Ciaobooking vs. CiHMS:
Which Is Right for You?

The Decision

Choosing between Ciaobooking by Ciaobooking and CiHMS by CiHMS comes down to your hotel’s specific operational needs and growth ambitions. While both platforms aim to streamline property management, their core capabilities and market presence differ significantly, influencing which might serve your hotel best.

Ciaobooking remains largely untested with no recent reviews or active user feedback, making it difficult to assess its current reliability or features. Conversely, CiHMS boasts over 101 recent reviews, a high NPS score of 9.8, and a solid reputation for customer support and ease of use. Is your hotel prepared to rely on a system with proven performance? Or are you willing to consider an unverified platform?

Is Ciaobooking or CiHMS Better for Hotels?

Ciaobooking, despite its zero review count, aims to provide a property management solution, but the lack of user feedback raises questions about its actual functionality and support quality. CiHMS, on the other hand, has been rated highly for ease of use, with a 4.9/5 rating from over 100 reviews, and support that reviewers describe as "professional" and "responsive."

The core difference lies in their market presence and trustworthiness: CiHMS has established itself across multiple regions including Asia Pacific, Middle East, and Africa, whereas Ciaobooking has none. Both address basic PMS needs, but only CiHMS provides a comprehensive, multi-feature platform with proven customer satisfaction. Do you prefer a product with confirmed user experiences? Or are you open to trialing a new, untested system?

CiHMS vs Ciaobooking: Which Should Your Hotel Choose?

If your hotel needs a reliable, feature-rich PMS with high customer satisfaction, go with CiHMS. It’s suitable for properties aiming to optimize operations across multiple channels, benefit from integrated revenue management, and enjoy strong support, especially if scalability and real-time insights are priorities.

If your hotel is small, or you’re exploring options without immediate need for extensive features, Ciaobooking might seem tempting—but remember, it has no recent reviews or verified support. It’s better suited if you’re willing to test an unproven platform, but caution is advised given the limited data.

For hotels seeking an established system with a broad feature set and regional support, CiHMS is the clear choice. Conversely, if budget constraints or experimental approaches matter most, then Ciaobooking could potentially fit, but with significant caveats.

Is Ciaobooking or CiHMS Easier to Use?

In terms of user-friendliness, CiHMS’s reviews consistently praise its intuitive interface, with a 4.9/5 rating based on more than 100 recent reviews. Users mention its "lean UI" and straightforward navigation, which reduces onboarding time and accelerates staff adoption.

Ciaobooking, with a score of 0/5, offers no recent feedback or user ratings, making it impossible to judge its usability. Without customer reviews or ratings, its ease of use remains unverified.

Edge: CiHMS.

Which Has Better Features: Ciaobooking or CiHMS?

CiHMS offers a suite of 33 features, including a channel manager, revenue management, integrated CRS, booking engine, task management, mobile app, multi-currency, and automated night audit, among others. These features address the full spectrum of hotel management needs and are specifically designed for scalability.

Ciaobooking, with no listed features or verified integrations, provides no insight into its capabilities or how it compares in breadth or depth. Given its lack of features, CiHMS clearly leads in this category.

Edge: CiHMS.

Which Has Better Customer Support: Ciaobooking or CiHMS?

CiHMS’s customer support is highly rated at 4.92/5, with users describing the support team as "professional" and "responsive." Many reviewers highlight the value of 24/7 support and efficient onboarding, which are critical for ongoing hotel operations.

Ciaobooking scores a 0/5, with no recent reviews, support ratings, or feedback available. Its support quality remains unknown, but the absence of reviews suggests a lack of proven service.

Edge: CiHMS.

Which Has More Integrations: Ciaobooking or CiHMS?

CiHMS is verified to have 3 integrations, including SiteMinder, DerbySoft, and Easyway, facilitating multi-channel reservations and distribution. It also offers a wide array of features that can be integrated into existing hotel workflows.

Ciaobooking has no verified integrations listed, reflecting either limited connectivity options or a lack of user feedback confirming compatibility. For hotels that rely on multiple sales channels and integrations, CiHMS offers a distinct advantage.

Edge: CiHMS.

Which Do Hoteliers Rate Higher: Ciaobooking or CiHMS?

Given the lack of recent reviews or ratings for Ciaobooking, it cannot be confidently rated or compared. CiHMS’s reviews, on the other hand, provide a 4.9/5 user rating, with a 9.8/10 NPS score, indicating strong overall satisfaction.

CiHMS’s hotel users span segments including resorts, city center hotels, and large properties, with recent feedback emphasizing improved operational efficiency and guest experience. Its high review volume and recent ratings make it the more trusted product.

Edge: CiHMS.

How Much Do Ciaobooking and CiHMS Cost?

Ciaobooking does not list any pricing information, which suggests that it may be unpriced or not yet commercially available. CiHMS has a transparent base price of $900/month, with no additional implementation or hidden fees.

For hotels needing predictable costs, CiHMS’s clear pricing model offers peace of mind, whereas Ciaobooking’s unknown pricing makes budgeting uncertain.

What Type of Hotel Should Use Ciaobooking?

• Hotels that are testing new systems and willing to accept limited or unverified support.
• Small properties with minimal operational complexity, prioritizing cost over extensive features.
• Hotels with internal IT teams capable of supplementing missing features or integrations.
• Startups seeking an affordable or free trial platform to evaluate PMS options.
• Hotels not relying heavily on multi-channel distribution or advanced revenue management.

Not ideal if your hotel:

• Requires proven, extensive features and high reliability.
• Needs scalable integration support.
• Operates in regions with complex multi-channel distribution.
• Demands dedicated customer support and training.

What Type of Hotel Should Use CiHMS?

• Hotels seeking a trusted, feature-rich PMS with proven reliability.
• Properties that require multi-channel management, revenue optimization, and detailed reporting.
• Hotels in regions including Asia Pacific, Middle East, or Africa looking for regional support.
• Larger properties or chains aiming for automation and real-time operational insights.
• Teams that value strong customer support and extensive integration options.

Not ideal if your hotel:

• Prefers a free or very low-cost solution.
• Has minimal operational complexity or small size.
• Wants a mobile app with full functionality (current gap in mobile support).
• Seeks a system with limited region-specific support.

The Bottom Line for Hotels

Ciaobooking is an untested platform with no recent reviews, leaving its capabilities and support quality uncertain. It might appeal to small or experimental properties but lacks the proven track record of CiHMS.

CiHMS, with its robust feature set, high user ratings, and regional support, is well-suited for hotels aiming to improve operational efficiency and guest satisfaction. It’s the safer, more reliable choice for properties that require a comprehensive PMS.

If your hotel needs a trusted, well-supported system with proven features, go with CiHMS. Its high review count and recent positive feedback make it the clear leader in today’s market.

Choose Ciaobooking if you’re willing to explore a less proven platform, understanding the risks involved. For most hotels looking for stability, functionality, and support, CiHMS remains the superior option.