The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 104 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Acantech shines .
myCloud Hospitality PMS shines in ease of use and customer support — especially for brand properties (0.0/5) , with exclusive features like Revenue management module and Payment processing.
Side-by-side ratings based on 104 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | Contact sales | From $900/mo |
| Verified Reviews | 0 | 104 |
After analyzing 104 verified reviews, Acantech users most value its , while myCloud Hospitality PMS users highlight support team, user-friendliness, integration with otas. Click any theme to see what reviewers say.
| Acantech |
|
|---|---|
| Pros | |
|
+
Support Team
▾
|
|
|
+
User-friendliness
▾
|
|
|
+
Integration with OTAs
▾
|
|
|
+
Detailed Reporting
▾
|
|
| Cons | |
|
−
Mobile Application
▾
|
|
|
−
System Slowness
▾
|
|
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | Acantech |
|
|---|---|---|
| Small (10-24 rooms) ▾ | — | #14 67 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #19 29 reviews |
| Large (75-199 rooms) | — | #27 3 reviews |
| X-Large (200+ rooms) | — | #34 1 reviews |
By Property Type
| Segment | Acantech |
|
|---|---|---|
| Boutique ▾ | — | #16 48 reviews |
| Luxury ▾ | — | #14 49 reviews |
| Branded / Chain ▾ | — | #12 35 reviews |
| Extended Stay | — | #36 2 reviews |
By Region
| Segment | Acantech |
|
|---|---|---|
| North America | — | #41 1 reviews |
| Europe | — | #50 0 reviews |
| Asia Pacific ▾ | — | #7 93 reviews |
| Middle East | — | #19 1 reviews |
Choosing the right property management system (PMS) is pivotal for your hotel’s operational success and guest satisfaction. Both Chr365 by Acantech and myCloud Hospitality PMS aim to streamline hotel management, but they differ significantly in maturity, features, and user feedback. Acantech’s Chr365 is a less established option with no recent reviews or high ratings, while myCloud Hospitality PMS boasts over 95 reviews, a strong 4.81/5 overall rating, and recent positive feedback.
Given the glaring difference in user confidence and ongoing support, your decision should lean toward the product with proven reliability and active user engagement. So, is Chr365 truly the better choice for your hotel, or does myCloud Hospitality PMS stand out as the more dependable solution?
Both Chr365 and myCloud Hospitality PMS aim to automate and simplify hotel operations, but they approach this differently. Chr365 offers a basic management solution, with no public ratings, reviews, or clear feature set, leaving hoteliers in the dark about its real-world performance. Conversely, myCloud Hospitality PMS is a cloud-based platform with a proven track record, featuring detailed reviews, high support ratings, and a broad set of integrated features.
Your team needs a PMS that reliably enhances your property’s daily management. With no recent user feedback or ratings, Chr365’s ability to meet modern hotel demands remains unverified. Does that uncertainty justify choosing a less proven product, or should you favor a solution with proven effectiveness and active support?
If your hotel seeks a straightforward, no-frills management platform and is willing to accept a product with no recent reviews or proven user satisfaction, Chr365 might be an option—though it’s challenging to verify its capabilities. On the other hand, if your property values a well-reviewed, feature-rich PMS that actively improves operational efficiency and guest experience, myCloud Hospitality PMS is the clear choice.
For hoteliers managing mid-sized to large properties or multiple locations, the extensive integrations and robust reporting of myCloud PMS make it the safer, more reliable investment. Smaller hotels or those with limited tech needs might consider Chr365 if they prioritize simplicity over proven performance, but the lack of recent feedback raises questions about its current viability.
Based on available data, myCloud Hospitality PMS scores high in ease of use, with a 4.79/5 rating, positive reviews highlighting its intuitive interface, and staff praising its quick onboarding. Users also mention the support team’s responsiveness, enhancing the overall experience.
Chr365, however, provides no publicly available usability ratings or recent reviews, making it impossible to assess how easy it is for staff to adopt or navigate. The absence of user feedback suggests uncertainty about its user-friendliness, especially compared to myCloud’s proven track record.
Edge: myCloud Hospitality PMS.
myCloud Hospitality PMS offers a comprehensive suite of 59 features, including multi-currency handling, channel management, revenue modules, integrated CRMs, booking engines, automated night audits, mobile apps, guest messaging, and more. Many of these features are absent from Chr365, which has no publicly listed features or integrations, making it difficult to gauge its capabilities.
The advanced functionalities of myCloud, coupled with frequent updates and integrations with over 29 third-party partners like OTAs and payment processors, give it a distinct edge. Chr365’s feature set remains undefined, making myCloud the clear leader here.
Edge: myCloud Hospitality PMS.
Customer support ratings are a key differentiator, and myCloud Hospitality PMS excels with a 4.83/5 rating, praised for quick, helpful responses and proactive assistance. Recent reviews emphasize the support team’s role in resolving issues swiftly, contributing to user satisfaction.
Chr365 offers no recent reviews or ratings, leaving hotel operators uncertain about the level of support to expect. Without concrete feedback, it’s risky to rely on Chr365 for critical operational assistance.
Edge: myCloud Hospitality PMS.
While Chr365 has no verified integrations, myCloud Hospitality PMS supports 29 partners, including major OTAs, payment providers, and CRM systems such as Sage, Lybra Tech, and SiteMinder. This extensive ecosystem allows for smoother operations and better revenue management.
The lack of integrations in Chr365 limits its utility in a modern, connected hotel environment. For hotels aiming to automate and connect their tech stack efficiently, myCloud’s integrations provide a significant advantage.
Edge: myCloud Hospitality PMS.
Due to a complete absence of recent reviews for Chr365, there is no current user feedback to gauge satisfaction. myCloud Hospitality PMS, however, has over 95 reviews with a 4.81/5 rating, and recent reviews continue to praise its ease of use, support, and feature set.
In particular, hotels in various segments, from independent to resort properties, rate myCloud highly, with recent feedback emphasizing its operational impact and support quality.
Edge: myCloud Hospitality PMS.
Chr365’s pricing information is unavailable, which may indicate a customized quote or lack of transparent pricing. In contrast, myCloud Hospitality PMS charges a clear base fee of $900 per month, with no additional implementation or setup fees.
The predictable cost structure of myCloud makes it easier for hotel management to assess ROI and budget accordingly.
Given the lack of recent feedback, Chr365 is best suited for properties with minimal management complexity willing to accept limited proven support.
Not ideal if your hotel is very small with minimal tech needs or budget constraints that prevent a $900/month investment.
The core difference lies in proven user satisfaction versus unknown potential. Chr365 presents itself as a basic, no-frills solution but lacks recent reviews, ratings, or verified features, making it a risky choice for modern hotels. myCloud Hospitality PMS, with over 95 recent reviews, a high rating, and a broad feature set, offers a reliable, scalable solution.
If your hotel values a well-supported, feature-rich PMS with proven performance, go with myCloud Hospitality PMS. Chr365 might appeal to very small properties with minimal needs, but the absence of recent feedback makes it less trustworthy for most hotels today.
In summary, for most hoteliers, myCloud Hospitality PMS is the safer, more effective choice that aligns with the demands of contemporary hotel management.
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| Acantech |
|
|
|---|---|---|
| Starting Price | — | From $900/mo |
According to HTR's product database, Chr365 and myCloud Hospitality PMS share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | Acantech |
|
|---|---|---|
| Channel Manager | ||
| EPoS | ||
| Integrated CRS | ||
| Multi-currency | ||
| Multi-lingual | ||
| Revenue management module |
Showing top differences. 47 more features differ between these products.
What hoteliers love
Although not a unique feature, the exemplary customer support is a recurring theme. Users consistently praise the responsiveness and helpfulness of th... Although not a unique feature, the exemplary customer support is a recurring theme. Users consistently praise the responsiveness and helpfulness of the support team, highlighting their role in resolving issues promptly.
Hoteliers consistently praise the intuitive and user-friendly interface of mycloud PMS. This ease of use helps in quick staff training and smooth dail... Hoteliers consistently praise the intuitive and user-friendly interface of mycloud PMS. This ease of use helps in quick staff training and smooth daily operations, making it accessible even for employees without extensive technical knowledge.
Users frequently mention mycloud's seamless integration with online travel agencies like Booking.com, Agoda, and Expedia. This integration streamlines... Users frequently mention mycloud's seamless integration with online travel agencies like Booking.com, Agoda, and Expedia. This integration streamlines the booking process, increases hotel occupancy rates, and simplifies rate management, enhancing revenue opportunities for hoteliers.
Where hoteliers push back
Several reviews highlight the absence of a mobile application as a significant shortcoming. Users express a need for a mobile app to manage operations... Several reviews highlight the absence of a mobile application as a significant shortcoming. Users express a need for a mobile app to manage operations on the go, which they believe would further enhance the system's flexibility and usability.
Some users report occasional slowness in the mycloud PMS, often attributing it to internet connectivity issues. While the cloud-based nature is benefi... Some users report occasional slowness in the mycloud PMS, often attributing it to internet connectivity issues. While the cloud-based nature is beneficial, it also means the system's performance can be affected by network speed.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Chr365 and myCloud Hospitality PMS share many core Property Management Systems features, but each has unique capabilities. Chr365 offers 0 verified integration partners, while myCloud Hospitality PMS offers 29. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. myCloud Hospitality PMS leads in ease of use at 4.8/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Chr365: No. myCloud Hospitality PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Acantech has an HT Score of 0 and myCloud Hospitality PMS has 75. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
Product recommendations advisor