eviivo Suite™ PMS vs. ThinkReservations PMS:
Which Is Right for You?

Is eviivo Suite™ PMS by eviivo or ThinkReservations PMS by ThinkReservations Better for Hotels?

eviivo Suite™ and ThinkReservations are both cloud-based property management systems (PMS) designed to streamline hotel operations, but their core differences align them with distinct hotel profiles. eviivo offers a broader feature set including built-in revenue management, guest CRM, and a guest app, serving small to medium-sized hotels, multi-property portfolios, and vacation rentals with a global footprint in 23 countries. ThinkReservations, with a sharper focus on independent inns and smaller hotels, offers a highly intuitive, easy-to-use interface that supports direct booking growth and strong channel connectivity primarily in North America.

Both platforms solve the problem of centralizing reservations, guest communications, and channel management to reduce manual work and improve operational efficiency. They integrate with major OTAs like Booking.com and Expedia, allowing hotels to manage rates and availability across channels from one place. However, eviivo’s additional automation and housekeeping tools target properties needing more comprehensive operational control, while ThinkReservations excels in simplicity and accessible customer support for smaller teams.

eviivo Suite™ PMS by eviivo vs ThinkReservations PMS by ThinkReservations: Which Should Your Hotel Choose?

If you operate a small to medium-sized hotel, B&B, or vacation rental portfolio in Europe, Central America, or multiple regions, eviivo is the better fit. Its 230 reviews, including 25 in the last six months, show a 4.1/5 recent rating and praise for automation tools, multi-property management, and mobile access. Hotels with 10 to over 200 rooms using eviivo have reported operational time savings and increased direct bookings through features like the AI-powered eviivo Concierge and centralized messaging.

If your hotel is a small independent inn or boutique property located primarily in North America, choose ThinkReservations. Supported by 424 reviews with 38 recent ones showing a 4.9/5 rating, ThinkReservations offers a simpler, faster onboarding process and a user interface praised for ease of use. Its focus on direct booking engine integration and guest communications suits hotels prioritizing guest experience and revenue growth without complex multi-property needs. Data is thin for some segments outside North America, so international buyers may find eviivo's broader geographic reach more appealing.

Is eviivo Suite™ PMS or ThinkReservations PMS Easier to Use?

ThinkReservations leads in ease of use with a 4.8/5 rating compared to eviivo’s 4.5/5, supported by higher onboarding scores (4.7 vs 4.4). Reviewers consistently highlight ThinkReservations’ intuitive interface that even non-technical staff can quickly master, reducing training time and daily operational friction. The training videos and responsive live support contribute to smooth adoption.

eviivo users praise the intuitive navigation and mobile app, especially for property owners managing remotely, but some mention that feature complexity and occasional interface customization gaps require more onboarding effort. Both products have repeat users noting fast learning curves, but ThinkReservations’ combination of simplicity and accessible support edges out slightly in staff adoption and usability.

Edge: ThinkReservations.

Which Has Better Features: eviivo Suite™ PMS or ThinkReservations PMS?

eviivo offers 12 features not found in ThinkReservations, including a revenue management module, guest CRM, integrated central reservation system (CRS), guest app, online checkout, payment requests, centralized messaging, automated space optimization, and mobile apps for housekeeping and employee messaging. These features enable hotels to automate rate adjustments, improve guest relationships, streamline billing and checkouts, and coordinate internal teams, which supports operational scale and complexity.

ThinkReservations does not list unique features beyond the shared 39, which cover core PMS functionality like reservations, channel management, and reporting. Its strength lies in the simplicity of these features rather than breadth.

The presence of revenue management and guest CRM in eviivo transforms daily workflows for revenue managers and front desk teams, allowing dynamic pricing and personalized communications without third-party tools. Housekeeping mobile apps and automated room assignments reduce manual coordination, impacting housekeeping supervisors and operations teams directly.

Edge: eviivo Suite™ PMS.

Which Has Better Customer Support: eviivo Suite™ PMS or ThinkReservations PMS?

ThinkReservations scores 4.8/5 for customer support and onboarding, compared to eviivo’s 4.4/5. Reviewers of ThinkReservations frequently commend the accessibility of live support, knowledgeable staff, and quick resolution of issues. Some highlight dedicated account managers familiar with innkeeping who provide proactive guidance, enhancing the onboarding experience and ongoing assistance.

eviivo’s support is also positively reviewed for responsiveness and thorough training, especially for multi-property operations, but some users report difficulty reaching support during critical conversion phases or system transitions. While many note excellent help when contacted, ThinkReservations’ higher ratings and reviewer emphasis on live-person support give it an advantage in customer service quality.

Edge: ThinkReservations.

Which Has More Integrations: eviivo Suite™ PMS or ThinkReservations PMS?

eviivo connects with 35 verified partners, more than double ThinkReservations’ 17. They share integrations with major platforms like Tripadvisor, Canary Technologies, PriceLabs, and Stripe. eviivo’s unique partners include Hotelchamp, eRevMax, D-Edge, RoomPriceGenie, Duve, and Asksuite, covering advanced revenue management, guest engagement, channel management, and operational tools. These integrations are critical for hotels seeking automated pricing, guest experience enhancements, and extensive channel reach.

ThinkReservations offers integrations with Sojern, Whistle, TrustYou, Triptease, INTELITY, Airbnb, Expedia, and others, which support marketing, guest feedback, and OTA connectivity. However, it lacks the depth of operational and automation integrations found in eviivo.

Hotels needing comprehensive channel and guest management, particularly multi-property portfolios, benefit from eviivo's broader ecosystem. Smaller independent hotels focusing on core OTA connectivity may find ThinkReservations’ integrations sufficient.

Edge: eviivo Suite™ PMS.

Which Do Hoteliers Rate Higher: eviivo Suite™ PMS or ThinkReservations PMS?

Overall ratings are close: eviivo at 4.6/5 across 230 reviews and ThinkReservations at 4.8/5 across 424 reviews. Recent reviews favor ThinkReservations more strongly (4.9/5 last 6 months vs 4.1/5 for eviivo), indicating higher current satisfaction. Likelihood to recommend is 97% for ThinkReservations and 93% for eviivo.

Segment-specific ratings show bed & breakfasts rate ThinkReservations at 4.9/5 (375 reviews) and eviivo at 4.7/5 (111 reviews). Boutique hotels also favor ThinkReservations (4.7/5 vs 4.7/5 but with more reviews). Vacation rentals rate eviivo higher (4.7/5 with 78 reviews) than ThinkReservations (4.7/5 with 31 reviews), but the sample size favors eviivo for this segment.

Hotels with multi-property or portfolio needs give eviivo consistently positive reviews for scalability and automation, while small inns praise ThinkReservations’ user-friendliness and support. The greater review volume and recent rating advantage make ThinkReservations the higher-rated choice for independent small hotels, while eviivo remains well-regarded by mid-sized and multi-property users.

Edge: Even.

How Much Do eviivo Suite™ PMS and ThinkReservations PMS Cost?

Neither eviivo nor ThinkReservations publish per-room or monthly flat pricing. eviivo’s base price is $700, ThinkReservations is $500. Both have no implementation fees or free trial offers. The pricing appears to be a fixed base fee rather than variable per room or month.

Hotels with smaller budgets may find ThinkReservations more accessible with its $200 lower base price. However, without detailed pricing tiers or feature-based add-ons published, it is difficult to compare total cost of ownership precisely. Both vendors appear to target small to medium properties without complex per-room pricing models.

What Type of Hotel Should Use eviivo Suite™ PMS?

• Hotels managing multiple properties or portfolios across different regions, benefiting from centralized reservation and rate control (supported by multi-property case studies and automation tools).
• Vacation rentals and villas requiring integrated booking engines and automation to handle diverse inventory types (27% of users, 78 reviews rating 4.7/5).
• Bed & Breakfasts and Inns looking for a PMS with guest CRM and messaging tools to enhance guest communications (28% user base, 111 reviews with 4.7/5 rating).
• Small to medium boutique hotels that need revenue management and housekeeping mobile apps to automate room assignments and optimize pricing.
• Teams that want an integrated guest app and online checkout features to streamline front desk and guest operations.

Not ideal if your team requires highly customizable automation workflows beyond what eviivo offers, or if your property is small and prioritizes ultra-simple UI over feature depth, as some reviews mention complexity in rate setup and reporting.

Not ideal if you need extensive reporting flexibility at the group level, as several reviews request stronger analytics capabilities.

Not ideal if you require a freemium model or trial period to test the system before committing.

What Type of Hotel Should Use ThinkReservations PMS?

• Small independent inns and bed & breakfasts prioritizing ease of use and fast onboarding (63% user base, 375 reviews at 4.9/5).
• Hotels focused on increasing direct bookings through integrated booking engines and guest communication tools (case studies report significant revenue and upsell growth).
• Properties located primarily in North America with straightforward channel management needs and preference for live, accessible customer support.
• Boutique hotels and motels that want a simple, reliable PMS without unnecessary features or complexity (10% boutique, 4% motels).
• Teams that prefer a clean, intuitive interface to reduce staff training time and errors.

Not ideal if you need advanced housekeeping mobile apps or automated space optimization, since these features are missing.

Not ideal if your property operates across multiple countries or requires extensive international OTA integrations beyond North America.

Not ideal if your operation demands integrated revenue management modules or guest CRM functions.

eviivo Suite™ PMS by eviivo vs ThinkReservations PMS by ThinkReservations: The Bottom Line for Hotels

The core difference between eviivo and ThinkReservations lies in feature breadth and operational complexity versus simplicity and user experience. eviivo supports more extensive automation, revenue management, and multi-property control, making it a fit for medium-sized hotels, vacation rentals, and growing portfolios needing centralized management. ThinkReservations focuses on intuitive, straightforward PMS functionality for small independent inns and B&Bs that prioritize guest experience and direct booking growth without steep learning curves.

Choose eviivo if your property requires integrated revenue management and guest CRM, or if you manage multiple properties and need advanced housekeeping coordination tools. eviivo’s 12 exclusive features and 35 integrations support these needs. Case studies confirm that eviivo helps scale operations efficiently and increase direct bookings using AI-powered messaging and automation.

Choose ThinkReservations if you run a small independent hotel or inn in North America and want a system that is easy for all staff to master, backed by accessible live support and a strong direct booking engine. ThinkReservations’ higher recent rating (4.9/5) and 424 reviews attest to consistent user satisfaction and operational improvements, including documented revenue uplifts and guest communication efficiency.

This comparison places eviivo as the choice for hotels with broader operational needs and multi-property management, while ThinkReservations is better for smaller properties seeking simplicity and strong support.