eviivo Suite™ PMS vs. Stayntouch:
Which Is Right for You?

The Decision

Choosing between eviivo Suite™ PMS and Stayntouch involves assessing how each system addresses your hotel’s specific needs. Both products aim to streamline operations and improve guest management, but they diverge significantly in scope, usability, and market presence. eviivo’s platform is favored for its extensive integrations and strong UK and European footprint, while Stayntouch is praised for its modern, cloud-native design and superior user ratings. Which platform aligns better with your hotel’s growth plans and operational priorities?

Your decision should hinge on your property type, technical preferences, and growth trajectory. Are you seeking a system with a broad range of features and international reach, or do you prioritize ease of use, mobility, and multi-property scalability? Let’s compare the two to determine the better fit for your hotel.

Is eviivo Suite™ or Stayntouch Better for Hotels?

eviivo Suite™ and Stayntouch are both designed to simplify hotel management, but they approach this goal differently. eviivo’s system is an all-in-one booking engine and PMS with over 45 shared features, including guest CRM, email marketing, and POS integrations, primarily serving independent hotels, B&Bs, and vacation rentals. Stayntouch, with a focus on cloud-based operations, offers a straightforward interface and cloud-native tools, ideal for hotels wanting scalable, multi-property management.

eviivo boasts a larger review count (191 versus 317), with recent reviews in the last six months that reflect current performance. Stayntouch’s superior ratings (4.56/5 vs 0.93/5 for eviivo) and more recent reviews suggest it has more satisfied users today. Are you prepared for a system that’s more established in Europe and the UK, or one that’s more modern and mobile-friendly?

eviivo Suite™ vs Stayntouch: Which Should Your Hotel Choose?

If your hotel is a small to medium independent property, vacation rental, or boutique that relies heavily on online travel agency integrations and email marketing, eviivo is the better choice. Its extensive integrations and features like gift vouchers and guest CRM make it suitable for properties aiming to maximize booking channels and guest engagement.

Conversely, if you need a highly intuitive, cloud-native system with excellent multi-property management and mobile capabilities, Stayntouch suits larger or expanding hotel groups better. Its focus on ease of use, scalability, and robust third-party integrations makes it ideal for properties seeking operational efficiency and growth flexibility.

In terms of market presence, eviivo is more established in Europe, with a notable focus on vacation rentals and B&Bs, whereas Stayntouch’s strength lies in North America and international markets with larger hotel chains. Your profile—size, tech maturity, and expansion plans—should guide your choice.

Is eviivo Suite™ or Stayntouch Easier to Use?

Stayntouch consistently receives higher ratings (4.7/5 vs 4.43/5 for eviivo) and more recent reviews praising its intuitive interface and user-friendliness. Its mobile check-in and open APIs contribute to a smoother onboarding process, especially for staff accustomed to modern hotel tech.

eviivo’s onboarding scores are slightly lower, and some reviews highlight a convoluted interface on desktop and challenges during system conversions, particularly for users managing multiple accommodations. Customer support is strong for both, but Stayntouch’s ease of use and mobile-first approach give it a clear edge.

Edge: Stayntouch.

Which Has Better Features: eviivo Suite™ or Stayntouch?

eviivo offers a richer set of unique features—six exclusive to its platform—including gift vouchers, guest CRM, native email marketing, employee messaging, automated reminders, and EPoS. These features cater to properties emphasizing guest engagement, marketing, and integrated point-of-sale solutions.

Stayntouch has four unique features, notably integrated ID and passport scanners, lobby kiosks, rules-based room assignments, and ID pre-fill, enhancing operational efficiency, especially for large properties or those with high guest turnover.

With 45 shared features, both platforms cover reservations, billing, housekeeping, and reporting, but eviivo’s additional marketing tools give it an edge for properties prioritizing guest communication.

Edge: eviivo Suite™.

Which Has Better Customer Support: eviivo or Stayntouch?

Stayntouch edges ahead with a customer support rating of 4.68/5, praised for friendly, thorough onboarding and quick issue resolution. Users mention their support team as instrumental during implementation and daily operations, often citing a responsive and proactive approach.

eviivo’s support rating is slightly lower at 4.42/5, with reviews highlighting exemplary support, especially during onboarding, but some users report delays during system conversions and data migration. Both are reliable, but Stayntouch’s recent review scores indicate a more consistent customer experience.

Edge: Stayntouch.

Which Has More Integrations: eviivo or Stayntouch?

Stayntouch significantly outperforms eviivo in integration count, with 188 verified partners compared to eviivo’s 32. Common integrations include major OTAs like Booking.com and Expedia, plus specialized systems like RoomPriceGenie and STAAH, facilitating advanced revenue management and distribution.

eviivo’s integrations are primarily focused on OTAs, with some exclusives like Tripadvisor and guesttalk, but its limited partner ecosystem restricts flexibility for complex tech stacks. For multi-property brands seeking extensive third-party connections, Stayntouch’s open API approach is a clear advantage.

Edge: Stayntouch.

Which Do Hoteliers Rate Higher: eviivo or Stayntouch?

Stayntouch’s recent reviews show a consistently high satisfaction rate, especially among larger properties and chains, with ratings around 4.9/5. Hoteliers praise its ease of use, mobile capabilities, and support for multi-property management.

eviivo’s reviews are more mixed, with a low overall rating of 0.93/5, though some users highlight its UK and vacation rental strengths. The more recent and numerous reviews for Stayntouch give it a distinct edge in current user satisfaction.

Edge: Stayntouch.

How Much Do eviivo and Stayntouch Cost?

eviivo’s base price is $700 per month, with no freemium or trial options, making it a straightforward but potentially costly option for small properties. Stayntouch’s cost is slightly higher at $800 per month, also without free tiers or trials, but its pricing reflects broader functionality and scalability.

Neither system offers a free trial, so evaluating ROI requires considering features and support. For larger or growing properties, the slightly higher investment in Stayntouch may be justified by its broader capabilities.

What Type of Hotel Should Use eviivo?

• Hotels that prioritize extensive OTA integrations and online booking management, especially vacation rentals, B&Bs, and independent properties.
• Teams that need built-in guest CRM, email marketing, and point-of-sale solutions.
• Properties that serve markets in Europe, the UK, or small-scale operators seeking a budget-friendly, all-in-one booking platform.

Not ideal if you require advanced mobile features, multi-property management, or high customization, as some reviews point to interface limitations.

What Type of Hotel Should Use Stayntouch?

• Hotels and chains seeking a cloud-native, scalable PMS with intuitive mobile use.
• Properties that need robust multi-property management, with extensive third-party integrations.
• Hotels focused on guest experience improvements like contactless check-in, mobile check-in, and personalized service.

Not ideal if your property relies on heavily customized workflows that aren’t yet supported or if you prefer a system with a broader feature set outside of cloud-native functionalities.

The Bottom Line for Hotels

eviivo Suite™ is a well-rounded system best suited for small to medium independent properties, vacation rentals, and B&Bs that need effective OTA integrations and guest marketing tools. Its extensive feature set and established European presence make it a solid choice if those aspects are priorities.

Stayntouch’s streamlined, mobile-first approach and superior review scores position it as the ideal choice for larger or expanding hotel groups that value ease of use, multi-property management, and expansive third-party integrations. Its high user satisfaction and recent reviews confirm it’s a modern, scalable solution.

For properties focused on marketing and integrated booking channels, eviivo provides a comprehensive platform. But for hotels looking to modernize operations, improve staff efficiency, and grow across multiple locations, Stayntouch is the more compelling offering.

In conclusion, if your hotel values a feature-rich, internationally proven platform and is comfortable with a slightly steeper learning curve, eviivo is the way to go. But if ease of use, scalability, and recent customer satisfaction are your top priorities, Stayntouch holds the advantage.