ChargeAutomation Online Check-in vs. Chekin:
Which Is Right for You?

The Decision

Choosing between ChargeAutomation’s Online Check-in and Chekin hinges on your hotel’s specific needs. Both platforms aim to streamline contactless check-in, but they diverge in features, scale, and user feedback. While ChargeAutomation boasts a clearer edge in recent reviews and overall ratings, Chekin offers a broader regional presence and a highly positive user base. Your decision should align with your property type, operational priorities, and available budget.

Is ChargeAutomation or Chekin Better for Hotels?

ChargeAutomation and Chekin both serve the core purpose of contactless check-in, automating guest verification, payments, and documentation. ChargeAutomation’s platform integrates seamlessly with property management systems, automating upselling and security deposits, and receives more recent, positive feedback. Chekin, meanwhile, emphasizes its broad compatibility with numerous PMS and its customizable guest app, primarily serving European markets, with fewer recent reviews. Given the latest data, ChargeAutomation’s higher review count and stronger current ratings give it a decisive edge. Will your hotel prioritize recent reviews or regional features?

ChargeAutomation vs Chekin: Which Should Your Hotel Choose?

If your hotel needs an automation tool with extensive contactless check-in capabilities, integrated payment options, and upselling features, go with ChargeAutomation. Its 42 reviews in the last six months with an NPS of 9.81/10 reflect consistent satisfaction among users, especially in North America and other regions. Conversely, if your hotel operates primarily in Europe or requires a highly customizable guest app and broad PMS integration, Chekin’s 6 reviews and solid support might appeal more. But overall, ChargeAutomation’s recent performance makes it the more reliable choice for most hoteliers.

Is ChargeAutomation or Chekin Easier to Use?

Both platforms are highly rated for their user interfaces, with ChargeAutomation at 4.71/5 and Chekin at 4.67/5. ChargeAutomation’s onboarding process is rated 4.61/5, slightly ahead of Chekin’s 4.33/5, with users praising their straightforward setup and intuitive dashboards. ChargeAutomation’s support staff is often highlighted for their responsiveness, which helps new users adopt the system quickly. Given the more recent feedback and higher rating, Edge: ChargeAutomation.

Which Has Better Features: ChargeAutomation or Chekin?

ChargeAutomation offers 9 features exclusive to its platform, including PCI compliance, multi-processor gateways, and various credit card processing integrations—all critical for secure, scalable payments. Chekin provides a robust guest registration, remote access, and a branded guest app but lacks the extensive payment processing features ChargeAutomation offers. Both platforms share 21 features, but ChargeAutomation’s added payment security and upselling capabilities stand out. Edge: ChargeAutomation.

Which Has Better Customer Support: ChargeAutomation or Chekin?

ChargeAutomation’s support is rated 4.9/5, with reviews emphasizing quick, friendly responses and proactive assistance. Users frequently mention how support staff listen to small customization requests and fix issues promptly, enhancing overall satisfaction. Chekin’s support, rated 4.5/5, is praised but less frequently highlighted for speed and depth. Considering the higher ratings and recent review volume, Edge: ChargeAutomation.

Which Has More Integrations: ChargeAutomation or Chekin?

ChargeAutomation integrates with 18 verified partners, including Stripe, HotelSync, and Sirvoy, offering extensive payment and PMS options. Chekin connects with 20 verified partners—some overlapping with ChargeAutomation, such as RoomRaccoon and Beds24, but also supporting additional PMS and channel managers like Lodgify and Cloudbeds. While both offer strong integration options, ChargeAutomation’s larger partner count and specific integrations for secure payments give it a slight advantage. Edge: Chekin.

Which Do Hoteliers Rate Higher: ChargeAutomation or Chekin?

ChargeAutomation’s review count (42) far exceeds Chekin’s (6), with recent feedback rating both platforms highly but ChargeAutomation slightly better at 4.74/5 for value and 4.9/5 for support. Hoteliers in vacation rentals and extended stays particularly favor ChargeAutomation, citing its automation and upselling. Chekin’s users, mainly in Europe, appreciate its easy interface and PMS compatibility but lack recent, detailed reviews to support a higher rating. Overall, ChargeAutomation’s larger, more recent review base solidifies its higher rating. Edge: ChargeAutomation.

How Much Do ChargeAutomation and Chekin Cost?

ChargeAutomation charges a flat $200 monthly fee, with no implementation or trial costs reported. Chekin’s pricing is higher at $400 per month, also without a trial or setup fee. Neither platform offers a freemium model, so your choice depends on budget and required features. Given the pricing disparity and the more recent reviews backing ChargeAutomation’s value, it typically provides a better ROI for most hotels.

What Type of Hotel Should Use ChargeAutomation?

• Hotels that prioritize automation for guest verification, payments, and upselling.
• Properties seeking seamless PMS integration with a focus on contactless check-in.
• Hotels aiming to increase revenue through upsell features during check-in.
• Operations that want a solution with strong support and consistent recent feedback.
• Hotels that handle multiple property profiles and need real-time support.
• Not ideal if your hotel operates in regions outside North America or Europe where Chekin might have a local advantage.
• Not ideal if your property relies heavily on a fully customizable app or regional integrations only offered by Chekin.

What Type of Hotel Should Use Chekin?

• Hotels or vacation rentals primarily based in Europe, especially in Italy, Spain, or North America.
• Teams needing a highly customizable guest app to match branding.
• Hotels looking for broad PMS and channel manager integrations, especially with Lodgify or Cloudbeds.
• Properties that want to streamline guest registration with an intuitive, easy-to-use platform.
• Operations that value a solution that can handle guest identification, remote access, and police reporting.
• Not ideal if your hotel requires extensive payment processing features or operates mainly outside Chekin’s regional presence.
• Not ideal if you prefer a platform with a larger recent review base and higher customer satisfaction ratings.

ChargeAutomation vs Chekin: The Bottom Line for Hotels

ChargeAutomation stands out as the more recent, highly-rated platform for automating contactless check-in, with 42 reviews in the past six months and an NPS of 9.81/10. Its core strengths include seamless PMS integration, extensive automation, and customer support, making it well-suited for hotels and vacation rentals seeking efficiency and increased revenue.

Chekin offers strong PMS compatibility, especially in European markets, and a customizable guest app that appeals to properties emphasizing branding. However, with fewer recent reviews and a smaller customer base, its overall momentum is less compelling.

If your hotel seeks a reliable, well-supported contactless check-in system with automation and upselling, ChargeAutomation is the clear choice. For properties in Europe requiring customization and broad PMS integration, Chekin may still be relevant—but only if regional features outweigh the need for recent validation.

This comprehensive comparison aims to help your team make an informed decision based on current reviews, features, and regional suitability. Consider your hotel’s unique needs and operational priorities before choosing the platform that aligns best with your strategy.