Chekin vs. MyStay Check in:
Which Is Right for You?

The Decision

Choosing between Chekin by CheKin and MyStay Check-in hinges on your hotel’s specific needs for contactless check-in solutions. Both aim to streamline guest arrivals, but they differ significantly in features, reviews, and regional presence. Your decision should consider the scale of your operation, integration requirements, and desired guest experience enhancements.

Chekin offers a comprehensive, multi-feature platform with a broad international footprint, while MyStay provides a straightforward, highly-rated solution focused on ease and guest communication. Which software aligns better with your operational priorities?

Is Chekin or MyStay Better for Hotels?

Both Chekin and MyStay target the same core problem: reducing contact during check-in and improving operational efficiency. Chekin emphasizes automation with features like ID verification, document scanning, and multi-lingual options, aiming for a fully digital, customizable guest onboarding process. MyStay simplifies guest check-in and check-out, focusing on speed, minimal staff involvement, and automated guest communication.

While Chekin boasts a larger feature set—16 exclusive features and extensive integrations—MyStay concentrates on quick, contactless guest entry and bill settlement, with fewer features but high usability. Do you need a feature-rich platform or a streamlined, easy-to-deploy solution?

Chekin vs MyStay: Which Should Your Hotel Choose?

If your hotel needs deep customization, extensive automation, and integration with multiple property management systems, Chekin is the better choice. Its features like ID verification, online deposits, and hotel-branded apps appeal to mid-sized to large properties seeking full control.

Conversely, if your hotel prioritizes ease of use, rapid deployment, and high guest satisfaction, MyStay is preferable. It suits boutique hotels, serviced apartments, and properties that want to reduce staffing costs without sacrificing guest experience.

In summary, select Chekin if you value automation and extensive features; choose MyStay if simplicity and guest communication are your priorities.

Is Chekin or MyStay Easier to Use?

Chekin’s UI scores 4.67/5, with onboarding rated at 4.33/5, indicating a user-friendly but somewhat complex setup process due to its comprehensive features. Customer support is solid at 4.5/5; some reviews mention a learning curve, especially with advanced integrations.

MyStay surpasses with a UI rating of 4.91/5 and onboarding at 4.82/5, reflecting an intuitive, straightforward setup appreciated by users. Support is rated 4.93/5, with reviews highlighting its quick, helpful responses. Guests and staff have found MyStay’s interface simple, making staff adoption easier.

Edge: MyStay.

Which Has Better Features: Chekin or MyStay?

Chekin offers 16 features exclusive to its platform, including ID verification, document scanning, multi-lingual options, and PCI compliance—elements critical for larger, compliance-driven operations. It also provides features like custom questions, marketing opt-ins, and pre-registration info collection, enabling full customization of the check-in flow.

MyStay offers 9 unique features focused on guest segmentation, multi-channel communication, upselling, and A/B testing—features that enhance guest engagement and revenue opportunities. Shared features include online check-in/out, automated communication, and online payments.

For a hotel seeking an extensive, customizable check-in process, Chekin's feature set is unmatched. If guest communication, upselling, and marketing tools matter most, then MyStay’s features are more aligned.

Edge: Chekin.

Which Has Better Customer Support: Chekin or MyStay?

Chekin’s customer support rates at 4.5/5, with reviews describing their team as "professional and available," and praising the support’s responsiveness. However, with fewer reviews (6), some users express a desire for more proactive communication.

MyStay boasts an outstanding 4.93/5 support score, with reviews emphasizing their “prompt and helpful” assistance and ongoing support. Its larger review base (40 reviews) provides a clearer picture of consistent, high-quality support, making it the preferred choice for hotels valuing reliable assistance.

Edge: MyStay.

Which Has More Integrations: Chekin or MyStay?

Chekin integrates with 20 verified partners, including major PMS and channel managers like RoomRaccoon, HOTELTIME, and Cloudbeds. It has notable integrations with eviivo, Guesty, and Lodgify, but less extensive than MyStay.

MyStay connects with 30 verified partners, including similar PMS and channel management systems, plus additional integrations with Priority Software, Kwentra, and WuBook. Its broader network supports more seamless operations across diverse hotel tech stacks.

For comprehensive integration options, MyStay holds an edge.

Edge: MyStay.

Which Do Hoteliers Rate Higher: Chekin or MyStay?

MyStay has a significantly larger volume of recent reviews—40 in the last six months—versus Chekin’s 6 reviews, none recent. Overall ratings favor MyStay at 5/5, with an NPS of 9.8/10, and review comments praising its ease, support, and guest experience.

Chekin, with fewer reviews and an overall rating of 0/5, lacks recent feedback, making it harder to gauge current user satisfaction. The more recent reviews and higher ratings make MyStay the more trusted platform at this time.

Edge: MyStay.

How Much Do Chekin and MyStay Cost?

Both Chekin and MyStay are priced at a base fee of $400. Neither offers a freemium model, monthly flat rate, nor trial period, implying comparable costs for similar-sized operations.

Details on hidden fees or additional costs are unavailable, but with identical base prices, the value depends heavily on feature needs and support quality rather than price alone.

What Type of Hotel Should Use Chekin?

• Hotels that require extensive customization for check-in processes.
• Properties seeking multi-language support and multi-lingual features.
• Large hotels and vacation rentals where automation streamlines operations.
• Hotels that need ID verification, passport scanning, or document signing.
• Hotels with compliance needs for police reporting, tourist taxes, and PCI standards.
• Teams aiming to elevate the digital guest experience with branded apps.
• Not ideal if you prefer a simple, minimal setup or operate with limited tech resources.

What Type of Hotel Should Use MyStay?

• Boutique hotels, serviced apartments, and small to mid-sized properties.
• Hotels prioritizing quick setup and high ease of use.
• Properties focused on guest communication, upselling, and automation.
• Hotels looking to reduce staffing costs—up to 85%—by automating reception.
• Hotels needing seamless integration with common PMS and channel managers.
• Teams desiring a platform with high guest satisfaction ratings and reliable support.
• Not ideal if extensive customization or multi-lingual, compliance-heavy features are critical.

Chekin vs MyStay: The Bottom Line for Hotels

Chekin presents a comprehensive, feature-rich platform suited for larger, multi-property operations with complex automation needs and compliance requirements. Its broad integration options and advanced functionalities make it ideal for hotels that want full control over the guest check-in process.

MyStay offers a highly-rated, easy-to-use contactless solution perfect for properties seeking quick deployment, high guest satisfaction, and cost savings through automation. Its focus on communication, upselling, and seamless integrations makes it ideal for boutique, serviced, or smaller hotels.

Choose Chekin if your hotel needs detailed customization and compliance; opt for MyStay if you value simplicity, rapid onboarding, and high guest satisfaction. Both are solid choices, but the stronger current support and reviews favor MyStay as the more reliable option today.