noteworthy is the support of the entire Casablanca team - fast, friendly, solution-oriented! Customer requests...
Country Austria
Hotelleitung
Medium Hotel
10

Professional advice and service

Hotelier from 10 to 24 room Bed & Breakfast & Inn in Ellmau (Austria)

Verified
13 months ago
We have been using Casablanca for over 10 years. Our company has 23 units. Thanks to a service contract, we are always well looked after and all questions relating to assistance are always implemented quickly and successfully.
Country Austria
Hotelier
Small Hotel
10

We are very satisfied!

selbstständig from 10 to 24 room in Lech (Austria)

Verified
13 months ago
The team is always available on weekdays and is very friendly and helpful. Even on weekends, emails are answered in the shortest possible time or called back.
Country Austria
selbstständig
Small Hotel
10

great service

Hotel Owner from 25-49 room City Center Hotel in Ried im Innkreis (Austria)

Verified
13 months ago
The employees at Casablanca always respond to individual customer requests in the further development of the software. In addition, support is always available quickly.
Country Austria
Hotel Owner
Medium Hotel
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Casablanca has excellent support and communication with customers Casablanca delivers what it promises and it is not just empty words. We immediately had an open door at Casablanca. Thanks to you Raimund

Question:

What differentiates this product or service from the competition?

Answer:

Casablanca is open to news and we appreciate that in such companies. We look forward to each customer we serve together. Thanks to the whole team for the always fast processing and uncomplicated procedures with the customers.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If I could give one piece of advice to a hotelier considering this product or service, what would it be? Years of experience in programming makes the product excellent. Easy to use, many additional modules that are very important today.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 1 recommend
Recommended by
RecommendationAvatar
Raimund Prinoth Founder @ EuropaBooking
RecommendationAvatar
Christian Heineck Customer Care @ Betterspace
RecommendationAvatar
Matthias Ebner Executive @ ADDITIVE
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Julian Leitner Founder @ Smart Host
RecommendationAvatar
Raimund Prinoth Founder @ EuropaBooking
RecommendationAvatar
Christian Heineck Customer Care @ Betterspace
RecommendationAvatar
Matthias Ebner Executive @ ADDITIVE
RecommendationAvatar
Julian Leitner Founder @ Smart Host
Are you a consultant or vendor that recommends Casablanca? Leave a recommendation

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Support

Unverified

Casablanca has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

Request a Quote

Response Time

Less than a day

Recommended

98%

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