CASABLANCA hotelsoftware (PMS)

4.9 (62 REVIEWS)

HTR Score icon
HT Score  
71 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Ranked 30 (out of 315) in Property Management Systems

The "all-in-one" hotelsoftware. We digitize your hotel & relieve your staff 100%!

More than 50% of Casablanca’s reviews come from Austria.

What is Casablanca?

Founded in 1990 | Headquarters in | 30 employees
CASABLANCA hotelsoftware (PMS) is a comprehensive property management system designed to streamline hotel operations. The platform offers tools for multi-property management, automated invoicing, and yield management, which help optimize revenue through upselling opportunities and seamless integration with various booking portals. Hoteliers appreciate its intuitive interface and the rapid support response, which ensures a smooth operational flow. CASABLANCA hotelsoftware (PMS) enhances guest experience by automating booking and guest management processes, creating a seamless interaction from reservation to check-out. Ideal for any sized hotel, it simplifies operations by offering end-to-end solutions.

CASABLANCA hotelsoftware (PMS) Alternatives

Not sure if Casablanca is right for your hotel? Here are similar Property Management Systems vendors that could be a good fit for your hotel:

  1. 1. Cloudbeds — Best for integrating multiple functions into a single, easy-to-use system.
  2. 2. Agilysys — Best for seamless property management and exceptional guest service.
  3. 3. InnQuest — Best for integrating all your hospitality tools in one place
  4. 4. WebRezPro — Best for integrating online bookings and payment systems seamlessly.
  5. 5. Shiji Group — Best for integrating property management systems effortlessly
  6. 6. Mews — Best for simplifying operations, managing bookings, and boosting your hotel's income.
  7. 7. Oracle Hospitality — Best for reliable hotel operations and increased guest satisfaction
  8. 8. HOTELTIME — Best for integrating all hotel services into one platform
  9. 9. Stayntouch — Best for integrating property management with third-party systems
  10. 10. Yanolja — Best for real-time updates to inventory and rates everywhere

Capabilities

profile-empty-state.svg

Casablanca doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

CASABLANCA Channel Manager

Channel Manager
Keep track of all online sales! With the CASABLANCA Channel Manager, managing the connected online channels and booking management becomes childs play

PREMIUM ADD-ON

CASABLANCA guest app

Hotel Guest Apps
The digital guest app from CASABLANCA hotelsoftware is a web application through which all actions related to the stay can be carried out independently by the guest. The completely digital, autonomous hotel stay, which can be handled contactlessly without reception staff, is thus being further expanded

PREMIUM ADD-ON

CASABLANCA spa and wellness management

Spa Software
The CASABLANCA Wellnessplanner takes on all the tasks of a modern wellness management program, which is also directly integrated into the hotel software. This simplifies organization and coordination for the end user many times over!

PREMIUM ADD-ON

CASABLANCA cloud hotelsoftware

Property Management Systems
You can work on the graphic room plan in the cloud on all end devices (smartphone, tablet, laptop, etc.). It is also possible to create and edit reservations “on the road”.

PREMIUM ADD-ON

CASABLANCA seminar management

Hotel Management Software
With the CASABLANCA seminar, banquet and congress administration, you can plan and implement events of all sizes in the simplest possible way.

PREMIUM ADD-ON

CASABLANCA property management

Hotel Management Software
With the CASABLANCA property management, the management of properties and resources, such as seminar rooms, sports facilities or bike or ski depots, becomes childs play.

PREMIUM ADD-ON

CASABLANCA voucher management

Thanks to the directly integrated additional module "Voucher Management" from CASABLANCA hotelsoftware, it is no longer a great effort to keep track of your open, dissolved and canceled vouchers.

PREMIUM ADD-ON

CASABLANCA Newsletter Management System

Despite social media and the like, the newsletter has lost none of its customer-binding relevance and is still an integral part of the marketing mix of hotels. With the newsletter management system, CASABLANCA hotelsoftware provides a perfected tool for designing and sending the advertising miracle weapon.

PREMIUM ADD-ON

CASABLANCA Korrespondenzmanager

On the one hand, the customized text templates will go down well with your guests, as they are visually appealing and will therefore be booked more frequently. On the other hand, your correspondence will arrive safely in your guests inboxes, since the templates are completely in HTML and therefore do not end up in the spam folder.

PREMIUM ADD-ON

CASABLANCA request manager

The request manager can be easily integrated on the hotel website and responds to guest requests 24/7. The autonomously sent offers are professionally created with the correspondence manager and can be booked with one click (online booking button). With this online tool, you can increase your booking figures without any additional effort.

PREMIUM ADD-ON

CASABLANCA Homepagebuchung

With the CASABLANCA homepage booking, the guest can book directly via the hotel homepage! The availabilities and allotments are updated in real time between the booking engine (IBE) and the hotel software. Book directly - commission-free - uncomplicated: Advantage for the guest as well as for the hotel business!

PREMIUM ADD-ON

CASABLANCA Web Widgets

With the web widgets for CASABLANCA homepage booking, any part of the hotel website can become the potential starting point for a booking. There are three tools available that can be easily embedded on the homepage with HTML snippets. All tools are centrally maintained and easily controlled!

PREMIUM ADD-ON

Casablanca Reviews Summary

4.9
Excellent
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.4/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, CASABLANCA hotelsoftware (PMS) is the #44 most trending product in the Property Management Systems category (out of 315) and the #921 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Casablanca’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
71 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Casablanca Pricing

Pricing Available By Request

Casablanca has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

6 | X-Small (1-9 room)

21 | Small (10-24 room)

31 | Medium (25-74 room)

4 | Large (75-199 room)

Country

53 | Austria

5 | Germany

2 | United States of America

1 | Argentina

1 | Switzerland

Type

37 | Bed & Breakfast & Inns

12 | Resorts

11 | Boutiques

11 | City Center Hotels

9 | Vacation Rentals & Villas

7 | Airport/Conference Hotels

6 | Limited Service & Budget Hotels

5 | Branded Hotels

5 | Extended Stay & Serviced Apartments

5 | Luxury Hotels

Region

59 | Europe

2 | North America

1 | South America

Category

62 | Property Management Systems

Casablanca Reviews

Hotelier Rating

Excellent
61
Very Good
0
Average
0
Poor
1
Terrible
0

Property Size

  • X-Small (6)
  • Small (21)
  • Medium (31)
  • Large (4)

Country

  • Austria
    Austria
    (53)
  • Germany
    Germany
    (5)
  • United States of America
    United States of America
    (2)
  • Argentina
    Argentina
    (1)
  • Switzerland
    Switzerland
    (1)

Region

  • North America
    North America
    (2)
  • Europe
    Europe
    (59)
  • South America
    South America
    (1)

Hoteliers say

NEW AI Review summary

Hoteliers like Casablanca Hotelsoftware for its intuitive interface, rapid support response, and comprehensive tools such as multi-property solutions, automated invoicing, and yield management. Its features help increase revenue through upselling opportunities and integration with booking portals; decrease costs by streamlining processes and automating tasks; and improve customer experience by providing seamless booking and guest management. However, some users find its pricing steep for smaller operations, and interface complexity can occasionally be an issue.

AI-generated from the text of customer reviews

Support Quality
User-Friendliness
Continuous Improvement
Customization and Flexibility
Integration and Interfaces
Guest Interaction and Service
Additional Costs
Automated Invoicing and Reporting
Yield Management and Revenue Optimization
Scalability
10

Great support and easy to use

Hotelier from 10 to 24 room Resort in St Martin am Tennengebirge (Austria)

Verified
4 months ago
Above all, very good, fast and direct support with qualified employees! Direct communication, fast support, easy operation, great interface management, helpful tools
Country Austria
Hotelier
Small Hotel
5

Great hotel program, but also quite expensive

Geschäftsführung from 25-49 room Bed & Breakfast & Inn in Fusch (Austria)

Verified
4 months ago
The hotel program is simple and clearly structured. The basic knowledge is easy to learn, so new employees can be trained quickly and easily.
Country Austria
Geschäftsführung
Medium Hotel
10

Diverse

Gastgeberin from 10 to 24 room Boutique in Bludenz (Austria)

Verified
2 years ago
great support, functionality, clear and intuitive, interface, assistance, everything DSGV-compliant, working on several PCs at the same time
Country Austria
Gastgeberin
Small Hotel
10

Best service for years

Vermietung from 5 to 9 room Bed & Breakfast & Inn in Solden (Austria)

Verified
2 years ago
Fast comprehensive help, always very friendly! Well trained, quick recall and competent. It is always a pleasure to contact such a good hotel software partner. Thanks very much
Country Austria
Vermietung
X-Small Hotel
10

Absolute professionals at work! Top system with first class support

Inhaber from 75-99 room Bed & Breakfast & Inn in Burg (Spreewald) (Germany)

Verified
2 years ago
Casablanca is always evolving and open to new customer ideas. Solutions are always thought of by the customer (e.g. guest app, ; multi-property solution). The support is staffed continuously, even on weekends and public holidays. Great class!
Country Germany
Inhaber
Large Hotel
10

The best hotel software I know, simply TOP

Direktionsassistent from 25-49 room Bed & Breakfast & Inn in Bodenmais (Germany)

Verified
2 years ago
At Casablanca I have everything from a single source, I always have a contact person if there are any problems, always stay up to date so that the software always fully meets all requirements.
Country Germany
Direktionsassistent
Medium Hotel
10

Casablanca hotel software - support at its best

GF from 25-49 room Airport/Conference Hotel in Ladis (Austria)

Verified
2 years ago
Best support, fast solutions, always up-to-date, online booking of accommodation, channel management, local company, personal, future-oriented, customer-friendly, application possibilities good and easy to understand.
Country Austria
GF
Medium Hotel
10

Best hotel software

Geschäftsführer from 50-74 room in Seefeld in Tirol (Austria)

Verified
2 years ago
Casablanca meets all the expectations of a large hotel operation. It is structured logically and clearly. There is also an interface for every external program we use.
Country Austria
Geschäftsführer
Medium Hotel
10

A great hotel program that offers a lot

Hotelleitung from 25-49 room Bed & Breakfast & Inn in Portschach am Worther See (Austria)

Verified
2 years ago
The program is easy to use and there are many modules that can be purchased (request manager, booking tool for the website, online check-in, newsletter dispatch, etc.). All common interfaces are available. But what is particularly noteworthy is the support of the entire Casablanca team - fast, friendly, solution-oriented! Customer requests...
Country Austria
Hotelleitung
Medium Hotel
10

Professional advice and service

Hotelier from 10 to 24 room Bed & Breakfast & Inn in Ellmau (Austria)

Verified
2 years ago
We have been using Casablanca for over 10 years. Our company has 23 units. Thanks to a service contract, we are always well looked after and all questions relating to assistance are always implemented quickly and successfully.
Country Austria
Hotelier
Small Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Casablanca has excellent support and communication with customers Casablanca delivers what it promises and it is not just empty words. We immediately had an open door at Casablanca. Thanks to you Raimund

Question:

What differentiates this product or service from the competition?

Answer:

Casablanca is open to news and we appreciate that in such companies. We look forward to each customer we serve together. Thanks to the whole team for the always fast processing and uncomplicated procedures with the customers.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If I could give one piece of advice to a hotelier considering this product or service, what would it be? Years of experience in programming makes the product excellent. Easy to use, many additional modules that are very important today.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 1 recommend
Recommended by
RecommendationAvatar
Raimund Prinoth Founder @ EuropaBooking
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Christian Heineck Customer Care @ Betterspace
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Matthias Ebner Executive @ ADDITIVE
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Julian Leitner Founder @ Smart Host
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Raimund Prinoth Founder @ EuropaBooking
RecommendationAvatar
Christian Heineck Customer Care @ Betterspace
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Matthias Ebner Executive @ ADDITIVE
RecommendationAvatar
Julian Leitner Founder @ Smart Host
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Support

Unverified

Casablanca has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
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2025

Learn more about the GCSC Certification

Request a Quote

Response Time

Less than a day

Recommended

98%

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