CiHMS vs. eviivo Suite™ PMS:
Which Is Right for You?

The Decision

Choosing between CiHMS by CiHMS and eviivo Suite™ PMS comes down to your hotel's specific needs. Both software platforms aim to streamline hotel management, but they diverge significantly in features, market focus, and user experience. Your team needs to evaluate which system aligns better with your operational priorities, budget, and growth plans.

While CiHMS offers a niche, highly rated solution with a smaller but dedicated customer base, eviivo Suite™ boasts a broader global presence, more recent reviews, and a larger user community. The question is: which platform will serve your hotel best now and as you grow?

Is CiHMS or eviivo Suite™ Better for Hotels?

Both CiHMS and eviivo Suite™ are cloud-based property management systems designed to improve operational workflows. CiHMS focuses on automating tasks like room allocation and revenue management, especially for resorts and larger properties. In contrast, eviivo Suite™ emphasizes reservation centralization, guest communication, and multi-channel distribution, making it attractive for small to medium-sized properties.

The primary divergence is in their target markets: CiHMS is tailored more toward resorts and city hotels in Asia, the Middle East, and Africa, while eviivo Suite™ is widely used across Europe, North America, and for vacation rentals and B&Bs. With eviivo’s higher review count (191 vs. 101) and recent reviews from 20 users in the last six months, it provides more current data to inform your decision.

Is one system better suited for your hotel's size or region? That's the core question.

CiHMS vs eviivo Suite™ PMS: Which Should Your Hotel Choose?

If your hotel needs a comprehensive, customizable PMS with advanced revenue management, automation, and integrations—especially if you operate resorts or large city hotels—CiHMS is your pick. Its suite of features such as the Spa & Wellness Module, ID & Passport Scanner, and robust multi-channel management suit larger, complex properties.

On the other hand, if your property benefits from strong OTA connections, guest messaging, and reservation automation, eviivo Suite™ is preferable. It’s ideal for small to medium-sized hotels, B&Bs, vacation rentals, or properties that prioritize ease of use and mobile management. Given its larger user base and recent reviews, eviivo’s platform is more aligned with current hospitality trends.

In summary, choose CiHMS if your hotel requires a deep operational focus and detailed customization. Opt for eviivo if your priority is reservation efficiency, guest communication, and multi-channel distribution.

Is CiHMS or eviivo Suite™ Easier to Use?

CiHMS scores an impressive 4.9/5 for ease of use, with many reviews highlighting its intuitive, lean UI and straightforward navigation. Users appreciate the stable, accessible platform that supports multi-platform access and detailed task management, although some note that mobile responsiveness and training could be improved.

eviivo Suite™, rated at 4.43/5, is praised for its user-friendly interface and strong onboarding process. Its mobile app, which allows property management from anywhere, is a significant advantage, with many users citing it as essential for their daily operations. However, some feedback indicates the desktop interface could be more streamlined.

Edge: CiHMS.

Which Has Better Features: CiHMS or eviivo Suite™?

CiHMS offers 33 shared features plus two unique ones, including the Spa & Wellness Module and integrated ID & Passport Scanner. Its exclusive features cater to large resorts and complex hotel operations needing detailed guest data and service integration.

eviivo Suite™ provides 20 unique features such as Payment Processing, Guest CRM, Native Email Marketing, and Online Check-ins, alongside its 31 shared features. Its integrations with major OTAs like Expedia, Booking.com, and Airbnb give it an edge in distribution.

Given the feature count, eviivo’s broader integration set and automation tools make it more versatile for diverse property types. For properties seeking specific operational modules, CiHMS’s specialized features could be decisive.

Edge: eviivo Suite™.

Which Has Better Customer Support: CiHMS or eviivo Suite™?

CiHMS scores a 4.92/5 in support ratings, with reviews describing the support team as professional, timely, and effective. Users mention that onboarding is smooth, and support is generally quick to resolve issues, though some note occasional minor bugs.

eviivo follows closely with a 4.42/5 customer support rating. Its support team is praised for responsiveness, especially during onboarding and troubleshooting, with many users emphasizing the value of dedicated assistance. However, some reviews mention delays in feature development and mobile app improvements.

Edge: CiHMS.

Which Has More Integrations: CiHMS or eviivo Suite™?

eviivo Suite™ integrates with 32 verified partners, including major OTAs like Expedia, Booking.com, and Airbnb, as well as specialized tools like TripAdvisor and D-Edge. These integrations streamline distribution, rate management, and guest communication.

CiHMS has only three verified partners—SiteMinder, DerbySoft, and one shared partner (Easyway). Its limited integrations may restrict property flexibility but ensure more tailored, stable connections.

For properties relying heavily on multiple OTAs and channel managers, eviivo’s extensive integration network offers a clear advantage.

Edge: eviivo Suite™.

Which Do Hoteliers Rate Higher: CiHMS or eviivo Suite™?

eviivo’s recent reviews (20 in the last six months) reflect a higher overall rating of 87.05, with a Likert score of 8.87/10 and 95% likelihood to recommend. Its diverse customer base includes vacation rentals, boutique hotels, and small inns, with many praising its ease of use, automation, and support.

CiHMS, with 101 reviews, has a lower overall rating of 81.25 and a Likert score of 8.87/10, but a notably higher customer support rating (4.92/5). Its reviews are more focused on complex management features appreciated by resorts and larger properties, but fewer recent reviews limit current sentiment analysis.

Given the quantity and recency of reviews, eviivo’s ratings currently hold more weight.

Edge: eviivo Suite™.

How Much Do CiHMS and eviivo Suite™ Cost?

CiHMS’s pricing starts at $900 per month, with no free tier or trial, reflecting its enterprise-grade focus. Its higher cost aligns with its advanced features and targeted markets.

eviivo’s base price is $700 per month, also without a trial, but it offers extensive OTA integrations and automation tools that justify its lower price point for small to medium properties.

Your decision should consider your budget and whether the feature set justifies the investment.

What Type of Hotel Should Use CiHMS?

• Hotels that operate large resorts or city center properties requiring complex revenue and inventory management.
• Teams managing multiple properties across different regions seeking centralized control.
• Hotels with a focus on wellness, spa, or specialized services needing dedicated modules.
• Properties that prioritize detailed reporting and automation for operational efficiency.
• Hotels in Asia, the Middle East, or Africa aiming for regional-specific features.

Not ideal if you are a small inn, B&B, or vacation rental seeking a lighter, more flexible platform.

What Type of Hotel Should Use eviivo Suite™?

• Small to medium-sized hotels, B&Bs, and vacation rentals looking for ease of use and quick onboarding.
• Property managers managing multiple properties across different locations.
• Hotels prioritizing OTA connectivity and online distribution.
• Teams that want to manage bookings on the go through a mobile app.
• Businesses aiming to automate guest communications and billing.

Not ideal if you operate a large resort with complex operational needs or require highly specialized modules.

eviivo Suite™ vs CiHMS: The Bottom Line for Hotels

The core difference between these two systems is their market focus: CiHMS targets larger, complex properties with a need for detailed operations and regional customization, while eviivo is geared toward smaller, multi-property operators seeking simplicity and extensive OTA integrations.

If your hotel values advanced automation, detailed revenue management, and regional features, CiHMS offers two key advantages: its specialized modules and proven stability in complex environments.

Conversely, if your priority is reservation centralization, guest engagement, and broad OTA connectivity with a focus on usability, eviivo Suite™ is the smarter choice. Its recent reviews and larger user base confirm it is more aligned with current hospitality demands.

In conclusion, for most small to medium properties, eviivo’s features and recent positive feedback make it the better fit. However, larger, resort-style hotels needing deep customization should consider CiHMS for its specialized capabilities.