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ChargeAutomation Online Check-in vs. Check-in Scan:
Which Is Right for You?
TLDR
We analyzed 44 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
ChargeAutomation shines in ease of use and customer support , with exclusive features like GlobalPayments (Credit Card Processing) and Lobby Kiosk.
Check-in Scan shines .
How Does ChargeAutomation Online Check-in Compare to Check-in Scan?
Side-by-side ratings based on 44 verified hotelier reviews on HTR.
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| Value for Money |
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| Starting Price | From $200/mo | Contact sales |
| Verified Reviews | 44 | 0 |
What Are the Pros and Cons of ChargeAutomation Online Check-in vs Check-in Scan?
After analyzing 44 verified reviews, ChargeAutomation users most value its payment processing, contactless check-in, customer support, while Check-in Scan users highlight . Click any theme to see what reviewers say.
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Check-in Scan |
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Payment Processing
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Contactless Check-in
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Customer Support
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Upselling Features
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| Cons | |
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Customization Limitations
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PMS Integration
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Customer Reviews
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ChargeAutomation vs Check-in Scan: Rankings by Hotel Segment
How each product ranks among Contactless Check-in vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
|
Check-in Scan |
|---|---|---|
| Small (10-24 rooms) ▾ | #6 13 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #5 16 reviews | — |
| Large (75-199 rooms) ▾ | #6 5 reviews | — |
| X-Large (200+ rooms) | #13 1 reviews | — |
By Property Type
| Segment |
|
Check-in Scan |
|---|---|---|
| Boutique ▾ | #6 9 reviews | — |
| Luxury ▾ | #10 6 reviews | — |
| Branded / Chain | #9 4 reviews | — |
| Extended Stay ▾ | #3 18 reviews | — |
By Region
| Segment |
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Check-in Scan |
|---|---|---|
| North America ▾ | #4 19 reviews | — |
| Europe ▾ | #6 20 reviews | — |
| Asia Pacific | #5 2 reviews | — |
The Decision
When evaluating contactless check-in solutions, your hotel aims to streamline guest onboarding, boost revenue, and reduce manual workloads. Both ChargeAutomation Online Check-in and Check-in Scan promise contactless processes, but they differ significantly in features, support, and market presence. ChargeAutomation offers a comprehensive, well-reviewed platform with ongoing customer support, whereas Check-in Scan is virtually unreviewed and lacks recent data. Which software aligns best with your hotel’s needs?
Is ChargeAutomation or Check-in Scan Better for Hotels?
ChargeAutomation is a fully-featured, all-in-one solution designed for hotels and vacation rentals, boasting over 40 reviews and a near-perfect NPS score. It automates ID verification, secure payments, upselling, and guest portals, making it a versatile tool for hoteliers seeking operational efficiency and revenue growth.
In contrast, Check-in Scan has no recent reviews, no ratings, and no verified integrations, making it difficult to assess its capabilities or reliability. While it claims to facilitate contactless check-in, the absence of customer feedback or market presence raises questions about its effectiveness and support.
Given the data, ChargeAutomation’s proven track record makes it the clear leader. Are you willing to risk unverified solutions with no recent user feedback?
ChargeAutomation vs Check-in Scan: Which Should Your Hotel Choose?
If your hotel needs a contactless check-in platform with integrated payments, ID verification, upselling, and a guest portal, ChargeAutomation is the obvious choice. Its extensive feature set (30+ exclusive features), high customer ratings, and positive recent reviews demonstrate its reliability and value for money.
However, if your hotel is exploring options without a need for integrated payments or upselling—and doesn’t mind unverified customer support or market presence—Check-in Scan might seem appealing. Still, the lack of recent reviews and verified integrations suggests it’s a risky investment.
For most hotels prioritizing proven performance, ChargeAutomation is the clear leader and recommended choice.
Is ChargeAutomation or Check-in Scan Easier to Use?
ChargeAutomation earns a high ease-of-use score (4.71/5) based on user reviews praising its intuitive interface and straightforward onboarding process. Its onboarding rating of 4.61/5 indicates that staff quickly adapt to the system, with many noting its user-friendly design and support resources.
Check-in Scan, however, has no available reviews or ratings, making it impossible to assess its user experience or onboarding process. Without user feedback, you cannot confidently determine its ease of use or how well staff will adopt it.
Edge: ChargeAutomation.
Which Has Better Features: ChargeAutomation or Check-in Scan?
ChargeAutomation offers over 30 unique features, including PCI compliance, multi-processor payment gateways, self-service check-in/out, ID verification, device-agnostic access, and pre-arrival upselling. These capabilities enable a comprehensive guest experience, revenue opportunities, and operational automation.
Check-in Scan provides no detailed feature list or differentiation points, leaving its capabilities unclear. Without verified features or comparisons, it’s impossible to confirm whether it meets your property’s needs.
Edge: ChargeAutomation.
Which Has Better Customer Support: ChargeAutomation or Check-in Scan?
ChargeAutomation’s customer support scores 4.9/5, with reviews highlighting rapid, friendly, and helpful responses. Guests frequently mention how the support team resolves issues quickly, facilitating smooth onboarding and ongoing operations.
In contrast, Check-in Scan has no recent reviews or support ratings available. The absence of customer feedback makes it difficult to gauge the quality, responsiveness, or reliability of their support services.
Edge: ChargeAutomation.
Which Has More Integrations: ChargeAutomation or Check-in Scan?
ChargeAutomation integrates with 18 verified partners, including major PMS and booking platforms like RoomRaccoon, Guesty, and Oracle Hospitality. These integrations support automation and data synchronization across your existing systems.
Check-in Scan has no verified integrations or partner data available. Without proven connectivity, integrating it into your hotel’s tech stack could be challenging or limited.
Edge: ChargeAutomation.
Which Do Hoteliers Rate Higher: ChargeAutomation or Check-in Scan?
ChargeAutomation’s reviews, totaling 42 in the last six months, showcase a 98% likelihood to recommend, with ratings emphasizing ease of use, support, and ROI. Hotels across vacation rentals, extended stays, and boutique hotels appreciate its automation and revenue features, especially recent feedback highlighting its operational impact.
Check-in Scan has no recent reviews or ratings, preventing any meaningful comparison or confidence in its performance. Until verifiable recent feedback appears, ChargeAutomation remains the more trusted choice.
Edge: ChargeAutomation.
How Much Do ChargeAutomation and Check-in Scan Cost?
ChargeAutomation is priced at a $200 monthly fee with no free tier or trial offered. Its pricing model is straightforward, with no implementation fees or per-room charges, providing predictable expenses.
Pricing for Check-in Scan is not publicly disclosed, and no trial or demo details are available. This opacity makes it difficult to compare value directly, but the lack of reviews or market presence suggests it’s less established.
Edge: ChargeAutomation.
What Type of Hotel Should Use ChargeAutomation?
- Hotels that want a full contactless check-in system with integrated payments, ID verification, and upselling capabilities.
- Properties seeking automation to reduce front desk workload and enhance guest convenience.
- Hotels aiming to increase revenue through pre-arrival upsells and digital guest portals.
- Teams needing a solution with proven support and integration with major PMS systems.
Not ideal if your hotel:
- Has minimal contactless check-in needs and prefers manual processes.
- Wants a free or highly customizable, open-source solution.
- Operates in a niche market with unique or complex workflows not supported by ChargeAutomation.
What Type of Hotel Should Use Check-in Scan?
- Hotels that want a simple, low-cost check-in method without requiring extensive integrations or features.
- Properties with minimal automation needs and willing to accept less support or verified reviews.
- Hotels that are testing contactless solutions and are comfortable with unverified vendor claims.
Not ideal if your hotel:
- Seeks a fully integrated, revenue-generating platform.
- Requires ongoing support or proven user experience.
- Prioritizes security features like ID verification or PCI compliance.
ChargeAutomation vs Check-in Scan: The Bottom Line for Hotels
ChargeAutomation offers a comprehensive, well-reviewed contactless check-in platform with extensive features, integrations, and support. Its proven market presence and recent positive feedback make it a dependable choice for hotels seeking automation and revenue growth.
Check-in Scan remains unproven, lacking recent reviews, verified features, or integrations. Without tangible user feedback, it’s difficult to justify its use over a trusted, established alternative.
If your hotel values proven performance, high support standards, and a feature-rich platform, ChargeAutomation is the recommended choice. For simpler, budget-conscious testing, you might consider Check-in Scan—but only with caution.
How Much Do ChargeAutomation Online Check-in and Check-in Scan Cost?
Contactless Check-in pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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Check-in Scan | |
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| Starting Price | From $200/mo | — |
Which Features Does ChargeAutomation Online Check-in Have That Check-in Scan Doesn't (and Vice Versa)?
According to HTR's product database, ChargeAutomation Online Check-in and Check-in Scan share 0 features. Here are the key differences — features one has that the other lacks.
| Feature |
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Check-in Scan |
|---|---|---|
| Chase (Credit Card Processing) | ||
| First Data (Credit Card Processing) | ||
| Heartland (Credit Card Processing) | ||
| Multi-Processor Gateway | ||
| PCI Compliance | ||
| Vantiv (Credit Card Processing) |
Showing top differences. 18 more features differ between these products.
ChargeAutomation vs Check-in Scan: The Bottom Line
What hoteliers love
The software's automated payment processing feature is praised for handling payments, security deposits, and chargebacks. Users appreciate how it mini... The software's automated payment processing feature is praised for handling payments, security deposits, and chargebacks. Users appreciate how it minimizes fraud and error, saving time and reducing labor costs. Payment automation facilitates smoother operations and enhances financial security for both hotels and guests.
ChargeAutomation simplifies the check-in process with its robust contactless solution. Reviews frequently highlight how the system allows guests to co... ChargeAutomation simplifies the check-in process with its robust contactless solution. Reviews frequently highlight how the system allows guests to complete check-in remotely, reducing front desk traffic and wait times. This feature is especially beneficial in minimizing manual work, improving operational efficiency, and creating a better guest experience.
While support is generally praised for being responsive and helpful, a few reviews noted the need for improvements in response time and additional sup... While support is generally praised for being responsive and helpful, a few reviews noted the need for improvements in response time and additional support personnel. Good support is crucial for resolving issues quickly, thereby affecting the overall experience.
Where hoteliers push back
A critical point raised by some users is the need for more customization options. Reviews mention limitations in the ability to customize the guest po... A critical point raised by some users is the need for more customization options. Reviews mention limitations in the ability to customize the guest portal, email formats, and other interfaces. This lack of flexibility can impact how well the software meets specific needs of different properties.
Although several reviews highlight how ChargeAutomation seamlessly integrates with Property Management Systems (PMS), there are also some criticisms a... Although several reviews highlight how ChargeAutomation seamlessly integrates with Property Management Systems (PMS), there are also some criticisms about its PMS connectivity. Users report issues like synchrony problems and the need for more flexible information transfer capabilities.
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About ChargeAutomation Online Check-in vs Check-in Scan
Can ChargeAutomation Online Check-in replace Check-in Scan?
It depends on your requirements. ChargeAutomation Online Check-in and Check-in Scan share many core Contactless Check-in features, but each has unique capabilities. ChargeAutomation Online Check-in offers 18 verified integration partners, while Check-in Scan offers 0. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. ChargeAutomation Online Check-in leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do ChargeAutomation Online Check-in or Check-in Scan offer a free plan?
ChargeAutomation Online Check-in: No. Check-in Scan: No. Neither product currently offers a free tier. Most Contactless Check-in vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank ChargeAutomation Online Check-in and Check-in Scan?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. ChargeAutomation has an HT Score of 24 and Check-in Scan has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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